Customer service has no idea what they're doing, every single person gives you different information than the last. I got hacked and credit karma still won't give me my $900 back claiming that I approved it when they have tons of evidence to the contrary. Some agents are legit rude. The highest person you can speak to is a supervisor but none of them know or can do anything. The people you need to speak to (specialized agents) will only communicate via email but will never respond back. Simply terrible.
I thought I'd try one of these online only banks, what a disaster it has become.
Immediately after opening a Save account with CK and transferred in money from my existing financial institution, my account went into a "Frozen" status. Could not withdraw or transfer money!
Contacted customer support through their web form, it has been 3 weeks since first contact and is still not resolved. What recourse do I have to get my money back?!!?!!!
Sorry, we do not have health information for Credit Karma.
Sorry, we do not have rate data for Credit Karma.
Credit Karma is an Internet only bank and does not have branch locations. Its headquarters is located at 760 Market Street, 10th Floor - San Francisco, CA 94102