The credit union implemented new security measures recently to require use of an access code to be provided by email, text or phone call to the designated contact number on the account. When I logged in last night, I noticed that only text and phone were offered but with 2 different contact numbers as choices. One of the numbers was mine, the other was not. Once I logged in, I verified my profile and the number in question was not listed as a contact number on my account. I took screen shots of all the info and since it was after hours, I sent a secure message asking for an explanation.
This morning I logged in and was offered the email/text/phone call option, and this time my email was offered, as well as my correct contact number for text or phone call . When I checked secure messages, Customer Service had replied a few minutes before, stating they did not have a definite answer as to why that number was listed, but they had removed it from a choice on the delivery method.
This was probably an error related to the recent implementation, but be alert next time you access online banking.