Connexus Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
1.35%	Reward Checking	MyRewards Checking 1.94% - National Average
2.50%	1-year CD	12 Month Certificate 2.20% - Barclays 12 Month Online CD
2.75%	3-year CD	36 Month Certificate 2.55% - Synchrony Bank 36 Month CD

View all Connexus Credit Union rates »

Overview / Commentary

www.connexuscu.org

715-847-4700

2600 Pine Ridge Blvd
Wausau, WI 54401

From the Bank

Serving more than 184,000 members across all 50 states, Connexus is a member focused cooperative with over $1 Billion in assets. Connexus is proud to provide high yields for checking accounts and deposit products as well as competitive rates for personal, home, and auto loans.

Based in Wausau, WI, Connexus has been nationally recognized by Forbes, CNN Money, PC Magazine, AARP, Kiplinger and Bankrate.com for checking, share certificate, and loan rates. Our 185 employees are committed to helping members achieve personal financial objectives while anticipating their needs and exceeding their expectations with superior products and services. Members benefit from a multi-channel service model which includes branches in four states, a fully staffed and trained Member Contact Center, online chat support, and a robust Online/Mobile Banking platform available 24/7.

Field of Membership Restrictions

Membership in Connexus Credit Union is open to anyone through becoming a member of the Connexus Association with a $5 donation. Membership is also open to the following: (1) members of the communities of Golden Valley, Crystal, Brooklyn Center, Hopkins, Minneapolis, New Hope, Robbinsdale, St. Louis Park in Minnesota, Dover or Portsmouth in New Hampshire, Fairfield or Cincinnati in Ohio, Rothschild, Schofield, Wausau, or Weston in Wisconsin; (2) employees and retirees of Honeywell, Liberty Mutual, TSI Incorporated, Convergys, Cincinnati Bell, ATK, Aspirus Inc, or Aqua Finance.
See current membership details

10/31 - Connexus CU Adds 12-Month CD and 24-Month CD
10/25 - Connexus Credit Union Share Certificate Specials
9/3 - Connexus CU (Easy Membership) Offers "Earn An Easy $100" Bonus
8/31 - $100 Bonus Opening A Rewards Checking Account
3/2 - Connexus CU Offers Three, Short-Term CD Specials
2/26 - Connexus 1.33%/1.43%/1.53% APY 12Mo/18Mo/24 month CDs

Reviews (28)

Featured Account Options

Don't Hesitate To Open An Account Here!

Posted by: Rsheff | Apr 29, 2018

This was the first time we opened an account outside of a bank/cu we could walk into. We were reluctant to try it after reading a few of the reviews but when we talked to Jerri Laswell at the Cincinnati branch (513-381-3869) we were at ease. She was very helpful and knowledgeable, answering all of our questions and giving us information we didn't think to ask about.
We've opened several accounts now with Connexus Credit Union and after 6+months and we couldn't be more pleased. Great customer service! Thank you Jerri!

5

Online Banking

Posted by: pauladalton0 | Jun 12, 2017

I like online banking; it saves me time not having to run to a bank and it's easy to pay bills and transfer money. What I don't like and have a problem with is that it takes for every to clear changes I made using my card and any refunds that about a week to credit back. I have tried calling, but there is never anyone to take to and online chat is always down or take about 30 mins. to connect. The last online chat I had was about a refund that was not post to my account the store refund the money about 6 days ago and it stills is not post in system to my account, they have the money back but there accounting system is slow. Am going to go back a bank down the street from and do my banking online with them, so when I have a problem I can walk in to the bank and talk to someone in person.

Comment

4

Competive Rates, Bad Customer Service

Posted by: CUMember123 | Dec 27, 2016

I have been with Connexus Credit Union for several years with no issues, but very little interaction. Thus, I have been content with the company overall. However, I recently went through a move and did my mortgage through the credit union.

As expected with any move, we had plenty of things on our plate and did not think to submit a form to Connexus letting them know our address was changing. Mind you, they were well aware of our new address as they owned our new home loan, and we had given the mortgage department our new address multiple times. Nonetheless, apparently buying a home through the credit union is not enough proof to have your address updated in their system. Instead, my wife and I were rudely surprised when our debit cards stopped working just days before Christmas with no reason to believe they shouldn't be. Instead of giving us a call or sending an email, Connexus just locked our account and sent us a physical letter letting us know that they attempted to send us mail and it was returned to them. Not only that, but for each letter of returned mail, they charged us $9.95.
Immediately upon receiving the letter two days before Christmas, I sent back the address change form and called customer service.

I proceeded to explain that we had only just moved into our house a few days earlier and had no idea that Connexus had a specific form that needed to be filled out. We obviously updated our address with the Post Office and set up mail forwarding, but somehow mail had still gotten returned to Connexus. The customer service representative proceeded to inform me that they could not revoke the fees because of the level of inconvenience the returned mail was to them and she also could not unlock our checking account until they received the physical form stating we were changing our address. Despite the fact that I was on the phone, had proof that it was my account, and pleaded to change my address then, she insisted they had to wait for the physical paper.

So here we are in 2016, relying on the US Postal Service to deliver letters back and forth in the heart of the Holiday season. Pairing that with Connexus being shut down a couple days around the holidays, my wife and I have now been locked out of our account for a week.

I understand somehow and for some reason Connexus puts these policies in place to 'help' us protect our account, but it certainly feels like the opposite. Their process is costing us money, and wasting our time.

Comment

29

AVOID THIS BANK AT ALL COSTS

Posted by: clevelandguy588 | Mar 5, 2018

After 6+ years as a loyal customer, I was APPALLED by the way I was treated by customer service. I was told they would not even be willing to research an ERROR THEY MADE to my account because it was older than 90 days. I was then told if I wanted them to look into it further, I would incur a RESEARCH FEE. This bank is a joke. They lured me into this checking account with an interest rate that has steadily dropped over the past few years. The terms for ATM fee reimbursement are complex and designed to screw you over when you come up short at the end of the month. EXTREMELY LIMITED NO-FEE ATMS AND BRANCHES. The online banking system is pathetic, constant updates and down time, all for a product that is inferior to other leading banks. I could not be more dissappointed with the way this bank has treated me. I will be moving to a bank that ACTS WITH INTEGRITY.

Comment

6

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Health

A

Data as of Q4 2017

Learn why bank health matters

Health Grade Components

Overall
NCUA #	66538
Year Chartered	1935
Employees	255
Primary Regulator

Profit Margin
Return on Assets - YTD	1.47%
Return on Equity - YTD	13.94%
Annual Interest Income	$77.8MM

Assets and Liabilities
Assets	Q4 2017vs Q4 2016	$1.69B$1.49B
Loans	Q4 2017vs Q4 2016	$1.05B$1.10B
Deposits	Q4 2017vs Q4 2016	$1.44B$1.28B
Equity Capital	Q4 2017vs Q4 2016	$181.3MM$156.0MM
Loan Loss Allowance	Q4 2017vs Q4 2016	$7.5MM$7.0MM
Unbacked Noncurrent Loans	Q4 2017vs Q4 2016	$15.5MM$15.4MM
Real Estate Owned	Q4 2017vs Q4 2016	$200.00K$222.00K

User-submitted Promotions & Notices

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This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.

CD Rate Increases At Connexus Credit Union

DAJunky | May 19, 2018

$5,000 and over - 12 months 2.50% APY
$5,000 and over - 24 months 2.60% APY
$5,000 and over - 36 months 2.75% APY
$5,000 and over - 42 months 3.00% APY
$5,000 and over - 60 months 3.25% APY

Accurate as of 5/18/2018

Info at: https://www.connexuscu.org/rates/#deposit-rates

Comment

9

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