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Tuesday, April 24, 2012 - 7:19 PM

Ally "Loyalty Rewards" CD Renewal Info

Ally Bank (0 stars) - Details
 
Earlier today I searched Ally's website for info on their CD renewal
bonus.  Such info does not exist!  So I phoned to talk to a CSR and
here's what I got:

..Ally labels this their customer "loyalty rewards" program.

..You currently receive a +0.25% rate bump on a renewed CD.

..You are allowed to renew into a CD of a different term with the rate
  bump being applicable to the new CD.  For example, using current
  numbers, one could renew an existing matured 1 year CD with
  rate/APY = 1.03/1.04% into a new 5 year CD rate/APY = 1.68/1.69%
  receiving a rate = 1.68 + 0.25 = 1.93% (APY ~1.94%) on the new 5
  year CD.

..The +0.25% bump takes affect after Ally's 10 day best rate policy.
  So, in the preceding example if the rate on the new 5 year CD were
  to go up within 10 days after the renewal the +0.25% bump would be
  added on top of the new rate.

..All Ally CD's are eligible for "loyalty rewards".  Yes, you can
  renew a 3 month CD into a 5 year CD.  The Ally 11 month no-penalty
  CD is (obviously) eligible only after 11 months.

..The current "loyalty rewards" program ends June 30, 2012.  However
  Ally has now had this program a couple of years and FWIW they keep
  renewing it every 3 or 4 months.

Lastly I asked why Ally doesn't document this (useful) info on its
website and was told it was because it only (again obviously) applies
to existing customers.  I kind of thought that was a bit lame so I
put in a request to their 'Voice-of-the-customer' group that it be
documented with an existing 'For Existing Customers Only" header.
17
cumuluscumulus133 posts since
Jan 16, 2010
Rep Points: 583
This post applies to all states.
Quick
Summary
1. Tuesday, April 24, 2012 - 7:55 PM
  If you have a qualifying CD about to mature the bonus is clearly noted when you logon. No sence posting something that you arent able to get and changes frequently. Sorry,  the request seems kind of lame.

Thanks for the reminder though.
6
RicochetRicochet100 posts since
Jan 19, 2010
Rep Points: 276
2. Tuesday, April 24, 2012 - 8:52 PM
 To me, these things are influential to my buying the CD.
Guess I kind of like to know the rules BEFORE I play the
game.
6
cumuluscumulus133 posts since
Jan 16, 2010
Rep Points: 583
3. Thursday, April 26, 2012 - 2:37 PM
I'm OK with them not stating this in writing, because it would probably attract attention from other institutions that have critisized Ally for having too high rates, thus bringing the Govt down on them again.  Best that they keep this iffy and at their whim I think for both them and customers.
5
foggyfoggy4 posts since
Jun 20, 2010
Rep Points: 12
4. Wednesday, December 12, 2012 - 8:57 PM
Ally's Loyalty rewards program (a +0.25% rate bump) on
renewed CD's has once again been extended 3 months; the
new termination date is now March 31, 2013.

Ally cannot seem to make up its' mind about publicizing
this info as it has sometimes placed it on its' website
and sometimes not; currently and most often not.
3
cumuluscumulus133 posts since
Jan 16, 2010
Rep Points: 583
5. Monday, March 25, 2013 - 9:57 PM
Ally loyalty rewards program extended once again;
new termination date = June 30, 2013.
2
cumuluscumulus133 posts since
Jan 16, 2010
Rep Points: 583
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