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  4. FAQ Re USALLIANCE July 18, 2023 Upgrade.


MY2CENTSWORTH
  |     |   440 posts since 2016
Thanks for the heads up. I don't currently have any active accounts with them, but I can still log in as a member, so I just logged in and changed my PW and assume that might be good for now in case I do want to deposit something with them at a future date after their upgrade.
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2
cumulus
  |     |   1,266 posts since 2010
Starting on July 18th, 2023, please follow these instructions to ensure a smooth first time sign on.
https://www.usalliance.org/hubfs/assets/documents/digital-banking/digital-banking-first-time-sign-on...
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2
alan1
  |     |   880 posts since 2015
I had no problem creating a new password and viewing my USAlliance accounts. However, all linked external accounts have vanished.

I attempted to add an external account and received a message that secure connection failed.

I would appreciate any information re other folks' experiences re retaining or adding external accounts. Thank you.
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1
alan1
  |     |   880 posts since 2015
I was able to add an external account, by using Chrome. (I was unsuccessful when I tried to do so with Firefox.)
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1
bobert456
  |     |   187 posts since 2022
-No HUGE problem in getting my account back up and running, but they totally lost my wife's account and even the ability to recognize her as a customer .... SSN, BD, Emails ... was on hold over an hour to get customer service. DO NOT expect reasonable response time from them, especially with BOTH their system changes, and this new special.
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1
mariafalter
  |     |   167 posts since 2010
I also had a problem logging in. A representative manually helped me to restore access. I did it via chat. Took a couple of minutes. No phone calls needed. But they didn’t “lose” me: they could see that I’m a member. It was just a log in issue.
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1


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