121 Financial Credit Union is headquartered in Jacksonville and is the 33rd largest credit union in the state of Florida. It is also the 597th largest credit union in the nation. It was established in 1935 and as of December of 2023, it had grown to 135 employees and 49,909 members at 8 locations. 121 Financial Credit Union's CD rates are 4X the national average, and it has a C+ health rating.
Field of Membership Restrictions
Membership in 121 Financial Credit Union is open to those who live, work, or attend school in the Florida counties of Alachua, Baker, Bradford, Clay, Columbia, Duval, Flagler, Nassau, Putnam, St. Johns, or Union. Current or retired employees of a telecommunications company (BellSouth, AT&T, etc.) also qualify for membership. Family members of a current 121 Financial membership are eligible to join.
See current membership details
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Personalized Service
I've found the service at 121 Financial to be friendly and personal. I've compared their rates with others in town and they're pretty much in the middle or upper middle. They do treat me like a person and not a number.
Best Credit Union In Jax
Customer service is number 1 - I didn't have to wait long and had a wonderful experience. My loan was approved and I drove straight to the dealership, purchased my new car and was even able to easily set up my payments to be made automatically which gave me .25% discount on my already low rate! Thank you 121 Financial!
Customer Service
Ok, their customer service is zero. I waited 28 min for someone to answer the phone and when it was answered she said can i put you on hold to research she never came back to the line now we are at 47 minutes and I finally hung up how is this ok? Terrible terrible service.
Be Afraid .. Be Very Afraid
My experience with 121 Financial CU has not been good. I have been accessed so many fees it is crazy. My other CU in Ohio was never like this!
Loans Go Anywhere Else!
recently I experience some financial difficulties, I was supposed to get a extension on 2 accounts. my auto loan and a on secured revolving line of credit. the truck never got 30 days past due, the unsecured line 60 days. my member privileges revoked I can only deal with collections even current though now. however the unsecured line of credit, basically a credit card goes over 30 days, collections calls and threatens to repo my current truck. stay away!
The WORST Credit Union In Town
I hav been with 121 (previously Florida Telco) for 8 years. I have a checking account, a savings account, and have had a personal loan with them. Everytime I go (no matter which branch), I get the worst service of any bank/credit union I have ever dealt with. I closed my accounts today and would advise anyone looking for a credit union or bank to look elsewhere. The rates are high and the service is bad to say the least.
Stay Away From Fla Telco (121 Fian)
Has to be the worst experience with a credit union I have ever had. No costumer service, high and shady fees, and loan practices that border on the Illeagal in my opinion. Get your loans and accounts anywhere but here
Florida Telco They See How Far Your Money Can Go For Them
FL Telco has been the worst experience with a lending institution I have ever had. No customer service, fee driven, and practices that border on outright fraud. Stay away from FL Telco.
Data as of Q4 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 61605 |
| Year Chartered | 1935 |
| Employees | 135 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.26% |
| Return on Equity - YTD | 3.62% |
| Annual Interest Income | $34.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2023vs Q4 2022 | $693.8MM$656.7MM |
| Loans | Q4 2023vs Q4 2022 | $485.1MM$442.7MM |
| Deposits | Q4 2023vs Q4 2022 | $545.2MM$602MM |
| Equity Capital | Q4 2023vs Q4 2022 | $50.8MM$48.1MM |
| Loan Loss Allowance | Q4 2023vs Q4 2022 | $4.5MM$3MM |
| Unbacked Noncurrent Loans | Q4 2023vs Q4 2022 | $5.3MM$2.8MM |
| Real Estate Owned | Q4 2023vs Q4 2022 | $0$600K |