Advia Credit Union is headquartered in Kalamazoo and is the 7th largest credit union in the state of Michigan. It is also the 143rd largest credit union in the nation. It was established in 1935 and as of September of 2022, it had grown to 485 employees and 195,433 members at 28 locations. Advia Credit Union has a B+ health rating.
Membership in Advia Credit Union is open to those who live in Michigan's Lower Peninsula; the Illinois counties of Boone, Cook (north of Irving Park Road), DuPage, Kane, Lake, McHenry, and Winnebago; or the Wisconsin counties of Dane, Green, Jefferson, Kenosha, Milwaukee, Racine, Rock, Walworth, and Waukesha.
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I like my credit union as I have been a member since I was 18 years old. They are very competitive and treat you very nice. Always a smile on their face. As I'm a senior citizen if I take a lot out they kind of hint as to where I'm using my withdrawal. I know they are looking out for my welfare with all the crazy people out there online that would like to steal you blind. I appreciate that. I was even able to have one of my loans transferred to them and got one half off of my percentage rate. That's service I really liked. When I needed information for my mortgage refi (from another mortgage company) they were great at working with my lender. Sometimes it's a bit hard to get a mortgage loan from them though. That's my only issue with them as my credit is good and not excellent.
I have been a member of this credit union for about 20 years. I have both a checking and savings account. It was first known as First American credit union and then acquired by Advia. I would say that they have done a good job updating their offerings such as online banking, and online support, and online bill pay. I have no complaints about the services they offer. The way they update checking account purchases done by debit card is what I have an issue with. Most purchases made from about 5 pm on Fridays through Monday at about 6 AM are not debited from your account immediately. Also, I do not like that when I do use the bill pay, an actual check is sent that I must wait for the receiver to cash before it is taken from my account. The delivery time for bill pay is also awfully long in what seems to be an intentional act since I can pay more for it to be sent right away. Overdraft protection on my checking account, although declined many times, also keeps reappearing on my account which requires me to contact them for removal every time.
I have been a member of Advia Credit Union for a couple years now. While I have found that their web presence is a bit lacking, their customer service is pretty good and they have pretty good rates for fees. I have had some issues with my account over the years and they are always quick to help. I actually had an issue recently where I had some charges that I did not do. They were quick to help me with my account. They got the charges taken off of my account and refunded my money. Overall, they're a decent credit union to go through, one of the better ones I've used.
Our family has been banking with First Community for around eleven years. We have discussed multiple times switching to more technologically savvy banks that came out with iphone apps three years sooner, mobile check deposits two years faster and streamlined online banking lightyears ahead of the crowd, but we stuck with Advia. In return we have been constantly rewarded with the same persistent average customer service and banking services. First Community is not a bad bank by any stretch of the imagination because they offer just enough - middle of the road checking, savings and business accounts, no fee atms, debit cards and 24 hour help for lost or stolen checking - but they never go that extra mile.
Maybe we have never gone to another bank because we know it's a huge pain to move all of our accounts, so First Community is just that bank that is not spectacular, but not failing either.
Things were pretty much settled by the end of the year, before the 6 months was up with no NCUA insurance. They did continue to give the children the high interest rate until the CD's matured giving the children time to decide what and if and where they wanted have the IRA's moved to. We had 4 credit unions and banks to go through and this one is the only one that seemed not to know what to do.
My husband passed 2 months ago. I was just able to start on changing the bank accounts. Went to Flagstar Bank and they were wonderful. Went to First Community Credit Union in Parchment Michigan (THE MAIN OFFICE) and wanted to transfer my husbands Roth IRA's into my name and was told that I could not, even though I am the primary beneificiary because the money was not from my work earnings and I had to cash them out and I could put them in regular CD's if I wanted. I COULD NOT BELIEVE MY EARS. Her name was Jessica. I then told her it did not matter but the money was from my work earnings because my husband was disabled and these were spousal IRA's. Then I was told I could not take out the RMD from the traditional IRA, (even though they did it for my sister in law when my brother died and for my brother in law when my sister died. I would have to take the RMD out when I cashed in the IRA. They also told me I could not disclaim the traditional IRA even though their disclosure says I can. They told me if I cashed it in I still could not change the beneficiary on the accounts or the ones I have with them. The IRA's must all be left to the same person. I cannot leave one IRA to one son and the other to the other son and have their wives as contingent beneficiaries. They wanted the death certificate and I would not give it to them because they did not know what they were talking about. I did not want the IRA's cashed in. When I spoke to someone else they also said I could not disclaim and that it would take 2-3 months to cash in the IRA CD's. They have an estate planning attorney on their board Danielle Streed and I cannot believe that this is going on. SOMEONE NEEDS TRAINING. They also said they do not have many IRA CD's there even though my brother in law, sister in law and a few friends do.
Of course I called then emailed a formal complaint to NCUA. Hope this gets fixed soon.
|Return on Assets - YTD||1.17%|
|Return on Equity - YTD||14.58%|
|Annual Interest Income||$70.1MM|
|Assets and Liabilities|
|Assets||Q3 2022vs Q3 2021||$2.87B$2.62B|
|Loans||Q3 2022vs Q3 2021||$2.12B$1.89B|
|Deposits||Q3 2022vs Q3 2021||$2.50B$2.33B|
|Equity Capital||Q3 2022vs Q3 2021||$226.9MM$234.0MM|
|Loan Loss Allowance||Q3 2022vs Q3 2021||$12.1MM$17.5MM|
|Unbacked Noncurrent Loans||Q3 2022vs Q3 2021||$12.0MM$10.7MM|
|Real Estate Owned||Q3 2022vs Q3 2021||$0$844.00K|
Rates for Advia Credit Union are currently being reviewed.