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Overview / Commentary
800-289-1992
1680 Capital One Drive
Mclean, VA 22102

Capital One 360 is an online banking subsidiary of the Capital One Financial Corporation, a financial holding company publicly traded on the New York Stock Exchange (Symbol: COF). The web-only bank officially took over ING Direct in 2012 and offers an array of depository banking and lending products, in addition to its brokerage platform. The Capital One 360 branding was first introduced at the end of 2012.

In its depository banking repertoire, the direct bank has personal checking, savings, and Certificate of Deposit (CD) accounts, as well as business savings and CD accounts. On the personal side, Capital One 360 offers a fee free checking account that is part of an extensive ATM network and comes with a free MasterCard debit card. The teen checking account is basically the same account, but adds a joint owner. Both accounts are attractive because they earn interest and make the switch from brick and mortar bank checking to Internet checking very smooth with mobile deposits and widely accessible ATMs. The online savings account offers one of the top interest rates in the country and has no fees and an automatic savings plan option to encourage the process. CDs are offered in term lengths ranging from 6 to 60 months and come with fixed interest rates.

Capital One’s Sharebuilder provides a trading platform where customers can perform cheap stock trades or look up reports on various investments from independent analysts. On the business side, a savings account is available that offers up to 3 authorized signers who can function as account owners.

Capital One 360 online banking provides a secure and sophisticated platform for account owners to manage their deposit, loan, and business accounts with Capital One. The bank’s site is optimized for both desktop and mobile use, and enables users to complete account management items like money transfers, balance reviews, bill pay, ATM search, and transaction history viewing. Mobile apps are attractive and make it easy to bank while on the run from a smartphone or tablet device.

Capital One 360 is the product of Capital One Financial Corporation’s 2012 acquisition of ING Direct, which was created in 2000. Capital One’s business model focused on consumer lending before 2005, until it decided to branch out into the retail banking business. Its acquisition of ING Direct considerably helped those efforts, making it one of the biggest online banks in the country. Capital One 360 is currently headquartered in McLean, Virginia, and serves its customers exclusively through its online banking platform.

Related Posts

Big CD Rate Hikes at Capital One, 5-Year CD Now 2.30% APY - 3/14/2017

Capital One increased the rates on four of its 360 CDs this morning. The 5-year CD rate had the largest increase. The APY is now 2.30%, up by 30 basis points.

Capital One Rate Change - 3/14/2017

Looks like they raised their 60 mth rate to 2.3% from 2.00% yesterday.

Capital One Raises 1-Year 360 CD Rate to Competitive Level - 3/1/2017

Capital One made a large increase to its 1-year 360 CD rate. The APY increased 40 basis points to 1.30%. Capital One 360 CDs have no minimum deposit requirement.

View all posts from:

11/28/14 - Capital One 360's 2014 Black Friday Sale
10/24/14 - Capital One Bank Raises Rate On Essential Savings To Competitive Level
7/25/14 - Capital One 360 Or Ally Bank???
7/25/14 - More Merging of Capital One 360 and Capital One Bank
7/1/14 - Capital One 360’s Financial Independence Days Sale
6/25/14 - Preview of Capital One 360’s Financial Independence Days Sale
4/24/14 - Capital One Business Checking Promotion with a $250 Bonus - Branch Only
2/6/14 - $50 Bonus With Capital One 360 Savings Account
11/29/13 - Capital One 360's 2013 Black Friday Specials: $125 Checking Bonus
11/25/13 - Capital One 360’s 2013 Black Friday Sale Preview
11/22/13 - Capitalone 360 Is Going To Have Banking Bonuses Nov 29 - Dec 2, 2013
11/6/13 - Capital One Offers Savings Account Promotion in Its Market Areas
7/26/13 - Capital One Business Checking Promotion with a $300 Bonus - Branch Only
7/1/13 - Capital One 360’s Financial Independence Days Sale Has Begun
7/1/13 - Capital One 360’s Financial Independence Days Sale Begins
6/27/13 - Free Book Of 50 Checks From Capital One 360
6/26/13 - Capital One 360’s Financial Independence Days Sale
5/29/13 - Capital One 360 Replacing Customer Debit Cards
4/19/13 - Capital One 360 Announces Changes Including Bigger Refer-a-Friend Bonus
3/25/13 - Capital One Branches Still Offering Checking Promo with a 1-Year Rate Guarantee in Some States
2/1/13 - ING DIRECT Is Now Capital One 360
8/27/12 - Capital One Bank's Checking Promo with a 12-Month Rate Guarantee
5/4/11 - Hot Capital One Checking Account Promotion in Austin Texas
11/20/09 - ING Direct's Black Friday CD and Electric Orange Checking Specials
7/21/09 - Update on ING Direct's Electric Orange $50 Promotion
2/5/09 - 4.00% 4-Year CD at Capital One Direct - Nationally Available
11/26/08 - 5.20% 60-Month CD at Capital One Direct Banking
4/24/08 - Update on ING Direct CDs
1/29/08 - Capital One's 4.00% 12-month Checking Account Deal in Central Texas Ends Thursday
1/25/08 - 5.25% 13-Month and 7-Month CD at Superior Savings of New England
11/24/07 - 5.25% 7-Month CD at Superior Savings of New England - Nationally Available
11/20/07 - ING Direct Acquires ShareBuilder
10/29/07 - ING Direct / VirtualBank Referral Bonuses
9/26/07 - $50 Bonus for ING Direct Orange Savings Account
7/12/07 - Is This How Banks Will Make Money from the Reward Checking Accounts?
5/6/07 - ING Direct Raises Checking Account Mid-Tier Rate to 5.25%
4/27/07 - 5.25% 9-Month CD at ING Direct
11/16/06 - 5.50% Money Market Account at Superior Savings of New England ($10K+)
8/15/06 - 5.25% Money Market Account at Superior Savings of New England ($25K+)
8/9/06 - CapOne/Costco Money Market Account Up to 5.14%
7/19/06 - Capital One High Yield Money Market Rises to 5.00%
6/30/06 - ING Direct's Savings Account Now 4.35% - Lagging Continues
6/28/06 - Capital One High Yield Money Market Rises to 4.75%
6/14/06 - CapOne/Costco Money Market Now 4.77% Plus New $50 Bonus
5/31/06 - ING Direct Savings Account Now 4.25% - History of Lagging?
5/10/06 - CapOne/Costco Money Market Account Now 4.72%
5/3/06 - Capital One High Yield Money Market Rises to 4.55%
4/29/06 - ING Direct's 5.25% 12-Month / 5.00% 9-Month CD
4/17/06 - ING Direct Sale is Over - Now What?
4/15/06 - ING Direct Raises All 12-Month and Longer CDs to 5%
4/5/06 - New ING Direct CD Rates - 4.75% 9-Month
3/31/06 - ING Direct Raises Non-Promo Savings Account APY to 4%
3/29/06 - ING No Longer Showing the 4.75% Promo - What's Next?
3/14/06 - Superior Savings' New 5% Money Market Account
3/2/06 - Capital One Savings/Money Market Accounts Now 4.25%
2/4/06 - ING Direct Increases Yields Slightly on CDs
1/23/06 - ING Direct Reduces Rates on Most CDs
1/19/06 - ING's Save Up Sale: 4.75% Savings Rate
1/2/06 - Special CapitalOne/Costco $50 Bonus
12/31/05 - ING Direct Savings Now 3.80%
12/7/05 - CapitalOne Savings Now at 4.00%
10/25/05 - Slight Rise in ING Direct's Long Term CDs
10/23/05 - New 4.5% Money Market Account
10/13/05 - ING Direct's Answer To EmigrantDirect?
10/12/05 - Major Rate Increase at Another Online Bank
9/2/05 - ING Direct Again Lowers Long Term CD Rates

Reviews (227)

I Love the Auto-transfer Feature

I signed up for an online savings account to fund a yearly vacation. I initially signed up due to easy access and friendly online appearance. I set up a weekly auto transfer from my primary bank checking account. The auto save program has been better than the savings account connected to my bank, as I don't see the balance every time I check my balances. Since I see the account less often, I tend not to withdraw money as often. It really has been "out of sight, out of mind" money, and I have been pleased with the ease of deposits and access. When I gave needed money from the account, I simply transfer the funds directly to my primary bank checking account. I have never had an issue that required I call customer service, but I suspect they would be helpful and professional.

Fantastic online-only bank

I originally signed up with Capital One 360 back when it was owned by ING. They offer a savings rate that is exponentially higher than what you would receive from a traditional bank. Usually when I check savings rates, only Ally Bank's is higher. However, I stick with Capital One 360 because they have an excellent website interface. The also offer a mobile app that is very easy to use. It allows me to make transfers between bank accounts while I'm on the go and it only takes a few seconds. I receive email notifications for any activity made through my account, so I feel safer knowing that this would alert me to any fraudulent activity immediately. I also have several CDs with Capital One 360 and the process of opening them and maintaining them is so simple that it makes me want to create as many as possible. Overall I have had a great experience with Capital One 360 and would reccomend it to anyone.

Not Happy

Posted by: ALexx | Dec 30, 2016

Overall, I am not happy about my Capital One 360 bank anymore. When the bank was ING Direct I used to have a big interest rate. That was the only reason I moved my savings there. Now, since the rates are low, there are almost no benefits of keeping my money there. In fact, it's more of an inconvenience to move money in and out of this bank. It takes days to transfer to my local branch, and even when I have to take cash out, I have to move it to another internal Capital one account to get my money. Some transactions don't even complete, so I end up paying penalties.

Terrible Customer Service

I hane had an account eith Capitalone 360 for approaching 10 years. I have had no issues until recently when my accounts were frozen. I received a call from Cap360 with a callback number. I called back five times. I either cannot get through, get transferred then dropped, get transferred and wait but no one ever answers. All I know is that both my accounts are frozen and I cannot speak to anyone to find out the problem and how to resolve it. It is a good bank as long as you do not have any issues. Once you have an issue, pray you do not need your money any time soon. I will try one more time by visiting a cafe. If that does not work, I am going to the regulators.

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Health

Health Grade Components

Overall
FDIC Certificate #4297
Year Established1933
Employees29295
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.47%
Return on Equity - YTD3.63%
Annual Interest Income$10.63B
Assets and Liabilities
AssetsQ4 2016vs Q4 2015$286.1B$273.2B
LoansQ4 2016vs Q4 2015$156.9B$150.6B
DepositsQ4 2016vs Q4 2015$217.5B$204.1B
Equity CapitalQ4 2016vs Q4 2015$34.70B$35.90B
Loan Loss AllowanceQ4 2016vs Q4 2015$2.37B$1.89B
Unbacked Noncurrent LoansQ4 2016vs Q4 2015$2.24B$1.94B
Real Estate OwnedQ4 2016vs Q4 2015$69.2MM$123.4MM
  User-submitted Promotions & Notices

This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.

Capital One Rate Change

denverace   |  
Looks like they raised their 60 mth rate to 2.3% from 2.00% yesterday.

More Targeted $200 Bonuses At Capital One 360

stevel   |  
$200 for opening a Capital One 360 Money Market Account and depositing $10,000 or more by March 31, 2017

https://www.capitalone.com/bank/strong200/

$200 for opening a Capital One 360 Checking Account by March 31, 2017 and receiving 2 direct deposits of $250 or more within 60 days of accepting the terms.

https://www.capitalone.com/bonus200/

Both promo pages say that you’ll have to have received an email or mail invitation to be eligible. I noticed that on a targeted bonus from January, rhutnik mentioned receiving the bonus even though he wasn’t targeted.

Targeted $200 Checking Bonus

Carpline   |  
1.  Open an account by January 31, 2017.
2.  Make either 4 ATM deposits or withdrawals or debit card transactions OR 
     make 2 mobile check deposits within the first 60 days.
3.  You’ll see the extra $200 about 90 days after you open your account.


More details here.  

Rate Decrease For 12 Month CD

thowellIII   |  
Just in time for all the renewals of the CDs opened about a year ago when the rate spiked to 1.30, the 12 month rate has dipped to a non-competitive 0.90% APY. For those who took advantage of the rate one year ago, be sure to give maturity instructions other than automatically roll over. 

Rates
Report an Issue

Always verify rates and promotions with the bank or credit union. We are not Capital One; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Capital One Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.75%--360 Savings Account
0.75%--Kids Savings Account
0.50%--Essential Savings Account

Capital One Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.00%*$10k*-360 Money Market
OTHER TIERS: 0.60% Up to $10k

Capital One Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.90%*$100k*-360 Checking
OTHER TIERS: 0.20% Up to $50k | 0.75% $50k - $100k
0.40%--High Yield Checking Account - First 12 Months Promo
0.25%--MONEY
0.20%--High Yield Checking Account

Capital One CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.30%--60 Month 360 CD
1.80%--48 Month 360 CD
1.60%--24 Month 360 CD
1.60%--30 Month 360 CD
1.60%--36 Month 360 CD
1.45%--18 Month 360 CD
1.30%--12 Month 360 CD
0.60%--9 Month 360 CD
0.40%--6 Month 360 CD
Locations

Capital One is an Internet only bank and does not have branch locations. Its headquarters is located at 1680 Capital One Drive - Mclean, VA 22102