Connexus Credit Union

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From the Bank

Serving more than 184,000 members across all 50 states, Connexus is a member focused cooperative with over $1 Billion in assets. Connexus is proud to provide high yields for checking accounts and deposit products as well as competitive rates for personal, home, and auto loans.

Based in Wausau, WI, Connexus has been nationally recognized by Forbes, CNN Money, PC Magazine, AARP, Kiplinger and Bankrate.com for checking, share certificate, and loan rates. Our 185 employees are committed to helping members achieve personal financial objectives while anticipating their needs and exceeding their expectations with superior products and services. Members benefit from a multi-channel service model which includes branches in four states, a fully staffed and trained Member Contact Center, online chat support, and a robust Online/Mobile Banking platform available 24/7.

Field of Membership Restrictions

Membership in Connexus Credit Union is open to anyone through becoming a member of the Connexus Association with a $5 donation. Membership is also open to the following: (1) members of the communities of Golden Valley, Crystal, Brooklyn Center, Hopkins, Minneapolis, New Hope, Robbinsdale, St. Louis Park in Minnesota, Dover or Portsmouth in New Hampshire, Fairfield or Cincinnati in Ohio, Rothschild, Schofield, Wausau, or Weston in Wisconsin; (2) employees and retirees of Honeywell, Liberty Mutual, TSI Incorporated, Convergys, Cincinnati Bell, ATK, Aspirus Inc, or Aqua Finance.
See current membership details

10/31 - Connexus CU Adds 12-Month CD and 24-Month CD
10/25 - Connexus Credit Union Share Certificate Specials
9/3 - Connexus CU (Easy Membership) Offers "Earn An Easy $100" Bonus
8/31 - $100 Bonus Opening A Rewards Checking Account
3/2 - Connexus CU Offers Three, Short-Term CD Specials
2/26 - Connexus 1.33%/1.43%/1.53% APY 12Mo/18Mo/24 month CDs

10/26 - Connexus CU (Easy Membership) Offers Two Top-Rate CDs
10/24 - 12 & 24 Month Share Certificate Specials – Valid Through 12/31/15
8/28 - Connexus CU Celebrates With "$80 In Your Pocket" Checking Bonus
8/21 - Celebrate Connexus’ 80Th Anniversary With $80 In Your Pocket
2/8 - Connexus CU (12 Mo CD, 1.30%APY)
2/4 - Connexus CU Continues To Offers Highest Rate 12-Month CD
1/5 - Connexus CU 12-Month CD (1.374% APY) Special Extended Through January 31, 2015

Reviews (25)

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Couldn't Be Happier!

Posted by: wausaubanker | Mar 15, 2011

I have been banking with Connexus for years I really couldn't be happier!

To start, this is a business! Of course they will advertise the very best rates....doesn't every business do that? And the "gotchas" people are listing are their way of rewarding loyalty...those who are making Connexus their primary financial by opneing an active checking are benefitting by getting the best rate. They aren't just going to hand out the very best rates to the random people who just open one account with them. I actually am happy, since I think it's a bit more fair to those who are loyal to Connexus. People who are getting upset are not looking at Connexus' moves from a business standpoint.

I am continually getting great rates and they always have awesome promos, like a referral program.

Their loans are also great, I just refinanced at 2.99% with no payments for the first 90 days. I filled out a loan comparision form, which is free and only a few questions long, and got $25 just for filling it out!

Above all else, I love the customer service here! I used to go through a local bank, and I grew accustomed to being treated without any enthusiasm, etc. The first time I went through the Drive Up at Connexus, I was blown away! Today, I am greeted by name and everyone is always smiling, and they make sure my questions are answered. If I ever have an issue, they figure out what went wrong and go above that and make sure we take the right steps so it won't happen again.

If you are looking for amazing financial products with customer service to match, Connexus is your choice. I have gone from someone who only looks at the numbers on a rate sheet to fully appreciating what a banking experience can be!

12

Online Banking

Posted by: pauladalton0 | Jun 12, 2017

I like online banking; it saves me time not having to run to a bank and it's easy to pay bills and transfer money. What I don't like and have a problem with is that it takes for every to clear changes I made using my card and any refunds that about a week to credit back. I have tried calling, but there is never anyone to take to and online chat is always down or take about 30 mins. to connect. The last online chat I had was about a refund that was not post to my account the store refund the money about 6 days ago and it stills is not post in system to my account, they have the money back but there accounting system is slow. Am going to go back a bank down the street from and do my banking online with them, so when I have a problem I can walk in to the bank and talk to someone in person.

Comment

2

Below Standard Customer Service

Posted by: sliso | Feb 9, 2017

I recently signed a family member up for an account to which I am to be power of attorney. The sign up process and banking experience with Connexus Credit Union was simple up until I needed customer service.

They seem to be very informal, almost as if they still operate as a local, mom and pop, credit union. The people are friendly and patient, but they all seem clueless as to how to handle things.

In order to add myself as POA, I needed to submit notarized paperwork. Unfortunately they sent me the incorrect paperwork which I had notarized and submitted. They are sending me new forms, but will not reimburse me for the cost of the notarization for the first set of forms. So they wasted my time and money. I'll be complaining to the BBB about this.

Although the issue above is unusual, even getting checks sent out was a disaster. The online registration form asks if you'd like checks sent out for your new account. I clicked yes, but had to call and inquire about their status. I was told I never ordered them and had to do so on the phone. This delayed my ability to change my direct deposit by a two months.

In addition, phone reps seem to tell you different things. I would recommend if you sign up to do everything via email through their web site.

Comment

4

Competive Rates, Bad Customer Service

Posted by: CUMember123 | Dec 27, 2016

I have been with Connexus Credit Union for several years with no issues, but very little interaction. Thus, I have been content with the company overall. However, I recently went through a move and did my mortgage through the credit union.

As expected with any move, we had plenty of things on our plate and did not think to submit a form to Connexus letting them know our address was changing. Mind you, they were well aware of our new address as they owned our new home loan, and we had given the mortgage department our new address multiple times. Nonetheless, apparently buying a home through the credit union is not enough proof to have your address updated in their system. Instead, my wife and I were rudely surprised when our debit cards stopped working just days before Christmas with no reason to believe they shouldn't be. Instead of giving us a call or sending an email, Connexus just locked our account and sent us a physical letter letting us know that they attempted to send us mail and it was returned to them. Not only that, but for each letter of returned mail, they charged us $9.95.
Immediately upon receiving the letter two days before Christmas, I sent back the address change form and called customer service.

I proceeded to explain that we had only just moved into our house a few days earlier and had no idea that Connexus had a specific form that needed to be filled out. We obviously updated our address with the Post Office and set up mail forwarding, but somehow mail had still gotten returned to Connexus. The customer service representative proceeded to inform me that they could not revoke the fees because of the level of inconvenience the returned mail was to them and she also could not unlock our checking account until they received the physical form stating we were changing our address. Despite the fact that I was on the phone, had proof that it was my account, and pleaded to change my address then, she insisted they had to wait for the physical paper.

So here we are in 2016, relying on the US Postal Service to deliver letters back and forth in the heart of the Holiday season. Pairing that with Connexus being shut down a couple days around the holidays, my wife and I have now been locked out of our account for a week.

I understand somehow and for some reason Connexus puts these policies in place to 'help' us protect our account, but it certainly feels like the opposite. Their process is costing us money, and wasting our time.

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15

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Health

A

Data as of Q1 2017

Learn why bank health matters

Health Grade Components

Overall
NCUA #	66538
Year Chartered	1935
Employees	238
Primary Regulator

Profit Margin
Return on Assets - YTD	1.96%
Return on Equity - YTD	18.64%
Annual Interest Income	$15.4MM

Assets and Liabilities
Assets	Q1 2017vs Q1 2016	$1.61B$1.34B
Loans	Q1 2017vs Q1 2016	$1.13B$1.07B
Deposits	Q1 2017vs Q1 2016	$1.39B$1.16B
Equity Capital	Q1 2017vs Q1 2016	$163.6MM$141.4MM
Loan Loss Allowance	Q1 2017vs Q1 2016	$4.9MM$7.1MM
Unbacked Noncurrent Loans	Q1 2017vs Q1 2016	$11.7MM$9.8MM
Real Estate Owned	Q1 2017vs Q1 2016	$100.00K$509.00K

Rates

Rates for Connexus Credit Union are currently being reviewed.

Locations

Connexus Credit Union has 19 locations. Click to view all Connexus Credit Union locations.