CNB Bank and Trust, N.A. is headquartered in Carlinville and is the 39th largest bank in the state of Illinois. It is also the 672nd largest bank in the nation. It was established in 1888 and as of September of 2021, it had grown to 274 employees at 18 locations. CNB Bank and Trust, N.A. has an A health rating.
Avoid At All Costs!!!
I’ve never left a business a negative review….too many Karens out there quick to jump on the internet and every business has a bad day every now and then..so I give businesses the benefit of the doubt and if I notice a pattern then I simply take my business elsewhere. However, I feel like it’s a community service to let the public know about this bank…
Interest used to be pretty solid for a checking account but now is horrendous. They are supposed to reimburse for ATM fees (up to a whopping $12 on their eAdvantage) but they don't. They have a really low ATM withdrawal limit. I think it's like $200 to $300, which I've called and changed twice but they never changed it. Mobile deposit doesn't work half the time (app can’t read the check even though my phone has the best camera on the market). Sometimes mobile deposits are declined (ie: check was for 20.12 and i typed in 20.21, which is fine, probably a law they have to follow) however sometimes they didn’t notify me that deposits we declined. I try to review approved/decline mobile deposits but you can only see this info for a month, so I worry if any were declined over the years that I didn’t notice. Online banking and their app doesn't work half the time (it’s down and you have to try back later), their brick and mortar hours aren’t good, and they don't have a 24/7 customer service number (god forbid something happens on an evening or a Sunday). They have declined normal transactions (oversensitive/poor fraud protection) for small amounts w/ merchants I’ve used several times.
With all that said, I just moved to a new bank and kept my mouth shut. Fast forward to now, I have a 70 year old relative who is a customer (not for too much longer) who was phished. We have been going back and forth for a couple weeks and they have been unsympathetic and unhelpful. Final answer is he’s on the hook for the fraud. Also, their phone has been busy for the last 2 hours (great customer service right there). Some of their accounts don not have fraud protection which I thought was a federal law but who knows.
Avoid at all costs! Scum! In less than 30 minutes, I’ve already had 4 people switch so at least it makes me feel good and I’m going to get that number way higher. I recommend anyone reading this do the same or if you’re considering doing business with them, look elsewhere. I will say their staff on Morton is awesome (which they acquired from Jacksonville Savings Bank). A lot of their employees are jumping ship and moving to different banks (I wonder why).
Refuses To Accept Checks Written By Their Account Holders.
I Stopped in at the Hillsboro Il. branch of this bank to cash a check from one of my clients. The bank refused to honor the promissory note from that bank written by one of their account holder since I didn't have an account there. The bank did tell me that they would allow the account holders to give me the money that both my client and I agreed on for the payment of services to be rendered IF I gave the bank some money as a "fee" These people almost lost their wedding photographer simply because their bank refused to honor their promissory note unless they got their share of the personal business transaction. I will not accept checks from clients with this bank any longer.
Data as of Q3 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 3775 |
| Year Established | 1888 |
| Employees | 274 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.94% |
| Return on Equity - YTD | 9.33% |
| Annual Interest Income | $38.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2021vs Q3 2020 | $1.58B$1.48B |
| Loans | Q3 2021vs Q3 2020 | $891.5MM$949.9MM |
| Deposits | Q3 2021vs Q3 2020 | $1.36B$1.26B |
| Equity Capital | Q3 2021vs Q3 2020 | $159.7MM$151.7MM |
| Loan Loss Allowance | Q3 2021vs Q3 2020 | $12.6MM$14.1MM |
| Unbacked Noncurrent Loans | Q3 2021vs Q3 2020 | $20.9MM$27.9MM |
| Real Estate Owned | Q3 2021vs Q3 2020 | $5.00K$22.00K |
