2.5 star ratingAverage User Rating:
2.5 star rating based on 43 reviews.

Chase Manhattan Bank

Chase Manhattan Bank Locations
1111 Polaris Parkway
Columbus, OH 43240
1-877-68CHASE (1-877-682-4273)
www.chase.com

FDIC

Chase Manhattan Bank is headquartered in Columbus and is the largest bank in the state of Ohio. It is also the largest bank in the nation. It was established in 1824 and as of December of 2012, it had grown to 203,881 employees at 5,694 locations. Chase Manhattan Bank has a 4-star health rating.

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2012

2011




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See Rates for: Checking | Savings | Money Market | CD | IRA

Chase Manhattan Bank Checking Account Rates

ApyMinMaxProduct
0.01%†--Chase Premier Platinum Checking
0.01%†--Chase Premier Plus Checking

Chase Manhattan Bank Savings Account Rates

ApyMinMaxProduct
0.20%†$1m-Chase Plus Savings - Standard
0.20%†$250k-Chase Plus Savings - Relationship
0.01%†--Chase Savings

Chase Manhattan Bank Money Market Rates

ApyMinMaxProduct
0.01%†--Chase Retirement Money Market Account

Chase Manhattan Bank CD Rates

ApyMinMaxProduct
1.05%†$100k-120 Month CD Special - Relationship
0.70%$1k-120 Month CD Special - Standard
0.60%†$100k-60-83 Month CD - Relationship
0.60%†$100k-84-119 Month CD - Relationship
0.45%†$100k-42-47 Month CD - Relationship
0.45%†$100k-48-59 Month CD - Relationship
0.45%$100k-36-41 Month CD Special - Relationship
0.30%†$100k-18-20 Month CD - Relationship
0.30%†$100k-24-29 Month CD - Relationship
0.30%†$100k-30-35 Month CD - Relationship
0.30%$100k-21-23 Month CD - Relationship
0.30%$100k-15-17 Month CD Special - Relationship
0.25%†$1k$100k60-83 Month CD - Standard
0.25%†$1k$100k84-119 Month CD - Standard
0.20%†$100k-12-14 Month CD - Relationship
0.15%†$100k-6-8 Month CD - Relationship
0.15%†$100k-9-11 Month CD - Relationship
0.10%†$100k-3-5 Month CD - Relationship
0.10%†$1k$100k42-47 Month CD - Standard
0.10%†$1k$100k48-59 Month CD - Standard
0.10%$1k-36-41 Month CD Special - Standard
0.05%†$100k-1 Month CD - Relationship
0.05%†$100k-2 Month CD - Relationship
0.05%†$1k$100k18-20 Month CD - Standard
0.05%†$1k$100k24-29 Month CD - Standard
0.05%†$1k$100k30-35 Month CD - Standard
0.05%$1k$100k21-23 Month CD - Standard
0.05%$1k-15-17 Month CD Special - Standard
0.02%†$1k$100k6-8 Month CD - Standard
0.02%†$1k$100k9-11 Month CD - Standard
0.02%†$1k$100k12-14 Month CD - Standard
0.01%†$1k$100k1 Month CD - Standard
0.01%†$1k$100k2 Month CD - Standard
0.01%†$1k$100k3-5 Month CD - Standard

Chase Manhattan Bank IRA Rates

ApyMinMaxProduct
1.05%†$100k-120 Month IRA Special - Relationship
1.05%†$100k-120 Month Roth IRA Special - Relationship
1.05%†$100k-120 Month SEP IRA Special - Relationship
0.70%$1k-120 Month IRA Special - Standard
0.70%$1k-120 Month Roth IRA Special - Standard
0.70%$1k-120 Month SEP IRA Special - Standard
0.60%†$100k-60-83 Month IRA - Relationship
0.60%†$100k-84-119 Month IRA - Relationship
0.60%†$100k-60-83 Month Roth IRA - Relationship
0.60%†$100k-84-119 Month Roth IRA - Relationship
0.60%†$100k-60-83 Month SEP IRA - Relationship
0.60%†$100k-84-119 Month SEP IRA - Relationship
0.45%†$100k-42-47 Month IRA - Relationship
0.45%†$100k-48-59 Month IRA - Relationship
0.45%†$100k-42-47 Month Roth IRA - Relationship
0.45%†$100k-48-59 Month Roth IRA - Relationship
0.45%†$100k-42-47 Month SEP IRA - Relationship
0.45%†$100k-48-59 Month SEP IRA - Relationship
0.45%$100k-36-41 Month IRA Special - Relationship
0.45%$100k-36-41 Month Roth IRA Special - Relationship
0.45%$100k-36-41 Month SEP IRA Special - Relationship
0.30%†$100k-18-20 Month IRA - Relationship
0.30%†$100k-24-29 Month IRA - Relationship
0.30%†$100k-30-35 Month IRA - Relationship
0.30%†$100k-18-20 Month Roth IRA - Relationship
0.30%†$100k-24-29 Month Roth IRA - Relationship
0.30%†$100k-30-35 Month Roth IRA - Relationship
0.30%†$100k-18-20 Month SEP IRA - Relationship
0.30%†$100k-24-29 Month SEP IRA - Relationship
0.30%†$100k-30-35 Month SEP IRA - Relationship
0.30%$100k-21-23 Month IRA - Relationship
0.30%$100k-21-23 Month Roth IRA - Relationship
0.30%$100k-21-23 Month SEP IRA - Relationship
0.30%$100k-15-17 Month IRA Special - Relationship
0.30%$100k-15-17 Month Roth IRA Special - Relationship
0.30%$100k-15-17 Month SEP IRA Special - Relationship
0.25%†$1k$100k60-83 Month IRA - Standard
0.25%†$1k$100k84-119 Month IRA - Standard
0.25%†$1k$100k60-83 Month Roth IRA - Standard
0.25%†$1k$100k84-119 Month Roth IRA - Standard
0.25%†$1k$100k60-83 Month SEP IRA - Standard
0.25%†$1k$100k84-119 Month SEP IRA - Standard
0.20%†$100k-12-14 Month IRA - Relationship
0.20%†$100k-12-14 Month Roth IRA - Relationship
0.20%†$100k-12-14 Month SEP IRA - Relationship
0.15%†$100k-6-8 Month IRA - Relationship
0.15%†$100k-9-11 Month IRA - Relationship
0.15%†$100k-6-8 Month Roth IRA - Relationship
0.15%†$100k-9-11 Month Roth IRA - Relationship
0.15%†$100k-6-8 Month SEP IRA - Relationship
0.15%†$100k-9-11 Month SEP IRA - Relationship
0.10%†$100k-3-5 Month IRA - Relationship
0.10%†$1k$100k42-47 Month IRA - Standard
0.10%†$1k$100k48-59 Month IRA - Standard
0.10%†$100k-3-5 Month Roth IRA - Relationship
0.10%†$1k$100k42-47 Month Roth IRA - Standard
0.10%†$1k$100k48-59 Month Roth IRA - Standard
0.10%†$100k-3-5 Month SEP IRA - Relationship
0.10%†$1k$100k42-47 Month SEP IRA - Standard
0.10%†$1k$100k48-59 Month SEP IRA - Standard
0.10%$1k-36-41 Month IRA Special - Standard
0.10%$1k-36-41 Month Roth IRA Special - Standard
0.10%$1k-36-41 Month SEP IRA Special - Standard
0.05%†$100k-1 Month IRA - Relationship
0.05%†$100k-2 Month IRA - Relationship
0.05%†$1k$100k18-20 Month IRA - Standard
0.05%†$1k$100k24-29 Month IRA - Standard
0.05%†$1k$100k30-35 Month IRA - Standard
0.05%†$100k-1 Month Roth IRA - Relationship
0.05%†$100k-2 Month Roth IRA - Relationship
0.05%†$1k$100k18-20 Month Roth IRA - Standard
0.05%†$1k$100k24-29 Month Roth IRA - Standard
0.05%†$1k$100k30-35 Month Roth IRA - Standard
0.05%†$100k-1 Month SEP IRA - Relationship
0.05%†$100k-2 Month SEP IRA - Relationship
0.05%†$1k$100k18-20 Month SEP IRA - Standard
0.05%†$1k$100k24-29 Month SEP IRA - Standard
0.05%†$1k$100k30-35 Month SEP IRA - Standard
0.05%$1k$100k21-23 Month IRA - Standard
0.05%$1k-21-23 Month Roth IRA - Standard
0.05%$1k-21-23 Month SEP IRA - Standard
0.05%$1k-15-17 Month IRA Special - Standard
0.05%$1k-15-17 Month Roth IRA Special - Standard
0.05%$1k-15-17 Month SEP IRA Special - Standard
0.02%†$1k$100k6-8 Month IRA - Standard
0.02%†$1k$100k9-11 Month IRA - Standard
0.02%†$1k$100k12-14 Month IRA - Standard
0.02%†$1k$100k6-8 Month Roth IRA - Standard
0.02%†$1k$100k9-11 Month Roth IRA - Standard
0.02%†$1k$100k12-14 Month Roth IRA - Standard
0.02%†$1k$100k6-8 Month SEP IRA - Standard
0.02%†$1k$100k9-11 Month SEP IRA - Standard
0.02%†$1k$100k12-14 Month SEP IRA - Standard
0.01%†$1k$100k1 Month IRA - Standard
0.01%†$1k$100k2 Month IRA - Standard
0.01%†$1k$100k3-5 Month IRA - Standard
0.01%†$1k$100k1 Month Roth IRA - Standard
0.01%†$1k$100k2 Month Roth IRA - Standard
0.01%†$1k$100k3-5 Month Roth IRA - Standard
0.01%†$1k$100k1 Month SEP IRA - Standard
0.01%†$1k$100k2 Month SEP IRA - Standard
0.01%†$1k$100k3-5 Month SEP IRA - Standard

Rates updated: 5/22/2013

Data for Q4 2012

Chase Manhattan Bank consists of multiple companies with separate FDIC numbers. Click on an FDIC number to view the health for that company:

628 - JPMorgan Chase Bank, National Association
23702 - Chase Bank USA, National Association

Institution Statistics


JPMorgan Chase Bank, National Association
FDIC Certificate #628
BankRate ReportView
Year Established1824
Employees203881
Primary RegulatorOCC

Assets and Liabilities

Assets$1.90 trillion
Loans$608.72 billion
Deposits$1.25 trillion
Equity Capital$146.03 billion
Loan Loss Allowance$17.19 billion
Unbacked Noncurrent Loans$19.90 billion
Real Estate Owned$2.26 billion

Historic Data - December 2011

Assets$1.81 trillion
Equity Capital$130.78 billion
Loan Loss Allowance$21.51 billion
Unbacked Noncurrent Loans$22.40 billion
Real Estate Owned$1.71 billion

Profit Margin - Quarterly

Net Interest Margin2.22%
Return on Assets0.76%
Return on Equity10.13%
Interest Income$40.63 billion

Institution Health


Overall Score:
4 out of 5
4
Texas Ratio4
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2012 Chase Manhattan Bank had $22.16 billion in non-current loans and owned real-estate with $163.22 billion in equity and loan loss allowances on hand to cover it. This gives Chase Manhattan Bank a Texas Ratio of 13.58% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
Texas Ratio Trend3
The Texas Ratio for Chase Manhattan Bank held steady from 15.97% as of December 31, 2011 to 13.58% as of December 31, 2012, resulting in a positive change of 14.99%.This indicates that the balance sheet and financial strength for Chase Manhattan Bank has held steady in recent periods.
Deposit Growth4
In the past year, Chase Manhattan Bank has increased its total deposits by $55.59 billion, resulting in 4.67% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Chase Manhattan Bank has shown is above average.
Capitalization3
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Chase Manhattan Bank has $1896.77 billion in assets with $163.22 billion in equity, resulting in a capitalization level of 8.60%, which is average.
Write Review

Inappropriate Behavior
1 stars - Shank - Friday, February 11, 2011 - 1:25 PM

We have a family owned company, that had accounts at Chase. When the family member that was running the company passed away, Chase refused to give the business, the surviving owners, access to our accounts. 18 Months later and after several discussions with lawyers and the Office of the Comptroller of the Currency, we were able to regain control of our assets. However, during the period of time when the accounts were locked down, Chase continued to service charge the account, essentially stealing money. Is this the kind of 'trusted' institution you want in control of your money?

20

Bring Back Wamu!!
1 stars - jshox - Thursday, December 2, 2010 - 9:27 PM

I wish they were still WaMu and offered good products.  WaMu cared about customers and even gave a little bit of interest.

Chase doesn't care and their customer service could care less about keeping your business.  I was told that "you'll be back" after I told them I might close my account in favor of my ally account.

Their banking side leaves much to be improved.

20

Chase Bank Is Terrible, Getting Out Soon.
1 stars - MrMikeD - Tuesday, November 23, 2010 - 10:32 AM

You will not believe this but: Friday I went to a branch office to make my online car payment (Laptop locked at office) as I would normally do. The "banking professional" "accidently" drained my checking account by using all of my money to make a $200 payment. They Could Not reverse the transaction. I Spent 1 hour there and they told me they credited my account $500 until it was resolved. I purchased $17.00 worth of groceries, and had Chase charge me $34.00 for insufficient fee's. Unknowingly I went to dinner with my son and my Chase debit card was rejected due to insufficient funds - Humiliating!..Checked my account online Tuesday, not only did they LIE about the deposit, but $0.0 was deposited. I again spoke to the manager, then corporate, they told me they are "working on it". Get this, they explained they will remove the "insufficient fund fee" but will not compensate me for my troubles, public humiliation, or lack of funds. Rather than that I could open another Chase Checking account and get $100.00 of free money....YEAH MY MONEY THEY STOLE! This still has not been corrected, but they promised me they are working on it....Once I get my money back (who knows when?) GOODBYE Chase, you are an embarrassment to the banking institutions of America.

20

Inept Online Service From Some Foreign Country & Out-Of-Control Automated Phone Calls.
1 stars - JohnHatesChase - Wednesday, March 16, 2011 - 12:15 PM

I have been getting regular automated phone calls from Chase for the past few weeks. Last week, they stepped up their frequency. I am now getting TWO phone calls a couple of minutes apart every other day. They are identical. They say my account ending in 5511 has a balance of $-1.99, well below the minimum of $50. The problem is that I do NOT have a Chase account. Never have.

So I called their phone support. A person in a foreign country listened to me very politely explain to him the problem. Then he said he couldn't help me, except to put me on a do-not-call list, something that would take effect in about 30 days.  When I persisted, he asked for MY social security number.  I called again and talked to another person and they said I should try emailing Chase.

I emailed Chase, quite politely explained the problem, was emphatic in stating that I did not have a Chase account. The email said that he, Edward Silverio, could not do anything, that I should go online and log into my account.

Obviously intelligence is not a prerequisite for being hired at Chase for EITHER phone or email support.

As an aside, my girlfriend cancelled her Chase accounts a couple of days ago, citing "Three-Strikes" as the reason. I am not surprised their incompetence runs so pervasively through the company.

15

Tired Of Chasing Chase For Good Rates!
3 stars - BankAdvocate - Monday, January 17, 2011 - 4:36 PM

Anyone ever notice Chase's strategy in getting new customers? By offering straight up cash! I lost track of all the offers saying they would pay me $125 if I got their checking or savings account. Doesn't that sound a little strange? Seriously, they have to PAY PEOPLE to USE their SERVICES!

Other banks advertise great rates that will keep working for you. Chase lures people in with one time cash and then makes money off that customer for the long term. Chase doesn't advertise rates because it's rates are 10 X below the national average. You can't compare Chase and Ally because their business model is quite different. I prefer banks with high interest rates. I have used Chase for other purposes other than banking and they have been decent. I have a mortgage with them and they did sufficient. I am just saying that for banking purposes, I would suggest someone else.

I really liked reading one of the most thorough articles on Chase,

check out the Chase Bank Review at BankTruth.org.

14

Totally Incompetent Organization - Run, Do Not Walk, From It!
1 stars - Jaunty01 - Saturday, April 30, 2011 - 9:50 PM

I was very happy with WAMU, and when they were taken over by Chase Bank I hoped for the best.  Haven't gotten it.  Nothing but problems due to their incompetent computer systems, restrictive policies, and argumentative telephone Customer Support.  Most recent event happened today, and I'm still steaming.  While reconciling my savings account I found a $3.00 Extra Withdrawal Fee.  I called Customer Support.  They asked me to verify my address, and I gave it to them.  They responded with "That is not correct".  Long story short on THIS incompetence is I moved 9 months before and immediately changed my bank address online, and never had a problem with prior calls for support until now.  It turned out the old address was still on file but had NO ACCOUNTS ASSIGNED TO IT, all 5 of my accounts were properly assigned to my current address BUT THE CUSTOMER SERVICE DATA WAS OUT OF DATE (even though there was no problem LAST MONTH when I called to have them correct yet another problem and the statement address was correct).  Had to answer a bunch of security questions to verify my account.  Forced them to DELETE the erroneous address.  THEN we finally got to my problem.  You're allowed 4 withdrawals before a fee is charged.  I had one, but they pointed out 2 TRANSFERS TO CHECKING which are NOW considered to be "withdrawals" even though the money is still in the bank.  I pointed out that was only 3 withdrawals. The rep said "but there's a more recent withdrawal".  I pointed out that there was a withdrawal one day AFTER the statement period, therefore it should not be counted and, if it were, it would STILL BE within the 4 withdrawal limit.  The rep begrudgingly reversed the bogus charge with a $3.00 credit.  I pointed out to him that Chase has the most incompetent Information Technology department I've ever dealt with.  I will be closing all 5 of my accounts at the earliest possible opportunity.  THIS IS THE MOST INCOMPETENT BANK ON PLANET EARTH!!!

12

Chase Closed My Checking And Savings Accounts And Sent Me A Check In The Mail, Without My Knowledge.
5 stars - tktenor - Thursday, October 20, 2011 - 11:49 AM

I had a checking and savings account with Chase for one month.  While I was out of town, Chase closed both accounts and sent me a check in the mail, with no explanation.  I have three credit cards and a mortgage with Chase, so when I investigated this major error, I was told that they could not verify my address.  They said that they needed a copy of a utility bill with my name on it.  Well, all of our utility accounts have my husband's name on them, so I did not have one.  When asked why they could not verify my address from my mortgage, they said that they still needed a utility bill.

Well, when I got back into town, I went to the branch and they apologized profusely and were extremely conciliatory.  They did their best to remedy the situation, but the meantime, in order to have "free" checking, I had to jump through hoops and transfer money in, etc.  So I did.

Now that everything has settled down, I am closing my checking and savings accounts with them; not only for spite, but also on principle (like my checking and savings account balances really matter). 

10

$125 Bonus For Chase Checking with DD - But...
2 stars - frugalmom - Wednesday, June 16, 2010 - 2:02 AM

My Chase credit card has this offer page for $125 bonus if I open a Chase Checking with direct deposit. I opened the account online but had a few questions, so I gave them a call. First since I was not provided the account # when I applied online, it was long and tough to get to speak with a banking rep, since the phone menu doesn't provide the option (i.e. you must enter an account # to speak with a banking rep). The system transferred me to a credit card rep, then a banking rep, then an online banking rep. Needless to say it was annoying. Finally when I got to the online banking rep, I was so ready to cancel my application. But the rep told me that if I "close within 6 months there is a $25 fee!" Gotcha! "OK, then, please tell me my routing number and account number so that I can set up the direct deposit," I said. But the rep informed me that they don't give account number over the phone and I have to wait for their form to arrive. Although I was able to log in through my credit card account to see the checking account, the webpage only shows last 4 digits of the account number. So I have to wait for the letter now.

By the way if you want this $125 deal, go to the post office and get the change of address package thingy. It has the Chase coupon inside. I notice those coupon codes are unique.

I am looking at their Account Disclousures and it mentioned that the Closing Fee applies if account is closed in 90 days. The rep told me 6 months. Hmm...

10

Chase On Line Banking Full Of Issues Not Made Public. Only Find Out By Being A Customer
1 stars - direne57 - Friday, March 18, 2011 - 7:55 AM

the chase on line system does not send e-payments to many standard merchants.  this has caused issues with late payments because there is a 5-7 day delay in the merchant receiving your payment.  it is a paper check mailed!  why have on line banking if paper checks are how they pay most.

8

"IT's A TRAP!!"
1 stars - guywhotypeslow - Saturday, September 29, 2012 - 11:48 AM

  Chase is terrible, I could write a whole paragraph or two describing my own personal experience of the nickle and diming, the payment protector having to be repeatedly cancelled, the "revolving intrest," and poor customer service represenatives who mumble trash talk about you while your on the phone with them. Rather than waste your time with the details, just take my word for it, stear clear of this one.

   P.S. I never wanted them in the first place. They bought my old bank.

6

Took My Money
1 stars - Joe_Customer - Tuesday, December 27, 2011 - 1:15 PM

Stay away!

I had a credit card loan for which I paid the interest up front. You know the kind - pay 3% up front and no interest for nine months. After three months - during which I made all payments on time, of course - they started charging me interest anyway.

When I called them about it, they refused to refund the interest - AND refused to provide an explanation!

I paid off the loan early, and closed both my credit card and my checking account. I won't do business with ripoff companies.

6

Not Recommended - Very Poor Protection From Identity Theft
1 stars - BrooklynDad - Sunday, October 2, 2011 - 8:40 PM

Last week the bank sent me an email alerting me to possibly fraudulent activity with my debit card.   Sure enough, the bank had issued a duplicate card to someone who called in by phone.  They sent it to a location over 100 miles from my address.

I called Chase immediately and waited on hold for 20 minutes before a person answered the call.  They transferred me to one department after another.  Each person I spoke to gave inconsistent information about what had happened and what I need to do to fix the situtation. 

One representative refused offer any information but simply repeated that they suspected a family member or someone with authorization to access my accounts had made the purchases.  I do not have anyone autthorized to access my accounts, so this made no sense.  Another representative told me that there was nothng Chase could do in this situatin - effectively that this was my problem to deal with - and offered no assistance.

After being transferred 5 times, the sound quality of the call degraded with each sucessive transfer.  Finally, the voice on the other end was so completely uninteligible, I had no choice but hang up.

I called back and insisted to speak with someone who could help,  after a long wait and multiple transfers to departments, I was told I would have to wait a few days to "see what happens" with the charges and then visit the bank branch where I originally opened the accounts.

It's been 3 days since I discovered the issue.  The bank branch has been closed.  And the identity theft has transferred funds out of my savings and gone on a shopping spree. 

I've been absoluely shocked by the total lack of accountability or aassistance from Chase.  Once this matter is finalized, I will never have any dealings with them again.

6

Not The Friendlist
2 stars - silli586 - Sunday, February 20, 2011 - 9:45 AM

I have gone to our local Chase bank and have not had the greatest service. I feel they are extremely pushy with wanting you to open accounts and bank with them, and pushines only pushes me away. I have also found that their interest rates are among the worst in the area I live in. When I told them this, they explained that they have the advantage of having good customer service. I have never been treated with overall friendlines, and would definitely not consider keeping accounts with Chase.

6

Very Pushy Workers And Ridiculous "Deals"
2 stars - louisC - Friday, February 18, 2011 - 1:48 PM

My experience at Chase hasn't been a positive one. Although i love the atm, and the check deposit, i have found that the workers are extremely pushy. I just have a checking account but every time i go, in they try to convince me to move all of my savings with them, even though their rates are identical to my current savings credit union. I don't understand why they need to be so pushy, always offering me fantastic deals. What i want from a bank is reliability and easy access, not lottery schemes.

6

Chase Business Account
2 stars - missyantha - Tuesday, February 15, 2011 - 7:04 PM

I am a small business owner who had a personal and business account with WAMU. They then got taken over by Chase.  I have been happy with the account. Nothing wonderful about it, but no reason to move to another bank either. However from March 1st 2011 they will be charging $15 a month for the account. I can avoid this charge by taking out a Business Card with them and then spending $1000 a month on it or by having a balance of over $7000 in the account.

I have an AMEX Business Card which I get cash back with, normally around $300 a year. I love AMEX and really do not want to start using another card. So I either start to pay $15 a month or move my account else where.

I am very dissapointed by this. I plan on expanding my business by the end of the year and I think it is very narrow minded of Chase to do this.

Of course I will be moving my bank account. Just have to decide where.

6

Worst Bank Around,
1 stars - Jrnyfan - Saturday, March 17, 2012 - 10:21 AM

 

worst bank around, this pos bank suck they try and suck every little charge our of you that they can. I have a text alert that would text me if my account was overdrawn but now they seem to like text me the following day after they have collected their 34 dollar fee you p.o s, i call and they say welll it was over drawn before 7 pm and that is when the cut of time is to avoid the overdraft fee, well  thanks for the F n text the next moring at 630 am tellling me, your bank sucks will never bank with you again nor recommend you

5

Excellent Service
5 stars - disciple1028 - Saturday, January 22, 2011 - 6:28 PM

Chase bank always provides excellent service in person or via phone. I have never have had any problems with them and they are very prompt on getting any inquiry resolved quick.

5

Night Deposit Security - Smalll Business Beware
1 stars - dcirulli - Sunday, January 9, 2011 - 5:58 PM

During January 1st holiday period, a deposit was made using the Night Deposit box at Chase branch office and they lost the deposit.

Chase at has taken no effort to reveiw the video tapes to see if it was stolen (either from external source or internal source.  They originally promised to perform this task but after a week of constant calls, they have yet to do this and now back peddling on completing this task.

The solution from Chase and only answer at this point is to call the dozens sources for the checks, pay the stop payment and re-issue fees.  .

As a small business, these deposits are the life line of the company.  This mistake is costing us thousands of dollars. 

Does anyone have any suggestions?

5

Worst Bank In Case Of Fraud
1 stars - danigaes - Thursday, October 4, 2012 - 6:51 PM

I´ve been victim of a fraud, someone used on me a drug that makes you lose your will, so you do whatever anyone tells you to do and you tell them anything they ask you. The police has opened an investigation on this subject and has told me that is something that happens often here in South Florida. In my case they stole from me my debit cards both from BofA and Chase and used them in some ATM´s (obviously i gave them my PIN number, obviously against my will), and credited stolen 5,000$ cheks in both accounts through ATMs too.

Well, the thing is that just a few hours after the theft happened I cancelled my debit cards and the next day I made a claim at both banks both for the withdrawals and the credited checks. While in BofA returned my money to my bank account and opened an investigation on this subject, it just took two days to Chase to tell me that they considered the ATM withdrawals as authorized and that they where going to close my account!!! They did. So what am I? I think that I had enough beeing a victim of such a crime that involved a considerable danger and embarassment to me, but in addition Chase consideres me what... a criminal or something? In addition, this account cancellation is going to figure in my history forever... accesible for any bank

So as you can see I´m very disgusted with this bank, They can offer you the best but then when the time comes to help their customers to solve their problems I cant count on them so worst bank ever!!

4

Difficulties Of Online Banking?
3 stars - erikagrl13 - Sunday, February 20, 2011 - 11:21 PM

Today I set up my elderly mother’s bank account online so that she could transfer money to her grandchildren a few states away. Chase required a lot of information from her that she did not understand and since I was not listed on her bank account, I couldn’t help her set it up. I think chase should let their elderly clients have an option where they can add their children to their account in case of hard hearing etc. 

4

Insurance Company Check Payable To Chase And Me
5 stars - jryan429 - Sunday, August 26, 2012 - 3:49 AM

I received a check from an insurance company for a flood that occured 8/6/12. I went online to determine he process, and found very scary stories concerning Chase. I moved ahead and found the process. They wanted to know that I was current in paying my mortgage - okay - that makes sense in this "upside down" environment. They wanted the 1."adjustor's report", 2. the contractor's estimate,3. a lein waver from the contractor and an 4.affidavit from any other lenders with an interest in this property. A daunting list of requirements to be sure, but I have a check, so most of the work is done. No contractor will give a lein waver until his bill is paid, so I may have to borrow against this check. On 8/25 I went to the bank with the documents I had (1,and 2 and the check). I had no other borrowings on this property. I had a positive attitude and the knowledge that I will be talking to a person who knows nothing about the scary stories on the internet.

Twelve minutes later I left the bank with the check endorsed so I was able to use the funds that day. I spoke to an understanding, helpful  person and the process was positive professional and kind of fun. I acheived what I needed to do and it was just fine. The check was under $20,000. I will pay the contractor when he is finished, and hope to have this "challenge" behind me in less than 25 days. The bank does this work every day and they are good about it.

3

Worst Bank Ever!
1 stars - joey2410 - Monday, June 18, 2012 - 7:50 AM

i called them to put a freeze on my account for some activity that i did not authorize and they said they could not do that, so they let the account accumulate 600.00 in over draft fees then they put a freeze on the account, then they freeze my primary account...now i cant access my funds....so don't open an account with these rip offs...

3

Large Sums Of Of Cash Disappearing From Checking Accounts
1 stars - rosaliaaldana - Wednesday, April 4, 2012 - 12:57 AM

Since Chase took over Washington Mutual,  cash has mysteriously disappeared from my checking account.  2 atm transactions will appear on my activity report, when only one atm transaction took place, therefore twice the amount is deducted from my account.  This has happened more than one time,  my adult son has also experienced the same thing.  When it occurred the first time, I was hoping it was just a glitch in the system, but when it happened to my son it became questionable,   because his incident took place at an atm located in another county. I've experienced this twice since Chase took over WAMU, never with WAMU.  Whether it's a glitch in the system, or someone within their banking  system who is finding it very easy to steal from unsuspecting customers because of all the advanced technology which is readily available to commit a federal crime yet difficult to trace,  it's  still a very stressful situation which I'm most certain will push their customers to switch to another bank.

 

 

 

 

 

 

3

Worst Customer Service I Have EVER Had To Try To Deal With
1 stars - Velzy - Friday, March 9, 2012 - 1:14 PM

Worst bank I have ever worked with. Maybe it's just the Boulder, Colorado branch, but I have tried writing several times via their website and still have not had any issues resolved. Since I first opened my investments with Chase, I STILL have not had anyone explain the enormous fee I was charged by the institution I transferred from, Chase just assumed I wanted to pay it even though they now say it was an unusually high amount that should have been questioned. Gee thanks Chase.
 I was told I had no fees on my investments for 1 year, at which point I was told to open a checking account to avoid any fees. Guess what, CHASE sold some of my stock to pay an annual fee in 2011. It's now March of 2012 and still nobody has resolved or been able to explain this to me.
And here I sit...literally years after trying to resolve the first issue, but employees there seem to come and go faster than I can keep up with. So it's I who ends up driving from Denver to Boulder (several times to try to resolve these issues) to the office, still with no answers. Only the same promise each time that it will be taken care of. I'm tired of waiting. I'm now sharing my experience on every blog and review site. I hope someone at Chase prints my message out and shares it in a meeting.

3

DOVER NJ BRANCH IS HORRIBLE!!!
1 stars - nursynurse - Monday, March 5, 2012 - 2:14 AM

I work for a company whose accounts are unfortunately handled by CHASE. I had been going to CHASE in Dover NJ for many years and let me tell you that ever since that branch was given a new manager (DAVID) the customer service quality SIGNIFICANTLY dropped. This guy has absolutely no idea how to handle a business. I can recall several instances in which I saw David walk pass by me and other customers with a rather distasteful look on his face as though he clearly hated his job. I was also there with my daughter on another day when he came out of his office and cursed in front of everybody. What a neglectful and uneducated individual. I changed banks and I could not be any happier with their services and customer service!!!

3

Bad Bank And Customer Service
1 stars - basel - Saturday, January 28, 2012 - 7:34 PM

my account always in good standing in this what they call them selfs bank ? then i tried to get access on line and it gave me a message that my account in active , called customer service? hard to get human to answer the phone. if you lucky and you get to them a very bad customer service . bottom line they close your account with no explination and in top of all that they hold your money for more than 15 days ????????? 

they are just thieves wearing suits 

3

Chase Is Making It Hard And No Common Sense In What They Say No To
1 stars - bahadirsreview - Friday, April 15, 2011 - 12:03 PM

 

Chase bank is trying to change the good American ways!!!!! I am a contractor and have been for a long time... I pay for products out of my pocket in CASH, and ask my customers to pay me in cash so most of them write me a check to CASH and all other banks will cash it since they take a finger print and 2 forms of ID's with all the info they need on the person cashing it!!!!! I had the most HORRIBLE experience today at the chase bank located in Lake worth on N. 10th Ave and Florida Mango dr. 2601 10th Ave N, Lake worth FL - ( Ellen Burnelle) the manager that could not tell me if the account holders are even aware of the fact that chase bank does not cash check made out to cash, even with all the identification and finger print!!! I am a contractor how am I to know which bank has which policy... I am working hard just to get paid on the job I did and all they say it "NO" I swear this is what one of the managers at the location told me... "I am saying NO" just like that.... when I ask is there any other bank that does this she says yes there are plenty ... I ask name one.... she says nothing!!!!!!!! I ask if she can just this time call the account holder and make sure the check is in the right persons hand and she says NO!!!!!!!! What has America come to? How can they change the rules and ways we have been doing business for years in this country and also be so very mean about it!!!! I had my uniform on and was just coming back from a job and even dough she was not presentable with her hair flying everywhere and just the way she carried herself and talked with me was the rudest I have ever witnessed!!!! Of course if a guy like me loses his temper he is going to go to jail... But how can they make a hard working man feel like we are from a lower class, because they are the only ones trying to change the way all banks work!!!!!!!!!!!!

3

I Love This Bank
5 stars - LMGale - Thursday, January 3, 2013 - 10:05 AM

I still have the credit union account my parents helped me open when I was 12, but national banking is often necessary. I got a Chase Freedom card a few years ago after doing some research, and opened a Chase bank account this year when I started traveling a lot again. I think I've got the best of both worlds by banking with my credit union and Chase. Their customer service is as personal as the credit union's, teller hours are convenient, credit card customer service is prompt, friendly and solutions-oriented. I've banked with Bank of America and Western Union at times in the past, and the experience with Chase is much better. It's like flying Southwest instead of Delta.

2

Beware! Does Not Hyonor Offers. Assigns Personal Bankers Who Are Not There.
1 stars - econ - Thursday, September 6, 2012 - 11:01 PM

Bank SENT me without prior knowledge, a bonus code for opening checking account for $125 bonus.  Tried to fund after opening,  Automated Clearing House collection could not find my other account at something called Bank of America.  Sent note asking to fix  to my "personal banker" assighed to the account.  He had left the Bank.  Tried to deposit checks at branch to fund, was told account had been closed.  Tried another offer, was told could not do business there as computer rejected me for having a closed account.

2

Chase Bank, Great Service Worth The Extra Fee
4 stars - Alhlove777 - Friday, November 18, 2011 - 3:42 PM

I love Chase Bank. I have to drive out of town to get to my nearest branch but that has not kept me from leaving them since I moved. Recently I quit my job and no longer have direct deposit so I got slapped w/ a $12 monthly fee. But to avoid the fee I was told by a branch manager to simply have someone send $500 from another account each month. I haven't tried it yet but she said it will work. I don't mind paying the fees. They have great customer service. I love the online bill payment and person to person quick pay. You can make deposits at thier atm's & the check image prints on the reciept. You can use mobile banking and other features that just make CHASE better. I can view my statment history online for serveral years back (without a fee). I did get swayed by another bank in my town offering $100 to open a new account. I did not close Chase, just kept it on the back burner while I tried out ONB. Within 2.5 months I was putting my money back in Chase. The branch manager even refunded some of my bank fees because I decided to stay with CHASE.  

2

My Experience
5 stars - wells89 - Wednesday, March 9, 2011 - 6:28 PM

i personally love this bank i alway go inside to cash checks or deposit i dont wait in long lines, and if i have a question its answered accurately. opening an account is no big hassle either over recommend this bank

2

Was Satisfied With Wamu, Now Satisfied With Chase
5 stars - uuu77777 - Friday, February 18, 2011 - 2:21 PM

I am a member at Chase bank after they bought Washington Mutual who I was very satisfied with.  I was worried that I would lose the excellent customer service and privileges that were offered to me as a member at WaMu, but not only did Chase retain those privileges, but gave us more.  I guess I don't ask for that much out of a bank, but for what I do, Chase has delivered.

2

Credit Card
4 stars - philstacy - Friday, June 18, 2010 - 10:42 AM

I have a rewards cedit card from this bank and have had no problems. They do what they say they will do and customer service is responsive. I forgot to pay on time once and when I called they waived the late payment fee of $39.

2

Attempt At A Loan
1 stars - erictowle - Wednesday, March 13, 2013 - 4:36 PM

I called chase about a loan, so i could finish my addition..

2 months of paperwork,several attempts to get a manager, and in the end they said they do not do these types of loans...

I can not believe they could **** up this bad!!!!

never use chase for anything,please!!!!!!!!!!!!!!!!!!

1

Chase Bank Rob This Disability Person Of Many $$$$$!!!!
1 stars - chaserobvictim - Tuesday, December 25, 2012 - 10:45 PM

I am person robbed by Chase banking institution.  As a person with multi disabilities, I feel because of 9000 dollars set away for many services of medical disability, related to job incident, robbed and assaulted in classroom by gang of African student, and some other darkly skinned minorities, Chase think it could take my money and use the excuse that I was mentally incompetent.  But I am very aware of whats going on around me, as I am a publish author of many interesting book, and critically acclaim International artist of many beautiful painting.  Because of disabilities, my mobility ability has detered me from moving around like normal intelligent human being. 

Therefore, I have been ignore by Chase bank!!! On and about 2008,  I have been trying to get someone to listen to me about this injustices.  You see, I put 85 thousand dollar in Chase bank.  But through many mystery, all monies dissappear, before the year January 2010!  On June 2009,  I put my social security check in as well through direct deposit, which is electronic deposit.  But my money somehow all went up in smokes, in about three months! For some unknown reasons, Chase allow someone to enter my account, with my checking account number, and put in $250 So I try to get account changed.  But I was ignored, as Chase think person of many disability is of no value, like stray dog roaming street! In the year of 2010, someone call chase and cancell my debit card.  But Chase fail to obtain my proper permissions for this change to my account with many of my monies from disability payment from prior years! 

I found out when I tried purchase something, Chase was also double charging me; I have tried to set up appointment with the bank.  But I was ignored!!! I found in the beginning of this year, Chase deleted my account summaries, without my proper permissions,  after asking them not too!! No one contact me from the bank!!! Chase continue to tell me that thousands of my disability dollars was used with my debit card.  But that was impossible, as I believe in paying cash for all purchase! When I asked for investigation by security official, there was no letter informing me of investigation!  I told the bank and, they were aware someone in there office was stealing my money, some $45,000 dollars!  But Chase do nothing but ignore me & steal more of my disabilities check!

My Social Security check went so fast! I had thousand of dollar, when I added Social Security check through electronic direct deposit.  That money miraculously vanish into big air too! My identity was stolen! And Chase knew it!  But they think it's ok for criminal to scam me because I don't move around like healthy person working in Chase bank branch!

They knew it when they allow a woman on Nov 2011 go into my account and add money. I could not prove she added it, as it was deducted out of my account. I did not buy a purple car with giant rims & tires, or did I spend mult thousands of dollars.  So I ask for them to calculate the monies on my summary.  But they would not provide me with necessary assistances, as they think I'm stupid, due to my many obvious manifestation of physical impairment!

I was denied access to my account for one year, and was blocked from entering it. When I went to download it from another computer, most of my summary was blank, stating office use. I did save both summaries. Nevertheless, Chase delete the 2 account without my explicit permissions!!! My Social Security check should have not been touched, because I had a few thousands of dollars, before bank took moneys in bank account, as well social security, I have totally ignored by bank.  How does disability person get this unjust robbery reverse?

1

Chase Is Ok
4 stars - jimmyc - Monday, December 17, 2012 - 4:44 AM

I like the fact there are Chase branches in very convenient locations so I can use the ATM at no charge. It has been years since I actually went into a branch though. I keep my checking account at Chase and use their bill pay. I have direct deposit, so it is a free account. I also get cash rewards, albeit small, for using my debit card at certain merchants. I didn't even know this until I saw a small deposit in my account one day. As far as earning interest, I keep my excess at an online bank and transfer funds to Chase when I need funds. This works well for me. Lastly, I have a credit card with Chase which I pay in full each month. I have no complaints.

1

Giving Good Rating, A Couple Of Years Ago They Would Have Got 1 Star
4 stars - lanced - Thursday, September 13, 2012 - 7:04 PM

have had a few experiences just lately, and they have all been positive.  were great with my credit cards, home loan, no problems......they are getting better i think.

1

Good Customer Service
5 stars - earrings - Sunday, October 2, 2011 - 12:58 PM

My husband and myself were on vacation and celebrating our 2nd year anniversay. We visited a Chase branch in Peoria, Illinois at 2301 N Wisconsin Avenue on July 5, 2011. As we conducted our business, an employee by the name of Hurlestine Randle went out of her way to make us feel the most comfortable and welcome. We were really impressed. I will never forget that visit. I really feel like her efforts should not go unnoticed or unrewarded. It would be a perfect world in the banking industry if all tellers were as she is. GOOD JOB HURLESTINE AND CHASE!   From a very satisfied customer, C Y Golden in Indianapolis, Indiana. Thank you.

1

Great Bank
5 stars - boatgirl2 - Tuesday, August 9, 2011 - 9:01 PM

Love this bank, very friendly and helpful. When I go into the branch they make sure that my transaction is taken care of quickly.

My banker makes sure I am aware of all the services and benefits that come with my accounts. She gets to know me on a personal level and makes sure that I am saving time and money. Even when she is out of the office the other employees make me feel right at home.

Recently, I learned the auto rates had dropped and now I am saving over $4000.00 interest. Now that's what I call a personal banker always has my best interest at heart.  Check out their current promotions incluing checking account coupons, auto rates, mtg. rates.  I recommend my personal banker to everyone I know!

1

Good Website
4 stars - GCLove - Thursday, May 19, 2011 - 6:42 AM

With internet banking becoming a bigger part of banking over the past five years, it is important to me that the site is simple and easy to load on slower internet connections. Chase's dose that and more; they added features that matter to me like the ability to check my balance and history through text messages. They have links for safe on-line shopping, reporting fraud and E-mail scams. These are just a few reasons why I have stayed with Chase through the years.

1

Good Service Yet Hefty Fees
4 stars - tgardner1960 - Friday, May 13, 2011 - 6:21 AM

I'm currently banking with chase and I have to say they are one of the best banks in america. I have never felt more secure with my money than I do with Chase. I can actually sleep without constantly checking my account balance and one time I experienced some fraud on my debit card and I received a credit back to my account with no hassle. Definitely the best back ever. The only draw back is that they have hefty fees.

1


5 stars - MarjiS - Saturday, April 23, 2011 - 3:13 PM

This is an extraordinary bank! They really try to please their customers, like me. They have the best hours of operation of any bank around. They are open on Saturdays until 3 p.m. lobby and drive-thru. They are so helpful like if you need something notarized or need a money order, they are free of charge. The people are very courteous and always acknowledge you the minute you come inside. Many times they offer coffee and pastries for the customers.

1

LOVE My Bank!
5 stars - CallMeIsabella - Friday, June 25, 2010 - 8:10 PM

I have been with this bank for years and years - starting back when they were Washington Mutual.  I have NEVER had a bad experience with this bank.  EVERY teller is friendly and knowledgable.  There are hardly ever lines at 2 of the branches that I go to, but when there is, they go pretty fast. There are NO fees for ANYTHING, except for overdraft fees, but that is my own fault when that happens.  I now have a debit card that gives me points for every purchase I make (when used as a credit card, not using the pin) AND points for all bills paid online (which, of course, is free).  I would recommend this bank to anyone and everyone.

-3
 
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