CAMPUS USA Credit Union is headquartered in Newberry and is the 7th largest credit union in the state of Florida. It is also the 135th largest credit union in the nation. It was established in 1935 and as of December of 2024, it had grown to 441 employees and 165,724 members at 21 locations. CAMPUS USA Credit Union has an A+ health rating.
Field of Membership Restrictions
Membership in CAMPUS USA Credit Union is open to those who live, work, or attend school in, and businesses/other entities located in the Florida counties of Alachua, Citrus, Clay, Columbia, Duval, Gadsden, Gilchrist, Hernando, Hillsborough, Jefferson, Lake, Leon, Levy, Madison, Marion, Nassau, Orange, Pasco, Polk, Seminole, Sumter, Suwannee, Taylor, or Wakulla. Employees of the University of Florida, UF Health, UF Institute of Food and Agricultural Sciences (IFAS), and Florida Farm Bureau Federation are eligible to join, as are current students of the University of Florida. Members of the University of Florida Alumni Association, Humane Society of Marion County, AAA South/The Auto Club Group, or the Matheson History Museum qualify for membership. Immediate family members of existing CAMPUS USA Credit Union members are eligible for membership.
See current membership details
30 Year Member - I'll Never Bank Anywhere Else!
I've been a member of Campus USA since 1995 and after having accounts at commercial banks, I'll never go back. I'm a credit union member for life. Having my account here means local decisions are being made for my benefit and not for the benefit of corporate shareholders. The service is friendly and very competent. Any time I've needed extra help or attention with my account, the member services representatives are super helpful. I've had multiple loans there and even though I could have gotten a slightly lower interest rate on my mortgage with a different lender, I knew the localized service I would receive would outweigh any benefit from a slightly lower rate. I'm sold out - a total fan. Campus USA is the best.
Terrible Customer Service Experience At Campus Credit Union
I am writing to express my disappointment and frustration with the treatment I received from Campus Credit Union's manager/escalation team, Shante, during my phone call today. I had logged into my account on September 1st to make my first car payment, but the system did not allow me to select the due date, September 2nd, due to the holiday weekend.
When I called the bank to clarify, I was met with ridicule and laughter from Shante, which made me feel disrespected. I was not informed that payments need to be made 4-5 days prior to the due date if it falls on a holiday or weekend. According to my contract, payments are due on the specified date.
I find it disturbing that I was treated this way, and I believe it reflects poorly on the institution. I am considering taking my loan elsewhere due to this experience.
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68391 |
| Year Chartered | 1935 |
| Employees | 441 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.12% |
| Return on Equity - YTD | 9.09% |
| Annual Interest Income | $164.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $3.41B$3.18B |
| Loans | Q4 2024vs Q4 2023 | $2.87B$2.68B |
| Deposits | Q4 2024vs Q4 2023 | $2.93B$2.75B |
| Equity Capital | Q4 2024vs Q4 2023 | $418MM$368.6MM |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $23.5MM$24.9MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $13.8MM$14.9MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $0$0 |
