I received an email from Ally stating that a transfer between my Ally checking account and my Marcus savings account failed to complete, and that funds were returned to checking. This in itself was not an issue. The email went on to say that all transfers between my Ally accounts and those at other FI's have now been suspended. Now this got my attention and created a serious crisis for me.
I called Ally the next day and was able to get the suspension lifted for all the other accounts transfers. I explained to them that Marcus had locked my account due to no activity or transactions having taken place within a 60-day period, and that Marcus has removed the lock on the account. Ally refused to remove the suspension on the Marcus account until they investigate which will take between 3-5 business days.
At no time did Marcus ever notify me of the account being locked via email or by any other means. When I logged into the account on the day of the issue there was no problem login in nor was there any notice stating that the account was locked to perform transfers or transactions.
I called the Marcus to find out why the transfer failed and the CSR stated that the account was locked due to no inactivity within a 60-day period, and that all transfers and transactions were affected. She stated that no notice is provided when this occurs, but that simply calling in to a CSR will fix the issue instantly.
This is pure BS on Marcus part because of the potential fees that this issue could cause at the other FI's when payments fails to complete. She stated that she would add a note to her team to address this issue and provide notice to customers when this occurs.
I now reset all my keep alive transfers to occur every month instead of every 6-months.
