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Don't Open Two Certificates With The Same Amount Of Dollars For Two Different Terms

Ltssharon
  |     |   472 posts since 2020

Hi friends. Murphy's law at work. I opened two cd's in the name of my trust, for the same amount of money, but with two different terms and therefore two different maturity dates.

Here's what happened: I received paper copies of the cd's, but the title had my name, not the name of my trust. I called and spoke to the manager who tried to convince me it did not matter because they had some internal way to link it. I insisted that it did matter, and she then sent me copies of the cds titled "my name or "the name of my trust". All right, I will live with that. So off I go on vacation. I get back, and begin to enter the information from these cds into my spreadsheet. Lo and behold, certificate 1 has the correct amount, the term has the correct number of months, and the maturity date is correct. BUT, certificate 2 has the correct amount, the term has the correct number of months, but the maturity date is incorrect, and in fact is the same maturity date as certificate 1, not the longer maturity date.

Moral of my story: buy certificates with different amounts of money so the clerks don't get confused. Murphy's law is ALWAYS at work.

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19


GH1
  |     |   1,058 posts since 2017
Which bank or credit union was it?
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3
Ltssharon
  |     |   472 posts since 2020
All In credit union. By the way, I tried to fix it today. In fixing it they implemented a different error. Then in fixing the different error, they implemented another error (for the dollar amount, instead of separating the thousands from the hundreds with a comma, they mistakenly typed a period). It took and hour and a half and two different phone calls. By the way, they are very sweet, but ....sigh.
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2
Simplicity
  |     |   15 posts since 2016
Yikes. You have been exceptionally patient under the circumstance.
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4
JeffinEasternFL
  |     |   744 posts since 2020
All In CU seems like pretty good folks, I bet it'll all get fixed, in time, ya know bankers, never a rush! At least they DO answer the phone - and return messages!
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1
w00d00w
  |     |   360 posts since 2012
when opening a CD, I'd much rather do the transaction myself without assistance. if that's not possible, my 2nd best option is to send an internal message request. 3rd option, face to face discussion with bank/CU employee. least desirable option...over the phone. from my perspective, the risk of error increases progressively from the 1st to the 4th option.
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3


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