CFPB Is Suing Operator Of Zelle, Chase, BOA And Wells Fargo

Ally6770
  |     |   4,307 posts since 2010

for failing to protect consumers from widespread fraud on the most widely available peer to peer payment network.

Customers have lost more than $870 million since the launch of Zelle in 2017




milty
  |     |   1,689 posts since 2018
Thanks for heads up.
"CFPB, the government's consumer financial watchdog agency, alleges customers of the top three banks lost more than $870 million over the seven years that Zelle has been in existence due to the banks' failures to protect them."

This is of course why the DOGE wants to get rid of CFPF as well as FDIC and OCC. Fixing it means let the buyer beware (and solely responsible).
Ally6770
  |     |   4,307 posts since 2010
I remeber the buyer beware days on our very first trip to Florida in the early 60's. I read of great deal at a 5 star hotel in Miami next to the Castaways where we could go watch a show with Dean Martin, Frank Sinatra and the other 3 of the Rat Pack. Made reservations after getting an approval from the couple we were going with. Cover charge was $20 per person. I didn't even know what a cover charge was.
The rooms we had reservation for next door to the Castaways ended up with so much dust on the carpet under the beds, and we unwrapped the glasses in the room they were dirty and the guys checked us out with no charge, put the bags in the car and went looking for another place to stay. My friend and I went to the beach where they had a big pipe spuing brown water into the ocean and we would not even go into the ocean and then went to sit by the pool and they wanted to charge us each $5 an hour to use the lounge chair by the pool.
We walked the sandy beaches instead until our husbands came back with a beautiful suite in Palm Beach Gardens for a much more reasonable price. I remember when we got back to our rooms late one night and we went to the restaurant on the roof. I ordered duck becasue I never had it and the rest ordered steak. It was that a very big one but they brought me a whole duck because it was late, I shared. At that time everyone had this orange sauce on so many things. I have tried so many receipes to try to make it and nothing has been like it. Only Mrs. Pauls sweet candied sweet potatoes had it in the frozen food section of our grocery stores. They no longer sell it around here. I even called for the recipe years ago. If anyone has the receipe please PM me.
RWK
  |     |   94 posts since 2024
Have you used Zelle, have you had issues? I currently have 2 family members that are sometimes in need of immediate cash and it's requested via Zelle or Venmo.  I'm always hesitant.
Ally6770
  |     |   4,307 posts since 2010
I have not and never will. I use my credit card only to purchase things and if I remember use a one time throw away credit card number that CITI uses. I use checks etc. Never use anything I don't if it is guaranteed to replace my money. I even open a free checking accout at the place I take my RMD and write a check to myself and hand deposit it in my account in town.

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REPORT
Alloy’s 2024 State of Fraud Benchmark Report

Examining fraud trends in financial services

In 2023, fraud remained a top challenge for banks, fintechs, and credit unions. But what types of fraud were most prominent, and how are organizations fighting back against growing fraud threats?

Alloy surveyed more than 400 decision-makers in fraud-related roles at financial services companies in the US and UK to find out how fraud has impacted their business over the last twelve months, what they're doing to combat it, and their predictions for the year ahead.

Data from the 2024 report was collected in November 2023, and data from the 2023 report was collected in September 2022.


Download the full US & UK reports
Get a sneak peek of the reports!
We’ve highlighted five key insights from the reports below.

1. Nearly 60% of banks, fintechs, and credit unions lost over $500K in direct fraud losses in 2023.

The direct cost of fraud is significant. 57% of respondents indicated that their organization lost over $500K (EUR/USD) in direct fraud losses over the past twelve months. Over one-quarter of respondents lost over $1 million in direct fraud losses over the past 12 months.

Direct fraud losses only account for the actual amount of money successfully stolen due to fraudulent activity. There are also indirect fraud costs that financial services companies pay, such as money spent on investigating and recovering fraud funds, loss of customers, and reputational damage.
belko
  |     |   168 posts since 2021
As the OP mentioned, Zelle has been around since 2017. An interesting question might be - why in the world is the CFPB suing only now, 7 long years later? Has there been a massive uptick over the last couple years in Zelle fraud? Or, might there be some other reason? Hmm.

Querying Google led to, “According to data from the FBI's Internet Crime Complaint Center (IC3), since 2017, there has been a significant rise in wire transfer fraud, with reports showing losses exceeding hundreds of millions of dollars, particularly in the real estate sector, where victims have lost millions due to fraudulent wire transfers.”

Links from this lead to (the only single year I could quickly find) -
https://alta.org/news-and-publications/news/20200218-WTF-221M-Lost-to-Wire-Transfer-Fraud-in-2019

So, $221 million lost to wire (not Zelle) fraud in 2019 alone.  One could extrapolate that over a 7-year period to a total well over $1 billion; therefore it seems that wire transfer fraud easily beats Zelle fraud. So, why is CFPB not suing over wire transfers? And again - why not years before now?
Ally6770
  |     |   4,307 posts since 2010
Many people do not know even know what they use for their money transfers and if their money is protected. I bet the people on this site who have said that they would never use a fintech didn't know they are using them if they use and of the companies below that are FINTECHS?

Some of its top competitors of Zelle include the following FINTECH firms.

Venmo. A popular subsidiary of PayPal offering debit cards and money transfers using a P2P model.

PayPal. The payments system supporting online money transfers.

Apple Pay. Mobile payment available on Apple devices.

Google Pay. Digital wallet platform and online payment system primarily for Android.

Block. (Formerly Square, offers merchant services and point-of-sale payment solutions along with P2P payments via Square’s Cash app.
Ally6770
  |     |   4,307 posts since 2010
The companies that the CFPB sue, if you would look it up are owned by billionaires and multi-millionaires and are in most cases scammers. Many of the wealthy want to go back to the sub-prime loans and mtgs where they and the banks made a LOT of money, have companies that give loans to people they know can't pay them, give 0% interest on something while raising the price of an item, have misleading ads or in many cases deliberately tell lies in the ads. During the banking crisis is when I turned in my stock options given to me at work. The 10 yrs were up and I had to do it or lose the stock. People will never learn. These banks brought down the economy in 2008 with their sub prime loans and they were even repremanded for making their mtg people visit homes in the evening when parents would be at the loan meeting telling the parents they should take their childrens downpayment out of their retirement accounts and help their children. The parents didn't know about the taxes etc and the lenders of course did not tell them. They were sued for not paying the workers overtime. Get prepared for the future scams. We even had a reader on this blog when Elon said he wanted to get rid of the FDIC post as long as they keep the insurance on their money- - -He evidently didn't even know what the FDIC does.
It is too bad where some of the readers of this blog must get their news. You wonder where they went to school or if they did. Do they ever read the filings of when these banks, companies etc when they are sued?

Since its creation, the CFPB has recovered more than $21 billion in restitution and canceled debts for tens of millions of consumers. Recently, in just one week, the bureau returned $1.8 billion to 4 million consumers who had been scammed by a group of credit repair companies scattered across the western United States. Bureau-created protections barring unfair fees, charges and terms for financial products have saved billions more.
Ally6770
  |     |   4,307 posts since 2010
More than $481 billion is transferred using Zelle every year. Of that, at least $125 million is getting stolen from consumers. The government says the big banks that own the platform have done little to stop it.


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