Andrews Federal Credit Union

Application
- bh20508 - Thursday, April 19, 2012 - 12:14 PM

 

Very difficult to get credit card even with close to 800 credit score and no debt. Application is very difficult to get through with lots of paper work.  After being approved for credit card with very low limit and lots of phone calls and paper work I now need to join. That has now become more hoops to jump thru as it just doesn’t seem to work online. I hope they don't lose all my stuff like the other reviewer.  At this point I still have nothing.   Could have gotten several cards by now from banks but I want their chip and pin card. I am not sure why anyone would really want to join other than a real specific reason because service is no different than a bank, put on hold and waited every time when I called and rates are about the same. My banks don’t have fees as long as you have a savings. So more than ever I don’t get credit unions.  I must be missing something.

Customer Service
- Ads - Thursday, March 22, 2012 - 3:19 PM

It's a great credit union and decent customer service, at long you are the member, not his or her spouse, otherwise you are in trouble! It's sad because I really like Andrews Federal Credit Union. The customer rep was super rude and didn't want to talk to me, only to my husband. Luckly, my husband contact a supervisor and we solved the situation. After that, I remove my salary from there and open an account in other bank.

Lucky, My Application & Deposit Was Apparently Lost In The Mail Or By Them....
- joseph_cooper - Saturday, March 10, 2012 - 7:02 AM

I completed their on-line application which failed to process and directed me to fill out a paper application and mail it in.

A letter arrived 2 weeks (little slow) later asking me to send in a copy of 2 seperate forms of ID and an initial deposit.

I did this via the USPS w/o using tracking/delivery confirmation (my mistake) as the CU says they never received my information/deposit.

Lost or stolen ID and check? Odds tend to favor.... yes indeed. Placed a fraud alert with credit agencies and stopped payment on the check after 3 weeks and hope the mail was lost vs. stolen.

The "lucky" part...is their rate tanked during the above, and I obtained a full 1.08% increase with another credit union which I have written a very favorable review on this site previously. 

BTW, the last ACU CSR stated if I stopped payment on my initial check and they later processed it, (after explaining all the above to 3 CSR's) I would incur a return check charge with them...DAH!

Great Place To Bank
- mainhatten - Monday, October 1, 2012 - 2:39 PM

I joined AFCU after my bank (Community Bank) failed to pay my rent as set up in an automatic withdrawal for three straight months. 

 

Shortly after I joined I had to depart on a short notice deployment and needed to change an account at the last minute.  It was a weekend and luckily I had the business card with the local manger’s cell phone number. I called her at home and she promised to take care of the issue. My wife was worried that it wouldn’t workout but it did and I will be always grateful for the support I received. Would have never happened at by previous bank.

 

I have since switch all my banking to AFCU (credit card, auto loan, savings).  I know the employees, they are integral part of our community here overseas and that makes a big difference.  They are always doing something for service members and their families; attend our community meeting and events.

 

Their World Visa Card has very competitive rates and for a long time it was the only chip card available to Americans here in Europe which is important since most places do not use swipe readers any more.

 

If you are looking for a new banking facility, particularly if you are going to be overseas I highly recommend Andrews Federal Credit Union.

Too Many Hoops To Join And Get A Credit Card
- rt - Thursday, September 27, 2012 - 12:02 PM

I applied and got approved for an AFCU credit card two months ago.  However, I was told that I had to become a member before I could actually get the card.  So I completed the on-line membership application and provided another credit card to pay the membership funding fee.  One month later, no credit card arrived and when I called the credit union, they say that they do not have a record of my application although it was done online on their site and they cannot do anything with the confirmation number that I received from them after I completed the application.

This is 2012, it should not be this hard to apply for a credit card and to join a credit union.  They should be able to do better than this.

Andrews FCU Receives High Consumer Ratings From American Consumer Council
- tomhinton - Monday, March 18, 2013 - 11:04 AM

During the past year, hundreds of consumers who are members of the American Consumer Council have told us how pleased they are with the outstanding service and friendliness provided at Andrews Federal Credit Union. In an era when banking is difficult and its hard to get loans, Andrews FCU consistently receives the top ratings from consumer-members of the American Consumer Council.  We're pleased to recognize Andrews FCU for its commitment to service and helping consumers participate in our nation's economic recovery.

Thomas Hinton, President & CEO, American Consumer Council