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Overview / Commentary
800-289-1992
1680 Capital One Drive
Mclean, VA 22102

Capital One 360 is an online banking subsidiary of the Capital One Financial Corporation, a financial holding company publicly traded on the New York Stock Exchange (Symbol: COF). The web-only bank officially took over ING Direct in 2012 and offers an array of depository banking and lending products, in addition to its brokerage platform. The Capital One 360 branding was first introduced at the end of 2012.

In its depository banking repertoire, the direct bank has personal checking, savings, and Certificate of Deposit (CD) accounts, as well as business savings and CD accounts. On the personal side, Capital One 360 offers a fee free checking account that is part of an extensive ATM network and comes with a free MasterCard debit card. The teen checking account is basically the same account, but adds a joint owner. Both accounts are attractive because they earn interest and make the switch from brick and mortar bank checking to Internet checking very smooth with mobile deposits and widely accessible ATMs. The online savings account offers one of the top interest rates in the country and has no fees and an automatic savings plan option to encourage the process. CDs are offered in term lengths ranging from 6 to 60 months and come with fixed interest rates.

Capital One’s Sharebuilder provides a trading platform where customers can perform cheap stock trades or look up reports on various investments from independent analysts. On the business side, a savings account is available that offers up to 3 authorized signers who can function as account owners.

Capital One 360 online banking provides a secure and sophisticated platform for account owners to manage their deposit, loan, and business accounts with Capital One. The bank’s site is optimized for both desktop and mobile use, and enables users to complete account management items like money transfers, balance reviews, bill pay, ATM search, and transaction history viewing. Mobile apps are attractive and make it easy to bank while on the run from a smartphone or tablet device.

Capital One 360 is the product of Capital One Financial Corporation’s 2012 acquisition of ING Direct, which was created in 2000. Capital One’s business model focused on consumer lending before 2005, until it decided to branch out into the retail banking business. Its acquisition of ING Direct considerably helped those efforts, making it one of the biggest online banks in the country. Capital One 360 is currently headquartered in McLean, Virginia, and serves its customers exclusively through its online banking platform.

Related Posts

Capital One 360 Increases CD Rates For Terms Of 24 To 60 Months - 6/9/2016

The new CD rates are still a little low compared to the top CD rates for the corresponding terms. Nevertheless, it’s nice to see rate increases. Below is the list of the new and old rates:60mo 1.90% APY (was 1.70%) 48mo 1.70% APY (was 1.40%) 36mo 1.50% APY (was 1.30%) 30mo 1.45% APY (was 1.20%) 24mo 1.40% APY (was 1.10%)

Capital One 360 Launches New Money Market Account - 3/18/2016

Capital One 360 just launched the 360 Money Market. Its features are very similar to the 360 Savings Account except that it’s a two-tier account.

360 Money Market: Up To 1% APY - 3/18/2016

Looks to be a new Capital One 360 offering. Interest is tiered.  $0 - $9,999.99: 0.60% $10,000.00 or more: 1.00% I'm just seeing it on the 360 website (not yet on DA). 

View all posts from:

11/29/13 - Capital One 360's 2013 Black Friday Specials: $125 Checking Bonus
11/25/13 - Capital One 360’s 2013 Black Friday Sale Preview
11/22/13 - Capitalone 360 Is Going To Have Banking Bonuses Nov 29 - Dec 2, 2013
7/1/13 - Capital One 360’s Financial Independence Days Sale Has Begun
7/1/13 - Capital One 360’s Financial Independence Days Sale Begins
6/27/13 - Free Book Of 50 Checks From Capital One 360
6/26/13 - Capital One 360’s Financial Independence Days Sale
5/29/13 - Capital One 360 Replacing Customer Debit Cards
4/19/13 - Capital One 360 Announces Changes Including Bigger Refer-a-Friend Bonus
2/1/13 - ING DIRECT Is Now Capital One 360
11/20/09 - ING Direct's Black Friday CD and Electric Orange Checking Specials
7/9/09 - Update on ING Direct's Electric Orange $50 Promotion
4/24/08 - Update on ING Direct CDs
1/29/08 - Capital One's 4.00% 12-month Checking Account Deal in Central Texas Ends Thursday
11/20/07 - ING Direct Acquires ShareBuilder
9/26/07 - $50 Bonus for ING Direct Orange Savings Account
7/12/07 - Is This How Banks Will Make Money from the Reward Checking Accounts?
5/6/07 - ING Direct Raises Checking Account Mid-Tier Rate to 5.25%
4/27/07 - 5.25% 9-Month CD at ING Direct
7/19/06 - Capital One High Yield Money Market Rises to 5.00%
6/30/06 - ING Direct's Savings Account Now 4.35% - Lagging Continues
6/28/06 - Capital One High Yield Money Market Rises to 4.75%
6/14/06 - CapOne/Costco Money Market Now 4.77% Plus New $50 Bonus
5/31/06 - ING Direct Savings Account Now 4.25% - History of Lagging?
5/3/06 - Capital One High Yield Money Market Rises to 4.55%
4/29/06 - ING Direct's 5.25% 12-Month / 5.00% 9-Month CD
4/19/06 - ING Direct / VirtualBank Referral Bonuses
4/17/06 - ING Direct Sale is Over - Now What?
4/15/06 - ING Direct Raises All 12-Month and Longer CDs to 5%
4/5/06 - New ING Direct CD Rates - 4.75% 9-Month
3/31/06 - ING Direct Raises Non-Promo Savings Account APY to 4%
3/29/06 - ING No Longer Showing the 4.75% Promo - What's Next?
2/4/06 - ING Direct Increases Yields Slightly on CDs
1/23/06 - ING Direct Reduces Rates on Most CDs
1/19/06 - ING's Save Up Sale: 4.75% Savings Rate
12/31/05 - ING Direct Savings Now 3.80%
10/25/05 - Slight Rise in ING Direct's Long Term CDs
10/23/05 - New 4.5% Money Market Account
10/13/05 - ING Direct's Answer To EmigrantDirect?
9/2/05 - ING Direct Again Lowers Long Term CD Rates

Reviews (170)

A reliable and positive banking experience

Posted by: TopGun | Aug 19, 2016

I have been a member of Capital One 360 since before it was Capital One 360. I originally signed up with ING Direct at least 8 years ago. It was changed into Capital One 360 since then. I have always experienced a high levels of service and a great variety of products from them. The best thing about this online bank account is the very high savings rate. Currently it is 0.75%, which is magnitudes better than the return you would get from any brick and mortar bank. Its ridiculous how much interest I am able to accrue each month. I sometimes have to double check my statement to see that the interest payment is actually correct because it seems so foreign to see such a high return from a basic savings account. The only downside to this account is that it takes a few days to do a transfer to a brick and mortar bank. However, just keep in mind that online savings account should not be treated as an immediately liquid account. It is more of a semi-liquid account due to the transfer delay. All in all, I love my Capital One 360 savings account!

CapitalOne360 is great for mobile users

Posted by: DJoseph | Jul 26, 2016

I have been a customer of CapitalOne360 since the beginning. They have no minimum balance requirements, extremely low fees, and offer over 40,000 free ATMs in their network. In fact, if you are charged an ATM fee by a host bank, CapitalOne360 will reimburse the fee. They also offer check deposit via the internet or via their mobile app... just snap a picture of the check and upload it. It's very simple and easy to use. No trip to the bank necessary. I have also found their customer service to be very responsive and always available by phone or chat with almost no wait time. I have used them since they were ING Direct, which was later acquired by CapitalOne. The service has only improved. Another nice feature is that you can additional checking and savings accounts at will right online and give them unique names and purposes, such as Vacation or Christmas account. Transferring funds between accounts is quick and effortless.

No Longer Doing Living Trusts/ Not According To Disclosures

Posted by: sparkymfg | 7 hours ago

I was originally an INGDirect customer who became a CapitalOne360 customer because of the merger. The transition was smooth and their customer service has been great. I love the fact that they don't charge international ATM fees, which almost every other bank does! However, I just went to add another account and gave them a call to have it added/titled in our living trust. Monica told me that effective June 2016, they no longer will hold accounts with that type of title. WHAT? What bank doesn't allow accounts to be held in a living trust? Well I just read their updated disclosures (7/20/2016) and they have Living Trust as a type of account ownership, so I don't think Monica knows what she is talking about. Just wanted to let everyone know in case they get the same mis-information

Changed P2P Now It Sucks

Because they changed the P2P service to the same one as chase, I can't use the feature. My email and phone number are already in the system with chase, so I can't get anything sent to my 360 account unless I get a new phone number or email. I liked that they were different, but it won't let me have an email with both accounts.

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Health
A

Health Grade Components

Overall
FDIC Certificate #4297
Year Established1933
Employees29311
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.54%
Return on Equity - YTD4.08%
Annual Interest Income$2.58B
Assets and Liabilities
AssetsQ1 2016vs Q1 2015$271.2B$253.2B
LoansQ1 2016vs Q1 2015$150.8B$137.8B
DepositsQ1 2016vs Q1 2015$208.8B$198.7B
Equity CapitalQ1 2016vs Q1 2015$36.00B$35.23B
Loan Loss AllowanceQ1 2016vs Q1 2015$2.03B$1.66B
Unbacked Noncurrent LoansQ1 2016vs Q1 2015$2.23B$1.67B
Real Estate OwnedQ1 2016vs Q1 2015$110.7MM$133.8MM
  User-submitted Promotions & Notices

This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.

Capital One 360 Increases CD Rates For Terms Of 24 To 60 Months

Ken Tumin   |  
The new CD rates are still a little low compared to the top CD rates for the corresponding terms. Nevertheless, it’s nice to see rate increases. Below is the list of the new and old rates:
60mo 1.90% APY (was 1.70%)
48mo 1.70% APY (was 1.40%)
36mo 1.50% APY (was 1.30%)
30mo 1.45% APY (was 1.20%)
24mo 1.40% APY (was 1.10%)

Rates
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Always verify rates and promotions with the bank or credit union. We are not Capital One 360; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Capital One 360 Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.75%--360 Savings Account
0.75%--Kids Savings Account
0.75%--IRA Savings

Capital One 360 Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.00%*$10k*-360 Money Market
OTHER TIERS: 0.60% Up to $10k

Capital One 360 Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.90%*$100k*-360 Checking
OTHER TIERS: 0.20% Up to $50k | 0.75% $50k - $100k
0.25%--MONEY

Capital One 360 CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.25%--60 Month CD
1.10%--24 Month CD
1.10%--30 Month CD
1.10%--36 Month CD
1.10%--48 Month CD
0.90%--6 Month CD
0.90%--9 Month CD
0.90%--12 Month CD
0.90%--18 Month CD

Capital One 360 IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.25%--60 Month IRA
1.10%--24 Month IRA
1.10%--30 Month IRA
1.10%--36 Month IRA
1.10%--48 Month IRA
0.90%--6 Month IRA
0.90%--9 Month IRA
0.90%--12 Month IRA
0.90%--18 Month IRA
Locations

Capital One 360 is an Internet only bank and does not have branch locations. Its headquarters is located at 1680 Capital One Drive - Mclean, VA 22102