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9350 South Dixie Highway Miami, FL 33156 www.capitalbank-us.com ![]() |
Capital Bank, National Association is headquartered in Miami and is the 4th largest bank in the state of Florida. It is also the 136th largest bank in the nation. It was established in 2010 and as of December of 2012, it had grown to 1,575 employees at 171 locations. Capital Bank, National Association has a 4-star health rating.
Data for Q4 2012
Institution Statistics
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Institution Health
Overall Score:
4 out of 5
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I Like Capital Bank
- Lila - Wednesday, July 11, 2012 - 1:06 PMI opened this account when the interest rate on checking was 5.01% annually. Even though those days are long gone, I still get 1.24% and all I have to do is keep $1500 (it's like having a savings account) and use my debit card 10 times a month (I use it for the $10 or less purchases and use my Chase Rewards Card for everything else so I get cash back), oh, and I direct deposit my social security check. The ATM fee refunds (for using another bank's machine) come back to me promptly on every statement. Don't know about bill paying since I don't use that service but I'm very happy with everything else.
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Average User Rating:






Typical Too Big Bank, Poor Customer Service
I use direct deposit, and it takes several days for it to clear. Why? We were merged and they put us on interest checking and to change it, we'd have to pay a bank fee. They also hold deposits (which they HAVE our money for nearly a week, mind) to bounce checks instead of releasing the funds on time. First time, EVERY other bank allows a complimentary reversal of NSF fee...not this bank. "Policy" dictates the don't do anything unless they make the mistake. This month they happened to of caught me with the weekend and some auto bill pays on top of keeping the money a little longer then usual.
ATM fees are supposed to be refunded. They are...if you do the paperwork and harp on the employees several times to get them.
We have no limit to the debit card, yet they consistently decline transactions with it. We have had to take cash out to make sure we can buy groceries, etc. because of this. It's not like I don't have money, usually it occurs when I have several thousand dollars in there.
Want to do online banking? Be prepared for the funds never to be right, current transactions to be missing and the site to go up and down on the money you have in there. Since the merge, they have never had the right amount in the online system. Currently, I am still waiting to see several transations appear I did a few weeks ago.
Customer service is fast, true, but it's always to tell you they can't do something because of "policy".
Unreliable, unhelpful and too big for the small town britches. We are finding a new bank. Run away from them, BoA is a better company.