Can't Get Through To GTE This Morning

NYCDoug
  |     |   335 posts since 2011

. . . Understandably, in the wake of the destruction that Hurricane Milton has wrought.

I have a pair of CDs that mature today, with scheduled closeouts. Unfortunately, per usual, they have rolled over in the GTE system, with newly extended maturity dates.

When this has happened in the past, I typically call (or chat) to have the matured balance(s) transferred, immediately, into my savings account. Not without first receiving an admonishment from the CSR that the manual transfer is unnecessary; that the GTE system would have automatically closed out the matured certificates, per my instructions, after hours. (Which effectively means not until the business day following the day that the CDs mature.)

I'm wondering whether the closeouts will actually occur tomorrow, given the extraordinary conditions down in Florida — particularly in and around Tampa — this morning. (I also have two new replacement CDs queued up, unfunded, with $0 balances, that need some final "hands-on" approval.) Does GTE have any offsite operations serving as a backup, to keep their business going in times of emergency? Shall I continue to attempt contacting them throughout the day? Or just keep my fingers crossed, and hope for the best — that everything settles "automatically" — by tomorrow?

Not totally selfish or financially focused, my heart goes out to everyone who has been affected by this natural disaster. Sending best wishes for courage, health, and patience as you work toward cleanup and a viable recovery — however long that may take . . .




mariafalter
  |     |   167 posts since 2010
GTE has the following notice on their website:

“Update: Re-opening Friday, October 11

As we navigate the challenges of Hurricanes Milton & Helene, we recognize that many families, members, and employees have evacuated their homes in the Tampa Bay area.

GTE Financial has made the decision to close the credit union's operations on Thursday, October 10th, to ensure that members can visit our Community Financial centers safely and securely, while allowing households in need to travel back.

GTE will reopen on Friday, October 11th, with regular business hours.“
NYCDoug
  |     |   335 posts since 2011
Curiously, I receive no such message on my web browsers; it appears to be business as usual at GTE — I can log in and view my holdings without notifications, warnings or advisals.

Only after I log out do I receive any hint of trouble:

"Resource at '/content/gtefinancial/en/services/online-banking-logout/online-banking-logout-2.html' not found: No resource found

"Cannot serve request to /content/gtefinancial/en/services/online-banking-logout/online-banking-logout-2.html on this server"
denki
  |     |   159 posts since 2019
Bad luck that you have CDs maturing today.
(And I hope everyone there in Tampa is okay.)

Unfortunately, it would probably fall under force majeure. But at least it's only a day or so.
NYCDoug
  |     |   335 posts since 2011
Good news: By late Thursday evening — and without lifting a finger (no calls; no chats) — my two new CDs were fully funded . . . and . . . the matured balances on my two old CDs were transferred over to my GTE savings account (ready to be pulled tomorrow by Customers Bank, in a no-fee, same-day transfer that will keep me from losing interest over the upcoming 3-day Columbus/Indigenous Day weekend, i.e., having to wait until next Tuesday).

Thank you, GTE!

All that remains for tomorrow (Friday) is to reach a CSR to set maturity closeout dates for those two new CDs. (Something that has yet, if ever, to be implemented as an option for GTE customers when first opening their certificates, in order to avoid this extra step / hassle.)

Hope they're back in business tomorrow, as promised. (I still don't see any notice posted on their website, as described by MariaFalter.)


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