Chase Bank is one of the largest banks in the United States as measured by total assets. It offers personal, business, and commercial banking products and services on both the depository and lending side. Chase has made strides to become an industry leader in customer service, with hundreds of thousands employees all over the world.
Chase Bank’s checking account offerings all have monthly service charges that can be waived if certain requirements are met. One checking account offers a certain number of non-Chase ATM transaction fee refunds. Chase Savings (SM) also come with a monthly service charge, but can be avoided by meeting minimum daily balance requirements. For the basic Chase Savings (SM) account, consumers under the age of 18 automatically avoid the monthly service charge. The bank also offers certificates of deposit (CDs) that reward higher account balances with higher interest rates. CDs can be opened online and range in term lengths from 1 to 120 months. Chase offers business and commercial banking solutions, as well as an array of credit cards.
Chase Bank online banking provides customers with free account management functions like online bill pay, paperless statements, mobile deposit, and fund transfers. Chase’s mobile banking apps are highly rated and offer a sophisticated platform from which customers can accomplish account management tasks easily on the go. Each app is specifically designed for different operating systems like iPhone, Android, and Windows, as well as tablet devices. Chase’s website is easy to maneuver and provides comprehensive information about bank and account information.
Chase Bank was originally established in 1982 as The Chase Manhattan Bank (USA). In 1996 it changed its organization type with the FDIC to a credit card bank, and in 2000 acquired JPMorgan, a financial services company. A year later the bank moved its headquarters to Newark, Delaware, where they remain today. In 2005, the bank changed its name to Chase Bank USA, and four years later acquired Bear Stearns and Washington Mutual.
Ask Chase, they give you a reply. They give you a real answer, not a system answer. Everytime I've had any issues, things were reconciled quickly and perfectly accurate. I have never lost a penny in this bank. I have done alot of business with many banks and by far this is my favorite. Unlike other banks, Chase is completely dedicated to satisfying their smallest to largest customers Equally. If I ask, they answer, if I need, they try until we agree on the steps and I'm satisfied and nobody's tired of being on the phone like other banks. Their customer service reps are smart, polite, they care and they double triple check on every single detail.
I have been a Chase customer since 2007, but I am having some serious doubts about their contractors for customer service. I have encountered service reps that I could not understand because of rapid heavy accented speech, and questionable English comprehension. I have lost confidence in their ability to provide the best customer support. I am looking to switch to a better bank. Their one bright spot is no checking account fee for maintaining direct deposit balance over many years.
I have a cd from Chase that expires in a few days. It will roll over into another cd. I called them and said I wanted my cd to be transferred to my savings account when it matures. They said I would have to come into the bank and talk to a banker to do this. When I went in they wouldn't talk to me because I needed an appointment. So now I have to make an appointment and come in again for a simple transaction I should be able to do online. I'm going to close my accounts at this bank.
Over the course of 5 months, someone used my ATM card and pin to withdraw small amounts of cash from a non Chase ATM in my neighborhood. Because the amounts were small, I did not realize this was happening until there were several withdrawals made totaling $424. I reported the withdrawals to Chase as soon as I realized what was happening within 60 days of the last incident. Chase reversed the charges. About a week or so after, I get a letter from Chase saying they had conducted an 'investigation' saying due to the fact the pin was used right the first time and geographic proximity to me, that they would not honor the credits and reversed the charges. I called to speak to a manager who accused me and/or someone in my family of using the card and that it was my responsibility to keep my information safe and that I was not going to be refunded for the withdrawals. I filed a complaint with the Consumer Financial Protection Bureau. Chase responded saying that it was past the 60 days of reporting and the they could not reimburse me my money. This is untrue because I notified chase within 60 days of the last transaction, but they gave me the runaround for 30 days. So when I filed the compliant with the CFPB, it was past the 60 day threshold- very convenient for them. Chase did not bother to look at my ATM transaction history for the last 15 years- I never-ever use non Chase ATMs. I have a Chase bank ATM within 2 miles of my residence. My card and pin information were copied and extracted at a store from a merchant's iPad transaction. I even have a police report, they don't care about that. Chase will not protect your money and will make you liable for the money stolen from your account. Do not bank with Chase unless you don't care what happens to your money. I am taking my money elsewhere.
Overall | |
---|---|
FDIC Certificate # | 628 |
Year Established | 1824 |
Employees | 210348 |
Primary Regulator | OCC |
Profit Margin | |
---|---|
Return on Assets - YTD | 0.84% |
Return on Equity - YTD | 9.54% |
Annual Interest Income | $31.49B |
Assets and Liabilities | ||
---|---|---|
Assets | Q2 2022vs Q2 2021 | $3,380.8B$3,190.1B |
Loans | Q2 2022vs Q2 2021 | $1,092.9B$1,030.2B |
Deposits | Q2 2022vs Q2 2021 | $2,548.7B$2,403B |
Equity Capital | Q2 2022vs Q2 2021 | $297.2B$288.1B |
Loan Loss Allowance | Q2 2022vs Q2 2021 | $17.75B$19.49B |
Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $8.44B$9.82B |
Real Estate Owned | Q2 2022vs Q2 2021 | $216.0MM$228.0MM |
Always verify rates and promotions with the bank or credit union. We are not Chase Bank; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.