Average User Rating:| 1111 Polaris Parkway Columbus, OH 43240 1-877-68CHASE (1-877-682-4273) www.chase.com  |
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Chase Manhattan Bank is headquartered in Columbus and is the largest bank in the state of Ohio. It is also the largest bank in the nation. It was established in 1824 and as of September of 2011, it had grown to 197,185 employees at 5,487 locations. Chase Manhattan Bank has a 4-star health rating.
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JPMorgan Chase Q4 2011 Earnings Report & My Review (Forum) - 1/13/2012
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$150 & $200 Chase Checking Account Bonuses (Forum) - 12/21/2011
Chase Bank has another $150 bonus for opening a Chase Checking account. As usual, it requires direct deposit. It's scheduled to expire on 1/15/2012. The Chase promo page link Below is the relevant portion of the fine print: To receive the bonus: 1) open
2011
- 12/16 - New Simple Checking Account Disclosure Form - How About CDs?
- 12/2 - Top CD Rates at Bank of America & Chase Bank But With Major Downsides
- 12/2 - Special 10-Year CD Rate At Chase Bank In Some States (Forum)
- 11/24 - Ebay Seller Selling $200 Chase Checking Coupons For $11!!! (Forum)
- 11/16 - Chase To End Trials Of 3 New Bank Fees (Forum)
- 11/16 - Chase Bank's New Online Banking View (Forum)
- 11/9 - Anyone Receiving These Chase Letters? (Forum)
- 11/9 - $200 Bonus For Chase Business Checking Account (Forum)
- 11/2 - Some Chase Accounts See Delay In Credit For Deposits (Forum)
- 10/28 - Chase Bank Decides Against New Debit Card Fees (Forum)
- 9/22 - Chase Freezes Couple's Account, Screws Up Their Life, With No Explanation (Forum)
- 8/24 - Chase To Ease Up On Withdrawal Fees On Savings Accounts (Forum)
- 8/17 - Larger Bonuses On Chase Checking Accounts (Forum)
- 8/1 - 2.5% For 7-Year Term--BUT Beware The Super-High Early Termination Penalty (Forum)
- 7/28 - Get $15, $30, Or $60 In Chase Credit Card "Payment Protection" Class Action (Forum)
- 7/16 - Southwest Airlines Rapid Rewards Premier Credit Card Bonus Review
- 7/13 - Florida Woman To Her Bank: I'm Not Dead (Forum)
- 7/9 - Chase Debit Card Rewards Program Will End As Scheduled (Forum)
- 7/7 - Jailed For Cashing Chase Check At Chase Bank (Forum)
- 7/7 - Chase Sapphire Preferred Credit Card Bonus and Review
- 6/30 - New Promotion Pages For Chase $125 & $150 Checking Account Bonus (Forum)
- 6/22 - Chase Freedom Credit Card $200 Bonus (Forum)
- 5/26 - New Person-to-Person Payment Venture Launched by Chase, Bank of America and Wells Fargo
- 5/16 - Avoiding Chase Bank Checking Account Monthly Fees
- 5/3 - JPMorgan Chase Ends Experiment With $5 ATM Fees (Forum)
- 4/26 - $150 Checking Account Bonus At Chase Bank (Forum)
- 4/21 - More Checking Account Fees at Chase, But Bonuses Are Larger
- 3/22 - Chase To End Debit Card Rewards (Forum)
- 3/17 - New ATM Fees at Chase and PNC - How It May Affect Your Interest Rates
- 3/14 - Chase May Cap Debit Purchases Below $100 (Forum)
- 3/4 - $125 Chase Bonus & Chase Total Checking Account Review
- 1/14 - New Promotion Page For Chase $125 Checking Account Bonus (Forum)
- 1/6 - Chase Misses Checks' Red Ink, Closes Bank Account (Forum)
2010
- 12/13 - Chase Customers Can Now Deposit Checks Using Android Phone (Forum)
- 12/4 - February Changes In Chase Checking Accounts (Forum)
- 12/2 - Old WaMu Free Checking Being Converted Into Chase Total Checking With Monthly Fees (Forum)
- 11/24 - Free Checking Accounts Requiring More Work at the Mega Banks
- 10/14 - Chase $100 Printable Coupon Expires 10/30/2010 (Forum)
- 10/11 - Chase Bank Checking Account $125 Bonus Coupon (Forum)
- 9/25 - Two-Year Anniversary of WaMu's Closure - A Look Back from a Depositor's Point of View
- 9/24 - Chase Bank Counterfeit Bill Incident (Forum)
- 9/14 - Chase.Com Down In Lengthy Crash (Forum)
- 8/29 - Evaluation Of Chase Bank's Mortgage Refinancing Offer (Forum)
- 8/26 - $125 Chase Checking Account Bonus Update (Forum)
- 8/12 - Chase $20 Bonus For Paying 3 Bills With Your Debit Card - YMMV (Forum)
- 8/8 - Chase Realcash Debit Card Reward Program (Forum)
See Rates for: Checking | Savings | Money Market | CD | IRA
Chase Manhattan Bank Checking Account Rates
Chase Manhattan Bank Savings Account Rates
Chase Manhattan Bank Money Market Rates
Chase Manhattan Bank CD Rates
| Apy | Min | Max | Product | |
| 1.65% | $10k | - | 84 Month CD Special | |
| 1.55%† | $100k | - | 84-120 Month CD - Relationship | |
| 1.25%† | $10k | - | 60 Month CD Special | |
| 1.25%† | $1k | - | 84-120 Month CD - Standard | |
| 1.06%† | $100k | - | 60-83 Month CD - Relationship | |
| 0.75%† | $1k | - | 60-83 Month CD - Standard | |
| 0.75% | $10k | - | 36 Month CD Special | |
| 0.55%† | $100k | - | 36-47 Month CD - Relationship | |
| 0.55%† | $100k | - | 48-59 Month CD - Relationship | |
| 0.45%† | $10k | - | 13 Month CD Special | |
| 0.45%† | $100k | - | 24-29 Month CD - Relationship | |
| 0.45%† | $100k | - | 30-35 Month CD - Relationship | |
| 0.40%† | $100k | - | 18-23 Month CD - Relationship | |
| 0.35%† | $1k | - | 36-47 Month CD - Standard | |
| 0.35%† | $1k | - | 48-59 Month CD - Standard | |
| 0.35%† | $1k | - | Business 36 Month CD | |
| 0.30%† | $10k | - | 9 Month CD Special | |
| 0.30%† | $100k | - | 12-17 Month CD - Relationship | |
| 0.30%† | $1k | - | 24-29 Month CD - Standard | |
| 0.30%† | $1k | - | 30-35 Month CD - Standard | |
| 0.30%† | $1k | - | Business 24 Month CD | |
| 0.25%† | $100k | - | 6-8 Month CD - Relationship | |
| 0.25%† | $100k | - | 9-11 Month CD - Relationship | |
| 0.25%† | $1k | - | 18-23 Month CD - Standard | |
| 0.25% | $1k | - | Business 18 Month CD | |
| 0.20%† | $1k | - | 12-17 Month CD - Standard | |
| 0.20%† | $1k | - | Business 12 Month CD | |
| 0.15%† | $100k | - | 1 Month CD - Relationship | |
| 0.15%† | $100k | - | 2 Month CD - Relationship | |
| 0.15%† | $100k | - | 3-5 Month CD - Relationship | |
| 0.15%† | $1k | - | 6-8 Month CD - Standard | |
| 0.15%† | $1k | - | 9-11 Month CD - Standard | |
| 0.15%† | $1k | - | Business 6 Month CD | |
| 0.05%† | $1k | - | 1 Month CD - Standard | |
| 0.05%† | $1k | - | 2 Month CD - Standard | |
| 0.05%† | $1k | - | 3-5 Month CD - Standard |
Chase Manhattan Bank IRA Rates
| Apy | Min | Max | Product | |
| 1.65% | $10k | - | 84 Month IRA Special | |
| 1.65% | $10k | - | 84 Month Roth IRA Special | |
| 1.65% | $10k | - | 84 Month SEP IRA Special | |
| 1.55%† | $100k | - | 84-120 Month IRA - Relationship | |
| 1.55%† | $100k | - | 84-120 Month Roth IRA - Relationship | |
| 1.55%† | $100k | - | 84-120 Month SEP IRA - Relationship | |
| 1.25%† | $10k | - | 60 Month IRA Special | |
| 1.25%† | $1k | - | 84-120 Month IRA - Standard | |
| 1.25%† | $10k | - | 60 Month Roth IRA Special | |
| 1.25%† | $1k | - | 84-120 Month Roth IRA - Standard | |
| 1.25%† | $10k | - | 60 Month SEP IRA Special | |
| 1.25%† | $1k | - | 84-120 Month SEP IRA - Standard | |
| 1.06%† | $100k | - | 60-83 Month IRA - Relationship | |
| 1.06%† | $100k | - | 60-83 Month Roth IRA - Relationship | |
| 1.06%† | $100k | - | 60-83 Month SEP IRA - Relationship | |
| 0.75%† | $1k | - | 60-83 Month IRA - Standard | |
| 0.75%† | $1k | - | 60-83 Month Roth IRA - Standard | |
| 0.75%† | $1k | - | 60-83 Month SEP IRA - Standard | |
| 0.75% | $10k | - | 36 Month IRA Special | |
| 0.75% | $10k | - | 36 Month Roth IRA Special | |
| 0.75% | $10k | - | 36 Month SEP IRA Special | |
| 0.55%† | $100k | - | 36-47 Month IRA - Relationship | |
| 0.55%† | $100k | - | 48-59 Month IRA - Relationship | |
| 0.55%† | $100k | - | 36-47 Month Roth IRA - Relationship | |
| 0.55%† | $100k | - | 48-59 Month Roth IRA - Relationship | |
| 0.55%† | $100k | - | 36-47 Month SEP IRA - Relationship | |
| 0.55%† | $100k | - | 48-59 Month SEP IRA - Relationship | |
| 0.45%† | $10k | - | 13 Month IRA Special | |
| 0.45%† | $100k | - | 24-29 Month IRA - Relationship | |
| 0.45%† | $100k | - | 30-35 Month IRA - Relationship | |
| 0.45%† | $10k | - | 13 Month Roth IRA Special | |
| 0.45%† | $100k | - | 24-29 Month Roth IRA - Relationship | |
| 0.45%† | $100k | - | 30-35 Month Roth IRA - Relationship | |
| 0.45%† | $10k | - | 13 Month SEP IRA Special | |
| 0.45%† | $100k | - | 24-29 Month SEP IRA - Relationship | |
| 0.45%† | $100k | - | 30-35 Month SEP IRA - Relationship | |
| 0.40%† | $100k | - | 18-23 Month IRA - Relationship | |
| 0.40%† | $100k | - | 18-23 Month Roth IRA - Relationship | |
| 0.40%† | $100k | - | 18-23 Month SEP IRA - Relationship | |
| 0.35%† | $1k | - | 36-47 Month IRA - Standard | |
| 0.35%† | $1k | - | 48-59 Month IRA - Standard | |
| 0.35%† | $1k | - | 36-47 Month Roth IRA - Standard | |
| 0.35%† | $1k | - | 48-59 Month Roth IRA - Standard | |
| 0.35%† | $1k | - | 36-47 Month SEP IRA - Standard | |
| 0.35%† | $1k | - | 48-59 Month SEP IRA - Standard | |
| 0.30%† | $10k | - | 9 Month IRA Special | |
| 0.30%† | $100k | - | 12-17 Month IRA - Relationship | |
| 0.30%† | $1k | - | 24-29 Month IRA - Standard | |
| 0.30%† | $1k | - | 30-35 Month IRA - Standard | |
| 0.30%† | $10k | - | 9 Month Roth IRA Special | |
| 0.30%† | $100k | - | 12-17 Month Roth IRA - Relationship | |
| 0.30%† | $1k | - | 24-29 Month Roth IRA - Standard | |
| 0.30%† | $1k | - | 30-35 Month Roth IRA - Standard | |
| 0.30%† | $10k | - | 9 Month SEP IRA Special | |
| 0.30%† | $100k | - | 12-17 Month SEP IRA - Relationship | |
| 0.30%† | $1k | - | 24-29 Month SEP IRA - Standard | |
| 0.30%† | $1k | - | 30-35 Month SEP IRA - Standard | |
| 0.25%† | $100k | - | 6-8 Month IRA - Relationship | |
| 0.25%† | $100k | - | 9-11 Month IRA - Relationship | |
| 0.25%† | $1k | - | 18-23 Month IRA - Standard | |
| 0.25%† | $100k | - | 6-8 Month Roth IRA - Relationship | |
| 0.25%† | $100k | - | 9-11 Month Roth IRA - Relationship | |
| 0.25%† | $1k | - | 18-23 Month Roth IRA - Standard | |
| 0.25%† | $100k | - | 6-8 Month SEP IRA - Relationship | |
| 0.25%† | $100k | - | 9-11 Month SEP IRA - Relationship | |
| 0.25%† | $1k | - | 18-23 Month SEP IRA - Standard | |
| 0.20%† | $1k | - | 12-17 Month IRA - Standard | |
| 0.20%† | $1k | - | 12-17 Month Roth IRA - Standard | |
| 0.20%† | $1k | - | 12-17 Month SEP IRA - Standard | |
| 0.15%† | $100k | - | 1 Month IRA - Relationship | |
| 0.15%† | $100k | - | 2 Month IRA - Relationship | |
| 0.15%† | $100k | - | 3-5 Month IRA - Relationship | |
| 0.15%† | $1k | - | 6-8 Month IRA - Standard | |
| 0.15%† | $1k | - | 9-11 Month IRA - Standard | |
| 0.15%† | $100k | - | 1 Month Roth IRA - Relationship | |
| 0.15%† | $100k | - | 2 Month Roth IRA - Relationship | |
| 0.15%† | $100k | - | 3-5 Month Roth IRA - Relationship | |
| 0.15%† | $1k | - | 6-8 Month Roth IRA - Standard | |
| 0.15%† | $1k | - | 9-11 Month Roth IRA - Standard | |
| 0.15%† | $100k | - | 1 Month SEP IRA - Relationship | |
| 0.15%† | $100k | - | 2 Month SEP IRA - Relationship | |
| 0.15%† | $100k | - | 3-5 Month SEP IRA - Relationship | |
| 0.15%† | $1k | - | 6-8 Month SEP IRA - Standard | |
| 0.15%† | $1k | - | 9-11 Month SEP IRA - Standard | |
| 0.05%† | $1k | - | 1 Month IRA - Standard | |
| 0.05%† | $1k | - | 2 Month IRA - Standard | |
| 0.05%† | $1k | - | 3-5 Month IRA - Standard | |
| 0.05%† | $1k | - | 1 Month Roth IRA - Standard | |
| 0.05%† | $1k | - | 2 Month Roth IRA - Standard | |
| 0.05%† | $1k | - | 3-5 Month Roth IRA - Standard | |
| 0.05%† | $1k | - | 1 Month SEP IRA - Standard | |
| 0.05%† | $1k | - | 2 Month SEP IRA - Standard | |
| 0.05%† | $1k | - | 3-5 Month SEP IRA - Standard |
Rates updated: 2/7/2012
Data for Q3 2011
Chase Manhattan Bank consists of multiple companies with separate FDIC numbers. Click on an FDIC number to view the health for that company:
628 - JPMorgan Chase Bank, National Association
23702 - Chase Bank USA, National Association
25809 - Custodial Trust Company
Institution Statistics
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Institution Health
Overall Score:
4 out of 5 
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Chase Bank Is Terrible, Getting Out Soon.
- MrMikeD - Tuesday, November 23, 2010 - 10:32 AMYou will not believe this but: Friday I went to a branch office to make my online car payment (Laptop locked at office) as I would normally do. The "banking professional" "accidently" drained my checking account by using all of my money to make a $200 payment. They Could Not reverse the transaction. I Spent 1 hour there and they told me they credited my account $500 until it was resolved. I purchased $17.00 worth of groceries, and had Chase charge me $34.00 for insufficient fee's. Unknowingly I went to dinner with my son and my Chase debit card was rejected due to insufficient funds - Humiliating!..Checked my account online Tuesday, not only did they LIE about the deposit, but $0.0 was deposited. I again spoke to the manager, then corporate, they told me they are "working on it". Get this, they explained they will remove the "insufficient fund fee" but will not compensate me for my troubles, public humiliation, or lack of funds. Rather than that I could open another Chase Checking account and get $100.00 of free money....YEAH MY MONEY THEY STOLE! This still has not been corrected, but they promised me they are working on it....Once I get my money back (who knows when?) GOODBYE Chase, you are an embarrassment to the banking institutions of America.
15
Tired Of Chasing Chase For Good Rates!
- BankAdvocate - Monday, January 17, 2011 - 4:36 PMAnyone ever notice Chase's strategy in getting new customers? By offering straight up cash! I lost track of all the offers saying they would pay me $125 if I got their checking or savings account. Doesn't that sound a little strange? Seriously, they have to PAY PEOPLE to USE their SERVICES!
Other banks advertise great rates that will keep working for you. Chase lures people in with one time cash and then makes money off that customer for the long term. Chase doesn't advertise rates because it's rates are 10 X below the national average. You can't compare Chase and Ally because their business model is quite different. I prefer banks with high interest rates. I have used Chase for other purposes other than banking and they have been decent. I have a mortgage with them and they did sufficient. I am just saying that for banking purposes, I would suggest someone else.
I really liked reading one of the most thorough articles on Chase,
check out the Chase Bank Review at BankTruth.org.
14
Inappropriate Behavior
- Shank - Friday, February 11, 2011 - 1:25 PMWe have a family owned company, that had accounts at Chase. When the family member that was running the company passed away, Chase refused to give the business, the surviving owners, access to our accounts. 18 Months later and after several discussions with lawyers and the Office of the Comptroller of the Currency, we were able to regain control of our assets. However, during the period of time when the accounts were locked down, Chase continued to service charge the account, essentially stealing money. Is this the kind of 'trusted' institution you want in control of your money?
13
Inept Online Service From Some Foreign Country & Out-Of-Control Automated Phone Calls.
- JohnHatesChase - Wednesday, March 16, 2011 - 12:15 PMI have been getting regular automated phone calls from Chase for the past few weeks. Last week, they stepped up their frequency. I am now getting TWO phone calls a couple of minutes apart every other day. They are identical. They say my account ending in 5511 has a balance of $-1.99, well below the minimum of $50. The problem is that I do NOT have a Chase account. Never have.
So I called their phone support. A person in a foreign country listened to me very politely explain to him the problem. Then he said he couldn't help me, except to put me on a do-not-call list, something that would take effect in about 30 days. When I persisted, he asked for MY social security number. I called again and talked to another person and they said I should try emailing Chase.
I emailed Chase, quite politely explained the problem, was emphatic in stating that I did not have a Chase account. The email said that he, Edward Silverio, could not do anything, that I should go online and log into my account.
Obviously intelligence is not a prerequisite for being hired at Chase for EITHER phone or email support.
As an aside, my girlfriend cancelled her Chase accounts a couple of days ago, citing "Three-Strikes" as the reason. I am not surprised their incompetence runs so pervasively through the company.
11
Totally Incompetent Organization - Run, Do Not Walk, From It!
- Jaunty01 - Saturday, April 30, 2011 - 9:50 PMI was very happy with WAMU, and when they were taken over by Chase Bank I hoped for the best. Haven't gotten it. Nothing but problems due to their incompetent computer systems, restrictive policies, and argumentative telephone Customer Support. Most recent event happened today, and I'm still steaming. While reconciling my savings account I found a $3.00 Extra Withdrawal Fee. I called Customer Support. They asked me to verify my address, and I gave it to them. They responded with "That is not correct". Long story short on THIS incompetence is I moved 9 months before and immediately changed my bank address online, and never had a problem with prior calls for support until now. It turned out the old address was still on file but had NO ACCOUNTS ASSIGNED TO IT, all 5 of my accounts were properly assigned to my current address BUT THE CUSTOMER SERVICE DATA WAS OUT OF DATE (even though there was no problem LAST MONTH when I called to have them correct yet another problem and the statement address was correct). Had to answer a bunch of security questions to verify my account. Forced them to DELETE the erroneous address. THEN we finally got to my problem. You're allowed 4 withdrawals before a fee is charged. I had one, but they pointed out 2 TRANSFERS TO CHECKING which are NOW considered to be "withdrawals" even though the money is still in the bank. I pointed out that was only 3 withdrawals. The rep said "but there's a more recent withdrawal". I pointed out that there was a withdrawal one day AFTER the statement period, therefore it should not be counted and, if it were, it would STILL BE within the 4 withdrawal limit. The rep begrudgingly reversed the bogus charge with a $3.00 credit. I pointed out to him that Chase has the most incompetent Information Technology department I've ever dealt with. I will be closing all 5 of my accounts at the earliest possible opportunity. THIS IS THE MOST INCOMPETENT BANK ON PLANET EARTH!!!
10
$125 Bonus For Chase Checking with DD - But...
- frugalmom - Wednesday, June 16, 2010 - 2:02 AMMy Chase credit card has this offer page for $125 bonus if I open a Chase Checking with direct deposit. I opened the account online but had a few questions, so I gave them a call. First since I was not provided the account # when I applied online, it was long and tough to get to speak with a banking rep, since the phone menu doesn't provide the option (i.e. you must enter an account # to speak with a banking rep). The system transferred me to a credit card rep, then a banking rep, then an online banking rep. Needless to say it was annoying. Finally when I got to the online banking rep, I was so ready to cancel my application. But the rep told me that if I "close within 6 months there is a $25 fee!" Gotcha! "OK, then, please tell me my routing number and account number so that I can set up the direct deposit," I said. But the rep informed me that they don't give account number over the phone and I have to wait for their form to arrive. Although I was able to log in through my credit card account to see the checking account, the webpage only shows last 4 digits of the account number. So I have to wait for the letter now.
By the way if you want this $125 deal, go to the post office and get the change of address package thingy. It has the Chase coupon inside. I notice those coupon codes are unique.
I am looking at their Account Disclousures and it mentioned that the Closing Fee applies if account is closed in 90 days. The rep told me 6 months. Hmm...
9
Chase Closed My Checking And Savings Accounts And Sent Me A Check In The Mail, Without My Knowledge.
- tktenor - Thursday, October 20, 2011 - 11:49 AMI had a checking and savings account with Chase for one month. While I was out of town, Chase closed both accounts and sent me a check in the mail, with no explanation. I have three credit cards and a mortgage with Chase, so when I investigated this major error, I was told that they could not verify my address. They said that they needed a copy of a utility bill with my name on it. Well, all of our utility accounts have my husband's name on them, so I did not have one. When asked why they could not verify my address from my mortgage, they said that they still needed a utility bill.
Well, when I got back into town, I went to the branch and they apologized profusely and were extremely conciliatory. They did their best to remedy the situation, but the meantime, in order to have "free" checking, I had to jump through hoops and transfer money in, etc. So I did.
Now that everything has settled down, I am closing my checking and savings accounts with them; not only for spite, but also on principle (like my checking and savings account balances really matter).
8
Chase On Line Banking Full Of Issues Not Made Public. Only Find Out By Being A Customer
- direne57 - Friday, March 18, 2011 - 7:55 AMthe chase on line system does not send e-payments to many standard merchants. this has caused issues with late payments because there is a 5-7 day delay in the merchant receiving your payment. it is a paper check mailed! why have on line banking if paper checks are how they pay most.
7
Not The Friendlist
- silli586 - Sunday, February 20, 2011 - 9:45 AMI have gone to our local Chase bank and have not had the greatest service. I feel they are extremely pushy with wanting you to open accounts and bank with them, and pushines only pushes me away. I have also found that their interest rates are among the worst in the area I live in. When I told them this, they explained that they have the advantage of having good customer service. I have never been treated with overall friendlines, and would definitely not consider keeping accounts with Chase.
6
Chase Business Account
- missyantha - Tuesday, February 15, 2011 - 7:04 PMI am a small business owner who had a personal and business account with WAMU. They then got taken over by Chase. I have been happy with the account. Nothing wonderful about it, but no reason to move to another bank either. However from March 1st 2011 they will be charging $15 a month for the account. I can avoid this charge by taking out a Business Card with them and then spending $1000 a month on it or by having a balance of over $7000 in the account.
I have an AMEX Business Card which I get cash back with, normally around $300 a year. I love AMEX and really do not want to start using another card. So I either start to pay $15 a month or move my account else where.
I am very dissapointed by this. I plan on expanding my business by the end of the year and I think it is very narrow minded of Chase to do this.
Of course I will be moving my bank account. Just have to decide where.
6
Not Recommended - Very Poor Protection From Identity Theft
- BrooklynDad - Sunday, October 2, 2011 - 8:40 PMLast week the bank sent me an email alerting me to possibly fraudulent activity with my debit card. Sure enough, the bank had issued a duplicate card to someone who called in by phone. They sent it to a location over 100 miles from my address.
I called Chase immediately and waited on hold for 20 minutes before a person answered the call. They transferred me to one department after another. Each person I spoke to gave inconsistent information about what had happened and what I need to do to fix the situtation.
One representative refused offer any information but simply repeated that they suspected a family member or someone with authorization to access my accounts had made the purchases. I do not have anyone autthorized to access my accounts, so this made no sense. Another representative told me that there was nothng Chase could do in this situatin - effectively that this was my problem to deal with - and offered no assistance.
After being transferred 5 times, the sound quality of the call degraded with each sucessive transfer. Finally, the voice on the other end was so completely uninteligible, I had no choice but hang up.
I called back and insisted to speak with someone who could help, after a long wait and multiple transfers to departments, I was told I would have to wait a few days to "see what happens" with the charges and then visit the bank branch where I originally opened the accounts.
It's been 3 days since I discovered the issue. The bank branch has been closed. And the identity theft has transferred funds out of my savings and gone on a shopping spree.
I've been absoluely shocked by the total lack of accountability or aassistance from Chase. Once this matter is finalized, I will never have any dealings with them again.
5
Very Pushy Workers And Ridiculous "Deals"
- louisC - Friday, February 18, 2011 - 1:48 PMMy experience at Chase hasn't been a positive one. Although i love the atm, and the check deposit, i have found that the workers are extremely pushy. I just have a checking account but every time i go, in they try to convince me to move all of my savings with them, even though their rates are identical to my current savings credit union. I don't understand why they need to be so pushy, always offering me fantastic deals. What i want from a bank is reliability and easy access, not lottery schemes.
5
Night Deposit Security - Smalll Business Beware
- dcirulli - Sunday, January 9, 2011 - 5:58 PMDuring January 1st holiday period, a deposit was made using the Night Deposit box at Chase branch office and they lost the deposit.
Chase at has taken no effort to reveiw the video tapes to see if it was stolen (either from external source or internal source. They originally promised to perform this task but after a week of constant calls, they have yet to do this and now back peddling on completing this task.
The solution from Chase and only answer at this point is to call the dozens sources for the checks, pay the stop payment and re-issue fees. .
As a small business, these deposits are the life line of the company. This mistake is costing us thousands of dollars.
Does anyone have any suggestions?
5
Took My Money
- Joe_Customer - Tuesday, December 27, 2011 - 1:15 PMStay away!
I had a credit card loan for which I paid the interest up front. You know the kind - pay 3% up front and no interest for nine months. After three months - during which I made all payments on time, of course - they started charging me interest anyway.
When I called them about it, they refused to refund the interest - AND refused to provide an explanation!
I paid off the loan early, and closed both my credit card and my checking account. I won't do business with ripoff companies.
4
Difficulties Of Online Banking?
- erikagrl13 - Sunday, February 20, 2011 - 11:21 PMToday I set up my elderly mother’s bank account online so that she could transfer money to her grandchildren a few states away. Chase required a lot of information from her that she did not understand and since I was not listed on her bank account, I couldn’t help her set it up. I think chase should let their elderly clients have an option where they can add their children to their account in case of hard hearing etc.
4
Excellent Service
- disciple1028 - Saturday, January 22, 2011 - 6:28 PMChase bank always provides excellent service in person or via phone. I have never have had any problems with them and they are very prompt on getting any inquiry resolved quick.
4
Chase Bank, Great Service Worth The Extra Fee
- Alhlove777 - Friday, November 18, 2011 - 3:42 PMI love Chase Bank. I have to drive out of town to get to my nearest branch but that has not kept me from leaving them since I moved. Recently I quit my job and no longer have direct deposit so I got slapped w/ a $12 monthly fee. But to avoid the fee I was told by a branch manager to simply have someone send $500 from another account each month. I haven't tried it yet but she said it will work. I don't mind paying the fees. They have great customer service. I love the online bill payment and person to person quick pay. You can make deposits at thier atm's & the check image prints on the reciept. You can use mobile banking and other features that just make CHASE better. I can view my statment history online for serveral years back (without a fee). I did get swayed by another bank in my town offering $100 to open a new account. I did not close Chase, just kept it on the back burner while I tried out ONB. Within 2.5 months I was putting my money back in Chase. The branch manager even refunded some of my bank fees because I decided to stay with CHASE.
2
Chase Is Making It Hard And No Common Sense In What They Say No To
- bahadirsreview - Friday, April 15, 2011 - 12:03 PMChase bank is trying to change the good American ways!!!!! I am a contractor and have been for a long time... I pay for products out of my pocket in CASH, and ask my customers to pay me in cash so most of them write me a check to CASH and all other banks will cash it since they take a finger print and 2 forms of ID's with all the info they need on the person cashing it!!!!! I had the most HORRIBLE experience today at the chase bank located in Lake worth on N. 10th Ave and Florida Mango dr. 2601 10th Ave N, Lake worth FL - ( Ellen Burnelle) the manager that could not tell me if the account holders are even aware of the fact that chase bank does not cash check made out to cash, even with all the identification and finger print!!! I am a contractor how am I to know which bank has which policy... I am working hard just to get paid on the job I did and all they say it "NO" I swear this is what one of the managers at the location told me... "I am saying NO" just like that.... when I ask is there any other bank that does this she says yes there are plenty ... I ask name one.... she says nothing!!!!!!!! I ask if she can just this time call the account holder and make sure the check is in the right persons hand and she says NO!!!!!!!! What has America come to? How can they change the rules and ways we have been doing business for years in this country and also be so very mean about it!!!! I had my uniform on and was just coming back from a job and even dough she was not presentable with her hair flying everywhere and just the way she carried herself and talked with me was the rudest I have ever witnessed!!!! Of course if a guy like me loses his temper he is going to go to jail... But how can they make a hard working man feel like we are from a lower class, because they are the only ones trying to change the way all banks work!!!!!!!!!!!!
2
My Experience
- wells89 - Wednesday, March 9, 2011 - 6:28 PMi personally love this bank i alway go inside to cash checks or deposit i dont wait in long lines, and if i have a question its answered accurately. opening an account is no big hassle either over recommend this bank
2
Was Satisfied With Wamu, Now Satisfied With Chase
- uuu77777 - Friday, February 18, 2011 - 2:21 PMI am a member at Chase bank after they bought Washington Mutual who I was very satisfied with. I was worried that I would lose the excellent customer service and privileges that were offered to me as a member at WaMu, but not only did Chase retain those privileges, but gave us more. I guess I don't ask for that much out of a bank, but for what I do, Chase has delivered.
2
Credit Card
- philstacy - Friday, June 18, 2010 - 10:42 AMI have a rewards cedit card from this bank and have had no problems. They do what they say they will do and customer service is responsive. I forgot to pay on time once and when I called they waived the late payment fee of $39.
2
Bad Bank And Customer Service
- basel - Saturday, January 28, 2012 - 7:34 PMmy account always in good standing in this what they call them selfs bank ? then i tried to get access on line and it gave me a message that my account in active , called customer service? hard to get human to answer the phone. if you lucky and you get to them a very bad customer service . bottom line they close your account with no explination and in top of all that they hold your money for more than 15 days ?????????
they are just thieves wearing suits
1
Good Customer Service
- earrings - Sunday, October 2, 2011 - 12:58 PMMy husband and myself were on vacation and celebrating our 2nd year anniversay. We visited a Chase branch in Peoria, Illinois at 2301 N Wisconsin Avenue on July 5, 2011. As we conducted our business, an employee by the name of Hurlestine Randle went out of her way to make us feel the most comfortable and welcome. We were really impressed. I will never forget that visit. I really feel like her efforts should not go unnoticed or unrewarded. It would be a perfect world in the banking industry if all tellers were as she is. GOOD JOB HURLESTINE AND CHASE! From a very satisfied customer, C Y Golden in Indianapolis, Indiana. Thank you.
1
Great Bank
- boatgirl2 - Tuesday, August 9, 2011 - 9:01 PMLove this bank, very friendly and helpful. When I go into the branch they make sure that my transaction is taken care of quickly.
My banker makes sure I am aware of all the services and benefits that come with my accounts. She gets to know me on a personal level and makes sure that I am saving time and money. Even when she is out of the office the other employees make me feel right at home.
Recently, I learned the auto rates had dropped and now I am saving over $4000.00 interest. Now that's what I call a personal banker always has my best interest at heart. Check out their current promotions incluing checking account coupons, auto rates, mtg. rates. I recommend my personal banker to everyone I know!
1
Good Website
- GCLove - Thursday, May 19, 2011 - 6:42 AMWith internet banking becoming a bigger part of banking over the past five years, it is important to me that the site is simple and easy to load on slower internet connections. Chase's dose that and more; they added features that matter to me like the ability to check my balance and history through text messages. They have links for safe on-line shopping, reporting fraud and E-mail scams. These are just a few reasons why I have stayed with Chase through the years.
1
Good Service Yet Hefty Fees
- tgardner1960 - Friday, May 13, 2011 - 6:21 AMI'm currently banking with chase and I have to say they are one of the best banks in america. I have never felt more secure with my money than I do with Chase. I can actually sleep without constantly checking my account balance and one time I experienced some fraud on my debit card and I received a credit back to my account with no hassle. Definitely the best back ever. The only draw back is that they have hefty fees.
1
- MarjiS - Saturday, April 23, 2011 - 3:13 PMThis is an extraordinary bank! They really try to please their customers, like me. They have the best hours of operation of any bank around. They are open on Saturdays until 3 p.m. lobby and drive-thru. They are so helpful like if you need something notarized or need a money order, they are free of charge. The people are very courteous and always acknowledge you the minute you come inside. Many times they offer coffee and pastries for the customers.
1
LOVE My Bank!
- CallMeIsabella - Friday, June 25, 2010 - 8:10 PMI have been with this bank for years and years - starting back when they were Washington Mutual. I have NEVER had a bad experience with this bank. EVERY teller is friendly and knowledgable. There are hardly ever lines at 2 of the branches that I go to, but when there is, they go pretty fast. There are NO fees for ANYTHING, except for overdraft fees, but that is my own fault when that happens. I now have a debit card that gives me points for every purchase I make (when used as a credit card, not using the pin) AND points for all bills paid online (which, of course, is free). I would recommend this bank to anyone and everyone.
-3
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| RJM - July 9, 2011 I kind of assumed that Chase will take one look at my Freedom account and say "Gee, we dont make any money off this guy" and decline me for a different account. But, IF approved, I bet they would allow you to downgrade after a year to the card without the annual fee. usdpennies - July 9, 2011 I've been a long-time Chase customer...started at Chemical Bank having personnal & business accounts. ...over a 30 year term. Mostly I used Chase as a "hub" for cash in -cash out". Occassionally they had good CD rates,,,tis, a long time ago...in the 1970-199x period. Since approx 2007, they really changed the method of business...bot for customers and employees (here I have a good "inside look at what's up". Frankly, the LAST time I got decent CD rates was 2 days before they arranged to take Washington Mutual. I'm still smiling at a large cd investment at 5.25% which runs a few years more. (:-) It was really clear over the past 2 years when they began to push "self-branded" Credit cards. No real bonus, just "points"..but when you are forced to use their travel aganecy that is gobe and more. What's left...not much but I must say that their Bill Pay program and ACH IN & OUT is accurate and fast, Not mush more to say...for the average guy...go find a good Credit Union! Voila - January 13, 2012 This $500 offer sounds too good to be true, but I went ahead and signed up for the credit card last week. Can't quite figure out how Chase will make money with such a big bonus -- $500 cash for spending $3,000 in 3 months? Well, I'll see if Chase really pays. Sorta sad how Chase's other big selling point is that when you go to activate the card, a real live person comes on the line. She did deliver excellent customer service, but really, do people hate automated phone systems that much? It's just a card activation, not a call to Mom. | ||
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| RJM - July 9, 2011 I kind of assumed that Chase will take one look at my Freedom account and say "Gee, we dont make any money off this guy" and decline me for a different account. But, IF approved, I bet they would allow you to downgrade after a year to the card without the annual fee. usdpennies - July 9, 2011 I've been a long-time Chase customer...started at Chemical Bank having personnal & business accounts. ...over a 30 year term. Mostly I used Chase as a "hub" for cash in -cash out". Occassionally they had good CD rates,,,tis, a long time ago...in the 1970-199x period. Since approx 2007, they really changed the method of business...bot for customers and employees (here I have a good "inside look at what's up". Frankly, the LAST time I got decent CD rates was 2 days before they arranged to take Washington Mutual. I'm still smiling at a large cd investment at 5.25% which runs a few years more. (:-) It was really clear over the past 2 years when they began to push "self-branded" Credit cards. No real bonus, just "points"..but when you are forced to use their travel aganecy that is gobe and more. What's left...not much but I must say that their Bill Pay program and ACH IN & OUT is accurate and fast, Not mush more to say...for the average guy...go find a good Credit Union! Voila - January 13, 2012 This $500 offer sounds too good to be true, but I went ahead and signed up for the credit card last week. Can't quite figure out how Chase will make money with such a big bonus -- $500 cash for spending $3,000 in 3 months? Well, I'll see if Chase really pays. Sorta sad how Chase's other big selling point is that when you go to activate the card, a real live person comes on the line. She did deliver excellent customer service, but really, do people hate automated phone systems that much? It's just a card activation, not a call to Mom. | ||
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Bring Back Wamu!!
I wish they were still WaMu and offered good products. WaMu cared about customers and even gave a little bit of interest.
Chase doesn't care and their customer service could care less about keeping your business. I was told that "you'll be back" after I told them I might close my account in favor of my ally account.
Their banking side leaves much to be improved.