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701 East 60th Street North
Sioux Falls, SD 57104

CitiBank is one of the world’s largest financial institutions, with over a trillion dollars worth of assets. It features a wide scope of business operations, from small business and commercial banking, to credit cards and investment vehicles. Its personal banking options feature standard products like checking, savings, and money market accounts, as well as certificates of deposits. The bank also features services that are unique to CitiBank and offer customers intuitive means of managing their deposit accounts.

CitiBank’s checking account offerings differ by account requirements and benefits. It has a student account that has no monthly fees and comes free ATM use, and its premium account offers free financial advice from a CitiBank expert. Each checking account is part of the bank’s reward program that offers ways for customers to earn points that can be redeemed for various merchandise or travel rewards. CitiBank’s savings account options feature a basic savings account with no monthly fees when a minimum daily balance is kept, and a money market account that offers increased rates of interest as the account balance grows. CDs and IRA CDs give customers guaranteed interest rates and are available in term lengths from 3 months to 5 years. CitiBank regularly features special offers connected to various deposit accounts, from bonus reward points to cash back incentives.

CitiBank online banking is free and makes account management easy for customers. From bill payment to money transfers to account alerts, Citi’s Internet banking platform offers great functionality. Its smartphone and tablet apps make banking on the go convenient and offer nice user interfaces. Citi’s sophisticated financial tools also provide a means for customers to analyze expenses, create budgets, track their net worth, and set bill reminders. The bank operates its own ATM network of over 26,000 ATMs located across the United States and in 40 countries.

CitiBank has more than 200 years of history behind its name, being originally established in New York City as the First National City Bank in 1812. It is a subsidiary of CitiGroup, which is a company that operates numerous trusts and funds under its umbrella. The bank changed its name to CitiBank in 1976 moved to its current headquarters in Sioux Falls, South Dakota in 2011.

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10/17/11 - Citibank Arrests Customers For Trying To Close Accounts
10/4/11 - Now Citibank Reveals It Will Charge Customers $20 If They Have Too Low An Account Balance
10/4/11 - Citibank Adds Money-Tracking Tools To Online Banking
9/19/11 - Larger Checking Account Fees at Citi, But Bonuses Continue
9/16/11 - Citibank To Raise Monthly Fees On Checking Accounts
6/9/11 - Citibank Security Breach
4/5/11 - Citibank Will Minimize Overdraft Fees On Checks
2/3/11 - $125 Citibank Checking Account Promotion - YMMV
11/24/10 - Free Checking Accounts Requiring More Work at the Mega Banks
10/9/10 - Tax On The CD Opened In 2009 With The Citi Secured Credit Card
9/22/10 - $250 Prepaid Gift Card with Citibank Business Checking Account
9/17/10 - Citibank Checking/Savings Account Promo with up to 40,000 ThankYou Points
9/1/10 - Citibank To Reduce Fees On Checking Accounts
8/17/10 - Excessive Withdrawal Fees from Bank of America, Citi, Wells Fargo and Ally
7/26/10 - Citibank Checking Account Bonus Of $200 Or $400 In Los Angeles Area
7/22/10 - Free Checking For Certain Citibank Customers
6/28/10 - Making The Most Out Of Citi's Thank You Network Points
5/18/10 - Citibank 5% Cash Back Debit Card Promotion
2/24/10 - No More Cash Back When Funding Citibank Accounts with a Credit Card?
2/23/10 - Citibank's New 7-Day Rule for Withdrawals?
2/23/10 - $100 Citibank Checking Account Bonus
2/22/10 - Update on Citi's 4.07% 18-Month Secured MasterCard CD
2/21/10 - This Bank Appears To Be Heading In An Unfriendly Direction
2/10/10 - $25 Bonus for Opening Citibank Ultimate Savings Account
2/2/10 - When 'free checking' isn't free [CNNMoney]
1/26/10 - Citibank Checking Bonus of 20,000 ThankYou Points [SD]
12/22/09 - Update on the 4.07% 18-Month CD ($25K Max) at Citibank via its Secured MasterCard Program
9/18/09 - 4.07% 18-Month CD ($25K Max) Continues at Citibank via its Secured MasterCard Program
9/2/09 - Update on Citibank's CDs - Branch Specials & Secured MasterCard CD - Update
8/26/09 - Update on Citibank's CDs - Branch Specials & Secured MasterCard CD
8/18/09 - Update on Citibank's CD Specials - 4.00% 60-Month CD Continues in Some States
8/6/09 - 4.07% 18-Month CD ($25K Max) at Citibank - Nationally Available
7/15/09 - 4.00% 60-Month CD & 2.50% 24-Month CD at Citibank in Some States
4/1/09 - Update on Citibank CD Specials - 2.50% 8-Month CD in a Few States
3/29/09 - Citibank CD Specials - 2.50% 8-month in CA & 2.75% 12-month in TX
1/28/09 - Citibank's Checking, Money Market and Credit Card Promotion
12/21/08 - $25 Bonus at Citibank for Opening the Ultimate Savings Account - Update
11/24/08 - Unlimited FDIC Coverage for Citibank Checking Accounts
10/7/08 - $25 Bonus at Citibank for Opening the Ultimate Savings Account
9/30/08 - Citibank Raises Yields: 3.50% Savings Account, 4.00% 6-Month CD
9/29/08 - Citigroup to Acquire Wachovia's Banking Operations with Help from the Feds
9/8/08 - Citibank Specials: 4.00% 6-Month CD in CA and NV, 3.75% MMA in TX
9/5/08 - $100 Checking Account Bonus at Citibank
5/29/08 - $150 Citibank Checking Account Bonus
5/13/08 - New $200 Citibank Checking Account Promotion
4/4/08 - Citibank Checking and Savings Account Promotions
4/2/08 - More Rate Cuts - Savings, Checking and Reward Checking Accounts
3/11/08 - Savings Account Rate Cuts by Countrywide, ING Direct and Citibank
1/29/08 - More Falling Savings Account and CD Rates
11/25/07 - $200 Citibank Checking Account Promotion
11/19/07 - Extended 5% Cash Back Promo for Citi Dividend Credit Cards
11/7/07 - Another Round of Falling Rates: CitiBank, Cap One, WaMu, iGoBanking, ...
9/11/07 - Citibank Raises Yield on Ultimate Money Account to 5.10% / Citibank Promo Updates
7/6/07 - Another New $100 Bonus for Citibank Ultimate Savings Account
5/29/07 - New $200 Citibank Checking Account Bonus
5/17/07 - New $100 Bonus for Citibank Ultimate Savings Account
5/11/07 - Citibank's New 5% Ultimate Money Account
4/3/07 - Citibank Drops e-Savings Account Rate to 4.50%
3/21/07 - New $50 Bonus for Citibank Ultimate Savings Account and Bonus Updates
3/1/07 - $25 Bonus for Citibank's New Ultimate Savings Account
2/7/07 - 6% Savings Account Promos Like Yesterday's Toasters
2/5/07 - Citibank e-Savings Account Bonuses
1/30/07 - Citibank Drops e-Savings Account Rate to 4.75% - Other Citibank and Online Banking News
12/23/06 - $100 Citibank Checking and e-Savings Account Bonus
12/5/06 - Update on the Citibank $200 Checking Account Promotion
10/25/06 - $25 Bonus for Citibank's e-Savings/EZ Checking Package
10/16/06 - New $200 Checking Account Bonus at Citibank
9/6/06 - 6.00% 6-Month CD Still Available for Those in Texas
8/13/06 - Another Chance at $200 Citibank Checking Account/Credit Card Deal

Citibank Is Only Ok For Credit Cards

Citibank accounts are just not that great. They have lots of fees; they require large balances such as 1500 or 6000 or 10000 or 100000 to avoid ridiculous monthly service fees. Plus, they still charge you for wires, official bank checks, and to use a non-Citibank ATM without any reimbursements of non-Citi ATM fees. Plus, I find that everytime I call customer service reps, even for more banking questions and issues, are outsourced to India. They do not help. I had to go to my branch bank and have them go through some internal callings to follow up on banking issues.

Their credit cards are ok. The thankyou network is ok. Sometimes the thankyou points to gift card conversions is not 1-1, more like 0.833:1

Fair Weather Bank

 Citibank should be boycotted because of their high interest rates, absurd fees and and complete lack of regard for their clients. They will ruin the credit of customers in EXCELLENT standing, by making decisions that they refuse to justify. I am totally fed up with this poor excuse for a bank and the incompetent management who took billions in bailout money, and paid huge bonuses to the executive buffoons, when they should have been left to crumble. And now they continue to turn their backs on clients. Thats what the goverment should have done to them, and hold senior management criminally responsible.

Cannot Wait To Close My Account

I have had a horrible time trying to make payments onto the account I have. 

First off, we purchased my engagement ring at Fred Meyer Jewelers. Who are awesome and amazing! Unfortately Citi Bank screwed the pooch with Fred Meyer and they are no longer using Citi Bank. 

This is where my issue started... I tried and tried to make payments on my account by the deadline and their electronic check hotline would always say that they accepted the payment and three or four days later it would be returned. I would then call and speak with a representative who would give me the run around for about 45 mins till I was blue in the face. Finally I would get a manager who would be able to assist me and not have to speak off a script and yet not all my questions would be answered. 

I have tried 4 more times between calling and than be redirected back into their electronic check hotline to by a representative because I said I did not want to be charged the $14.95 fee for having a representative assist me with payment. I was only talking to them because their hotline kept giving me an error of" Sorry could not process that requested, Please hold one moment for a representative..." and I would then again I would be speaking with a representative who couldn't take a payment without charging me the $14.95 fee for payment. Yet their system wouldn't accept payment. 

After playing this game for about 5 rounds... I got a representative who directed me to their website to make an online payment. At this time, I am thinking.. "Awesome! I can pay off my $1100 remaining balance!" Unfortately it would not allow me access to make an online payment but then direct me to speak with a representative again. 

How in the world is a card holder suppose to make a payment if the customer service/billing will  not accept payment without adding another fee onto the account. 


I have found thier games to be ridiculous! Frustrating and right now mad hatter style. 




I bet you would get better customer service and assistance with any of your banking needs! 

CD Early Withdrawal Penalty Is Huge, Upto 1 Year Of Earnings

CD Early withdrawal penalty is huge, upto 1 year of earnings, even though CD rates are high maybe 2% APY.



Data for Q2 2014

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of June 30, 2014 Citibank had $8.13 billion in non-current loans and owned real-estate with $163.62 billion in equity and loan loss allowances on hand to cover it. This gives Citibank a Texas Ratio of 4.97% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for Citibank decreased slightly from 6.50% as of June 30, 2013 to 4.97% as of June 30, 2014, resulting in a positive change of 23.60%.This indicates that the balance sheet and financial strength for Citibank has improved slightly in recent periods.

Deposit Growth


In the past year, Citibank has increased its total deposits by $19.37 billion, resulting in 2.02% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Citibank has shown is above average.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Citibank has $1367.84 billion in assets with $163.62 billion in equity, resulting in a capitalization level of 11.96%, which is excellent.

Institution Statistics

FDIC Certificate #7213
Year Established1812
Primary RegulatorOCC
Assets and Liabilities
Assets$1.37 trillion
Loans$599.51 billion
Deposits$976.70 billion
Equity Capital$149.83 billion
Loan Loss Allowance$13.79 billion
Unbacked Noncurrent Loans$7.82 billion
Real Estate Owned$313.00 million
Historic Data - June 2013
Assets$1.32 trillion
Equity Capital$146.60 billion
Loan Loss Allowance$17.84 billion
Unbacked Noncurrent Loans$7.82 billion
Real Estate Owned$275.00 million
Profit Margin - Quarterly
Return on Assets0.91%
Return on Equity8.31%
Interest Income$23.88 billion
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Citibank Savings Account Rates

0.15%$500k-Citibank Savings Plus Account
0.15%$100k-Citibank Savings Plus Account - Citigold
0.01%--Day-to-Day Savings

Citibank Checking Account Rates

0.05%$500-Citigold Interest Checking
0.01%$100-Interest Checking Account

Citibank CD Rates

0.50%$1k-5 Year CD
0.35%$1k-3 Year CD
0.35%$1k-4 Year CD
0.25%$1k-18 Month CD
0.25%$1k-2 Year CD
0.25%$1k-30 Month CD
0.20%$1k-1 Year CD
0.20%$1k-13 Month CD
0.15%$1k-9 Month CD
0.15%$1k-10 Month CD
0.10%$1k-6 Month CD
0.10%$1k-7 Month CD
0.10%$1k-8 Month CD
0.05%$1k-3 Month CD
0.05%$1k-4 Month CD
0.05%$1k-5 Month CD

Citibank IRA Rates

0.50%$1k-5 Year IRA
0.35%$1k-3 Year IRA
0.35%$1k-4 Year IRA
0.25%$1k-18 Month IRA
0.25%$1k-2 Year IRA
0.25%$1k-30 Month IRA
0.20%$1k-1 Year IRA
0.20%$1k-13 Month IRA
0.15%$1k-9 Month IRA
0.15%$1k-10 Month IRA
0.10%$1k-6 Month IRA
0.10%$1k-7 Month IRA
0.10%$1k-8 Month IRA
0.05%$1k-3 Month IRA
0.05%$1k-4 Month IRA
0.05%$1k-5 Month IRA

Citibank has 1,031 locations. Click to view all Citibank locations.