iGObanking.com®, a division of Flushing Savings Bank, FSB, is an online bank that allows you to manage your money simply and securely. We offer high-yielding savings, money market savings, checking and CD products that can be opened online, or by mail. Once your iGObanking® account is opened, you can automatically make deposits and withdrawals to and from your regular banking account.
My CD expired and I didn't want to renew so I called and was told that I cannot cancel over the phone I would need to send an email. So I sent an email through online banking requesting that a check be sent to me and a confirmation sent to my email address. Apparently this is not good enough. They do not want an email sent though their online banking, (you would think this would be a more secure way of sending), but they want a email sent straight from my email address. I did this and 3 days later still no confirmation email. I had to once again call to find out what was going on as the 10 grace period was just about ending. The rep was quite snippy and I am not please with the way the whole thing was handled. It seems to me they were dragging their feet in order to hang onto the CD. I do not like making multiple phone calls and emails in order to get something done. I believe if I hadnt called my CD would still be sitting there and no check would have been cut. I wont be doing business with them anymore.
Stay away from this bank if you want good customer service and any sort of control over your account. I have been with this bank for 2 years. It took almost 30 days to get all of my accounts set up because their system is so archaic and Customer service is only available 9-5pm EST M-F, so if you are on the West, you only have until 2pm. They have no overdraft, and if you make one mistake, their bill pay company Metavante will freeze your account for 5 business days which cancels all pending payments. Recently their system duplicated a payment which overdrew my account, but Metavante still won't unfreeze my account even though the bank asked them to. Now suddenly I am locked out of my online account with no access at all and of course customer service isn't available because it's 3:30 PST. Not worth the aggravation. I just moved everything to Ally where they have overdraft, 24/7 customer service and equal interest rates. All of my accounts were set up in about 2 hours compared to 30 days with iGo. iGo elsewhere and can't get there fast enough.
I have two CD's with this bank, and the first one was opened fairly easy - The second, being funded with $10,000 at a 3.15% rate took over 2 weeks for them to open and then they opened it at 2.75% - They say the rate is at the time they fund the account. They ignored ALL requests for a status until they lowered the rate and now I am stuck losing .5% for 5 years. Their customer service can really suck.
I opened two $25k gifts for banking CD's, I did receive the promotional rate. I have another CD at IgoBanking, yet they are asking for my proof of address to be mailed to bank? CSR stated don't worry, but I sent it anyway to make sure that nothing holds up the process.
Initially, I was told by CSR that a few days afte the account was funded, would receive an email to select gift, and gift would take up to 3 weeks for delivery. Today, I called, since it's been 4 days since funded, I was told that the email to first select the gift will take 3 weeks and then up to 3 weeks after ordering, for delivery.
I was hoping to have these gifts for Christmas, but does not look like that is going to be a possibility, if in fact, it's 3 weeks to first receive the email to select a gift! The CSR advised this is stated on the website. I've looked thru the FAQ and do not find a 'timeframe' of when the email will be sent, it merely states, after the account is funded you will receive an email. It should be clarified on the website that it will be up to a 6 week process to select and receive the gift.
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 iGObanking had $52.34 million in non-current loans and owned real-estate with $481.36 million in equity and loan loss allowances on hand to cover it. This gives iGObanking a Texas Ratio of 10.87% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
In the past year, iGObanking has increased its total deposits by $2.55 billion, resulting in 366.06% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth iGObanking has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. iGObanking has $4.73 billion in assets with $481.36 million in equity, resulting in a capitalization level of 10.19%, which is above average.
|FDIC Certificate #||58564|
|Assets and Liabilities|
|Equity Capital||$449.58 million|
|Loan Loss Allowance||$31.78 million|
|Unbacked Noncurrent Loans||$49.35 million|
|Real Estate Owned||$2.99 million|
|Historic Data - December 2012|
|Equity Capital||$70.28 million|
|Loan Loss Allowance||$0|
|Real Estate Owned||$0|
|Profit Margin - Quarterly|
|Net Interest Margin||3.34%|
|Return on Assets||0.87%|
|Return on Equity||8.99%|
|Interest Income||$203.89 million|
Always verify rates and promotions with the bank or credit union. We are not iGObanking, we are a rate comparison website and can not provide official rates or promotions.
|2.15%||$1k||-||60 Month iGOCD|
|1.00%||$1k||-||24 Month iGOCD|
|0.35%||$1k||-||36 Month iGOCD|
|0.35%||$1k||-||48 Month iGOCD|
|0.35%||$1k||-||29 Month iGOCD|
|0.35%||$1k||-||7 Year iGOCD|
|0.35%||$1k||-||10 Year iGOCD|
|0.15%||$1k||-||3 Month iGOCD|
|0.15%||$1k||-||6 Month iGOCD|
|0.15%||$1k||-||8 Month iGOCD|
|0.15%||$1k||-||9 Month iGOCD|
|0.15%||$1k||-||12 Month iGOCD|
|0.15%||$1k||-||13 Month iGOCD|
|0.15%||$1k||-||15 Month iGOCD|
|0.15%||$1k||-||18 Month iGOCD|
|0.35%||$1k||-||36 Month iGOIRA (Traditional,Roth)|
|0.35%||$1k||-||48 Month iGOIRA (Traditional,Roth)|
|0.35%||$1k||-||60 Month iGOIRA (Traditional,Roth)|
|0.35%||$1k||-||29 Month iGOIRA (Traditional,Roth)|
|0.15%||$1k||-||6 Month iGOIRA (Traditional,Roth)|
|0.15%||$1k||-||8 Month iGOIRA (Traditional,Roth)|
|0.15%||$1k||-||9 Month iGOIRA (Traditional,Roth)|
|0.15%||$1k||-||12 Month iGOIRA (Traditional,Roth)|
|0.15%||$1k||-||13 Month iGOIRA (Traditional,Roth)|
|0.15%||$1k||-||15 Month iGOIRA (Traditional,Roth)|
|0.15%||$1k||-||18 Month iGOIRA (Traditional,Roth)|
|0.15%||$1k||-||24 Month iGOIRA (Traditional,Roth)|
iGObanking is an Internet only bank and does not have branch locations. Its headquarters is located at 144-51 Northern Boulevard - Flushing, NY 11354