Founded in 1948 by just eight people with $5 each, Andrews Federal Credit Union now provides a variety of financial products and services to over 120,000 members throughout Washington, DC, Maryland, New Jersey, and Virginia. It also serves members at select military outposts in Germany, Belgium, and the Netherlands.
There are a variety of personal depository banking products available from the credit union. These include savings accounts, checking accounts, Certificates of Deposit (CDs), and money market accounts. Andrews Federal Credit Union requires a basic savings account for membership, but it also offers Individual Retirement Account (IRA) savings accounts, as well as holiday savings accounts, vacation savings accounts, and youth savings accounts. As for checking accounts, the credit union provides both non-interest-bearing and interest-bearing options, depending upon the account balance. Standard CDs are available, as well as Traditional, Educational, and Roth IRAs available as CDs. CD terms range from 6 months to 84 months, and higher interest rates are available for larger “jumbo” CD balances. The credit union also offers personal loans, credit, insurance, and investment services.
Andrews Federal Credit Union also provides business savings accounts and business checking accounts. The latter vary by account balance and number of transactions. In addition to these deposit account products, business loans and other business services – such as payroll and merchant processing – are also available.
Membership in Andrews Federal Credit Union is open to anyone through the American Consumer Council. Membership is also open to those who live, work, worship, or attend school in Washington, D.C.; military and civilian personnel from Joint Base Andrews or Joint Base McGuire-Dix-Lakehurst; and other military-related qualifications.
See current membership details
As a remote customer not related to Andrews I'd say the service is pretty good and the process went smoothly.
The steps include -
1. Joining ACC online
2. Joining AFCU online (both instantaneous, pay $5 each with credit card)
3. Print/fill out and priority mail Trustee-to-Trustee fund transfer request form (form 302 from website) to AFCU (2-day)
4. AFCU mails request form to Fidelity (2-day)
5. Fidelity wires fund to AFCU (free from Fidelity and no charge for inbound from AFCU).
6. In the meantime print/fill out an IRA application form (form 98 from website) then scan/email to AFCU before the arrival of the fund.
7. Rate is locked once fund is received.
I have called everyday for 4 weeks and cannot get a customer service representative on the phone.I used their automated call back feature and no one has called back.
I cannot get quicken to update since they switched from cm netter . I`ve tried everything ,delete accounts , go in through quicken, delete , manual download . It continues to lump my 2 Cd`s into one account . Very frustrating .
I made a deposit through shared branching for $100,000. I had been told previously by one rep that after I made the deposit I needed to call to have the money put into their advertised CD. I called and was told by the rep I spoke with that my money was on hold for 12 days and there was nothing that could be done until then. When I became upset with that response, she said she would transfer me to the main office. Luckily I was not disconnected but did have another long wait. I explained to the second rep that I did not want to withdraw the money, just open a CD. The second rep said she could open the CD and would have the hold removed. After a lengthy wait, she did so. Not an easy process. Were it not for the 9 mo. CD at 2.75% I would never deal with this credit union again.
Everyone, please be careful when dealing with Andrews Federal Credit Union. They were just bought out by Dovenmuehle. Who by the way have a one star rating out of 5 online. I have a short sale, actually the only part of the deal that is short is the second trust. In the last few weeks they got bought out and the loan is serviced by Dovenmuehle. Total unresponsiveness, promising to get the approval letter to me for weeks. Passing the buck back and forth between both companies. I am so fed up. We were approved for the short sale, just need the official letter. No one wants to take responsibility to give it. I think they want to see this home go into foreclosure!!!!!!!!
#andrewsfederalcreditunion #totallyunresponsive #andrewsfederalcredituniondoesntcare
|Return on Assets - YTD||0.66%|
|Return on Equity - YTD||7.32%|
|Annual Interest Income||$40.1MM|
|Assets and Liabilities|
|Assets||Q2 2022vs Q2 2021||$2.45B$2.21B|
|Loans||Q2 2022vs Q2 2021||$1.94B$1.80B|
|Deposits||Q2 2022vs Q2 2021||$1.86B$1.82B|
|Equity Capital||Q2 2022vs Q2 2021||$216.0MM$209.2MM|
|Loan Loss Allowance||Q2 2022vs Q2 2021||$17.1MM$30.9MM|
|Unbacked Noncurrent Loans||Q2 2022vs Q2 2021||$18.9MM$11.8MM|
|Real Estate Owned||Q2 2022vs Q2 2021||$0$1.2MM|
Rates for Andrews Federal Credit Union are currently being reviewed.