Dedicated to Deposits: Deals, Data, and Discussion
Featured Savings Rates
Featured Accounts

Chase Savings Account Fee Charged Incorrectly

Friday, November 30, 2012 - 12:11 PMChase Manhattan Bank - Details
In December 2011, Chase started charging a monthly service fee on its savings account.  The fee is waived if you maintain an average daily balance of at least $300 or you have a recurring monthly deposit of at least $25.

I use the recurring monthly deposit method and was surprised to see a $4 fee charged this month. The CSR who answered my call initially insisted it was due to my not meeting the above requirements, until I pointed out the recurring monthly deposit which has been in place since December 2011.   His next guess was to mention that it was because it was a preauthorized transfer set up online.  Well yes indeed, I pointed out, recurring from my Chase checking account and not set up through a CSR. 

At that point he reversed the fee as a system error. 

If you have a Chase savings account and use a recurring monthly deposit to waive charges, make sure you have not been charged a service fee in error. 
pearlbrownpearlbrown1,491 posts since
Nov 2, 2010
Rep Points: 6,476