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Mountain America CU (MACU) CD Maturity Options On-Line

edinperk
  |     |   18 posts since 2016

I have 10 Growth CDs at MACU and have the maturity option set to transfer to my primary savings. I opened a new 18 month Growth CD a few days ago and the Transfer option is grayed out now ("No valid transfer accounts available"). All of the older CDs have Transfer selected but are now grayed out too. Anyone ever have this issue?

I opened a secondary savings account hoping that would fix the issue but it did not. I emailed customer service (it's a generic issue so no personal info) and was told to call customer service but I'm always nervous when CSRs start making changes.

If not, I have a CD maturing in April so I'll find out if this is a limit/threshold (10 to 11 CDs).

Thanks,

Ed

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3


Answers
Marfa
  |     |   68 posts since 2022
Hello edinperk you are not alone.
Same thing happened to me ! Same language.
I will make sure at a cd’s maturity to call and have the funds moved immediately into my savings account.
One can only guess as to why they changed this.I don’t believe it’s related to the number of cd’s
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Robb
  |     |   322 posts since 2018
Interesting question. I opened 2 18 month CD’s this week one over the phone and the other online. I was able to set maturity instructions over the phone with the CSR’s help and had her move it to transfer. But the one I opened online was grayed (which I just found out about from your post) out so I was unable to move that one.

I suspect if you call in and speak to a rep they may be able to help you out with this issue over the phone. If you do call in please post a follow up if you would. Thanks.
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4
samiam
  |     |   55 posts since 2018
Yes, I’m having the same problem. It claims that I have no valid accounts to transfer the funds. Odd, since the CD is funded monthly through a “valid” account, my savings account with them. I was going to send them a secure message through their system, but I was surprised that they don’t offer secure messaging. I think it’s a technical glitch that will eventually get fixed. I’ll keep checking my account and if it’s not fixed within a few weeks I’ll give them a call. I’m glad you posted this thread because I was wondering if it was just my account. Now I know for certain that it’s a problem on their end.
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4
xer00
  |     |   148 posts since 2019
I saw the same thing on my CD's. The option to transfer was blanked out. I called and they fixed it to transfer to my savings at maturity. On the next CD I opened, I also opened a checking account, and then the option to transfer to the checking at maturity was live to checking.
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3
Ratesaver
  |     |   187 posts since 2013
I have had this problem in the past with PenFed credit union however I check constantly to make sure it does not happen again. I did go into the credit union and expressed my concerns and everything is ok as of now... Thanks for the reminder though
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2
edinperk
  |     |   18 posts since 2016
Thanks to everyone for the sanity check and feedback. I'll give them a week or so before calling since it appears to be system wide.  Hopefully it's not a change in policy.
Samiam: Agreed, I looked for secure messaging but it's not supported.
Robb: Yup, a list of CDs in a spreadsheet with maturity dates but as I get older I fear missing one in the list of 30+ some day.
Thanks again everyone!
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2
Hobbs_M
  |     |   38 posts since 2024
MACU looks like a good option. But there are times calling is not an option and the ability to send a secure messge with private info including documents is needed. It makes me a little concerned about their security.

So does the total amount you can purchase of growth cds equate to a max of $100k combined?  Or is it each growth CD cannot exceed $100k?

If lt is limited to $100k total, can you share what other companies you've had success using to purchase growth cds with higher maximims?  Thank you.
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2
MY2CENTSWORTH
  |     |   436 posts since 2016
Hobbs_M, The maximum for all growth certificates combined is indeed $100K, but it does not include the earnings in that $100K max.
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2
edinperk
  |     |   18 posts since 2016
MACU: $100k total for all Growth CDs.
Credit Human CU: Liquid Share CD, $5K min, unlimited deposits, only offered as 12 month though, currently 4.26% APY, also allows two withdrawals. I had two of them open at one point so that helps with staggering maturity (ie. CD laddering).
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1
johnnyrotten
  |     |   15 posts since 2012
edinperk: Same issue here. I discovered it on 2/7, when I tried to change the "Maturity option" for a cert. nearing maturity from "Renew" to "Transfer" (to my MACU checking account). Don't think the number of Growth Cert's is a factor, as I was able to change the maturity option to "transfer" on three other cert's late last year, and I had more cert's then than I do now. Also, it didn't make a difference whether I opened them online or by phone. (All my cert's were set up to renew.) As noted by other DA users, there is no way to send MACU a secure message, so I clicked on "Contact Us", then selected the "How are we doing / Provide feedback" option to report the problem as a question ("What's wrong with the system?"). Reported it again as a "concern" on 2/11. When it had not been corrected by 2/14, I called to change the maturity option for a cert. set to renew on 2/21. The CSR said she was reporting the problem, and changed the option to "transfer" for me. The cert. closed and funds transferred as requested on 2/21. Hope the issue is resolved before another cert. matures 3/27.
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2
darkdreamer4u
  |     |   344 posts since 2010
Just talked to a CSR - mine was greyed out with an asterisk that there's no valid transfer accounts available even though I have a primary savings acct. CSR said he sees the transfer option on his screen and could change it for me. It's an online bug. And yes, the primary savings account I had to open with the CD is a valid transfer account and will also be used for transfers in to add to Growth Certificate.
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2
belko
  |     |   165 posts since 2021
dark - Sounds like deja vu from my call yesterday. All my MACU accounts were opened online. I have both checking & primary savings, checking has been used for years to automate the $10 monthly growth CD deposits, yet I get the “no valid transfer accounts available“ message for both growth & standard CDs. CSR said he didn't see it on his side. Said he'd have their Tech Support call me back, but couldn't say when. I'm not holding my breath - CSRs are probably swamped due to some other more serious issues MACU is having right now.

Not a huge deal for me, but just another example (e.g. Navy) of slipping CSR and tech support standards at formerly competent financial organizations.
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1
dantheman46
  |     |   95 posts since 2019
I cannot change in online banking but I can change in the mobile app. Seems like a bug/glitch but the workaround is using the app or calling.
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2
edinperk
  |     |   18 posts since 2016
Thanks dantheman46! I was running an older version of the app (apparently still supported, no forced upgrade) which did not allow the maturity option to be changed but the latest version of the app supports it and works as expected. I reached out to MACU management to have the website issue investigated but that will now be a lower priority for them since the app provides this functionality. Thanks again to everyone.
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3
Rickny
  |     |   1,296 posts since 2017
I opened one for myself and one for my wife, one of the accounts I can edit the maturity option, the other I can't.
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1
darkdreamer4u
  |     |   344 posts since 2010
Lol
*gallows humor or sarcasm - you pick*
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