2.5 star ratingAverage User Rating:
2.5 star rating based on 11 reviews.

Customers Bank

Customers Bank Locations
99 Bridge St
Phoenixville, PA 19460
610-933-2000
www.customersbank.com

FDIC


Customers Bank is headquartered in Phoenixville and is the 12st largest bank in the state of Pennsylvania. It is also the 219st largest bank in the nation. It was established in 1997 and as of March of 2013, it had grown to 283 employees at 15 locations. Customers Bank's money market rates are 82% higher than the national average, and it has a 4-star health rating.

Related Posts

Customers Bank's New-Branch Money Market Special At Hamilton NJ (Forum) - 5/24/2011

A reader posted the following comment on a Customers Bank new-branch money market special: Hamilton, NJ branch of Customers Bank is offering 2% Money Market Promotional APY through 7/31/11.  It is a recently opened branch.  The rate is advertise

CD Rate Drop At Customers Bank (Forum) - 2/27/2011

11-month CD special at Customers Bank (PA, NJ) now 1.40% APY (was 1.50%). No mention of 24-month CD special at bank's website (must have expired). Money Market promotional rate still 1.50% APY.

USA Bank, Re-Established Branch Of Customers Bank? (Forum) - 1/23/2011

Following Ken's usual excellent bank reports, I explored Customers Bank to open a CD and they showed an 11 month at 1.50 and a 24 month at 1.75% minimum $500 which Ken had reported.   ...but they referred me to their “NY branch” (

CD and Money Market Specials Continue at Customers Bank in PA, NJ & NY - Local Only - 1/17/2011

Customers Bank continues to offer good deals on CDs and a money market account. The rates have gone down since my December post , but the rates remain competitive. These specials are listed as January ...

2010




See Rates for: Savings | Money Market | CD | IRA

Customers Bank Savings Account Rates

ApyMinMaxProduct
0.50%--Reserve Savings Account

Customers Bank Money Market Rates

ApyMinMaxProduct
0.80%$10k$500kMoney Market Account

Customers Bank CD Rates

ApyMinMaxProduct
1.50%$500-36 Month CD

Customers Bank IRA Rates

ApyMinMaxProduct
1.50%$500-36 Month IRA

Rates updated: 6/18/2013

Data for Q1 2013


Institution Statistics


Customers Bank
FDIC Certificate #34444
BankRate ReportView
Year Established1997
Employees283
Primary RegulatorFED

Assets and Liabilities

Assets$3.46 billion
Loans$2.95 billion
Deposits$2.55 billion
Equity Capital$271.72 million
Loan Loss Allowance$26.44 million
Unbacked Noncurrent Loans$72.69 million
Real Estate Owned$5.15 million

Historic Data - March 2012

Assets$1.97 billion
Equity Capital$146.44 million
Loan Loss Allowance$15.40 million
Unbacked Noncurrent Loans$33.85 million
Real Estate Owned$4.27 million

Profit Margin - Quarterly

Net Interest Margin2.85%
Return on Assets0.91%
Return on Equity12.19%
Interest Income$27.92 million

Institution Health


Overall Score:
4 out of 5
4
Texas Ratio3
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of March 31, 2013 Customers Bank had $77.83 million in non-current loans and owned real-estate with $298.15 million in equity and loan loss allowances on hand to cover it. This gives Customers Bank a Texas Ratio of 26.11% which is average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
Texas Ratio Trend3
The Texas Ratio for Customers Bank held steady from 23.56% as of March 31, 2012 to 26.11% as of March 31, 2013, resulting in a negative change of 10.83%. This indicates that the balance sheet and financial strength for Customers Bank has held steady in recent periods.
Deposit Growth5
In the past year, Customers Bank has increased its total deposits by $737.57 million, resulting in 40.77% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Customers Bank has shown is excellent.
Capitalization3
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Customers Bank has $3.46 billion in assets with $298.15 million in equity, resulting in a capitalization level of 8.61%, which is average.
Write Review

Not A Good Bank
1 stars - jguils - Friday, March 9, 2012 - 5:09 PM

Customers Bank is not flexible. They are not a good bank to do business with. They are very arrogant and their management team is the worst management I have ever worked with. Larger Banks have much better management and after dealing with Banks for twenty years I would say this bank will go out of business similar to USABank because their management is not that good. I would NOT recommend anyone do any kind of business with this bank. TBWHIAMFCS'

7

The Worst Bank And Down Right Ruthless
1 stars - JamesAnthony - Tuesday, May 22, 2012 - 9:59 PM

This is the Worst bank in the history of banks. Dont be late with these guys they will charge you fees, penalties and interest until you blled from the eyeys.

4

Great Rates!
5 stars - llynj - Friday, May 18, 2012 - 2:39 PM

Great rates!

4

NOT A GOOD BANK - MANY MORE GOOD REGIONAL BANKS THAT CARE ABOUT PEOPLE Vs ITSELF
1 stars - customers - Monday, April 30, 2012 - 8:14 AM

The bank is not flexible ever since taking over from USA Bank. The key executives that were good to do business with all left. The new executives in corporate headquarters at Customers Bank caused many many original investors to lose a lot of money by not be flexible nor working with the federal government to help individual investors. Just a terrible bank to do business with and would not recommend them at all. There are way too many friendly banks to do business with that work with you and the federal government. This back just cares about themselves. TBWHIAMFCS

4

Run, Don't Walk
1 stars - Murphy123 - Friday, April 20, 2012 - 10:40 AM

I don't need to say more.  HORRIBLE

4

Horrible, Horrible People...Ruthless Is The Right Word!
1 stars - pramondo - Tuesday, December 4, 2012 - 8:44 PM

This post has been removed

3

Customer's Bank
5 stars - jk - Wednesday, December 26, 2012 - 3:51 PM

I have found Customer"s Bank to be outstanding in all ways, since I moved personal and business accounts there 3 years ago.  They have the best rates and best customer service of all the other banks.  It's like dealing with a small personal bank with big bank capability.  Their money market rates are excellent and safe.

2

Awesome Bank!
5 stars - annalpn - Tuesday, November 27, 2012 - 1:35 PM

Apparently, all the people who wrote negative comments about Customers Bank never visited the one located in Newtown, PA.  The entire staff there is extremely knowledgeable and helpful in every way, and they make each and every customer feel they are special as soon as they walk in the door.  We never felt this way about any other bank we dealt with and our entire family goes there.  I highly recommend this location.

2

Customers Bank
1 stars - devil - Thursday, September 20, 2012 - 8:09 AM

Run don't walk is a perfect fit. As long as Bob White/Robert White is out there in Pennsylvania do not STOP, Run from this low life and uncaring individual. He is there to rip people off and not take care of long standing customers. RUN FROM THE DEVIL HIMSELF. Bob White. Horrible.

2

I'm Current On My Loan And Getting Forclosed On By Customers Bank
1 stars - Anonymous - Friday, June 8, 2012 - 9:56 AM

I fell behind on my loan, caught up a few months later have been current for thre months and now they are still foreclosing on me. THis is how they treat their customers.

1

Awesome Service
5 stars - Anonymous - Friday, June 1, 2012 - 10:57 AM

I can't speak to the experiences of the previous posters, but my experience was very pleasant. Staff were courteous and the rates were great.

1