This bank is the worst! I had someone steal money from me, commit fraud, and the bank wouldn't do anything about it. The way this bank handled this was to not notify me of the issue, believe the thief, block my Zelle account (which Zelle can't even unblock it to help me out), close my account, and then send me a letter threatening legal action against me if I try to contact the bank or go to a branch.
A branch manager told me, "sometimes you're just SOL." She is now denying it and the bank believes her. This manager is being investigated for something else, so not sure why they took her side.
I have filed complaints against this bank with the FDIC, Federal Trade Commission and more, all that they do is forward the complaints to the bank, who in turn sends me a letter threatening legal action again and claiming no wrong doing of their part.
Bank anywhere else! This bank keeps getting bought out and they use a third party for their ATMs, which means there is never money in the ATMs. The employees don't even bank there.
Overall | |
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FDIC Certificate # | 58458 |
Year Established | 2006 |
Employees | 1725 |
Primary Regulator | FDIC |
Profit Margin | |
---|---|
Return on Assets - YTD | 1.26% |
Return on Equity - YTD | 11.62% |
Annual Interest Income | $760.7MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q3 2024vs Q3 2023 | $18.21B$18.25B |
Loans | Q3 2024vs Q3 2023 | $11.34B$10.84B |
Deposits | Q3 2024vs Q3 2023 | $15.27B$15.71B |
Equity Capital | Q3 2024vs Q3 2023 | $2.14B$1.72B |
Loan Loss Allowance | Q3 2024vs Q3 2023 | $106.8MM$102.3MM |
Unbacked Noncurrent Loans | Q3 2024vs Q3 2023 | $61.4MM$30.7MM |
Real Estate Owned | Q3 2024vs Q3 2023 | $16.7MM$13.5MM |
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
---|---|---|---|---|---|
0.75%* | $250k* | - | Signature Series Checking | ||
OTHER TIERS: 0.15% → $50k - $150k | 0.25% → $150k - $250k | |||||
0.25% | $0 | - | Platinum Checking |