Barclays

Transferred From Capital One 360
- calisaver - Monday, April 22, 2013 - 12:39 AM

  I had no problems opening the account and they have kept the rate at 1%.  They are not a primary financial institution and are good for higher yields on savings and CD's.  I use them to obtain the higher rates.  They do not have ATM access and I do all transactions by ACH and have never had any problems.  However if you need same day access to your funds this is not the bank for you.  This is a great place for your money if you want or need FDIC Insurance and dont need same day access.

My 6 Month Experiences With Barclays
- simplesam - Tuesday, May 14, 2013 - 6:26 PM

Easy to open. Easy to setup multiple banks. East to use and manage account on simple website.

Hold time  seems long, but does not effect me as I am not doing in & out transactions

Highly recommended by someone who is looking for a good rate and easy access to my money.

Great Savings Account APY, But Very Poor Customer Service
- Anonymous - Friday, August 24, 2012 - 10:36 PM

I opened an individual savings account online with Barclays in June 2012 after researching APYs on BankRate.com. After trying to add my wife as a joint account holder in the middle of the next billing cycle (to double my FDIC coverage and add another $200k to my account), I was told by phone customer service "it can't be done" (Call #1) and to create a new joint account online and transfer the balance from my individual account. It was not difficult creating the new joint account and transferring the funds. However, after the next billing cycle, Barclays automatically debited $98 of interest due in my individual account.

So, I call customer service to discuss this (Call #2) and was told that it was a "software issue since the individual account had a zero balance at month end, but a ticket will be created to reverse the debit and the $98 will show up in the account in 2-3 business days". I said this was satisfactory.

After 5 business days and no interest money appearing in either account, I call customer service (Call #3) and inquire about the status of the missing interest money. The agent seemed confused as to why it had not yet been processed, but assured me that he knew what the problem was, would get a supervisor to resolve it before the close of business that day, and he would personally call me before his shift was over to confirm that the interest was in my account - no one called back and no interest money appeared in my account.

I called after another 5 business days (Call #4), maintaining a calm tone but firmly informing the next agent about my history with this issue and that I was very frustrated at this point. Again, he reviewed the past ticket and could not understand why the interest had no been processed into my account. I told him I wanted the matter resolved during this phone call or Barclays would be at risk losing my business over my experience with their customer service. He did seem to work on getting a supervisor to handle my issue ASAP during the call, but after 40 minutes of being on this phone call with him, he finally said "Sir, my supervisor says that the issue is being held up with Barclays Banking (???), so we will have to call you back before close of business today at 8 pm." I asked him if he remembered and understood what I said before about wanting this issue resolved on this phone call - he replied that he appreciated my patience and definitely understood - no one called back and no interest money appeared in my account, so I wrote this review to inform others.

Barclays Appears To Be Immature For Internet Banking
- Anonymous - Tuesday, June 26, 2012 - 9:27 AM

The online application is a complete failure. First, it asks you for unreasonable personal information such as your mother's maiden name. Second, I started the process multiple times, but it never succeded. Besides, return to an existing application feature does not work either. I ended up with my very personal information blocked somewhere inside Barclays, and I am not sure it is secure enough. At least I did not initiate money transfer to the new account.

Error Trying To Open Account
- Anonymous - Tuesday, May 15, 2012 - 10:21 PM

I tried to open an account this evening. I went through the entire process, then at the end was informed that there was an error, and that I should call their toll-free number.

I have had no problem opening online accounts at other banks.

What's the point of an online bank that can't open accounts online?