BBVA Compass

THIS BANK SUCKS!!!
- disbanksuck - Friday, October 22, 2010 - 6:09 PM

The workers are either ignorant or their computers are lame or I dnt know what the hell is wrong with this lame company. When I had a problem they say they can't do anything about the issue and tell you to contact some other idiots who apparently don't know anything about the issue when they are supposed to know, so they tell you to contact the same idiots you contacted before. So this goes on and on cuz they dnt give an F about the customer. They just care about the freakin money and getting richer. I feel sorry for the creators and managers of the BBVA compass stupid lame bank. I will leave this bank soon, which they will surely make it hard to do by offering me discounts or some king of rewards. Tragic T_T

Not For The 99%
- 99percent - Friday, February 17, 2012 - 8:19 PM

I had my checking account with Guareentee bank since I was old enough to have one. They got bought out by this bank the same year I joined peace corps. I made the mistake of not paying attention to the increasing account fees partly out of ignorance, yes, but I had only monthly access to internet, and since I wasn't using it for 2 years it didn't cross my mind to check up on it. Needless to say I closed it angerly. $20 a month unless you are eligible for their waiver program, while I've been making $200 abroad, volunteering, a chunk of that has been taken from these thieves.

Please avoid this bank unless you have so much money, you qualify for get their waivers.

If I had a BBVA in the town I live in, I'd be handing out pamphlets to people, educating them on the reasons not to bank there.

This bank is NOT for the 99%.

Compass Bank Supports Cyber Thieves
- slob259 - Tuesday, December 27, 2011 - 6:05 PM

My plumbing business account was hijacked through Compass Banks data bases, drained down to zero, and the so called investigation determined that the charges were authorized... ARE YOU KIDDING ME?

This account was only used for very specific purchases, fuel & plumbing supplies only, and then all of the sudden charges from all over the country start popping up, movies, makeup, clothes, dating services, acne medications, Facebook, etc etc. I own a PLUMBING COMPANY IN COLORADO, somebody went on a wild shopping spree at my expense and Compass Bank says there is nothing they will do about it because the investigation has determined that the charges were authorized. Authorized by who? A 15 year old girl in Los Angeles?.

On top of that, they have the nerve to charge my account into the negative with there never ending fees, which they now expect me to pay, even after all the money was stolen & my account is zero. Save yourself alot of grief by closing your Compass Bank accounts ASAP, before they let cyber criminals steal it all.

BBVA Unethical Practices!!!!
- BBVA_Steals - Saturday, August 20, 2011 - 12:41 PM

BBVA will steal your money with FEES.

Do NOT Use This Bank! Put Your Commercial Accounts Someplace Else.
- lyriae - Thursday, May 12, 2011 - 8:46 AM

This is the worst bank (if possible) for your company to use. If you like to pay 100's of dollars every month in bank fees for no reason, have your company's credit wrecked, deal with ever-changing policies that are made up on the spur of the moment and a credit card company that is apparently not part of the same company, this bank is for you. This bank and cc company, whatever it is, do not follow the US laws or regulations. You can't log in to the cc company account, you can't even get them to change your address without a huge deal that takes months to accomplish and requires a formal complaint. If you've already opened your commercial accounts here - RUN while you still can! This is the Hotel California of banks - it is in business only to steal your money and ruin your company. This site won't let me do less than a 1-star rating. Note there are no personal attacks in this posting - I am sure the employees are as unhappy as the customers.

Compass Bank
- philstacy - Wednesday, June 16, 2010 - 8:05 AM

I called the credit card customer service to inquire how a large transaction would be classified on a rewards card. I asked to talk to a manager and still got the wrong information. This cost me a significant amount of money but they would never do anything about it. The rewards program is handled by another company who never seem to know anything so it is impossible to keep track of rewards or which transactions are classified as getting a higher reward. I do not trust this company and have ceased doing business with it forever.

Fees Go Up
- exelant - Friday, February 17, 2012 - 2:43 PM

I was hit with a $2.00 fee to check my account balance - I wasn't aware BBVA Compass had added a fee for non network ATMs - but I wouldn't have expected a fee to simply check a balance. Anyone in IT knows there is almost no cost associated with something like this once the software parameters have been set. Apparently word went out in the paper statements. I generally don't open them because I manage my account on-line. Anyway, when checking the balance, I had enough to cover the purchase. The $2.00 wasn't deducted until after I checked the balance. I ended up being .50 short in my account and was charged a $38.00 overdraft fee. My fault? Yes. Fair? I don't think it was, but it was a charge I earned by not paying close enough attention. I rarely use ATMs so didn't see the new fees being added.

I complained to my branch and they refunded the fee, but left the big red OD line on my statement and heaped a bit of shame on me for my mistake. I then looked around and found their fees for an overdraft are quite high, even for the Denver area. I also learned $2.00 is a high charge to check one's balance. So, I consider myself chastized and am ashamed of myself for my mistake. So ashamed in fact I am moving my account to another bank next week.

Worst Bank EVER!!!!
- kmaples - Monday, January 23, 2012 - 3:04 PM

I have never been so disapponited in the ethics of a company.  Their fees are outragious.  They do not care about their customers at all.  They will not have my business any longer.  Be very aware that this bank will robb you in fees and they have no answers for why this is happening.

The Worst Ever! PERIOD!!! If I Could Do Less Than 1 Star... I WOULD!
- kristin - Wednesday, September 21, 2011 - 2:02 PM

Terrible customer service. Horrid! I could go on and on and on! The will charge you NSF fees, without cause once your balance falls below a certain amount, then treat you as if you were a child. The will give you a reason for their charges, like pending VS posted... time transactions post... all of it is BS! I live and breathe by online banking. I am not a reckless spender. If something may, MAY make me go under a certain balance, I transfer money! Not rocket science! Oh, by the way... my own personal banker has told me on more than 1 occasion that She "does not agree with their banking practices" her words, not mine! I have direct deposit along with 2 savings acct. I LIVE by the available balance. I have been given the run around and cornered them in so many excuses, it is pathetic. If someone steals money from you, you would fight to get it back, right? This is very bad business! They are con artists to say the least.  I am disgusted! Oh, 1 more thing. If you do encounter 1 NSF fee, be assured you will have at least 4 or 5 more... why? Not 1 single person can tell me. NOT ONE! For EVERY excuse they offer, if you counter it... you will just be given some other half assed excuse. UNBELIEVABLE! I wouldn't recommend this institution to anyone... anytime! PERIOD!

$50 To ACH - Yes Really
- sjh13 - Thursday, May 5, 2011 - 9:55 PM

Compass is instituting a $50 "set up: fee to ACH out of any account (not just "commercial" according to a CSR I spoke with). Really......you've got to be kidding....is anyone really going to pay that!  Then, after the inital $50, they will charge $1/ACH....

DO NOT BANK AT BBVA COPASS!!!!!! HORIBLE CUST SERVICE !!!!!
- badam - Thursday, February 24, 2011 - 7:27 PM

DO NOT BANK HERE THIS BANK IS NO LONGER AN AMERICAN BANK !!!! SUPPORT AMERICA NOT SPAIN !!!! BAD CUST. SERVICE !!!!!HIGH BANK FEES ....IGNORANT PEOPLE WORKING FOR THIS BANK ...BAD BAD BAD BAD ...MY FIVE YEAR OLD COULD BANK BETTER THAN THESE PEOPLE!!!!!!!!!!!!!

Run. Find A Different Bank.
- stephaniann6 - Monday, December 19, 2011 - 9:21 AM

Worst bank ever. I wish I had read the reviews before I signed on. They will take your money by any means necessary. I don't understand how their business practices aren't considered criminal and fraudulent. Awful customer service to boot. Everyone that works for this company has been drinking the same KoolAid. I don't know how any of them sleep at night.

Excellent Experience
- CHersh - Wednesday, November 24, 2010 - 9:54 AM

I have been banking with Compass for over 4 years now and have had nothing but positive experiences with them.  They have graciously removed an overdraft fee in the past when my account accidentally went in the red and all around have been very helpful when working with me.  I feel that my money is safe at Compass.

Compass Bought Guaranty Bank And Trashed A Great Bank!
- aka101 - Thursday, May 5, 2011 - 5:45 PM

I bank with numerous banks.  I have NEVER had the consistent problems with any company that I have ever dealt with before in my life.  Numerous charges for their mistakes that would take me WEEKS to fix.  (Including trying keep my excellent reputation in tact.) 

Totally deleting my statements and then CHARGING me to have paper ones sent to me.

Losing deposits and then not posting them to the correct accounts.

Customer service reps that say they will call back with information and NEVER call after repeat requests for follow up.

They are an absolute disaster!  We switched almost every account over to Wachovia (which has now been bought by Wells Fargo) and they have reminded me how incredibly easy it is to have professional people do their job with multiple accounts.

It's a shame Compass had to ruin Guaranty and force us to other banks.

 

Horrible Bank
- stratus021 - Saturday, March 10, 2012 - 11:44 AM

I would close out everything they charge for everything and all about making money and dont care about their customers. The are so money driven its sad. I feel bad for anyone that banks with such a bad bank.