BBVA Compass

THIS BANK SUCKS!!!
- disbanksuck - Friday, October 22, 2010 - 6:09 PM

The workers are either ignorant or their computers are lame or I dnt know what the hell is wrong with this lame company. When I had a problem they say they can't do anything about the issue and tell you to contact some other idiots who apparently don't know anything about the issue when they are supposed to know, so they tell you to contact the same idiots you contacted before. So this goes on and on cuz they dnt give an F about the customer. They just care about the freakin money and getting richer. I feel sorry for the creators and managers of the BBVA compass stupid lame bank. I will leave this bank soon, which they will surely make it hard to do by offering me discounts or some king of rewards. Tragic T_T

BBVA COMPASS IS DECADES BEHIND ON TECHNOLOGY
- gmfbear1 - Saturday, August 25, 2012 - 2:58 AM

As a former Bank Officer of this bank, I believe no person in the USA should have any dealings with this pathetic institution.  The internal and external technologies are gruesome!  20 years behind the times for customers and employees alike. They purchased thousands of Texas banks and them found out the reason they were for sale was because of BILLIONS of DOLLARS of failing loans.  The Mortgage Department is HORRIFIC. Employees won't even use the loan department because it is so ass-backwards and 90% of customers miss their closing dates. Since being purchased by BBVA in Spain, almost every American in a high level managerial position was "Early Retired" and a new manager from Spain was sent to the US.  If you do not have a Spanish/Mexican last name forget about getting a high level/high paying job.  When adding new management, they actually pass over candidates with higher education and experience for a bilingual candidate with a Spanish surname. They have a corporate matrix that shows the average hourly cost of each employee in each country they operate.  They compare the cost of US workers to those employees in India and Latin America and say the US workers are "Too Expensive" and have been cutting pay scales and benefits for years in the US. STAY AWAY FROM THIS RINKY DINK BANK!

Compass Bank Supports Cyber Thieves
- slob259 - Tuesday, December 27, 2011 - 6:05 PM

My plumbing business account was hijacked through Compass Banks data bases, drained down to zero, and the so called investigation determined that the charges were authorized... ARE YOU KIDDING ME?

This account was only used for very specific purchases, fuel & plumbing supplies only, and then all of the sudden charges from all over the country start popping up, movies, makeup, clothes, dating services, acne medications, Facebook, etc etc. I own a PLUMBING COMPANY IN COLORADO, somebody went on a wild shopping spree at my expense and Compass Bank says there is nothing they will do about it because the investigation has determined that the charges were authorized. Authorized by who? A 15 year old girl in Los Angeles?.

On top of that, they have the nerve to charge my account into the negative with there never ending fees, which they now expect me to pay, even after all the money was stolen & my account is zero. Save yourself alot of grief by closing your Compass Bank accounts ASAP, before they let cyber criminals steal it all.

Do NOT Use This Bank! Put Your Commercial Accounts Someplace Else.
- lyriae - Thursday, May 12, 2011 - 8:46 AM

This is the worst bank (if possible) for your company to use. If you like to pay 100's of dollars every month in bank fees for no reason, have your company's credit wrecked, deal with ever-changing policies that are made up on the spur of the moment and a credit card company that is apparently not part of the same company, this bank is for you. This bank and cc company, whatever it is, do not follow the US laws or regulations. You can't log in to the cc company account, you can't even get them to change your address without a huge deal that takes months to accomplish and requires a formal complaint. If you've already opened your commercial accounts here - RUN while you still can! This is the Hotel California of banks - it is in business only to steal your money and ruin your company. This site won't let me do less than a 1-star rating. Note there are no personal attacks in this posting - I am sure the employees are as unhappy as the customers.

I Still Bank Here. I'm Not Rich, And I Really Enjoy It-Even When There Have Been Growing Pains
- 1xlogin - Saturday, June 23, 2012 - 12:05 AM

I felt compelled to stand up for my bank after stumbling across such negative people on here...So I asked my FRIENDLY local branch to educate me as if I were a new client-they know me there by first name and humored me for the request. (I was actually deciding where to consolidate all of my bank accounts). He did so and here's the answers & fliers I left with:

*65+ y/o Senior Checking reintroduced due to client's voicing their concerns. Free checks and paper statement with your social security direct deposit.

*Everyday Hero-FREE checking for active & retired military, doctors, nurses, EMT, medical professionals/techs, all lines of sworn police & firefighters, teachers.

Qualifiers to get a FREE CHECKING ACCOUNT:

*Direct deposit 1x a month that is $300+ and e-statements from my online banking. This is much nicer than my Chase account I closed out that wanted $500+ 1x a month. My weekly part time checks aren't that much.

*Student accounts for those under 25 are free--pretty cool but doesn't apply to me.

*1500 average daily balance in the checking.-someday I won't laught at that idea :)

 

Their savings rates were really good as well. Not much now-a-days but every little bit helps. They honestly paid more than my savings credit union and local major and minor banks. We pulled up 6-8 bank rates at his computer and none we found were better. That fits my needs just fine so I decided I'd stay there.

 

 

I pride myself on keeping current and here's my response to all the Debby Downers:

1. Free checking accounts didn't really make it mainstream until the 1990's when major players like Wachovia introduced and forced others to offer this as well and interest rates on a CDs were high enough to live off of. Times change, move on.

2. A bank's policies change with tighter Gov't regulation (ex. Durbin Amendment). Everyone wants their cake and eat it too. Regulate to prevent another economic decline yet many individual people are not ready to deal with personal ramifications of this. People get regulation and low yields. They want their 401k/retirement plans to grow magically but don't realise where the money comes from. If you want explosive growth & returns use the stock market-or Vegas :)

3. With BBVA Compass, previously Guaranty, I find it hard to imagine that the customer service in all the branches has changed that drastically. Perhaps the employees ARE doing as much for you as they can or know how. The bank name changed, not the people. Don't shoot the messengers if you have to dial a toll-free 1-800 number...They could easily make YOU pay for the phone call instead. lol!

4. Don't get me started on people who B. about overdraft fees. Don't spend money you don't have, idiots. Take any fee with humility and learn to manage your finances better. Yes, YOU violated the terms of the account, so you pay a fee. It's disclosed when you open an account ANYWHERE! Overdraft fees weren't invented last night nor headline news on CNN in the morning when you woke up. I find that the couple instances in my life I have overdrafted, I politely asked if someone was able to fix it and ya know what? They did. I doubt they would be so nice if I had come in yelling and screaming-I certainly wouldn't have.

5. Most banks and credit unions now have qualifiers for their accounts it seems. My friend banks at a credit union that charges $1 a month for a debit card.

6. Former Guaranty Bank failed. They didn't receive a bailout. I feel happy that someone took them over and they didn't go running to the gov't for TARP bailouts. A poorly run business suffered the just consequences. Ex. You won't learn why you shouldn't touch the hot stove until you feel it's burn.

 

This is turning into a rant. I hope it helps at least 1 person out there. Give BBVA a try, I think you'll like them. I certainly still do.

Not For The 99%
- 99percent - Friday, February 17, 2012 - 8:19 PM

I had my checking account with Guareentee bank since I was old enough to have one. They got bought out by this bank the same year I joined peace corps. I made the mistake of not paying attention to the increasing account fees partly out of ignorance, yes, but I had only monthly access to internet, and since I wasn't using it for 2 years it didn't cross my mind to check up on it. Needless to say I closed it angerly. $20 a month unless you are eligible for their waiver program, while I've been making $200 abroad, volunteering, a chunk of that has been taken from these thieves.

Please avoid this bank unless you have so much money, you qualify for get their waivers.

If I had a BBVA in the town I live in, I'd be handing out pamphlets to people, educating them on the reasons not to bank there.

This bank is NOT for the 99%.

BBVA Unethical Practices!!!!
- BBVA_Steals - Saturday, August 20, 2011 - 12:41 PM

BBVA will steal your money with FEES.

Not Reliable For Business Accounts
- larsenk - Friday, November 23, 2012 - 6:03 PM

BVAA Compass decided to cull company accounts not deemed profitable enough.  Mine was one of the ones they decided to close.  By the time I got back from a business trip to Europe and wanted to deposit some checks, the account was closed and they claimed to have sent the money in the account to the State of Colorado. The local bank claims this was initiated by the national office and when I called the national office "customer service" they claimed it was initiated by the local office. State website claims there is no money under my company name.

Run, run for your life. Your company success could actually be on the line if you select BVAA Compass.

Former Employee
- angry888 - Wednesday, September 26, 2012 - 3:19 PM

BBVA Compass prides itself on being the best bank to work for, and frankly it is bull crap. I worked at this bank for almost 5 years, had to fight for a promotion and threaten to quit. I even worked out a notice to be offered a promotion over an hour from my house. I have a small child, so I took this, but was unable to make the drive. I quit, and now they have me as no rehire. Which I believe is crap. They are one of the lowest paying banks. No one knows what they are doing there. The right hand doesn't know what the left hand is doing. They charge customers tons of fees, and offer no help when an accidental overdraft occurs. I know this because I was a Financial Sales Advisor and was told not to give any fees back under any circumstances. I would not recommend this bank for employment or for customers.

 

Worst Bank EVER!!!!
- kmaples - Monday, January 23, 2012 - 3:04 PM

I have never been so disapponited in the ethics of a company.  Their fees are outragious.  They do not care about their customers at all.  They will not have my business any longer.  Be very aware that this bank will robb you in fees and they have no answers for why this is happening.

The Worst Ever! PERIOD!!! If I Could Do Less Than 1 Star... I WOULD!
- kristin - Wednesday, September 21, 2011 - 2:02 PM

Terrible customer service. Horrid! I could go on and on and on! The will charge you NSF fees, without cause once your balance falls below a certain amount, then treat you as if you were a child. The will give you a reason for their charges, like pending VS posted... time transactions post... all of it is BS! I live and breathe by online banking. I am not a reckless spender. If something may, MAY make me go under a certain balance, I transfer money! Not rocket science! Oh, by the way... my own personal banker has told me on more than 1 occasion that She "does not agree with their banking practices" her words, not mine! I have direct deposit along with 2 savings acct. I LIVE by the available balance. I have been given the run around and cornered them in so many excuses, it is pathetic. If someone steals money from you, you would fight to get it back, right? This is very bad business! They are con artists to say the least.  I am disgusted! Oh, 1 more thing. If you do encounter 1 NSF fee, be assured you will have at least 4 or 5 more... why? Not 1 single person can tell me. NOT ONE! For EVERY excuse they offer, if you counter it... you will just be given some other half assed excuse. UNBELIEVABLE! I wouldn't recommend this institution to anyone... anytime! PERIOD!

DO NOT BANK AT BBVA COPASS!!!!!! HORIBLE CUST SERVICE !!!!!
- badam - Thursday, February 24, 2011 - 7:27 PM

DO NOT BANK HERE THIS BANK IS NO LONGER AN AMERICAN BANK !!!! SUPPORT AMERICA NOT SPAIN !!!! BAD CUST. SERVICE !!!!!HIGH BANK FEES ....IGNORANT PEOPLE WORKING FOR THIS BANK ...BAD BAD BAD BAD ...MY FIVE YEAR OLD COULD BANK BETTER THAN THESE PEOPLE!!!!!!!!!!!!!

Excellent Experience
- CHersh - Wednesday, November 24, 2010 - 9:54 AM

I have been banking with Compass for over 4 years now and have had nothing but positive experiences with them.  They have graciously removed an overdraft fee in the past when my account accidentally went in the red and all around have been very helpful when working with me.  I feel that my money is safe at Compass.

Compass Bank
- philstacy - Wednesday, June 16, 2010 - 8:05 AM

I called the credit card customer service to inquire how a large transaction would be classified on a rewards card. I asked to talk to a manager and still got the wrong information. This cost me a significant amount of money but they would never do anything about it. The rewards program is handled by another company who never seem to know anything so it is impossible to keep track of rewards or which transactions are classified as getting a higher reward. I do not trust this company and have ceased doing business with it forever.

The Following Are Pretty Compelling Reasons That I Am In The Market For A New Bank For My Business.
- ChazU4ea - Monday, July 16, 2012 - 12:06 PM

The following are pretty compelling reasons that I am in the market for a new bank for my business.

1. Compass Points program changes and problems. The program is essentially worthless based on changes in the fall of 2011. The program is now limited to a glorified advertising/referral program for vendors I don't use. Also, I’ve never received notice of expiring points from when the program was worth something.  They might check with United Airlines, but I don't think systematically diluting value from a customer loyalty program is advisable especially when it is this blatant.

2. Charges for phone transfers despite the fact they are never done correctly. I have watched this service decline over the last 24 months to the point that it is almost laughable. I could get in my car and drive the funds to the counterparty and avoid delays and follow up calls necessary to make certain the transfer was completed correctly. I also enjoy being chastised by a Compass phone representative for using phone transfers as opposed to options I have already evaluated and found were not a good fit. Did I mention I pay for each transaction?  That’s what I look for in a bank, condescending customer service. Compass might remind their customer service reps that I am revenue and they are expense.

3. Deactivation of business check card accounts for possible fraud and no attempt to contact the customer to let them know. It was nice of Compass to shut down my business without notifying me. To add insult to injury, the security representative explains that I was not notified because they are shorthanded. She then tells me about the $50 fee to expedite my card replacement. I guess as long as they can shut down my business, they might as well gouge me with an outrageous replacement card fee since they know I have no other option. I guess I could let the fee slide if it supports the cost structure for their 24 hour check card support line, but they no longer have one. 

I think Compass can do better, especially since they’ve proven so in the past. It’s amazing what adding four letters to the Compass brand has done to their perceived value of customers. Rest assured that if the Compass culture is one where the customer is a problem, it will be a temporary issue.

 

Fees Go Up
- exelant - Friday, February 17, 2012 - 2:43 PM

I was hit with a $2.00 fee to check my account balance - I wasn't aware BBVA Compass had added a fee for non network ATMs - but I wouldn't have expected a fee to simply check a balance. Anyone in IT knows there is almost no cost associated with something like this once the software parameters have been set. Apparently word went out in the paper statements. I generally don't open them because I manage my account on-line. Anyway, when checking the balance, I had enough to cover the purchase. The $2.00 wasn't deducted until after I checked the balance. I ended up being .50 short in my account and was charged a $38.00 overdraft fee. My fault? Yes. Fair? I don't think it was, but it was a charge I earned by not paying close enough attention. I rarely use ATMs so didn't see the new fees being added.

I complained to my branch and they refunded the fee, but left the big red OD line on my statement and heaped a bit of shame on me for my mistake. I then looked around and found their fees for an overdraft are quite high, even for the Denver area. I also learned $2.00 is a high charge to check one's balance. So, I consider myself chastized and am ashamed of myself for my mistake. So ashamed in fact I am moving my account to another bank next week.

Run. Find A Different Bank.
- stephaniann6 - Monday, December 19, 2011 - 9:21 AM

Worst bank ever. I wish I had read the reviews before I signed on. They will take your money by any means necessary. I don't understand how their business practices aren't considered criminal and fraudulent. Awful customer service to boot. Everyone that works for this company has been drinking the same KoolAid. I don't know how any of them sleep at night.

$50 To ACH - Yes Really
- sjh13 - Thursday, May 5, 2011 - 9:55 PM

Compass is instituting a $50 "set up: fee to ACH out of any account (not just "commercial" according to a CSR I spoke with). Really......you've got to be kidding....is anyone really going to pay that!  Then, after the inital $50, they will charge $1/ACH....

Compass Bought Guaranty Bank And Trashed A Great Bank!
- aka101 - Thursday, May 5, 2011 - 5:45 PM

I bank with numerous banks.  I have NEVER had the consistent problems with any company that I have ever dealt with before in my life.  Numerous charges for their mistakes that would take me WEEKS to fix.  (Including trying keep my excellent reputation in tact.) 

Totally deleting my statements and then CHARGING me to have paper ones sent to me.

Losing deposits and then not posting them to the correct accounts.

Customer service reps that say they will call back with information and NEVER call after repeat requests for follow up.

They are an absolute disaster!  We switched almost every account over to Wachovia (which has now been bought by Wells Fargo) and they have reminded me how incredibly easy it is to have professional people do their job with multiple accounts.

It's a shame Compass had to ruin Guaranty and force us to other banks.

 

DO NOT BANK WITH THIS COMPANY!!! KILLEEN, TX
- Sherlynn01 - Saturday, July 14, 2012 - 12:23 PM

I opened an account with this bank when they were Guaranty Bank.  I loved that bank and didn't have any issues with the direct deposits, transfers or bill pay.  I used to get nickle rewards whenever I used my debit card, and if I ever had to use my card out of network, they would reimburse the ATM fee.  

Then along came the buyout.  BBVA Compass buys out Guaranty and it has become one nightmare after another.  

I make less than $1000.00 a month and have a very strict budget I live on.  I was told my direct deposits are considered a pending transaction on the day my employers "electronically" deposit my paycheck, and are available for use immediatly.  I have bills to pay as soon as I get my monthly paycheck.  I receive word our paychecks have been deposited (on a Tuesday), and I go online to pay my bills.  3 days later I get 3 postcards from BBVA stating my account had been overdrawn, bilsl paid,  but I was charged $38.00 NSF fees.  OMG I am furious.  I recheck the balance on my account online and it shows my deposit never went in till Thursday.  WTF.  I had left just enough money in my account to eat on for the month, and now I was completely broke and in the hole by all the overdraft and NSF fees BBVA deemed to be appropriate.  

I went to the bank to speak to someone about these charges and printouts from their website showing when my paycheck first was on the pending transactions with the Tuesday date listed and the printout from Friday morning when I found out I was completely in the hole.  I spoke to someone who could not and would not give me a straight answer.   She made one excuse after another as to how a electronic deposit takes up to two days to actually be deposited into the bank and be available for use by the customer.  BULL***T!!!!  I had proof the deposit was there on the tuesday, and proof it was not credited till thursday.  I explained to her that any idiot can tell the difference between an electronic deposit and one made in person.  I showed her the contract I first signed with Guaranty, and she told me that contract became voided once they were bought out by BBVA, and I had been sent and signed a new contract when the buyout had been completed.  Again BULL***T!!  I asked her to prove to me I signed a new contract for my checking account when BBVA took over.  She couldn't.  

To make a long story even longer (lol) since she couldn't prove to me I signed a new contract (which I did not do), I told her I wanted my money put back they had taken from me in OD charges and NSF fees, or I was going to take my printed statements, and printed online copies of my account to a lawyer and sue them for stealing, then file claims with the FDIC and BBB.  She had to speak to a supervisor (which she told me she was when I first got there), got the authority to put back all my money, but it would take up to 36 hours for it to be there. Funny, it didn't take them that long to take it out of my account.   I told her if they ever did this again, then I will file suits against them.  

What they are doing is ILLEGAL and UNETHICAL.  Needless to say I did not learn my lesson with them, and just recently I am having the same issues with them, but this time they are not messing with my paycheck (moved that to a different bank) but they are messing with my fiance's weekly deposits made by his trucking company.  His company "electronically" deposited a $1800.00 paycheck before noon on Friday.   Electronically is Immediately, and any deposits made before 3pm Monday - Friday are available for use by 9am the following morning.  Electronic deposits are available for use immediately, based on their (BBVA's) policy.  That paycheck showed up on Friday under pending, and once again it was NEVER made available to us until Monday, which once again, I paid bills and had to withdraw money for travel, and we got 6 $38.00 NSF fee's and overdraft fees because of their irreputable standards.  

NEEDLESS TO SAY IF THIS DOESN'T SAY SOMETHING TO YOU ABOUT THEIR SERVICE, THEN NOTHING WILL.  BANK WITH THIS COMPANY, AND I WISH YOU THE BEST OF LUCK.  IF YOU HAVE MONEY TO GIVE AWAY, THEN YOU WILL REALLY LOVE THIS BANK.  BUT FOR MY FIANCE' AND I, OUR MONEY WILL BE WITH A BANK THAT HAS SOMETHING BBVA COMPASS DOESN'T......  CUSTOMER SERVICE & CUSTOMER SATISFACTION = HEART!!

Horrible Bank
- stratus021 - Saturday, March 10, 2012 - 11:44 AM

I would close out everything they charge for everything and all about making money and dont care about their customers. The are so money driven its sad. I feel bad for anyone that banks with such a bad bank.

BBVA Compass Can Ruin Your Credit Years After Doing Business With Them.
- AlanZ - Friday, March 29, 2013 - 1:29 PM

BBVA Compass is a collection of smaller banks merging policies and practices equal to extortion.  They will ruin your credit years after you cease doing business with them.  Move all your money today, open no new businesses and stay away.  If you work there, start interviewing. This is the worst banking service ever.