VyStar Credit Union is headquartered in Jacksonville and is the 2nd largest credit union in the state of Florida. It is also the 14th largest credit union in the nation. It was established in 1952 and as of March of 2021, it had grown to 1,818 employees and 764,701 members at 79 locations. VyStar Credit Union has an A health rating.
Field of Membership Restrictions
Membership in VyStar Credit Union is open individuals who live or work in the Florida counties of Alachua, Baker, Bay, Bradford, Brevard, Calhoun, Citrus, Clay, Columbia, Dixie, Duval, Escambia, Flagler, Franklin, Gadsden, Gilchrist, Gulf, Hernando, Hamilton, Hillsborough, Holmes, Jackson, Jefferson, Lafayette, Lake, Leon, Levy, Liberty, Madison, Marion, Nassau, Okaloosa, Orange, Osceola, Pasco, Pinellas, Polk, Putnam, Santa Rosa, Seminole, St. Johns, Sumter, Suwannee, Taylor, Union, Volusia, Walton, Wakulla and Washington or the Georgia counties of Camden, Charlton, Glynn and Ware. Family of current members or membership-eligible individuals may also join.
See current membership details
Customer Service
I spoke to customer service today about a charge on my debit card.
The representative was Richard Herrin and he was very informative, patient and extremely helpful. After researching my inquiry, we decided to put a stop pay on the charge in question.
Thank you so much for taking your time to research this charge!
Sincerely,
Rita K
A Vystar member forever!!!
Penalized For Being A Victim Of Fraud
***UPDATE: VyStar contacted me and resolved my issue. I am satisfied! Thank you.***
I am a victim of fraud and VyStar is penalizing me for it. I did not physically lose nor lost my card. I did not give out my information to anyone illegitimate. It got hacked into and money stolen from it. Vystar is charging me a liability fee when I was always told by them that the money is federally insured, and in case of illegitimate transactions, all of it will be refunded to me. I thought that a credit union like Vystar will give me piece of mind, but in reality there are just as careless, incompetent, and profit driven as Big Banks. Vystar is supposed to be non-profit. Why are they making members pay for their insecure cards? Members are NOT at fault because VyStar cybersecurity safeguards are too weak to withstand hacking. It is VyStar’ responsibility to place electronic safeguards on the cards ISSUED BY THEM. It’s bad enough that hard earned money was stolen from me, but now the institution that is supposed to protect my money is stealing it again.
What Has Happened To Vystar??
I went to Vystar 10 years ago, never a problem, now all of a sudden it takes 6-8 weeks to credit a deposit from England...funny that, we have 3 direct deposits going in like clock work from England, one comes in the mail, always go to the branch for this one has taken 10 days to post...NOW ITS 6-8 WEEKS THE SAME FLIPPING CHECK FROM THE SAME COMPANY!!! at a cost of 120.00 a year to post this check!!! Vystar needs to wake up or they will be losing many customers!!!
SOOOO DISAPPOINTED WITH VYSTAR!!!
Well, I cannot believe it has come to this but VyStar has truly disappointed me and I feel that current members, as well as any future members, may want to hear my story, and the lack of caring displayed by VyStar management!!!
Recently, my wife fell victim to a phishing scam claiming to be PayPal support. They claimed there were disputed charges and had her initiate a Remote Desktop session so they could “assist” with the transaction reconciliation. During this time, and unbeknownst to me, they had full access to her online banking. They told her they would refund a small amount of money BUT when they entered the “refund” to her account, they misplaced a decimal point and deposited a much larger sum instead. Their entire scam was that they would lose their job and asked for her assistance in resolving “their mistake”…begged and pleaded!
They actually transferred the money from savings to checking using online banking! She was requested to have VyStar wire the money to some account in Thailand which VyStar, thankfully, wouldn’t do. The scammers then instructed her to take out cash and mail it to some address in Berkley, CA. While she was on her way to FedEx, I happened to look at the computer and it was THEN that I realized they had the remote desktop running!!! While they were on the phone with wife as she was traveling to FedEx, I actually WATCHED them do a ZELLE transfer of $500 to some phone number in Ft. Lauderdale! It was at this point I immediately shut down my entire network and recalled my wife BEFORE the package could be mailed!
By the time ZELLE went to get the money from that account, I had already suspended that account so ZELLE never got the funds. I opened two cases with ZELLE and they informed me the transaction never posted and that NO money was paid to the intended recipient. I approached VyStar Customer Support and they worked diligently to resolve this issue but for some reason, VyStar management will NOT REFUND MY MONEY! VyStar knows that ZELLE never received the money, they know ZELLE never paid anyone the money and they know it was part of a hack but yet they WILLINGLY refuse to reimburse the amount! This is NOT what I expected from VyStar and I will be looking for a new home for my money and loans moving forward!!!
Data as of Q1 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68490 |
| Year Chartered | 1952 |
| Employees | 1818 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.12% |
| Return on Equity - YTD | 13.4% |
| Annual Interest Income | $85.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2021vs Q1 2020 | $10.75B$9.37B |
| Loans | Q1 2021vs Q1 2020 | $7.37B$6.81B |
| Deposits | Q1 2021vs Q1 2020 | $9.72B$7.44B |
| Equity Capital | Q1 2021vs Q1 2020 | $867.2MM$799.4MM |
| Loan Loss Allowance | Q1 2021vs Q1 2020 | $56.4MM$41.6MM |
| Unbacked Noncurrent Loans | Q1 2021vs Q1 2020 | $21.5MM$16.6MM |
| Real Estate Owned | Q1 2021vs Q1 2020 | $216.00K$460.00K |
