UMB Bank, National Association is headquartered in Kansas City and is the 2nd largest bank in the state of Missouri. It is also the 81st largest bank in the nation. It was established in 1902 and as of December of 2017, it had grown to 2,792 employees at 109 locations. UMB Bank, National Association has an A health rating.
They are incredibly kind to me. I first had a biz account, and despite the failure of my startupn, they were always respectful, even kind.
I went back to the same neighborhood branch later, and it was like coming home. Perhaps I am better with people I know, but their service has never been less than courteous.
The neat thing about my checking is having the option to choose no overdraft fees, and how they took in my deposit before it came to any problem. They are always good to work with. Maybe online isn't everything.. but my UMB branch has it all together.
UBM handles my HSA account through my employer and I cannot change, otherwise I would close the account immediately. They instituted a new fee recently, but instead of sending out a separate notice, they tucked a single sentence about the fee in their boilerplate statement enclosures which no one ever reads. They have refused to credit the fee...I have filed complaint with Attorney General.
UMB Bank was VERY slow in processing my HSA account Direct Transfer request to close my account. UMB Healthcare Services took more than 14 days to close my HSA account after receiving my Direct Transfer request. After debiting my HSA account to close it and without giving any interest for the account balance for the current period, UMB took ANOTHER 8 days to print and mail the check with my HSA account balance to my new HSA provider.
Can't believe it took UMB 8 days to print a check after UMB had debited my account and had the money!
My name is Jan Michel. I walked into a Price Chopper on N. Oak and Vivion Rd. In N. Kansas City. This grocery store has a UMB branch in it. I inquired about opening an account. I had 2 forms of I'D and $500.00 in my pocket to be used to open an account. After waiting for about 15 minutes for an employee of the branch I got greeted. I inquired about an account. The lady replied with this exactly word for word. " We can't open any accounts today anymore because we are too busy." At first I was like haha funny. But was shocked to find out the lady was absolutely 100% serious. With a complete blank mind I just walked away. The bank does not want my money because it is too busy. Ok. OK fine I won't beg. 6:4pm on March 24th of the year 2014
I have had an account at this branch for a little over a year. I have only once had a pleasant and helpful teller. They are very rude. When they explain their reasons for why they can't do a certain transaction, they talk down to you. They left me waiting in the drive thru for 20 minutes without an explanation......all I was doing was a deposit! Will be moving my business to another bank!!
|FDIC Certificate #||8273|
|Return on Assets - YTD||0.86%|
|Return on Equity - YTD||10.05%|
|Annual Interest Income||$617.5MM|
|Assets and Liabilities|
|Assets||Q4 2017vs Q4 2016||$21.56B$20.40B|
|Loans||Q4 2017vs Q4 2016||$11.18B$10.45B|
|Deposits||Q4 2017vs Q4 2016||$18.31B$16.69B|
|Equity Capital||Q4 2017vs Q4 2016||$1.82B$1.66B|
|Loan Loss Allowance||Q4 2017vs Q4 2016||$100.6MM$91.6MM|
|Unbacked Noncurrent Loans||Q4 2017vs Q4 2016||$61.1MM$72.4MM|
|Real Estate Owned||Q4 2017vs Q4 2016||$1.5MM$194.00K|
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