Founded in 1948 by just eight people with $5 each, Andrews Federal Credit Union now provides a variety of financial products and services to over 120,000 members throughout Washington, DC, Maryland, New Jersey, and Virginia. It also serves members at select military outposts in Germany, Belgium, and the Netherlands.
There are a variety of personal depository banking products available from the credit union. These include savings accounts, checking accounts, Certificates of Deposit (CDs), and money market accounts. Andrews Federal Credit Union requires a basic savings account for membership, but it also offers Individual Retirement Account (IRA) savings accounts, as well as holiday savings accounts, vacation savings accounts, and youth savings accounts. As for checking accounts, the credit union provides both non-interest-bearing and interest-bearing options, depending upon the account balance. Standard CDs are available, as well as Traditional, Educational, and Roth IRAs available as CDs. CD terms range from 6 months to 84 months, and higher interest rates are available for larger “jumbo” CD balances. The credit union also offers personal loans, credit, insurance, and investment services.
Andrews Federal Credit Union also provides business savings accounts and business checking accounts. The latter vary by account balance and number of transactions. In addition to these deposit account products, business loans and other business services – such as payroll and merchant processing – are also available.
Field of Membership Restrictions
Membership in Andrews Federal Credit Union is open to anyone through the American Consumer Council. Membership is also open to those who live, work, worship, or attend school in Washington, D.C.; military and civilian personnel from Joint Base Andrews or Joint Base McGuire-Dix-Lakehurst; and other military-related qualifications.
See current membership details
Great Customer Service
Have been a member for 7 years and have appreciated the friendly, knowledgeable CSR’s. Just had some CD’s mature at the end of the month and because their rates were a little lower I did not renew but wouldn’t hesitate to do businesss with them in the.future.
Clumsy And Unfriendly Website.
6% on $25,000 is a good deal. I had a CD with them which matured in July. I opened a Kasasa Cash account but they did not remember me. I sent Dl photos and a utility bill pdf which they did not accept because it was made with an old Adobe! When I finally got the account, they gave me a new member number. When I tried to log in, I was connected to the old member number. It took almost an hour with a befuddled CS rep to straighten out. Waiting now for a Debit Card. Wish me luck.
One problem with the website is that links which should easily be available on the page are either missing or buried somewhere. You can get what you need from the Chat but the box is very small and links take 5 or 6 lines of text while the message is scrolled off the top of the screen. It also, after about 20 seconds, says “We haven’t heard from you in a while. Do you still want to chat?”
Closed My Account A Few Days Ago
For about the 3rd or 4th time over the last year I got some kind of email from them telling me of a message.
Only to read their message I had to create a special username and password. (Above & beyond my regular username & password)
Absolutely ridiculous. So, apparently it was the 3rd or 4th message that I did not read. And it was not in response to me in any way.
I chatted with customer service and she acted like it was my problem. Well, not anymore.
I must have deleted it so I can't post it here.
Heads up to the really important person who thought it was a good idea to require a special username & password.
If any other bank or credit union does the same, I will also close those accounts.
Cannot Get My Money Out
I called customer service two separate times asking that my 5-year certificate not be renewed and the balance be deposited into my membership savings account. Customer service rep said that my computer records indicated my intention but my on-line account never changed from "renew" and my certificate is now showing it has renewed for another five years. I am told there is no manager to speak to and was referred to Escalation Dept. Escalation Department said they cannot handle this and abruptly ended the call. I was told that I could not call the certificate department directly. Basically, I cannot access or get my money out. Frighteningly, horrible customer service. I will never do business with them again. Unresponsive.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 5754 |
| Year Chartered | 1948 |
| Employees | 329 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.33% |
| Return on Equity - YTD | 3.03% |
| Annual Interest Income | $29.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $2.47B$2.6B |
| Loans | Q1 2025vs Q1 2024 | $1.85B$1.87B |
| Deposits | Q1 2025vs Q1 2024 | $1.93B$1.95B |
| Equity Capital | Q1 2025vs Q1 2024 | $266.7MM$253MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $15MM$18.9MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $24.6MM$22.3MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $1.4MM$0 |
