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Overview / Commentary
800-289-1992
1680 Capital One Drive
Mclean, VA 22102

Capital One 360 is an online banking subsidiary of the Capital One Financial Corporation, a financial holding company publicly traded on the New York Stock Exchange (Symbol: COF). The web-only bank officially took over ING Direct in 2012 and offers an array of depository banking and lending products, in addition to its brokerage platform. The Capital One 360 branding was first introduced at the end of 2012.

In its depository banking repertoire, the direct bank has personal checking, savings, and Certificate of Deposit (CD) accounts, as well as business savings and CD accounts. On the personal side, Capital One 360 offers a fee free checking account that is part of an extensive ATM network and comes with a free MasterCard debit card. The teen checking account is basically the same account, but adds a joint owner. Both accounts are attractive because they earn interest and make the switch from brick and mortar bank checking to Internet checking very smooth with mobile deposits and widely accessible ATMs. The online savings account offers one of the top interest rates in the country and has no fees and an automatic savings plan option to encourage the process. CDs are offered in term lengths ranging from 6 to 60 months and come with fixed interest rates.

Capital One’s Sharebuilder provides a trading platform where customers can perform cheap stock trades or look up reports on various investments from independent analysts. On the business side, a savings account is available that offers up to 3 authorized signers who can function as account owners.

Capital One 360 online banking provides a secure and sophisticated platform for account owners to manage their deposit, loan, and business accounts with Capital One. The bank’s site is optimized for both desktop and mobile use, and enables users to complete account management items like money transfers, balance reviews, bill pay, ATM search, and transaction history viewing. Mobile apps are attractive and make it easy to bank while on the run from a smartphone or tablet device.

Capital One 360 is the product of Capital One Financial Corporation’s 2012 acquisition of ING Direct, which was created in 2000. Capital One’s business model focused on consumer lending before 2005, until it decided to branch out into the retail banking business. Its acquisition of ING Direct considerably helped those efforts, making it one of the biggest online banks in the country. Capital One 360 is currently headquartered in McLean, Virginia, and serves its customers exclusively through its online banking platform.

Related Posts

Targeted $200 Checking Bonus - 1/19/2017

1.  Open an account by January 31, 2017. 2.  Make either 4 ATM deposits or withdrawals or debit card transactions OR       make 2 mobile check deposits within the first 60 days. 3.  You’ll see the extra $200 about 90 days after you open your account. More details here.  

Rate Decrease For 12 Month CD - 1/7/2017

Just in time for all the renewals of the CDs opened about a year ago when the rate spiked to 1.30, the 12 month rate has dipped to a non-competitive 0.90% APY. For those who took advantage of the rate one year ago, be sure to give maturity instructions other than automatically roll over. 

Capital One 360 Offers $100 Money Market Bonus - 12/5/2016

Capital One 360 is offering a $100 bonus when opening a new 360 Money Market account by December 15, 2016, and depositing at least $10k by December 31, 2016

View all posts from:

11/28/14 - Capital One 360's 2014 Black Friday Sale
10/24/14 - Capital One Bank Raises Rate On Essential Savings To Competitive Level
7/25/14 - Capital One 360 Or Ally Bank???
7/25/14 - More Merging of Capital One 360 and Capital One Bank
7/1/14 - Capital One 360’s Financial Independence Days Sale
6/25/14 - Preview of Capital One 360’s Financial Independence Days Sale
4/24/14 - Capital One Business Checking Promotion with a $250 Bonus - Branch Only
3/17/14 - $50 Bonus With Capital One 360 Savings Account
11/29/13 - Capital One 360's 2013 Black Friday Specials: $125 Checking Bonus
11/25/13 - Capital One 360’s 2013 Black Friday Sale Preview
11/22/13 - Capitalone 360 Is Going To Have Banking Bonuses Nov 29 - Dec 2, 2013
11/6/13 - Capital One Offers Savings Account Promotion in Its Market Areas
7/26/13 - Capital One Business Checking Promotion with a $300 Bonus - Branch Only
7/1/13 - Capital One 360’s Financial Independence Days Sale Has Begun
7/1/13 - Capital One 360’s Financial Independence Days Sale Begins
6/28/13 - Free Book Of 50 Checks From Capital One 360
6/26/13 - Capital One 360’s Financial Independence Days Sale
5/29/13 - Capital One 360 Replacing Customer Debit Cards
4/19/13 - Capital One 360 Announces Changes Including Bigger Refer-a-Friend Bonus
3/25/13 - Capital One Branches Still Offering Checking Promo with a 1-Year Rate Guarantee in Some States
2/1/13 - ING DIRECT Is Now Capital One 360
8/27/12 - Capital One Bank's Checking Promo with a 12-Month Rate Guarantee
5/4/11 - Hot Capital One Checking Account Promotion in Austin Texas
11/20/09 - ING Direct's Black Friday CD and Electric Orange Checking Specials
7/21/09 - Update on ING Direct's Electric Orange $50 Promotion
2/5/09 - 4.00% 4-Year CD at Capital One Direct - Nationally Available
11/26/08 - 5.20% 60-Month CD at Capital One Direct Banking
4/24/08 - Update on ING Direct CDs
1/29/08 - Capital One's 4.00% 12-month Checking Account Deal in Central Texas Ends Thursday
1/25/08 - 5.25% 13-Month and 7-Month CD at Superior Savings of New England
11/24/07 - 5.25% 7-Month CD at Superior Savings of New England - Nationally Available
11/20/07 - ING Direct Acquires ShareBuilder
10/29/07 - ING Direct / VirtualBank Referral Bonuses
9/26/07 - $50 Bonus for ING Direct Orange Savings Account
7/12/07 - Is This How Banks Will Make Money from the Reward Checking Accounts?
5/6/07 - ING Direct Raises Checking Account Mid-Tier Rate to 5.25%
4/27/07 - 5.25% 9-Month CD at ING Direct
11/16/06 - 5.50% Money Market Account at Superior Savings of New England ($10K+)
8/15/06 - 5.25% Money Market Account at Superior Savings of New England ($25K+)
8/9/06 - CapOne/Costco Money Market Account Up to 5.14%
7/19/06 - Capital One High Yield Money Market Rises to 5.00%
6/30/06 - ING Direct's Savings Account Now 4.35% - Lagging Continues
6/28/06 - Capital One High Yield Money Market Rises to 4.75%
6/14/06 - CapOne/Costco Money Market Now 4.77% Plus New $50 Bonus
5/31/06 - ING Direct Savings Account Now 4.25% - History of Lagging?
5/10/06 - CapOne/Costco Money Market Account Now 4.72%
5/3/06 - Capital One High Yield Money Market Rises to 4.55%
4/29/06 - ING Direct's 5.25% 12-Month / 5.00% 9-Month CD
4/17/06 - ING Direct Sale is Over - Now What?
4/15/06 - ING Direct Raises All 12-Month and Longer CDs to 5%
4/5/06 - New ING Direct CD Rates - 4.75% 9-Month
3/31/06 - ING Direct Raises Non-Promo Savings Account APY to 4%
3/29/06 - ING No Longer Showing the 4.75% Promo - What's Next?
3/14/06 - Superior Savings' New 5% Money Market Account
3/2/06 - Capital One Savings/Money Market Accounts Now 4.25%
2/4/06 - ING Direct Increases Yields Slightly on CDs
1/23/06 - ING Direct Reduces Rates on Most CDs
1/19/06 - ING's Save Up Sale: 4.75% Savings Rate
1/2/06 - Special CapitalOne/Costco $50 Bonus
12/31/05 - ING Direct Savings Now 3.80%
12/7/05 - CapitalOne Savings Now at 4.00%
10/25/05 - Slight Rise in ING Direct's Long Term CDs
10/23/05 - New 4.5% Money Market Account
10/13/05 - ING Direct's Answer To EmigrantDirect?
10/12/05 - Major Rate Increase at Another Online Bank
9/2/05 - ING Direct Again Lowers Long Term CD Rates

Reviews (209)

Capital One Bank Exceeds Expectations

Posted by: Jmarie45 | Jan 13, 2017

I have been a customer with Capital One Bank since 2007. I have multiple checking and savings accounts with them and receive stellar service. They pay great interest no matter what balance I carry. I have called to resolve issues regarding transfers, PIN updates and balances, and I always receive prompt, courteous service. My daughter turned 18 and is now eligible for an adult MONEY checking account. I called Capital One Bank last night to receive help with setting up her account. Both my daughter and I talked to the representative and received specific instructions as to how to set up the account profile. I highly recommend Capital One Bank to anyone who likes to bank online and wants to talk to a live person when there are any questions or issues. Also, investment banking is available through ShareBuilder which allows customers to invest online with minimal costs and no hassles. Capital One Bank is committed to making saving money easy, and I look forward to being a Capital One Bank customer for years to come.

Does the Basics Right.

Posted by: Desi90s | Jan 16, 2017

Capital One has been the first bank I used after college and I love it. They offer multiple free ATMs in my hometown. I love their mobile app and the ability to cash a check just by taking a picture of it. This was a feature I wasn't aware was a deal breaker until I had to cash a check and had no idea what I would do since my bank was an online bank. I was pleasantly suprised that depositing it was as easy as snapping a picture. Their customer service agents are some of the friendliness people I've talked to as well. I had one agent who help me determine whether or not I could open an another account as a payee for my son. He stayed patient and walked me through multiple options. Also appreciate that if you lose your debit card, it's always free to get another (I've lost my twice this year). They offer all the features one wants in a basic checking account and their customer service agents go above and beyond.

Not Happy

Posted by: ALexx | Dec 30, 2016

Overall, I am not happy about my Capital One 360 bank anymore. When the bank was ING Direct I used to have a big interest rate. That was the only reason I moved my savings there. Now, since the rates are low, there are almost no benefits of keeping my money there. In fact, it's more of an inconvenience to move money in and out of this bank. It takes days to transfer to my local branch, and even when I have to take cash out, I have to move it to another internal Capital one account to get my money. Some transactions don't even complete, so I end up paying penalties.

Terrible Customer Service

I hane had an account eith Capitalone 360 for approaching 10 years. I have had no issues until recently when my accounts were frozen. I received a call from Cap360 with a callback number. I called back five times. I either cannot get through, get transferred then dropped, get transferred and wait but no one ever answers. All I know is that both my accounts are frozen and I cannot speak to anyone to find out the problem and how to resolve it. It is a good bank as long as you do not have any issues. Once you have an issue, pray you do not need your money any time soon. I will try one more time by visiting a cafe. If that does not work, I am going to the regulators.

VIEW MORE REVIEWS

Health
A

Health Grade Components

Overall
FDIC Certificate #4297
Year Established1933
Employees29077
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.52%
Return on Equity - YTD3.97%
Annual Interest Income$7.88B
Assets and Liabilities
AssetsQ3 2016vs Q3 2015$279.3B$254.4B
LoansQ3 2016vs Q3 2015$154.2B$138.2B
DepositsQ3 2016vs Q3 2015$211B$199.3B
Equity CapitalQ3 2016vs Q3 2015$35.34B$36.05B
Loan Loss AllowanceQ3 2016vs Q3 2015$2.27B$1.78B
Unbacked Noncurrent LoansQ3 2016vs Q3 2015$2.21B$1.95B
Real Estate OwnedQ3 2016vs Q3 2015$76.8MM$118.5MM
  User-submitted Promotions & Notices

This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.

Targeted $200 Checking Bonus

Carpline   |  
1.  Open an account by January 31, 2017.
2.  Make either 4 ATM deposits or withdrawals or debit card transactions OR 
     make 2 mobile check deposits within the first 60 days.
3.  You’ll see the extra $200 about 90 days after you open your account.


More details here.  

Rate Decrease For 12 Month CD

thowellIII   |  
Just in time for all the renewals of the CDs opened about a year ago when the rate spiked to 1.30, the 12 month rate has dipped to a non-competitive 0.90% APY. For those who took advantage of the rate one year ago, be sure to give maturity instructions other than automatically roll over. 

$100 Bonus For Capital One 360 Money Market Account With $10K Deposit

stevel   |  
Just saw this advertisement on Google.

Open your account by December 15th using invitation code Merry100 and deposit $10,000 or more by December 31st to earn your $100 bonus.

Important small print
How do I earn a bonus? To qualify for the $100 bonus, open your very first 360 Money Market account online by 12/15/2016 11:59 p.m., E.T. and deposit at least $10,000 no later than 12/31/2016 11:59 p.m., E.T. (If you currently have or have had a Savings product with Capital One Bank, Capital One 360 or ING DIRECT before or are a Capital One Associate, you won’t be eligible for the bonus.)
Link to offer

Big CD Rate Hikes At Capital One 360

Ken Tumin   |  
Just noticed these big CD rate hikes at Capital One 360 while reviewing DA’s tables

2.00% apy 5yr (was 1.25%)
1.80% apy 4yr (was 1.10%)
1.60% apy 3yr (was 1.10%)
1.45% apy 30mo & 3yr (was 1.10%)
1.35% apy 18mo (was 0.90%)
1.25% apy 12mo (was 0.75%)

Unfortunately, the savings account rate (0.75%) and the MMA rate (1% for $10k+) remain the same.

I’ll have more on these CD rate hikes soon

$100 Checking Bonus

Carpline   |  
To earn the $100 bonus, you must open a 360 Checking Account between October 27, 2016, and January 31, 2017, 11:59p.m. ET, and receive 2 direct deposits of $250 or more within 60 days of your acceptance of account terms and conditions. You will receive the $100 credit to your checking account about 90 days after your acceptance of account terms and conditions.
360 Checking $100 Incentive. No fees, no minimums.


Rates
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Always verify rates and promotions with the bank or credit union. We are not Capital One; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Capital One Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.75%--360 Savings Account
0.75%--Kids Savings Account
0.50%*$10k*-Essential Savings Account
OTHER TIERS: 0.10% Up to $10k

Capital One Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.00%*$10k*-360 Money Market
OTHER TIERS: 0.60% Up to $10k

Capital One Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.90%*$100k*-360 Checking
OTHER TIERS: 0.20% Up to $50k | 0.75% $50k - $100k
0.40%--High Yield Checking Account - First 12 Months Promo
0.25%--MONEY
0.20%--High Yield Checking Account

Capital One CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.00%--60 Month 360 CD
1.80%--48 Month 360 CD
1.60%--36 Month 360 CD
1.45%--24 Month 360 CD
1.45%--30 Month 360 CD
1.35%--18 Month 360 CD
0.90%--12 Month 360 CD
0.40%--6 Month 360 CD
0.40%--9 Month 360 CD
Locations

Capital One is an Internet only bank and does not have branch locations. Its headquarters is located at 1680 Capital One Drive - Mclean, VA 22102