From the Bank
Serving more than 360,000 members across all 50 states, Connexus Credit Union is a member-focused cooperative with over $2.63 billion in assets. Connexus is proud to return profits to member-owners through high yields for checking accounts and deposit products as well as competitive rates for personal, home, and auto loans. Members benefit from a multi-channel service model which includes an award-winning Digital Banking platform that’s available 24/7, a fully staffed and trained Member Contact Center, online chat support, and branches in four states.
Based in Wausau, WI, Connexus has been nationally recognized by Forbes, CNN Money, PC Magazine, NerdWallet, AARP, Kiplinger, and Bankrate for checking, share certificate, and loan rates. Our 320+ employees are committed to the Connexus mission statement of helping our members achieve their personal financial objectives by anticipating their needs and exceeding their expectations with superior service and products. Our team is also dedicated to the organization’s family values: Integrity, Respect, Open & Honest Communication, Work Hard/Play Hard, Learn & Grow, and Synergy. These aren’t just words on a laminated sign in a hallway – these are the core values that dictate the actions of the organization and everyone within it. The values-based culture at Connexus is demonstrated in every personal interaction, every phone call, and every email – every day.
Field of Membership Restrictions
Membership in Connexus Credit Union is open to anyone through becoming a member of the Connexus Association with a $5 donation. Membership is also open to the following: (1) members of the communities of Golden Valley, Crystal, Brooklyn Center, Hopkins, Minneapolis, New Hope, Robbinsdale, St. Louis Park in Minnesota, Dover or Portsmouth in New Hampshire, Fairfield or Cincinnati in Ohio, Rothschild, Schofield, Wausau, or Weston in Wisconsin; (2) employees and retirees of Honeywell, Liberty Mutual, TSI Incorporated, Convergys, Cincinnati Bell, ATK, Aspirus Inc, or Aqua Finance.
See current membership details
Related Posts
8/12 - Connexus Credit Union's 60-Month CD Is Rate Leader
3/16 - Connexus Credit Union - Opening CD Rates 3/16/20
3/4 - Connexus CU Cuts CD Rates By 0.25%
1/7 - Connexus Offers $250 Bonus With A New Xtraordinary Checking Account
1/5 - $250 Bonus Until 2/17/20 For Opening Xtraordinary Checking Account ($2K Debit Spend In 6 Mo)
11/27 - Connexus Credit Union 24-Month CD Earns 2.40% APY
7/17 - Connexus Cuts Certificate Rates AGAIN!
7/10 - Connexus Rates Decline Again
6/26 - Connexus CD Rates Decline
5/9 - Connexus Credit Union Ups 60-Month CD Rate to 3.40% APY
5/9 - Connexus New Rates
2/22 - Connexus Lowers Rates
2/1 - Connexus Lowered 3.63% 5 Year CD
1/31 - 5 Year CD Back To 3.50% (Was 3.63%)
1/17 - Connexus Credit Union's 60-Month CD Now Earns 3.63% APY
1/16 - Connexus CU Raised 60 Months And 36 Months Certificates
11/7 - Connexus Credit Union Boosts 24-Month CD Rate
11/6 - 60 Month 4% Share Certificates
11/6 - 4% APY For 60 Months CD Plus Other CD Increases for Regular and IRA
6/19 - CD Rates At Connexus
6/2 - Increased Rates 3.25 60 Mths, 3% 42 Mths
5/21 - Connexus CU Has 12-Month CD and 60-Month CD
5/19 - CD Rate Increases At Connexus Credit Union
1/13 - Connexus Credit Union (Easy Membership) Hikes 60-Month CD
3/29/17 - Connexus Credit Union Adds Top-Rate 12-, 24-, And 36-Month CDs
1/25/17 - Connexus CU (Easy Membership) Adds Two Limited-Time CD Specials
10/31/16 - Connexus CU Adds 12-Month CD and 24-Month CD
10/25/16 - Connexus Credit Union Share Certificate Specials
9/3/16 - Connexus CU (Easy Membership) Offers "Earn An Easy $100" Bonus
8/31/16 - $100 Bonus Opening A Rewards Checking Account
3/2/16 - Connexus CU Offers Three, Short-Term CD Specials
2/26/16 - Connexus 1.33%/1.43%/1.53% APY 12Mo/18Mo/24 month CDs
10/26/15 - Connexus CU (Easy Membership) Offers Two Top-Rate CDs
10/24/15 - 12 & 24 Month Share Certificate Specials – Valid Through 12/31/15
8/28/15 - Connexus CU Celebrates With "$80 In Your Pocket" Checking Bonus
8/21/15 - Celebrate Connexus’ 80Th Anniversary With $80 In Your Pocket
2/8/15 - Connexus CU (12 Mo CD, 1.30%APY)
2/4/15 - Connexus CU Continues To Offers Highest Rate 12-Month CD
1/5/15 - Connexus CU 12-Month CD (1.374% APY) Special Extended Through January 31, 2015
10/26/14 - Connexus Credit Union Offers High Rate 1-Year CD Available Nationwide
10/23/14 - 12-Month Certificate Special - Blended Rate 1.374% APY - Easy To Join
9/17/14 - Connexus CU 1 Yr CD Earn Up To 2%APY OPEN TO EVERYONE
8/28/14 - Credit unions with national FOMs will merge
6/10/14 - 9-Month CD Rate Special at Connexus Credit Union
9/6/12 - CD Rates at Connexus Credit Union Are Competitive Again - Easy Membership
5/11/12 - Rate Drop To 1.75% Xtraordinary Checking/1.35% Myrewards Checking
5/3/12 - Updated Review of Connexus Credit Union's Xtraordinary & MyRewards Checking
2/21/12 - Connexus Credit Union Is Growing Through Mergers
7/1/11 - End Of The Last Nationally Available 3% 5-Year CD - False Alarm
2/1/11 - Top CD Rates Continue at Connexus Credit Union - Easy Membership
8/12/10 - Update on Connexus Credit Union's CD and Reward Checking Rates - Available Nationwide
6/1/10 - Top CD Rates at Connexus Credit Union - Easy Membership
3/24/10 - Competitive Step-UP CDs and Money Market Account at Connexus Credit Union - Easy Membership
3/15/09 - Health Savings Account Overview and Finding the Best HSA
Better Than Expected CD Opening Experience
I put in online app for the 4% CD but didn't lift my credit freeze. They contacted me, I lifted the freeze, but as another glitch they could not pull the money due to an error I made on my fidelity cash management account number character-to-numeric conversion. By then the 4% deal is off and I asked if my app will still be honored. They said yes as long as money arrives in a few days. I used Fidelity's free wire now available to everyone at Fidelity and got the 4% CD. Along the way I was able to chat 24x7 with someone knowledgeable, not just hired hands, email and talk over the phone with the reps. Based on my experience - the customer service is above and beyond my expectation.
Excellent Customer Service When Transferring IRA Acct
We wanted to take advantage of the 2 yr 3.2% CD for a maturing IRA that we were moving to Connexus from another credit union. We received exceptional help and followup from Choua in the IRA dept.
Horrible Customer Service Cost Me $15K
I had multiple small issues with Connexus in the past such as not wanting to apply additional funds toward principal etc. However that is nothing compared to the crap they have pulled the last 3 months. In December of last year I paid off my auto loan with them and asked they expedite the title so I could sell the vehicle. A week after I paid the loan off they still deducted the payment amount from my bank account. It is now the end of February and I still havent received the title causing the buyer to back out. When I paid the vehicle off I was told that it would take up to 20 business days to process however they stated they would "expedite" which is 10 days, 2 weeks later I called to confirm it was good to go and was told "No, the other rep didnt request a expedite however I will", another 2 weeks goes by and I still havent heard from them so I called again and was told "We can not expedite the process but the title will be released within the week" (we were now at the 20 days) 2 weeks later I called and was told it had not been processed, I asked to speak to a supervisor, which I was able to do 2 days later as they cant make calls out; only to be told that "they made a mistake and they hadn't released the title yet but since it was done electronically they would do it that day" they did tell me they would look into it to ensure it doesnt happen again. I called DMV 3 weeks after I was told by DMV they still havent received anything from the lender. So over 2 months after the loan was paid in full I still have yet to recieve my title, have no explanation as to why I was told so many different things and now I am out of pocket $15k and still have a vehicle in CA when we have since moved to NC as the buyer thought I was trying to pull something shady.
Competive Rates, Bad Customer Service
I have been with Connexus Credit Union for several years with no issues, but very little interaction. Thus, I have been content with the company overall. However, I recently went through a move and did my mortgage through the credit union.
As expected with any move, we had plenty of things on our plate and did not think to submit a form to Connexus letting them know our address was changing. Mind you, they were well aware of our new address as they owned our new home loan, and we had given the mortgage department our new address multiple times. Nonetheless, apparently buying a home through the credit union is not enough proof to have your address updated in their system. Instead, my wife and I were rudely surprised when our debit cards stopped working just days before Christmas with no reason to believe they shouldn't be. Instead of giving us a call or sending an email, Connexus just locked our account and sent us a physical letter letting us know that they attempted to send us mail and it was returned to them. Not only that, but for each letter of returned mail, they charged us $9.95.
Immediately upon receiving the letter two days before Christmas, I sent back the address change form and called customer service.
I proceeded to explain that we had only just moved into our house a few days earlier and had no idea that Connexus had a specific form that needed to be filled out. We obviously updated our address with the Post Office and set up mail forwarding, but somehow mail had still gotten returned to Connexus. The customer service representative proceeded to inform me that they could not revoke the fees because of the level of inconvenience the returned mail was to them and she also could not unlock our checking account until they received the physical form stating we were changing our address. Despite the fact that I was on the phone, had proof that it was my account, and pleaded to change my address then, she insisted they had to wait for the physical paper.
So here we are in 2016, relying on the US Postal Service to deliver letters back and forth in the heart of the Holiday season. Pairing that with Connexus being shut down a couple days around the holidays, my wife and I have now been locked out of our account for a week.
I understand somehow and for some reason Connexus puts these policies in place to 'help' us protect our account, but it certainly feels like the opposite. Their process is costing us money, and wasting our time.
Data as of Q3 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 66538 |
| Year Chartered | 1935 |
| Employees | 409 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.68% |
| Return on Equity - YTD | 16.85% |
| Annual Interest Income | $142.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2020vs Q3 2019 | $3.17B$2.64B |
| Loans | Q3 2020vs Q3 2019 | $2.70B$2.29B |
| Deposits | Q3 2020vs Q3 2019 | $2.82B$2.32B |
| Equity Capital | Q3 2020vs Q3 2019 | $305.5MM$263.1MM |
| Loan Loss Allowance | Q3 2020vs Q3 2019 | $14.2MM$9.7MM |
| Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $24.1MM$22.7MM |
| Real Estate Owned | Q3 2020vs Q3 2019 | $0$0 |
