iGObanking

I Have Two CD's With This Bank
- Anonymous - Saturday, May 1, 2010 - 7:06 PM

I have two CD's with this bank, and the first one was opened fairly easy - The second, being funded with $10,000 at a 3.15% rate took over 2 weeks for them to open and then they opened it at 2.75% - They say the rate is at the time they fund the account.   They ignored ALL requests for a status until they lowered the rate and now I am stuck losing .5% for 5 years.   Their customer service can really suck.

Gifts For Banking
- ricsue - Tuesday, November 22, 2011 - 10:06 AM

I opened two $25k gifts for banking CD's, I did receive the promotional rate. I have another CD at IgoBanking, yet they are asking for my proof of address to be mailed to bank? CSR stated don't worry, but I sent it anyway to make sure that nothing holds up the process.

Initially, I was told by CSR that a few days afte the account was funded, would receive an email to select gift, and gift would take up to 3 weeks for delivery. Today, I called, since it's been 4 days since funded, I was told that the email to first select the gift will take 3 weeks and then up to 3 weeks after ordering, for delivery.

I was hoping to have these gifts for Christmas, but does not look like that is going to be a possibility, if in fact, it's 3 weeks to first receive the email to select a gift! The CSR advised this is stated on the website. I've looked thru the FAQ and do not find a 'timeframe' of when the email will be sent, it merely states, after the account is funded you will receive an email. It should be clarified on the website that it will be up to a 6 week process to select and receive the gift.

Problem After Problem After Problem
- Emma9 - Monday, June 6, 2011 - 6:20 PM

Stay away from this bank if you want good customer service and any sort of control over your account.  I have been with this bank for 2 years.  It took almost 30 days to get all of my accounts set up because their system is so archaic and Customer service is only available 9-5pm EST M-F, so if you are on the West, you only have until 2pm.  They have no overdraft, and if you make one mistake, their bill pay company Metavante will freeze your account for 5 business days which cancels all pending payments.  Recently their system duplicated a payment which overdrew my account, but Metavante still won't unfreeze my account even though the bank asked them to.  Now suddenly I am locked out of my online account with no access at all and of course customer service isn't available because it's 3:30 PST.  Not worth the aggravation.  I just moved everything to Ally where they have overdraft, 24/7 customer service and equal interest rates.  All of my accounts were set up in about 2 hours compared to 30 days with iGo.  iGo elsewhere and can't get there fast enough.

Notice Of CD To Expire
- maggie625 - Thursday, November 8, 2012 - 11:55 AM

My CD expired and I didn't want to renew so I called and was told that I cannot cancel over the phone I would need to send an email. So I sent an email through online banking requesting that a check be sent to me and a confirmation sent to my email address.   Apparently this is not good enough. They do not want an email sent though their online banking, (you would think this would be a more secure way of sending), but they want a email sent straight from my email address. I did this and 3 days later still no confirmation email. I had to once again call to find out what was going on as the 10 grace period was just about ending.   The rep was quite snippy and I am not please with the way the whole thing was handled. It seems to me they were dragging their feet in order to hang onto the CD. I do not like making multiple phone calls and emails in order to get something done.  I believe if I hadnt called my CD would still be sitting there and no check would have been cut.  I wont be doing business with them anymore.

Gistsforbanking.Com/Igobanking.Com Customer Service
- UBY63 - Monday, November 22, 2010 - 11:33 AM

Gistsforbanking.com/Igobanking.com customer Service

Reading all your concerns about these banks, I decided to e-mail them some of your and my concerns. I sent the e-mail Sunday November 21 at 9:13pm est. They responded Monday November 22 at 10:47am est.

Their responses are in Bold.

 

• My concerns as stated by others is the time it takes from when I first open the Cd till you actually open it. As one person describes a 2-week gap and then got a reduced rate...
•  Your rate is locked in at the time of application date.  Should you start an application today, and the rate lowers you would be guaranteed for the higher rate.  In some cases there were gaps in opening due to documents that we may have required from the customer and they have delays in sending to us

 

• Also asking access to my outside funding account vie my password with that bank...   

• ·         We have 3 different ways to fund your accounts.  They are as follows real time deposits,  trial deposits and check deposits.  Should you  opt to transmit your  transaction real time you can input your financial institutions online id and password and they confirm via real time which eliminates time delays etc. This is a total electronic process and no person is involved and we are unable to obtain the information from that real time transaction for your security. 

•  Trial deposits are when you input your routing number and account number and we try       deposit 2 credits into your checking of savings account, you go into your account  verify the amounts and revisit our application and validate the amounts.

•  Check deposits- good old fashion check is mailed to us.  You make the check payable to yourself  and mark on the back for deposit only and mail via US postal mail to our address 1979 Marcus Ave LL C103 Lake Success, NY 11042

• Also heard story's of terrible customer service, with the inability of getting anyone on the phone, email etc.One even stated he hasn't heard from you in 3-weeks since he opened his account and is WORRIED about his money

•  Our normal turnaround time is 24- 48 hours not including weekends or holidays.  I am unable to validate your concerns at this time. Without specific persons, or email address etc.  Sorry I cannot elaborate more on this question.

Very Rude Customer Service
- elwick - Saturday, December 10, 2011 - 4:46 AM

Stay far away from this bank. They have the worst, and the rudest customer service i have ever dealt with. It is really not worth the hassle of dealing with these people.

They Make It Very Difficult To Get Money Out. Perhaps Even Criminally So
- JimSmith - Tuesday, November 20, 2012 - 2:10 PM

They automatically renewed several of my CD's even after they assured me that they would not.  Another thing they do is force you to contact them regarding CD maturity through your regular, unsecure 3rd party email (say Yahoo or whatever you use).  Absolutely horrid and rude customer service.