This post is about Goldman Sachs Bank AKA Marcus by Goldman. On 4/14/20 I scheduled a transfer on their site to occur on 4/23/20. When I checked on 4/24/20 at their site as well as the bank where the money was supposed to go, the transfer had not taken place. So I called them (Marcus by Goldman). The representative could not find any record of the transfer being requested. So I provided him the confirm number their site provided me on the last screen when I scheduled the transaction. The person went to check and consult with others and came back with the answer that as far as he and his colleagues know their system does not even provide a confirm number! And it is a 31-digit confirm number that only a computer will cook-up.
It was a large transfer to PSECU add-on CD, and now I think I may have lost my option to add to the CD for ever. Extremely costly for me. Be warned if you ever rely on their transfer service.
The representative was very courteous but there was nothing he could do. He said he will let the higher management know about the issue, but they are not allowed to call back to tell me what, if anything, they found. My scheduled transfer disappeared from their system without leaving any trace. They also do not have any way to check scheduled transactions online, so if you wanted to check a few days later that your scheduled transaction was still there you can't.
I read through their account agreemen, and Clause 7 in their Electronic Fund Transfer section provides that they will be liable for damages in case they fail to execute the transfer as requested. I will appreciate any comments from people on this forum with legal experience about how I should proceed to make my claim.
