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MutualOne Site Upgrade

Ricochet
  |     |   522 posts since 2010

Important: Our Online Banking Platform Is Changing Online Banking will not be available

from 4pm October 21 to 1pm October 26 We will be moving online banking users to a new platform, during which time Online Banking Services will not be available. Please review this information regarding the transition. User ID with "special characters"

If your current User ID (also referred to as Username) includes any special characters, such as `~!@#$%^&*()_+-={}|:;'?,./, it needs to be changed. Your new Username may contain letters and numbers, but no "special characters."

If your User ID does contain "special characters", you may not be able to access your account on the new platform. Click for more information about changing your User ID

Bill Payments Unaffected

All bills will be paid during the transition. All payees will be automatically brought into the new platform. Users should verify their bill pay schedule is accurate after the transition. Save Bill Payment History

Users who wish to keep a record of bill payments can download transactions prior to the transition. Update eBill Service

Users will not receive eBills after October 19. The eBill service can be reestablished after the transition. Update

Transfers

Transfers scheduled to occur after October 25 will not be processed. Recurring and scheduled transfers can be reestablished after the transition.

Update Email Alerts

Email alerts scheduled to occur after October 25 will not be sent. Users should review alerts available on the new platform. Image Blocked BEGINNING AT 1PM ON OCTOBER 26 Online Banking Login

Your current User ID will remain the same, unless it contains "special characters." Your initial password will be provided at log in. You will then be required to establish a new password and select an image key.

Mobile App

An updated mobile app is required to log in. Remove the old app from your mobile device and download a new MutualOne Bank app from your app store. We apologize for any inconvenience this may cause. If you have any questions about the transition, please speak with a Personal Banker, call Client Services at 508.820.4000, or visit our website.

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Ricochet
  |     |   522 posts since 2010
Our Online Banking service is now available

We have completed the transition to our new Online Banking platform. Here is what you need to know.

User ID
Your User ID has not changed, unless it contains special characters such as `~!@#$%^&*()_+-={}|:;'?,./.

If it did contain special characters, enter your User ID without those characters.

    User ID with special characters: abc$123
    Enter User ID as: abc123

Temporary Password
You will need to enter a temporary password the first time you log into the new platform. Your temporary password is a combination of your Social Security Number or Business EIN, plus your zip code (no spaces):

Personal Accounts - last 4 digits of your SSN and your 5 digit zip code
Business Accounts - last 4 digits of your Business EIN and your 5 digit zip code

Mobile Banking
An updated mobile app is required to log in.
          

Remove the old app from your mobile device and download a new MutualOne Bank app from your app store.
             

Check Your Settings
When you log into Online Banking, please check to see that your payees have been brought into the new platform, and verify your bill pay schedule is accurate.

Update eBill Service
If you use our eBill service, you will need to reestablish the eBill links from your payees.

Update Transfers
If you had recurring or scheduled transfers on the prior platform, you will need to create new transfers on this platform.

Update Email Alerts
Email alerts did not automatically move to the new platform. You should review alerts now available through Online Banking.

We thank you for your patience during this transition. If you have any questions please speak with a Personal Banker or call Client Services at 508.820.4000.
    
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