Popular (BPPR)
Good Bank Overall
Good bank with good service. Nothing incredible but pretty good bank overall, no real complaints.
Most Decent Bank In Puerto Rico
Banco Popular is a decent bank for Puerto Rico residents. It offers a wide array for checking and savings account, which I personally use in my day-to-day life. A lot of people complain about its fees, which, I'll agree, have been steadily rising, but in my particular checking account, the E-Account, which I've had for 7 years, I've only ever encountered one service fee, which was a 0.50 fee for using a check. It was a fee that had been recently instituted and from then on I've learned to avoid check on my account. Compared to national banks, it's nothing to write home about. However, for Puerto Rico residents, it's probably the best option since its the largest bank, which means there is more accessibility to ATM machines. Their mobile app soars over the competing banks. It is a very user-friendly platform that is easy to navigate and allows you to do the basic functions of checking transactions, making payments, and scheduling transfers. Moreover, I lived in New Orleans for five years and I never had any problem using this card in the United States, so it's good to have if you live in Puerto Rico and travel a lot.
High rates for really bad service
The process of buying stuff online is not the issue but their security measures seem outdated with current times. Also, they seem to have problems with the authentication with certain sites such as Amazon and Ebay that makes it really difficult sometimes to buy items online. Their fees are more than other banks in our area. While I like some aspects of the bank, I'm just not sure if I'm going to stay with them.
Deposit Summary
They are really good in having the different tools in their website to let you work around your saving accounts. You can also pay almost every bill through their direct deposit system. You can set it up in different way or options that makes it really flexible for those with multiple accounts. They earn ok rates on their savings account. The people at my local branch are nice but I really use the online banking more.
Worst Service Ever
BANCO POPULAR ES UN FRAUDE! Especialmente esta sucursal de cayey. Gente CUIDADO! Yo deposite un cheque a nombre de mi esposa la cual esta en la cuenta con migo de forma digital. Con el tiempo veo que no se refleja el cheque, intente ir al banco para verifica cual es el problema y me dicen que el cheque no aparece en el sistema que necesito crear una reclamación para el cheque y así lo hice, luego de una semana y media regreso a verificar porque aun no se ve reflejado en la cuenta. (Cabe destaca que mi esposa trabaja todos los días de 7:00am a 4:00pm) Voy a verificar nuevamente y esta vez me dicen que no me pueden ayudar porque tiene que venir ella personalmente a reclamar el cheque. Para colmo, le digo a la mujer en la oficina - entonces no vale de nada que ella y yo estemos casado porque ni un cheque puedo reclamar y la muy malcriada se atreve decirme que no que no vale nada mi matrimonio!!! NO SIRVEN!! y su customer service es el peor !!
I Regret Opening An Account With Them
I regret ever opening an account with Popular.
The customer service is terrible, and the telephone service is incompetent. You can expect to call 3-4 times and the requests never gets completed.
They are a terrible waste of time.
And then there are the fees - the crazy fees. This bank add new fees all the time - unannounced.
Then you can spend your precious arguing with them about the fees - if you are lucky to get anyone on the phone.
There are far too many options today that are better than Popular.
Data as of Q2 2022
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 34968 |
| Year Established | 1999 |
| Employees | 7080 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.15% |
| Return on Equity - YTD | 24.55% |
| Annual Interest Income | $901.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $60.30B$61.97B |
| Loans | Q2 2022vs Q2 2021 | $20.69B$20.30B |
| Deposits | Q2 2022vs Q2 2021 | $57.37B$57.32B |
| Equity Capital | Q2 2022vs Q2 2021 | $2.19B$3.88B |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $580.0MM$662.0MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $452.0MM$662.0MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $95.0MM$81.0MM |