Synchrony Online Access Remains Down

CapitalClimate | Jun 15, 2016 | 143 posts since 2011

The Synchrony online access which was scheduled to be down over the weekend for systems maintenance is still not available on Wednesday:

https://www.synchronybank.com/cms...ode=000000

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ChasR | Jun 15, 2016 | 287 posts since 2013

On Monday, I attempted to initiate an ACH transfer out of my Synchrony MMA and got a message that it hadn't gone through. I tried later in the day and the message said the transfer was successful.

When I went online this morning to double-check, I got the bad news you reported and linked above. Don't know whether I'm going to get my funds or not yet.

I love these systems "upgrades." Bummer.

Sylvia | Jun 15, 2016 | 389 posts since 2012

How about the new advisory to use only Chrome or Firefox ("Preferred browsers are Chrome or Firefox")? I tried accessing my account on Monday, first following the prompts to change password, using my regular browser, Safari. After going through their elaborate process, I got an error message, suggesting it's fault of using non-preferred browser. Very bush league.

ChasR | Jun 16, 2016 | 287 posts since 2013

I got onto my online account pages this morning, but it displayed a message saying transfers could only be arranged over the phone. Apparently, there was a brief "window" for online transfers on Monday, because the transfer I initiated on my second try was just completed. This is a real black eye for Synchrony.

BTW--Synchrony's new requirements for online passwords have so many restrictions that it's virtually impossible to create a password you can remember

ChasR | Jun 22, 2016 | 287 posts since 2013

I guess a lot of customers complained about the password restrictions. I just got this email from Synchrony:

"At Synchrony Bank, it's our goal to put you at the center of everything we do. That's why we're pleased to let you know that we've heard your feedback and made some changes to our online banking password requirements.For your convenience, passwords are now able to contain two numbers in a row. If you've reset your password on or after June 13th you may keep your password as is or change it based on this recent update."

carnholio | Jun 17, 2016 | 12 posts since 2010

It's up...finally.

ChasR | Jun 20, 2016 | 287 posts since 2013

I think Synchrony's online application platform still has some bugs in it that need to be worked out. I applied for a new CD today and, before I was allowed to initiate ACH funding, I was sent to the page that said my application was being "reviewed" and the bank would get back to me. I don' think it's supposed to do that to a long-standing customer with several active accounts who applies after logging in. Anyway, I got it fixed up over the phone, but not until wasting a lot of time on hold and then getting cut off. Why do banks do this to us--just let sleeping dogs lie, don't try to "upgrade" your websites!

ChasR | Jun 27, 2016 | 287 posts since 2013

An update on Synchrony Bank. This recent website tinkering has led to an appalling online banking experience for me.
Last Monday, I tried to open a 60-month CD as an existing customer. The system treated me as a new customer and consigned my application to the internal “approval” process without recording my ACH funding information. I called immediately and explained what had happened, and arranged the funding by phone with someone I was told was authorized to execute funding instructions. Trial deposits did appear in my external account on Tuesday and I verified them online. I called back on Wednesday when I saw that no “pending transfer” for the new CD was listed online, and was told that it was in process and would be completed in three business days. The CD still hadn’t been funded by this morning, and the CSR basically told me she was unable to confirm that anything had been done to move the money. I closed the CD.
I know we all have problems like this, but it’s inexcusable for a major online bank like Synchrony to foul up an account opening this badly for a long-standing customer. Right now, I’ve placed this bank on probation.

John Sears | Jun 30, 2016 | 67 posts since 2015

They were down for maybe three days for upgrading. When they finally got back up, it was a nightmare to do a required PW change. 2 numbers required, can't be at front or back, can't be together. 4 attempts, got in, tried to transfer $31 out to close it, wouldn't work. 20 minutes on the phone with a CSR.

I had moved the money in their as a "way station" in anticipation of what might happen with the Fed. Bank mid-June, then had to move it to CU Savings Accounts.

They are a DISASTER. They are also unusually slow in moving money. Never again.

ChasR | Jul 2, 2016 | 287 posts since 2013

This bank really made a hash of its online banking functions. Maybe they ought to try old-fashioned brick-and-motor banking.
I just got an email asking me to send the deposit for the CD account I closed over the phone last week after the bank proved incapable of arranging CD funding either online or by phone. I tried to see what my online banking page showed for this account, but was unable to sign on. Kept getting messages that I'd been "timed out."

Jim Calvert | Jun 16, 2017 | 1 posts since 2017

Cannot pay my bill will not accept my input

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