2 star ratingAverage User Rating:
2 star rating based on 5 reviews.

Customers Bank

Customers Bank Locations
99 Bridge St
Phoenixville, PA 19460
610-933-2000
www.customersbank.com



Customers Bank is headquartered in Phoenixville and is the 15st largest bank in the state of Pennsylvania. It is also the 359th largest bank in the nation. It was established in 1997 and as of March of 2012, it had grown to 227 employees at 16 locations. Customers Bank's money market rates are 82% higher than the national average, and it has a 4-star health rating.

Related Posts

Customers Bank's New-Branch Money Market Special At Hamilton NJ (Forum) - 5/24/2011

A reader posted the following comment on a Customers Bank new-branch money market special: Hamilton, NJ branch of Customers Bank is offering 2% Money Market Promotional APY through 7/31/11.  It is a recently opened branch.  The rate is advertise

CD Rate Drop At Customers Bank (Forum) - 2/27/2011

11-month CD special at Customers Bank (PA, NJ) now 1.40% APY (was 1.50%). No mention of 24-month CD special at bank's website (must have expired). Money Market promotional rate still 1.50% APY.

USA Bank, Re-Established Branch Of Customers Bank? (Forum) - 1/23/2011

Following Ken's usual excellent bank reports, I explored Customers Bank to open a CD and they showed an 11 month at 1.50 and a 24 month at 1.75% minimum $500 which Ken had reported.   ...but they referred me to their “NY branch” (

CD and Money Market Specials Continue at Customers Bank in PA, NJ & NY - Local Only - 1/17/2011

Customers Bank continues to offer good deals on CDs and a money market account. The rates have gone down since my December post , but the rates remain competitive. These specials are listed as January ...

2010




See Rates for: Savings | Money Market | CD | IRA

Customers Bank Savings Account Rates

ApyMinMaxProduct
0.50%--Reserve Savings Account

Customers Bank Money Market Rates

ApyMinMaxProduct
0.80%$10k$500kMoney Market Account

Customers Bank CD Rates

ApyMinMaxProduct
0.80%$500-13 Month CD

Customers Bank IRA Rates

ApyMinMaxProduct
0.80%$500-13 Month IRA

Rates updated: 5/25/2012

Data for Q1 2012


Institution Statistics


Customers Bank
FDIC Certificate #34444
BankRate ReportView
Year Established1997
Employees227
Primary RegulatorFED

Assets and Liabilities

Assets$1.97 billion
Loans$1.47 billion
Deposits$1.81 billion
Equity Capital$146.44 million
Loan Loss Allowance$15.40 million
Unbacked Noncurrent Loans$34.96 million
Real Estate Owned$5.94 million

Historic Data - March 2011

Assets$1.61 billion
Equity Capital$119.24 million
Loan Loss Allowance$17.30 million
Unbacked Noncurrent Loans$27.57 million
Real Estate Owned$3.26 million

Profit Margin - Quarterly

Net Interest Margin2.81%
Return on Assets0.64%
Return on Equity8.96%
Interest Income$18.70 million

Institution Health


Overall Score:
4 out of 5
4
Texas Ratio3
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of March 31, 2012 Customers Bank had $40.9 million in non-current loans and owned real-estate with $161.84 million in equity and loan loss allowances on hand to cover it. This gives Customers Bank a Texas Ratio of 25.27% which is average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
Texas Ratio Trend3
The Texas Ratio for Customers Bank held steady from 22.59% as of March 31, 2011 to 25.27% as of March 31, 2012, resulting in a negative change of 11.89%. This indicates that the balance sheet and financial strength for Customers Bank has held steady in recent periods.
Deposit Growth5
In the past year, Customers Bank has increased its total deposits by $419.84 million, resulting in 30.22% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Customers Bank has shown is excellent.
Capitalization3
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Customers Bank has $1.97 billion in assets with $161.84 million in equity, resulting in a capitalization level of 8.19%, which is average.
Write Review

Not A Good Bank
1 stars - jguils - Friday, March 9, 2012 - 5:09 PM

Customers Bank is not flexible. They are not a good bank to do business with. They are very arrogant and their management team is the worst management I have ever worked with. Larger Banks have much better management and after dealing with Banks for twenty years I would say this bank will go out of business similar to USABank because their management is not that good. I would NOT recommend anyone do any kind of business with this bank. TBWHIAMFCS'

6

NOT A GOOD BANK - MANY MORE GOOD REGIONAL BANKS THAT CARE ABOUT PEOPLE Vs ITSELF
1 stars - customers - Monday, April 30, 2012 - 8:14 AM

The bank is not flexible ever since taking over from USA Bank. The key executives that were good to do business with all left. The new executives in corporate headquarters at Customers Bank caused many many original investors to lose a lot of money by not be flexible nor working with the federal government to help individual investors. Just a terrible bank to do business with and would not recommend them at all. There are way too many friendly banks to do business with that work with you and the federal government. This back just cares about themselves. TBWHIAMFCS

3

Run, Don't Walk
1 stars - Murphy123 - Friday, April 20, 2012 - 10:40 AM

I don't need to say more.  HORRIBLE

3

The Worst Bank And Down Right Ruthless
1 stars - JamesAnthony - Tuesday, May 22, 2012 - 9:59 PM

This is the Worst bank in the history of banks. Dont be late with these guys they will charge you fees, penalties and interest until you blled from the eyeys.

2

Great Rates!
5 stars - llynj - Friday, May 18, 2012 - 2:39 PM

Great rates!

2