Founded in 1948 by just eight people with $5 each, Andrews Federal Credit Union now provides a variety of financial products and services to over 120,000 members throughout Washington, DC, Maryland, New Jersey, and Virginia. It also serves members at select military outposts in Germany, Belgium, and the Netherlands.
There are a variety of personal depository banking products available from the credit union. These include savings accounts, checking accounts, Certificates of Deposit (CDs), and money market accounts. Andrews Federal Credit Union requires a basic savings account for membership, but it also offers Individual Retirement Account (IRA) savings accounts, as well as holiday savings accounts, vacation savings accounts, and youth savings accounts. As for checking accounts, the credit union provides both non-interest-bearing and interest-bearing options, depending upon the account balance. Standard CDs are available, as well as Traditional, Educational, and Roth IRAs available as CDs. CD terms range from 6 months to 84 months, and higher interest rates are available for larger “jumbo” CD balances. The credit union also offers personal loans, credit, insurance, and investment services.
Andrews Federal Credit Union also provides business savings accounts and business checking accounts. The latter vary by account balance and number of transactions. In addition to these deposit account products, business loans and other business services – such as payroll and merchant processing – are also available.
Membership in Andrews Federal Credit Union is open to anyone through the American Consumer Council. Membership is also open to those who live, work, worship, or attend school in Washington, D.C.; military and civilian personnel from Joint Base Andrews or Joint Base McGuire-Dix-Lakehurst; and other military-related qualifications.
See current membership details
As a remote customer not related to Andrews I'd say the service is pretty good and the process went smoothly.
The steps include -
1. Joining ACC online
2. Joining AFCU online (both instantaneous, pay $5 each with credit card)
3. Print/fill out and priority mail Trustee-to-Trustee fund transfer request form (form 302 from website) to AFCU (2-day)
4. AFCU mails request form to Fidelity (2-day)
5. Fidelity wires fund to AFCU (free from Fidelity and no charge for inbound from AFCU).
6. In the meantime print/fill out an IRA application form (form 98 from website) then scan/email to AFCU before the arrival of the fund.
7. Rate is locked once fund is received.
I have called everyday for 4 weeks and cannot get a customer service representative on the phone.I used their automated call back feature and no one has called back.
I cannot get quicken to update since they switched from cm netter . I`ve tried everything ,delete accounts , go in through quicken, delete , manual download . It continues to lump my 2 Cd`s into one account . Very frustrating .
Opened a 7 year cd here a little over 6 years ago the sign up process was long and had to call in many times just to get things squared away mostly because of all the never ending mistakes that were made on my account, also this place has a 12 month inactivity claus which basiclly forced me into linking an account from elsewhere to send money once every 11 months to avoid the account being sent to the state of Maryland as a dead account plus customer service was poor at best with very long waits on the phone just to get to someone that could answer questions so this is just my opinion if you're on the bubble between this place and another I'd go with the other bank might be worth taking 10 to 20 basis points less to save yourself the misery of dealing with their customer service.................
I tried to open an account last week online. The application went through. I was told I would get an email on how to fund account etc. So far it's almost a week and I got no response. I called the so called customer service number. They have no access to my account status, nor can I contact anyone who does. There is no number to call to find out your status. It's been a week now. I even sent email messages, no replies. I've opened many accounts online over the years and this bank by far is the most unorganized bank to date. They have a great CD rate but you may never get to fund it. If I could give zero stars I would. A one star rating is too high.
Overall | |
---|---|
NCUA # | 5754 |
Year Chartered | 1948 |
Employees | 301 |
Primary Regulator |
Profit Margin | |
---|---|
Return on Assets - YTD | 0.84% |
Return on Equity - YTD | 9.35% |
Annual Interest Income | $63.3MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q3 2022vs Q3 2021 | $2.49B$2.21B |
Loans | Q3 2022vs Q3 2021 | $1.95B$1.80B |
Deposits | Q3 2022vs Q3 2021 | $1.84B$1.81B |
Equity Capital | Q3 2022vs Q3 2021 | $222.1MM$211.9MM |
Loan Loss Allowance | Q3 2022vs Q3 2021 | $17.1MM$16.1MM |
Unbacked Noncurrent Loans | Q3 2022vs Q3 2021 | $15.6MM$11.4MM |
Real Estate Owned | Q3 2022vs Q3 2021 | $0$1.2MM |
Always verify rates and promotions with the bank or credit union. We are not Andrews Federal Credit Union; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
0.15% | $1.5k | - | Boost Checking | |
0.05% | $5k | - | Business Partnership Checking |