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Overview / Commentary
610-933-2000
99 Bridge St
Phoenixville, PA 19460

Customers Bank is a mid-sized, Pennsylvania-based bank that offers personal and business banking depository and loan products and services. The bank has been in recognized in the past by DepositAccounts for its money market specials.

Customers Bank’s checking account offerings feature a free option that has no minimum balance requirement or monthly fees, and another option that has a minimum account balance requirement but also refunds an ATM fee incurred in the United States. The bank’s savings account usually offers a competitive interest rate that, along with its money market account offering, targets consumers looking to maintain liquidity while experiencing some sort of return. Limited Certificate of Deposit (CD) options are available and the bank is currently offering a 12-month term length. Customers Bank’s Visa debit card gives consumers an opportunity to earn cash back on their every day spending. On the business banking side, checking accounts and commercial lending enable the bank to provide solutions for different businesses.

Customers Bank online banking provides a web-based platform for customers to utilize budgeting and financial management tools powered by Intuit. Account holders can also use the online banking system to pay bills, transfer funds, check balances, and deposit checks. The bank’s mobile apps also create a way for these tasks to be completed via a smartphone while on the run. These online platforms also come with an added layer of security provided by the bank.

Customers Bank was originally established in 1997 as New Century Bank. The bank changed its name in 2011 and is headquartered in Phoenixville, Pennsylvania. It serves its customers through multiple branches across several states.

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Not A Good Bank

Customers Bank is not flexible. They are not a good bank to do business with. They are very arrogant and their management team is the worst management I have ever worked with. Larger Banks have much better management and after dealing with Banks for twenty years I would say this bank will go out of business similar to USABank because their management is not that good. I would NOT recommend anyone do any kind of business with this bank. TBWHIAMFCS'

$51M To Where????

This "local..home town" bank is investing $51,000,000 with two brothers to start a bank in India. What? Not enough local business or have you been "conned"?

Great Rates!

Great rates!

Horrible Bank

Don't do business with them. Not friendly or helpful management staff. It's either their way or no way.
Not very customer service oriented.

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Health

Data for Q1 2014

Institution Health

A

Texas Ratio

GRADE:
A

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Customers Bank had $46.54 million in non-current loans and owned real-estate with $451.3 million in equity and loan loss allowances on hand to cover it. This gives Customers Bank a Texas Ratio of 10.31% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
A+

The Texas Ratio for Customers Bank decreased dramatically from 26.08% as of March 31, 2013 to 10.31% as of March 31, 2014, resulting in a positive change of 60.45%.This indicates that the balance sheet and financial strength for Customers Bank has improved dramatically in recent periods.

Deposit Growth

GRADE:
A+

In the past year, Customers Bank has increased its total deposits by $1.07 billion, resulting in 42.06% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Customers Bank has shown is excellent.

Capitalization

GRADE:
C+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Customers Bank has $4.99 billion in assets with $451.3 million in equity, resulting in a capitalization level of 9.05%, which is average.

Institution Statistics

Overall
FDIC Certificate #34444
Year Established1997
Employees387
Primary RegulatorFED
Assets and Liabilities
Assets$4.99 billion
Loans$4.03 billion
Deposits$3.62 billion
Equity Capital$424.60 million
Loan Loss Allowance$26.70 million
Unbacked Noncurrent Loans$40.20 million
Real Estate Owned$6.34 million
Historic Data - March 2013
Assets$3.46 billion
Equity Capital$271.72 million
Loan Loss Allowance$26.44 million
Unbacked Noncurrent Loans$40.20 million
Real Estate Owned$5.15 million
Profit Margin - Quarterly
Net Interest Margin2.9%
Return on Assets0.83%
Return on Equity9.03%
Interest Income$36.85 million
Rates
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Customers Bank Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.50%--Reserve Savings Account

Customers Bank Money Market Rates

DetailsAPYMINMAXPRODUCT
0.65%$10k$500kMoney Market Account

Customers Bank CD Rates

DetailsAPYMINMAXPRODUCT
1.75%$500-60 Month CD
1.50%$500-48 Month CD
1.00%$500-36 Month CD
0.70%$500-12 Month CD
0.70%$500-11 - 30 Month CD
0.35%$500-6 - 10 Month CD
0.25%$500-Less than 6 Month CD
Locations

Customers Bank has 15 locations. Click to view all Customers Bank locations.