Chase Customers Shocked By Zero Checking Account Balances
Chase Bank worried many of its customers on Monday when an apparent software glitch caused zero balances to be shown. There were fears that hackers were responsible, but Chase denied it. CNET reported that a Chase spokesperson stated "that the problem was related to an internal issue and not a security breach." The problem appears to have been resolved. Chase customer support has tweeted that "we're back to business as usual."
I logged into my Chase account this morning, and my account balances are correct. I didn't log into my Chase account last night so I'm not sure if it had affected me. If you experienced problems with your Chase account, please leave a comment.
According to CNET, a distributed denial-of-service (DDoS) attack made Chase websites inaccessible about a week ago. So it's understandable why customers would worry after seeing a zero balance in their accounts. However, it's important to realize that DDoS attacks have no direct effect on your money. As I described last year, a DDoS attack sends a huge amount of traffic to a website which overloads the website and makes it inaccessible for others. But as one reader pointed out, DDoS attacks can make it easier for hackers to use other techniques to steal your login IDs and passwords. I'm sure several customers were initially worried that may have happened when they saw zero account balances.
Twitter came in handy for customers. Chase's customer support Twitter page provided some info about the problem. On Monday afternoon, the Chase support tweeted "*ALERT* Customers are unable to view their checking account balances online and on mobile. We will keep you updated as we learn more." After two additional updates, Chase support tweeted the following on the early morning of Tuesday: "*UPDATE* We're back to business as usual on http://Chase.com & Mobile. Apologies again for the trouble & thank you for your patience." This is a good reason why you may want to follow your banks on Twitter. It can prevent you from wasting time trying to reach a customer service rep when the problem is a known issue that is affecting multiple customers. In a previous blog post I have details about how to use Twitter to enhance customer service.
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