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Overview / Commentary
1680 Capital One Drive
Mclean, VA 22102

Capital One 360 is an online banking subsidiary of the Capital One Financial Corporation, a financial holding company publicly traded on the New York Stock Exchange (Symbol: COF). The web-only bank officially took over ING Direct in 2012 and offers an array of depository banking and lending products, in addition to its brokerage platform. The Capital One 360 branding was first introduced at the end of 2012.

In its depository banking repertoire, the direct bank has personal checking, savings, and Certificate of Deposit (CD) accounts, as well as business savings and CD accounts. On the personal side, Capital One 360 offers a fee free checking account that is part of an extensive ATM network and comes with a free MasterCard debit card. The teen checking account is basically the same account, but adds a joint owner. Both accounts are attractive because they earn interest and make the switch from brick and mortar bank checking to Internet checking very smooth with mobile deposits and widely accessible ATMs. The online savings account offers one of the top interest rates in the country and has no fees and an automatic savings plan option to encourage the process. CDs are offered in term lengths ranging from 6 to 60 months and come with fixed interest rates.

Capital One’s Sharebuilder provides a trading platform where customers can perform cheap stock trades or look up reports on various investments from independent analysts. On the business side, a savings account is available that offers up to 3 authorized signers who can function as account owners.

Capital One 360 online banking provides a secure and sophisticated platform for account owners to manage their deposit, loan, and business accounts with Capital One. The bank’s site is optimized for both desktop and mobile use, and enables users to complete account management items like money transfers, balance reviews, bill pay, ATM search, and transaction history viewing. Mobile apps are attractive and make it easy to bank while on the run from a smartphone or tablet device.

Capital One 360 is the product of Capital One Financial Corporation’s 2012 acquisition of ING Direct, which was created in 2000. Capital One’s business model focused on consumer lending before 2005, until it decided to branch out into the retail banking business. Its acquisition of ING Direct considerably helped those efforts, making it one of the biggest online banks in the country. Capital One 360 is currently headquartered in McLean, Virginia, and serves its customers exclusively through its online banking platform.

Related Posts

Capital One 360 Increases CD Rates For Terms Of 24 To 60 Months - 6/9/2016

The new CD rates are still a little low compared to the top CD rates for the corresponding terms. Nevertheless, it’s nice to see rate increases. Below is the list of the new and old rates:60mo 1.90% APY (was 1.70%) 48mo 1.70% APY (was 1.40%) 36mo 1.50% APY (was 1.30%) 30mo 1.45% APY (was 1.20%) 24mo 1.40% APY (was 1.10%)

Capital One 360 Launches New Money Market Account - 3/18/2016

Capital One 360 just launched the 360 Money Market. Its features are very similar to the 360 Savings Account except that it’s a two-tier account.

360 Money Market: Up To 1% APY - 3/18/2016

Looks to be a new Capital One 360 offering. Interest is tiered.  $0 - $9,999.99: 0.60% $10,000.00 or more: 1.00% I'm just seeing it on the 360 website (not yet on DA). 

View all posts from:

11/29/13 - Capital One 360's 2013 Black Friday Specials: $125 Checking Bonus
11/25/13 - Capital One 360’s 2013 Black Friday Sale Preview
11/22/13 - Capitalone 360 Is Going To Have Banking Bonuses Nov 29 - Dec 2, 2013
7/1/13 - Capital One 360’s Financial Independence Days Sale Has Begun
7/1/13 - Capital One 360’s Financial Independence Days Sale Begins
6/27/13 - Free Book Of 50 Checks From Capital One 360
6/26/13 - Capital One 360’s Financial Independence Days Sale
5/29/13 - Capital One 360 Replacing Customer Debit Cards
4/19/13 - Capital One 360 Announces Changes Including Bigger Refer-a-Friend Bonus
2/1/13 - ING DIRECT Is Now Capital One 360
11/20/09 - ING Direct's Black Friday CD and Electric Orange Checking Specials
7/9/09 - Update on ING Direct's Electric Orange $50 Promotion
4/24/08 - Update on ING Direct CDs
1/29/08 - Capital One's 4.00% 12-month Checking Account Deal in Central Texas Ends Thursday
11/20/07 - ING Direct Acquires ShareBuilder
9/26/07 - $50 Bonus for ING Direct Orange Savings Account
7/12/07 - Is This How Banks Will Make Money from the Reward Checking Accounts?
5/6/07 - ING Direct Raises Checking Account Mid-Tier Rate to 5.25%
4/27/07 - 5.25% 9-Month CD at ING Direct
7/19/06 - Capital One High Yield Money Market Rises to 5.00%
6/30/06 - ING Direct's Savings Account Now 4.35% - Lagging Continues
6/28/06 - Capital One High Yield Money Market Rises to 4.75%
6/14/06 - CapOne/Costco Money Market Now 4.77% Plus New $50 Bonus
5/31/06 - ING Direct Savings Account Now 4.25% - History of Lagging?
5/3/06 - Capital One High Yield Money Market Rises to 4.55%
4/29/06 - ING Direct's 5.25% 12-Month / 5.00% 9-Month CD
4/19/06 - ING Direct / VirtualBank Referral Bonuses
4/17/06 - ING Direct Sale is Over - Now What?
4/15/06 - ING Direct Raises All 12-Month and Longer CDs to 5%
4/5/06 - New ING Direct CD Rates - 4.75% 9-Month
3/31/06 - ING Direct Raises Non-Promo Savings Account APY to 4%
3/29/06 - ING No Longer Showing the 4.75% Promo - What's Next?
2/4/06 - ING Direct Increases Yields Slightly on CDs
1/23/06 - ING Direct Reduces Rates on Most CDs
1/19/06 - ING's Save Up Sale: 4.75% Savings Rate
12/31/05 - ING Direct Savings Now 3.80%
10/25/05 - Slight Rise in ING Direct's Long Term CDs
10/23/05 - New 4.5% Money Market Account
10/13/05 - ING Direct's Answer To EmigrantDirect?
9/2/05 - ING Direct Again Lowers Long Term CD Rates

Reviews (177)

360 Degrees of Awesome

Posted by: JuddyS | Sep 13, 2016

I have been using Capital One 360 for about 10 years now going back to the time when it was known as ING Direct. At first, I only used it for a savings account since they had a higher than average interest rate. However, about 5 years ago, I also opened up a checking account with them. I still used my traditional bank checking account; however, this past year I grew very unsatisfied with my bank and moved all of my assets to Cap One 360. Since then, I have been extremely happy. I have been living as a visitor in Canada and my old bank was charging me international use fees - not the case with Cap One 360. Also, their no-overdraft charge policy has been fantastic and very useful for me (I cut it close sometimes in my travels).

On the few occasions that I've had to call customer service I have always dealt with pleasant, easy to understand and very helpful representatives. Talking to them has actually been pain-free and pleasant as opposed to a real pain in the butt like other banks have been. I closed each call feeling like I accomplished what I intended and dealt with an understanding person as opposed to a large bank/employee just saying the company line. I will continue to use Cap One 360 checking/savings for the foreseeable future as I have remained very satisfied so far.

Great online bank- amazing rates and great customer service

Posted by: Lese36 | Sep 27, 2016

I was skeptical when Capital One took ING over. I called on numerous occasions during the initial merge. The customer service was so nice and helpful and willing to go the extra mile. What drew me to this bank was the higher interest rates compared to traditional banks. I have stayed a loyal customer through the merger, and have been with them for more than 10 years.

Good option with decent yield

I have banked at Capital One 360 for about 2 years now. When I initially got the account, I was looking for a bank that I would be able to have a long term relationship with. Capital One caught my eye with a .9% rate on savings, and .2% on checking. I have the one checking account with them (which is the maximum per SSN), and about 15 different savings accounts. The max on savings accounts is 25, and are all visible from the main page. I use scheduled recurring transactions to help with budgeting, and having separate accounts like envelopes helps in the budgeting process. I also use share-builder which is capital one's investing platform. The balance there is visible below my FDIC insured accounts on the main account page.

Easy to Join, Not a Great Bank

Posted by: MikeB | Sep 3, 2016

I had a less than stellar credit score, so banking options were limited to me, and Capital One 360 was an available option. I had a Capital One credit card when I was younger, and it was decent enough, so I decided to give their service another shot. Let's just say, it wasn't anything home to write about. Occasional downtime on their service, combined with a rather poor web design, and banking terms that I just didn't have time to really wrap my head around, made for an overall pretty poor experience. That being said, whenever I had to contact them about issues, I generally got a polite enough agent who was willing to assist with my problems, so there's that. I've since changed to a better banking service, but I wouldn't highly recommend Capital One 360. There's probably better options out there for you.



Health Grade Components

FDIC Certificate #4297
Year Established1933
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.54%
Return on Equity - YTD4.08%
Annual Interest Income$5.19B
Assets and Liabilities
AssetsQ2 2016vs Q2 2015$278.7B$255.3B
LoansQ2 2016vs Q2 2015$153.4B$138B
DepositsQ2 2016vs Q2 2015$208.5B$196.7B
Equity CapitalQ2 2016vs Q2 2015$36.26B$35.34B
Loan Loss AllowanceQ2 2016vs Q2 2015$2.23B$1.75B
Unbacked Noncurrent LoansQ2 2016vs Q2 2015$2.20B$1.85B
Real Estate OwnedQ2 2016vs Q2 2015$93.1MM$125.7MM
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Capital One 360 Savings Account Rates

0.75%--360 Savings Account
0.75%--Kids Savings Account
0.75%--IRA Savings

Capital One 360 Money Market Rates

1.00%*$10k*-360 Money Market
OTHER TIERS: 0.60% Up to $10k

Capital One 360 Checking Account Rates

0.90%*$100k*-360 Checking
OTHER TIERS: 0.20% Up to $50k | 0.75% $50k - $100k

Capital One 360 CD Rates

1.25%--60 Month CD
1.10%--24 Month CD
1.10%--30 Month CD
1.10%--36 Month CD
1.10%--48 Month CD
0.90%--6 Month CD
0.90%--9 Month CD
0.90%--12 Month CD
0.90%--18 Month CD

Capital One 360 IRA Rates

1.25%--60 Month IRA
1.10%--24 Month IRA
1.10%--30 Month IRA
1.10%--36 Month IRA
1.10%--48 Month IRA
0.90%--6 Month IRA
0.90%--9 Month IRA
0.90%--12 Month IRA
0.90%--18 Month IRA

Capital One 360 is an Internet only bank and does not have branch locations. Its headquarters is located at 1680 Capital One Drive - Mclean, VA 22102