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Horrible Customer Service

MaxM
  |     |   1 posts since 2018

I sent Popular Direct a certified document on February 15, asking them to transfer my husband's CD to me, and included a copy of his death certificate in the envelope. I also requested that they notify me of what would happen next. I never heard from them.

I called them today, May 31, and discovered that they had received the document and closed my husband's account 3 months ago. However, they never communicated with me with any information. I had to call them today to find out all of this.

I will never do business with this company again, and would recommend that you don't either.

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11


Ricochet
  |     |   527 posts since 2010
Negligence on your part, wouldn't you have at least looked at your account within Three Months?
I don't get why you received so many positive votes.
The voters must have had bad experiences.
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10


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