Customer service matters now more than ever. Managers and teams working from home should produce and promote efficient, reliable, timely redemptions and instrument transactions, not otherwise. Two weeks lag time where one is the sufficient norm reflects poorly on employee performance and the broader institution. The quality of service will be remembered well into customers futures while mortgages, accounts, products and services are utilized. Now more than ever.
From what I can tell of ya your just like the 7 people standing in the check out line at the grocery store all griping but not piping up an saying or doing anything to get your problem solved
Do you think it accidental Duck that after my polite expectation posting that recent service transactions improved with several institutions I do business with? I don't. Do not bother answering that or replying.
If anything cdqueen I have been very pleased with the services I receive from any of the numerous institutions that I deal with, pretty much they fall all over themselves to make my dealing with them a pleasant productive experience. It might just boil down to to the fact that when contacting one I know what I want to accomplish, what I am doing and know what I want end result to be. The only 1 that could up their game an response to matters that I bank with is Chase too which I pay some bills from an use for local deals. In their defense though I understand what they go through on a daily basis as they must deal with the uninformed, uneducated an the endless lumps of coal that walk through their doors but it's how they make $$$.
Too close this unproductive an useless discussion cdqueen "Do not bother answering that or replying" have a wonderful day.