KEESLER FCU

Anon456
  |     |   269 posts since 2011

I have a bunch of money over at KEESLER, and they have had some good rates.

But you know what ..... it's just not worth it.

I started trying to get a new HIMMA-PLUS account opened up. They force you into the NEW ACCOUNTS and treat you as if you have NEVER had an account with them. NOT a simple process. ( I have 5 accounts, and IRA money at Keesler .... but a new account is like landing on the dark side of the moon)

I started that on the 9th.

FINALLY got the share opened up around the 11th, and had a wire from ALLY to them on the 12th.

They acknowledged the wire receipt on the 16th, and never looked into my record at my previous 5 communications to fund the HIMMA. AND no, you cannot do it yourself. So I have made more than half a dozen telephone calls to get this account established, and then again today (Feb 17) to get the wired funds into my HIMMA. I left previous instructions with CS and also their internal email system. DEAF EARS if it involves follow-up on their end.

When my money becomes available, I will be moving it somewhere that is not 10 years behind in their policies, and does not have 20 minute hold times to get into customer service.

KEESLER is not a pleasant experience.




Kaight
  |     |   451 posts since 2011
I'm a tad bit unclear, but if you managed to get a HIMMA Plus up and running: CONGRATS!! You did great!! And you're set for the next six months, too!!

The HIMMA Plus is hands down the best liquid money account in the USA today. I'm on my second such account and have no problems or regrets whatsoever. True it can require a bit of patience at times to accomplish stuff at Keesler. Much depends on the rep you happen to draw. Some are more knowledgeable than others, but they are all very nice and polite people.

Keesler FCU is one of the best financial institutions out there today. It's a shame there is not, at this time, the ease of joining which once existed. But for persons already members, Keesler is a gift that keeps on giving.
Jack11
  |     |   207 posts since 2019
Its just not that bad. All credit unions have minor issues.
diamondx
  |     |   160 posts since 2011
I had issues with this cu a couple years ago --such a pita. ZERO stars for kessler FCU
Anon456
  |     |   269 posts since 2011
Thank you. That was my point. RATE scores = 9, PITA scores = 10. If you have another suitable option for your deposits, I recommend you use it.


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