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824 North Market Street, Suite 100
Wilmington, DE 19801

Santander Bank, N.A is headquartered in Wilmington and is the 6th largest bank in the state of Delaware. It is also the 30th largest bank in the nation. It was established in 1907 and as of December of 2013, it had grown to 8,684 employees at 705 locations. Santander Bank, N.A's money market rates are 70% higher than the national average, and it has a B+ health rating.

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Easy Annual $240 Bonus with Santander Bank Checking - 1/14/2014

Santander Bank is offering a good checking account deal. Santander Bank used to be Sovereign Bank. The name was changed last year. The checking account is called extra20 checking. Full details are lis ...

IRA CDs Transfer Fee

Read the fine print before you take out an IRA CD. They will charge your account $ 25.00 for a trustee to trustee transfer. I know of no other bank that charges for this service. Bank elsewhere!


Sovereign Bank is the worst financial institution I have ever had the misfortune to do business with. Steer very clear.  I have 2 accounts.  A personal, and a Joint account. They have both of my debit cards setup to come from one account, and thus cause me to over draw. I have called to correct this many times, they claim its fixed but it never gets fixed. Even though they acknowledge their mistake they refuse to remove the insufficient fund fees. They are a disgrace to banking and as soon as I can pay off all of my over drafts I will close all accounts with them and switch to credit unions.  Nothing can be worse than this experience has been. Their customer service is non-existent.

Dishonest Bank Practices Toward The Poor

I have been banking with Sovereign Bank on the East Coast, (NJ, PA) for a very long time, but since this bank added Santander Group I have noticed the rude customer service via their 1-800#.  This bank also has dishonest bank practices since the name change to Santander Group especially toward the poor.  I keep a running total of all my banking yet they continue to charge me $35.00 fees stating my account had insufficient funds.  The dispute is they say that all my checks came in the same day my direct deposit came in, but the twist here is that they always say the check came in last, how am to believe them when this happens continually.  There is a very tricky game they are playing with customers accounts especially when it relate to the very poor who live from paycheck to paycheck.  When you call the customer service representatives they don't even try to understand what is going on they just see what is before them on the computer.  Sovereign Bank seems desperate and they would rather steal from the poor and justify why they their not giving your money back.  My husband closed his account 1 year ago because of this, but I tried to stay with them because I felt I could be very careful watching my account, but I find that they have a secret way to bounce your account anyway.  I closed my account with them today and the woman at the bank fought with me toe and nail because I wanted to close it.  Tell me what is their problem?  If you have not had a problem with them yet, keep on banking it is in the making.  

Bank Elsewhere

Unfortunetly 0 stars is not an option. I have had nothing but problems with them. They don't care about their customers once they have hustled you into opening with them in the first place. They are not helpful at all and have no problem saying the customer is wrong. They can not take credit if one of their employees makes a mistake. I am now in the process of switching banks and can not wait to actually like where I bank!



Data for Q4 2013

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Santander Bank, N.A had $1.08 billion in non-current loans and owned real-estate with $13.62 billion in equity and loan loss allowances on hand to cover it. This gives Santander Bank, N.A a Texas Ratio of 7.96% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for Santander Bank, N.A decreased slightly from 8.92% as of December 31, 2012 to 7.96% as of December 31, 2013, resulting in a positive change of 10.76%.This indicates that the balance sheet and financial strength for Santander Bank, N.A has improved slightly in recent periods.

Deposit Growth


In the past year, Santander Bank, N.A has decreased its total deposits by -$1.31 billion, resulting in -2.56% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Santander Bank, N.A has shown is below average.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Santander Bank, N.A has $74.26 billion in assets with $13.62 billion in equity, resulting in a capitalization level of 18.34%, which is excellent.

Institution Statistics

FDIC Certificate #29950
Year Established1907
Primary RegulatorOCC
Assets and Liabilities
Assets$74.26 billion
Loans$49.22 billion
Deposits$49.63 billion
Equity Capital$12.79 billion
Loan Loss Allowance$834.34 million
Unbacked Noncurrent Loans$995.80 million
Real Estate Owned$88.60 million
Historic Data - December 2012
Assets$83.08 billion
Equity Capital$12.85 billion
Loan Loss Allowance$1.01 billion
Unbacked Noncurrent Loans$995.80 million
Real Estate Owned$65.96 million
Profit Margin - Quarterly
Net Interest Margin2.5%
Return on Assets0.55%
Return on Equity3.33%
Interest Income$2.30 billion
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Santander Bank, N.A Money Market Rates

0.75%$100k-Premier Money Market Savings
0.35%$75k-Preferred Plus Money Market Savings

Santander Bank, N.A CD Rates

0.90%$500-15 Month CD
0.26%$500-18 Month CD
0.15%$500-50 Month CD

Santander Bank, N.A has 717 locations. Click to view all Santander Bank, N.A locations.