Adirondack Bank is headquartered in UTICA and is the 54th largest bank in the state of New York. It is also the 1,002nd largest bank in the nation. It was established in 1898 and as of March of 2023, it had grown to 194 employees at 19 locations. Adirondack Bank's CD rates are 5X the national average, and it has a B health rating.
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A great banking experience!
My relationship with Adirondack Bank goes back to when I opened my first bank account. I can honestly say that every interaction I have had with tellers, or representatives over the phone has been nothing short of a pleasure; they are never anything but kind and understanding.
In terms of fees, there are almost none; I have a checking and a savings account both free of any fees. The only time I have ever encountered a fee with this bank was when I over-drafted my account, any over-draft over the amount of $20.00 will land you a $25.00 fee. However upon contacting the bank they set up over-draft protection on my account, and were nice enough to waive the fee as it was my "first offence", if you will.
In terms of offering competitive features and products, how does 3% positive interest on both your checking and savings account sound? Well, if you sign up for their paperless statements and direct-deposit your paychecks each month instead of cashing paper checks you will get 3% APY. That's a pretty crazy-high rate of positive interest for a no-minimum-balance account.
If I could name one thing I do not like about this bank, it would be their mobile/web banking. While it works (usually without much of a hitch), it is quite minimal while compared with larger bank's mobile banking. However, being a somewhat regional bank, with only somewhere in the ballpark of 20 branches I suppose it is great to be offered this feature at all!
A great banking experience all things considered. They have never done me wrong.
WORST BANK EVER
i had an account with this bank for my disabled child 5 years ago .. ssa deposited to the wrong account which overdrew the account . at this point i am living in florida . i called the bank to find out how to resolve the overdraft they said i had to come in i explained where i lived they said i still had to come in .. 6 months later i was told when i received a letter that i HAD TO COME IN TO RESOLVE IT .. i live 1200 miles away! it did not matter .. how am i supposed to come in??? they said well we are putting you on chexsystems .. i said well i cant come in .. they hung up .. 5 years later i am still UNABLE to resolve this unless i fly to ny to resolve it .. this is the ONLY bank i have ever seen that literally REFUSES to resolve an issue like this ... GET WITH THE 21st century .. i mean you are refusing to even allow me to mail you a check! .. WORST BANK EVER
BEWARE Of HOME EQUITY LOAN
After you have provided all that is requested by the pleasant bank employee, just before closing the deal, but AFTER you are obligated for significant fees, they demand that you CLOSE any credit cards to which they are sending funds. They reassure you that you can tell those companies NOT to close your accounts and maintain them, AND they tell you that you can use your other accounts anyway. NOT TRUE. Adirondack BANK got ALL of my credit card accounts closed. This surprise came the morning I was leaving on a business trip, which I had to cancel, since one cannot rent cars, hotel rooms, etc., without a credit card. STAY AWAY from Adirondack Bank unless you want to have mayhem put into your life and your business relationships damaged.
Must Open Account In Person
I inquired about opening an account, and received an e-mail back saying you must open the account in person, and they only have branches in the upstate New York area.
Adirondack Bank Is Incompetent.
I'm unable to do the only thing I've tried, a simple monthly transfer.CAN'T be done at the bank ! Phone help in Utica was unable to get it to work. Bottom line is the bank can't do the simplest thing. After over one month and hours of screwing around I give up. I'm closing the account and moving across the street. I am very very disappointed. I wish there was some way for me to charge you for all the wasted time and effort. The person I was trying to send to is now charged a $30 late fee. I don't expect you to pay it. But you certainly should. Note that there is also a $147.00 negative service charge against Adirondack Bank which I also don't expect to get. Come to think of it, I don't expect ANYTHING from this bank.
Horrible Service And No Accountability
Two reasons I am unhappy with Adirondack Bank. First, I deposited $400 cash right before a trip, and asked specifically that it was available immediately. I was told with cash it would be available. I was covering a motel room at 11pm in a different state and had no money??? I had to use the cash I had on me, and called the next day only to be told They could do nothing until Monday. When I returned I was informed that the computer entered $4.00 instead of 400.00. I would say if the books did not balance at the end of the day it should have been fixed then. Second reason is I went to deposit a payroll check, and found I was over-drafted by $60.00, and was told they would need to hold the check because of this. It was a $1061.00 check!!! I was depositing more than what was over, and have been a customer for over 10 years. What a way to treat the customer. I will be banking somewhere else now!! Rome ,NY and Boonville, NY branches need to get a clue !!! I have heard of many of these issues as of late and even as I waited in line heard of a problem, and the teller saying don't leave our bank we are really good. Oh well !!! there are lots of banks competing for business, must be ADirondack doesn't need it.
Data as of Q1 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 28380 |
| Year Established | 1898 |
| Employees | 194 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.57% |
| Return on Equity - YTD | 9.28% |
| Annual Interest Income | $9.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2023vs Q1 2022 | $983.1MM$1.05B |
| Loans | Q1 2023vs Q1 2022 | $587.3MM$524.0MM |
| Deposits | Q1 2023vs Q1 2022 | $894.7MM$889.6MM |
| Equity Capital | Q1 2023vs Q1 2022 | $62.5MM$66.4MM |
| Loan Loss Allowance | Q1 2023vs Q1 2022 | $4.4MM$4.7MM |
| Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $6.5MM$7.3MM |
| Real Estate Owned | Q1 2023vs Q1 2022 | $126.00K$126.00K |
