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HEADS UP For Verizon Customers Who Have Been Transitioned To Frontier Effective 4/1/16

pearlbrown
pearlbrown   |     |   2,299 posts since 2010

Just when you hoped that the pain had stopped.......

If you are a former Verizon customer in Texas, California or Colorado who has recently been transitioned to Frontier and plan to use payments on your Frontier bill to meet your Reward Checking Account requirements, it would be to your advantage to review your RCA after making the first payment to confirm that the transactions will qualify.

I made two transactions on each of my RCAs to pay my Frontier bill, just as I used to do with my Verizon bill.  After checking payment account info on Frontier's side, I noticed that Frontier was identifying some - but not all - accounts as debit cards, VISA and MasterCard alike. 

I then checked each RCA used and noticed that one FI (LMCU, a popular one for many DA readers) was interpreting Frontier's charges as a bill payment, while Consumers Credit Union (another one popular with DA readers) processed it as a PINless debit. 

Specifically, transactions tagged as bill payments do not qualify to meet LMCU RCA requirements.    Transactions tagged as PINless debit do not qualify to meet CCU RCA requirements.    I am planning to check my other RCAs in the morning as most Customer Service departments are unavailable at this time.

Bottom line:  as always, YMMV.  Some FIs accept these transactions in meeting activity requirements, others do not,  but don't miss an opportunity to avoid an unpleasant surprise at cycle close.