Bank Of Internet

Ken, In August had a 5 yr. cd (trust acct) mature with Bank of Internet.  I contacted the Bank 2 weeks prior, to have the funds transfered to a MMA (0.75 mma).  Everything was given the ok at that date, there was no need to supply any additonal documents, welcome package (checks etc.) would be sent within 10 days.  First week of Sept., I confirmed the account  was opened, given an account number and notified welcome package was in the mail.  Today I called to ask what happened to the welcome package; learned it wasn't mailed because they don't have the trust papers from the cd.   My options were to ok changing the acct to my name or deliver new set of trust papers, either way I would need to wait another 10 business days for my welcome package.  If I elected to close the account, I would need to pay a fee for a check or wiring the funds (since it was pass the maturity date of the cd).  I'm just shaking my head, there was a problem confirming the amount of the existing 6 figure account (they would not confirm dollar amount in written form).  At this point they agreed to wave the check fee but, still won't confirm in written form the amount of the check (supervisor stated, tomorrow after the check is mailed, they'll acknowledge the dollar amount of the check).  With all the banks and credit unions I deal with, I've never experienced  anything like this.  I'm still question if I'll receive said monies.    I'm posting this now, just in case the monies disappear. Question what's my options if the monies do disappear.