Andrews Federal Credit Union


Overview / Commentary
800-487-5500
5711 Allentown Rd
Suitland, MD 20746

Founded in 1948 by just eight people with $5 each, Andrews Federal Credit Union now provides a variety of financial products and services to over 120,000 members throughout Washington, DC, Maryland, New Jersey, and Virginia. It also serves members at select military outposts in Germany, Belgium, and the Netherlands.

There are a variety of personal depository banking products available from the credit union. These include savings accounts, checking accounts, Certificates of Deposit (CDs), and money market accounts. Andrews Federal Credit Union requires a basic savings account for membership, but it also offers Individual Retirement Account (IRA) savings accounts, as well as holiday savings accounts, vacation savings accounts, and youth savings accounts. As for checking accounts, the credit union provides both non-interest-bearing and interest-bearing options, depending upon the account balance. Standard CDs are available, as well as Traditional, Educational, and Roth IRAs available as CDs. CD terms range from 6 months to 84 months, and higher interest rates are available for larger “jumbo” CD balances. The credit union also offers personal loans, credit, insurance, and investment services.

Andrews Federal Credit Union also provides business savings accounts and business checking accounts. The latter vary by account balance and number of transactions. In addition to these deposit account products, business loans and other business services – such as payroll and merchant processing – are also available.

Field of Membership Restrictions

Membership in Andrews Federal Credit Union is open to anyone through the American Consumer Council. Membership is also open to those who live, work, worship, or attend school in Washington, D.C.; military and civilian personnel from Joint Base Andrews or Joint Base McGuire-Dix-Lakehurst; and other military-related qualifications.
See current membership details

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Just Opened 7-Yr 3% IRA CD's Remotely

Posted by: |

As a remote customer not related to Andrews I'd say the service is pretty good and the process went smoothly.

The steps include -
1. Joining ACC online
2. Joining AFCU online (both instantaneous, pay $5 each with credit card)
3. Print/fill out and priority mail Trustee-to-Trustee fund transfer request form (form 302 from website) to AFCU (2-day)
4. AFCU mails request form to Fidelity (2-day)
5. Fidelity wires fund to AFCU (free from Fidelity and no charge for inbound from AFCU).
6. In the meantime print/fill out an IRA application form (form 98 from website) then scan/email to AFCU before the arrival of the fund.
7. Rate is locked once fund is received.

No Customer Service

Posted by: |

I have called everyday for 4 weeks and cannot get a customer service representative on the phone.I used their automated call back feature and no one has called back.
I cannot get quicken to update since they switched from cm netter . I`ve tried everything ,delete accounts , go in through quicken, delete , manual download . It continues to lump my 2 Cd`s into one account . Very frustrating .

Not Only Very Long Wait On Phone To Talk To Rep But Rep Does Not Know The Answer And You Have A Second Wait

I made a deposit through shared branching for $100,000. I had been told previously by one rep that after I made the deposit I needed to call to have the money put into their advertised CD. I called and was told by the rep I spoke with that my money was on hold for 12 days and there was nothing that could be done until then. When I became upset with that response, she said she would transfer me to the main office. Luckily I was not disconnected but did have another long wait. I explained to the second rep that I did not want to withdraw the money, just open a CD. The second rep said she could open the CD and would have the hold removed. After a lengthy wait, she did so. Not an easy process. Were it not for the 9 mo. CD at 2.75% I would never deal with this credit union again.

They Want To Foreclose, Do Not Care About Their Customers

Posted by: |

Everyone, please be careful when dealing with Andrews Federal Credit Union. They were just bought out by Dovenmuehle. Who by the way have a one star rating out of 5 online. I have a short sale, actually the only part of the deal that is short is the second trust. In the last few weeks they got bought out and the loan is serviced by Dovenmuehle. Total unresponsiveness, promising to get the approval letter to me for weeks. Passing the buck back and forth between both companies. I am so fed up. We were approved for the short sale, just need the official letter. No one wants to take responsibility to give it. I think they want to see this home go into foreclosure!!!!!!!!
#andrewsfederalcreditunion #totallyunresponsive #andrewsfederalcredituniondoesntcare
#andrewsferderalcreditunionpassesthebuck
#dovenmuehledoesntcareaboutcustomers
#dovenmuehlepassesthebuck

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Health
B+

Health Grade Components

Overall
NCUA #5754
Year Chartered1948
Employees293
Primary Regulator
Profit Margin
Return on Assets - YTD0.47%
Return on Equity - YTD4.92%
Annual Interest Income$76.3MM
Assets and Liabilities
AssetsQ4 2021vs Q4 2020$2.29B$2.24B
LoansQ4 2021vs Q4 2020$1.92B$1.81B
DepositsQ4 2021vs Q4 2020$1.79B$1.80B
Equity CapitalQ4 2021vs Q4 2020$214.4MM$203.9MM
Loan Loss AllowanceQ4 2021vs Q4 2020$16.4MM$30.5MM
Unbacked Noncurrent LoansQ4 2021vs Q4 2020$17.4MM$13.7MM
Real Estate OwnedQ4 2021vs Q4 2020$1.2MM$1.3MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Andrews Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Andrews Federal Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%$100-IRA Savings
0.05%$100-Base Share Savings
0.05%$100-Planner Saving
0.05%--Holiday Club Account
0.05%--Vacation Club
0.05%$100-Business Planning Savings

Andrews Federal Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%*$200k*-Prestige Money Market
OTHER TIERS: 0.25% Up to $200k
0.45%*$100k*-Premium Plus Money Market
OTHER TIERS: 0.25% Up to $100k
0.40%*$50k*-Premium Money Market
OTHER TIERS: 0.25% Up to $2.5k | 0.30% $2.5k - $20k | 0.35% $20k - $50k

Andrews Federal Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%$1.5k-Boost Checking
0.05%$5k-Business Partnership Checking

Andrews Federal Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
4.00%$1k$10k3 Month Military Soar to Save Share Certificate
1.55%$1k-60 Month Share Certificate
1.55%$10k-60 Month Jumbo Share Certificate
1.45%$1k-48 Month Share Certificate
1.45%$10k-48 Month Jumbo Share Certificate
1.35%$1k-36 Month Share Certificate
1.35%$10k-36 Month Jumbo Share Certificate
1.30%$1k-24 Month Share Certificate
1.30%$10k-24 Month Jumbo Share Certificate
0.65%$1k-12 Month Share Certificate
0.65%$10k-12 Month Jumbo Share Certificate
0.50%$1k-6 Month Share Certificate
0.50%$10k-6 Month Jumbo Share Certificate
0.30%$1k-84 Month Share Certificate
0.10%$50-36 Month The Generator Certificate
0.05%$50-12 Month The Generator Certificate
0.05%$50-24 Month The Generator Certificate

Andrews Federal Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.55%$1k-60 Month IRA Certificate
1.55%$10k-60 Month Jumbo IRA Certificate
1.45%$1k-48 Month IRA Certificate
1.45%$10k-48 Month Jumbo IRA Certificate
1.35%$1k-36 Month IRA Certificate
1.35%$10k-36 Month Jumbo IRA Certificate
0.30%$1k-84 Month IRA Certificate
0.25%$1k-72 Month IRA Certificate
Locations

Availability

Washington Area

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