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Tuesday, April 24, 2012 - 7:19 PM
Earlier today I searched Ally's website for info on their CD renewal
bonus. Such info does not exist! So I phoned to talk to a CSR and
here's what I got:
..Ally labels this their customer "loyalty rewards" program.
..You currently receive a +0.25% rate bump on a renewed CD.
..You are allowed to renew into a CD of a different term with the rate
bump being applicable to the new CD. For example, using current
numbers, one could renew an existing matured 1 year CD with
rate/APY = 1.03/1.04% into a new 5 year CD rate/APY = 1.68/1.69%
receiving a rate = 1.68 + 0.25 = 1.93% (APY ~1.94%) on the new 5
year CD.
..The +0.25% bump takes affect after Ally's 10 day best rate policy.
So, in the preceding example if the rate on the new 5 year CD were
to go up within 10 days after the renewal the +0.25% bump would be
added on top of the new rate.
..All Ally CD's are eligible for "loyalty rewards". Yes, you can
renew a 3 month CD into a 5 year CD. The Ally 11 month no-penalty
CD is (obviously) eligible only after 11 months.
..The current "loyalty rewards" program ends June 30, 2012. However
Ally has now had this program a couple of years and FWIW they keep
renewing it every 3 or 4 months.
Lastly I asked why Ally doesn't document this (useful) info on its
website and was told it was because it only (again obviously) applies
to existing customers. I kind of thought that was a bit lame so I
put in a request to their 'Voice-of-the-customer' group that it be
documented with an existing 'For Existing Customers Only" header.
Ally "Loyalty Rewards" CD Renewal Info
Ally Bank (0 stars) - DetailsEarlier today I searched Ally's website for info on their CD renewal
bonus. Such info does not exist! So I phoned to talk to a CSR and
here's what I got:
..Ally labels this their customer "loyalty rewards" program.
..You currently receive a +0.25% rate bump on a renewed CD.
..You are allowed to renew into a CD of a different term with the rate
bump being applicable to the new CD. For example, using current
numbers, one could renew an existing matured 1 year CD with
rate/APY = 1.03/1.04% into a new 5 year CD rate/APY = 1.68/1.69%
receiving a rate = 1.68 + 0.25 = 1.93% (APY ~1.94%) on the new 5
year CD.
..The +0.25% bump takes affect after Ally's 10 day best rate policy.
So, in the preceding example if the rate on the new 5 year CD were
to go up within 10 days after the renewal the +0.25% bump would be
added on top of the new rate.
..All Ally CD's are eligible for "loyalty rewards". Yes, you can
renew a 3 month CD into a 5 year CD. The Ally 11 month no-penalty
CD is (obviously) eligible only after 11 months.
..The current "loyalty rewards" program ends June 30, 2012. However
Ally has now had this program a couple of years and FWIW they keep
renewing it every 3 or 4 months.
Lastly I asked why Ally doesn't document this (useful) info on its
website and was told it was because it only (again obviously) applies
to existing customers. I kind of thought that was a bit lame so I
put in a request to their 'Voice-of-the-customer' group that it be
documented with an existing 'For Existing Customers Only" header.
17
3. Thursday, April 26, 2012 - 2:37 PM
I'm OK with them not stating this in writing, because it would probably attract attention from other institutions that have critisized Ally for having too high rates, thus bringing the Govt down on them again. Best that they keep this iffy and at their whim I think for both them and customers.
5
4. Wednesday, December 12, 2012 - 8:57 PM
Ally's Loyalty rewards program (a +0.25% rate bump) on
renewed CD's has once again been extended 3 months; the
new termination date is now March 31, 2013.
Ally cannot seem to make up its' mind about publicizing
this info as it has sometimes placed it on its' website
and sometimes not; currently and most often not.
renewed CD's has once again been extended 3 months; the
new termination date is now March 31, 2013.
Ally cannot seem to make up its' mind about publicizing
this info as it has sometimes placed it on its' website
and sometimes not; currently and most often not.
3

