Passing on my experience in case you also have CDs at INOVA. - Had to make advanced arrangements to have my mature money moved into my share account. WELL - - this AM, it had not happened. CS says that moving CD funds, per instructions, only happens at close of business. YOU can call in and request it to be done, but you will have to provide a docusign authorization. OR, you can wait until COB and it should happen anyway. By the way, I had them move it to my checking so I can move it to a local bank. IF it had gone to share, any large amounts may not work with an online transfer. Not sure of the size, but it is pretty small per my discussion with CS.
Regarding Colonial Savings in Ft Worth, does anyone know their EWP on the 11 month?
The question sharpens when the maturity date is immediately followed by a few non-business days, and further sharpens when the FI plays petty games with the CD opening and end term dates, yet overburdens customers by needless paperwork.
Fortunately, you can call in and speak to a friendly, understanding CSR who, upon request — and without involving DocuSign — will override the "system" and see to it that your matured CD does indeed get closed out on the date it matures (rather than on the following business day).
Along with their apologies, though, you need to expect an admonishment, each time, that your CD would have automatically been closed out by the "system" after midnight (if only you had enough patience) . . . and acknowledge that they are doing you a big favor — by closing out your CD on its actual maturity date ;-)
