UMB Bank, National Association is headquartered in KANSAS CITY and is the largest bank in the state of Missouri. It is also the 40th largest bank in the nation. It was established in 1902 and as of March of 2025, it had grown to 4,300 employees at 216 locations. UMB Bank, National Association's money market rates are 9X the national average, and it has an A health rating.
UMB BANK - SCAM
I had a retirement medical account that was not to be used except for medical use.... I had none, so they said since I did not use the account, no activity, they took my money (more than $21k),
What adds insult to injury, they sent me a 1099 tax document for the money they took!!
I tried to contact their legal office to ask for someone who understood the grounds for this action, but NO ONE would contact me back. I HATE THIS BANK AND THEIR CHICKEN **** WAY THEY TREAT CUSTOMERS
UMB Bank Poor Customer Service
I have a 20-year record with UMB Bank with no customer service problems until they closed the branch across the street from my loft (Wewatta St). Apparently, they sent all of their rude, incompetent, inflexible, and lazy employees (from the manager to the tellers) to the Mountain States branch.
Here is a brief explanation for my 1-star review (only because there is not a 0-star option): I deposited a $10,000 check and the teller handed me a $1,000 receipt. When I brought it to her attention, she blamed the check reader—no apology for this error. Then, she put that same check on hold for 7 days, which cleared one day later. The manager had no logical explanation for why they wouldn't release the cleared funds other than "bank policy". I understand the need for security and verification, but with almost instantaneous ACH transfers, there is no justification for this policy other than using customers' funds to collect interest (which is probably legal, but highly unethical). My 20-year record with UMB, 819 credit score, and no overdrafts means absolutely nothing to them.
If you are reading this, you may be thinking about opening a UMB account. Please save yourself a lot of frustration and don't do it.
UMB Bank Accounts
Worst Bank and customer service. Have called 11 times. Today called the lady hung up on me. They have been charging me a few every month 7 months since they took over my account. I have not received anything from them, not even a account number. Yet they charge me.
I asked if they were going to refund me for the last 7months. She said they could do 2 months of refunds.
Would Never Willingly Bank Here.
They charge you for everything plus offer a whopping .001% interest. Wish my employer used Fidelity for HSA services. I will continue to push our HR dept. to change as these guys suck.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 8273 |
| Year Established | 1902 |
| Employees | 4300 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.67% |
| Return on Equity - YTD | 7.85% |
| Annual Interest Income | $737.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $69.01B$45.07B |
| Loans | Q1 2025vs Q1 2024 | $35.57B$23.42B |
| Deposits | Q1 2025vs Q1 2024 | $58.14B$37.05B |
| Equity Capital | Q1 2025vs Q1 2024 | $6.77B$3.18B |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $368.9MM$226.2MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $99.5MM$20.8MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $4.2MM$2.5MM |
