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Overview / Commentary
99 Bridge St
Phoenixville, PA 19460

Customers Bank is a mid-sized, Pennsylvania-based bank that offers personal and business banking depository and loan products and services. The bank has been in recognized in the past by DepositAccounts for its money market specials.

Customers Bank’s checking account offerings feature a free option that has no minimum balance requirement or monthly fees, and another option that has a minimum account balance requirement but also refunds an ATM fee incurred in the United States. The bank’s savings account usually offers a competitive interest rate that, along with its money market account offering, targets consumers looking to maintain liquidity while experiencing some sort of return. Limited Certificate of Deposit (CD) options are available and the bank is currently offering a 12-month term length. Customers Bank’s Visa debit card gives consumers an opportunity to earn cash back on their every day spending. On the business banking side, checking accounts and commercial lending enable the bank to provide solutions for different businesses.

Customers Bank online banking provides a web-based platform for customers to utilize budgeting and financial management tools powered by Intuit. Account holders can also use the online banking system to pay bills, transfer funds, check balances, and deposit checks. The bank’s mobile apps also create a way for these tasks to be completed via a smartphone while on the run. These online platforms also come with an added layer of security provided by the bank.

Customers Bank was originally established in 1997 as New Century Bank. The bank changed its name in 2011 and is headquartered in Phoenixville, Pennsylvania. It serves its customers through multiple branches across several states.

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Not A Good Bank

Customers Bank is not flexible. They are not a good bank to do business with. They are very arrogant and their management team is the worst management I have ever worked with. Larger Banks have much better management and after dealing with Banks for twenty years I would say this bank will go out of business similar to USABank because their management is not that good. I would NOT recommend anyone do any kind of business with this bank. TBWHIAMFCS'

The Worst Bank And Down Right Ruthless

This is the Worst bank in the history of banks. Dont be late with these guys they will charge you fees, penalties and interest until you blled from the eyeys.

Run, Don't Walk

I don't need to say more.  HORRIBLE


The bank is not flexible ever since taking over from USA Bank. The key executives that were good to do business with all left. The new executives in corporate headquarters at Customers Bank caused many many original investors to lose a lot of money by not be flexible nor working with the federal government to help individual investors. Just a terrible bank to do business with and would not recommend them at all. There are way too many friendly banks to do business with that work with you and the federal government. This back just cares about themselves. TBWHIAMFCS



Data for Q4 2013

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Customers Bank had $49.69 million in non-current loans and owned real-estate with $434.53 million in equity and loan loss allowances on hand to cover it. This gives Customers Bank a Texas Ratio of 11.43% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for Customers Bank decreased slightly from 14.93% as of December 31, 2012 to 11.43% as of December 31, 2013, resulting in a positive change of 23.41%.This indicates that the balance sheet and financial strength for Customers Bank has improved slightly in recent periods.

Deposit Growth


In the past year, Customers Bank has increased its total deposits by $487.72 million, resulting in 19.62% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Customers Bank has shown is excellent.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Customers Bank has $4.13 billion in assets with $434.53 million in equity, resulting in a capitalization level of 10.53%, which is above average.

Institution Statistics

FDIC Certificate #34444
Year Established1997
Primary RegulatorFED
Assets and Liabilities
Assets$4.13 billion
Loans$3.19 billion
Deposits$2.97 billion
Equity Capital$410.53 million
Loan Loss Allowance$24.00 million
Unbacked Noncurrent Loans$44.38 million
Real Estate Owned$5.31 million
Historic Data - December 2012
Assets$3.20 billion
Equity Capital$225.15 million
Loan Loss Allowance$25.84 million
Unbacked Noncurrent Loans$44.38 million
Real Estate Owned$4.01 million
Profit Margin - Quarterly
Net Interest Margin3.02%
Return on Assets0.96%
Return on Equity10.72%
Interest Income$127.52 million
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Customers Bank Savings Account Rates

0.50%--Reserve Savings Account

Customers Bank Money Market Rates

0.70%$10k$500kMoney Market Account

Customers Bank CD Rates

0.70%$500-12 Month CD

Customers Bank IRA Rates

0.70%$500-12 Month IRA

Customers Bank has 15 locations. Click to view all Customers Bank locations.