Andrews Federal Credit Union is headquartered in SUITLAND and is the 5th largest credit union in the state of Maryland. It is also the 199th largest credit union in the nation. It was established in 1948 and as of December of 2013, it had grown to 244 employees and 111,738 members. Andrews Federal Credit Union's money market rates are 14% higher than the national average, and it boasts a A+ health rating.
Our membership includes Washington, DC, civilian and military personnel of Andrews Air Force Base, McGuire Air Force Base, and military installations in central Germany, Belgium, and The Netherlands; as well as over 200 groups throughout Maryland and New Jersey. You can also become eligible through our partnership with the American Consumer Council (ACC). When you join the ACC, you are eligible for membership at Andrews Federal, too. Membership in the ACC is free. For more information, please call 800.487.5500, option 3. - See Details
Very difficult to get credit card even with close to 800 credit score and no debt. Application is very difficult to get through with lots of paper work. After being approved for credit card with very low limit and lots of phone calls and paper work I now need to join. That has now become more hoops to jump thru as it just doesn’t seem to work online. I hope they don't lose all my stuff like the other reviewer. At this point I still have nothing. Could have gotten several cards by now from banks but I want their chip and pin card. I am not sure why anyone would really want to join other than a real specific reason because service is no different than a bank, put on hold and waited every time when I called and rates are about the same. My banks don’t have fees as long as you have a savings. So more than ever I don’t get credit unions. I must be missing something.
It's a great credit union and decent customer service, at long you are the member, not his or her spouse, otherwise you are in trouble! It's sad because I really like Andrews Federal Credit Union. The customer rep was super rude and didn't want to talk to me, only to my husband. Luckly, my husband contact a supervisor and we solved the situation. After that, I remove my salary from there and open an account in other bank.
I completed their on-line application which failed to process and directed me to fill out a paper application and mail it in.
A letter arrived 2 weeks (little slow) later asking me to send in a copy of 2 seperate forms of ID and an initial deposit.
I did this via the USPS w/o using tracking/delivery confirmation (my mistake) as the CU says they never received my information/deposit.
Lost or stolen ID and check? Odds tend to favor.... yes indeed. Placed a fraud alert with credit agencies and stopped payment on the check after 3 weeks and hope the mail was lost vs. stolen.
The "lucky" part...is their rate tanked during the above, and I obtained a full 1.08% increase with another credit union which I have written a very favorable review on this site previously.
BTW, the last ACU CSR stated if I stopped payment on my initial check and they later processed it, (after explaining all the above to 3 CSR's) I would incur a return check charge with them...DAH!
I joined AFCU after being told they offered Chip and Pin DEBIT cards for use in Europe. I applied for a checking and savings account online and sent in my money. After waiting several weeks and not hearing anything I sent a total of three e-mails asking for my account number so I could sign up for online banking. Finally got the number. I then asked by e-mail how to apply for the Chip and Pin DEBIT card and was told to apply for the Global Trek CREDIT Card. I sent another e-mail, being very specific about my wanting a DEBIT card and was assured that was the way to do it. I attempted to apply online for the Global Trek card and was asked two security questions. One was a question I had not answered during the application process and I was never able to open the application. I sent another e-mail to AFCU using another e-mail address and asked if they offered Chip and Pin DEBIT cards and was told they did not. I sent an actual letter to a specific person in management telling that person of my frustration with their incompetence and never heard back. I then sent an e-mail to that person complaining about not getting a response to the letter and never heard back from that.
Do yourself a favor and avoid this place.
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Andrews Federal Credit Union had $7.65 million in non-current loans and owned real-estate with $161.39 million in equity and loan loss allowances on hand to cover it. This gives Andrews Federal Credit Union a Texas Ratio of 4.74% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Andrews Federal Credit Union held steady from 3.40% as of December 31, 2012 to 4.74% as of December 31, 2013, resulting in a negative change of 39.68%. This indicates that the balance sheet and financial strength for Andrews Federal Credit Union has held steady in recent periods.
In the past year, Andrews Federal Credit Union has increased its total deposits by $44.42 million, resulting in 5.86% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Andrews Federal Credit Union has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Andrews Federal Credit Union has $1.04 billion in assets with $161.39 million in equity, resulting in a capitalization level of 15.50%, which is excellent.
|Assets and Liabilities|
|Equity Capital||$152.00 million|
|Loan Loss Allowance||$9.39 million|
|Unbacked Noncurrent Loans||$7.65 million|
|Real Estate Owned||$0|
|Historic Data - December 2012|
|Equity Capital||$153.49 million|
|Loan Loss Allowance||$9.30 million|
|Unbacked Noncurrent Loans||$7.65 million|
|Real Estate Owned||$0|
|Profit Margin - Quarterly|
|Net Interest Margin||4.93%|
|Return on Assets||0.34%|
|Return on Equity||2.35%|
|Interest Income||$39.96 million|
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|0.50%||$150k||-||Money Market Account|
|0.50%||$150k||-||IRA Money Market|
|0.50%||$150k||-||Roth IRA Money Market|
|0.10%||$5k||-||Advantage Share Draft Account|
|1.81%||$1k||-||60 Month Share Certificate|
|1.56%||$1k||-||48 Month Share Certificate|
|1.31%||$1k||-||36 Month Share Certificate|
|1.00%||$1k||-||18 Month Share Certificate|
|1.00%||$1k||-||24 Month Share Certificate|
|0.85%||$1k||-||12 Month Share Certificate|
|0.55%||$1k||-||6 Month Share Certificate|
|1.81%||$1k||-||60 Month IRA Certificate (Traditional,Roth,CESA)|
|1.56%||$1k||-||48 Month IRA Certificate (Traditional,Roth,CESA)|
|1.31%||$1k||-||36 Month IRA Certificate (Traditional,Roth,CESA)|
|1.00%||$1k||-||18 Month IRA Certificate (Traditional,Roth,CESA)|
|1.00%||$1k||-||24 Month IRA Certificate (Traditional,Roth,CESA)|
|0.85%||$1k||-||12 Month IRA Certificate (Traditional,Roth,CESA)|
|0.55%||$1k||-||6 Month IRA Certificate (Traditional,Roth,CESA)|