Credit One Bank, National Association is the 974th largest bank in the nation. It was established in 1984 and as of June of 2022, it had grown to 998 employees. Credit One Bank, National Association's CD rates are 5X the national average, and it boasts an A+ health rating.
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Great Experience
Had nothing but great experience. Customer service was awesome. Bought a one year CD and it was temporary. When I called to cancel it to change to 5 years, they were efficient and pleasant to make this change. Money hasn’t gotten back to my account yet but was told it would be a couple of days. Highly recommend.
CREDIT REPAIR
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Confusing Logo
I don't know how they get away with using their logo. It looks just like Capital One. In fact, I thought that's who they were when I clicked on a Facebook ad for one of their credit cards. Only upon closer observation did I notice the name difference. I can't believe Capital One hasn't sued them over it.
Tried To Open CD Acct
Went online. Tried to open a 13 month CD account. Their site just stopped with a spinning wheel on the screen. Had to go back in only to be advised their site is unavailable and I needed to call in. Done messing with them.
Horrible Experience
I called the first time to dispute an item that was supposed to be canceled. I was told they didn't see the item on charge even though I looked at it on my transaction list and still not reversed. the rep said " I don't see anything, so have a nice day ...goodbye: and hung up on me. decided to write a letter to dispute afterward. nearly three weeks later they sent me a letter requesting more information. Which I promptly sent back. After more weeks of waiting, I decided to call them and after getting disconnected several times I was greeted by women that put me through the same routine all over again. At the near end of our call when I asked her why the rest of the correspondence was never answered ...she said "actually this was the first time you disputed the transaction" I nearly flipped my lid and demanded to speak to a supervisor, which was not much better at listening either. needless to say, we started all over again.... it was a maddening experience. Avoid this bank at all costs.
Failed To Provide CD Terms Upon Request
I contacted Credit One Bank regarding their 5 Year CD and requested a copy of the bank's CD terms. The CSR was unable to provide me with a copy of the account disclosure upon request and stated that the terms would be only disclosed during the CD application process.
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 25620 |
| Year Established | 1984 |
| Employees | 998 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 40.43% |
| Return on Equity - YTD | 98.42% |
| Annual Interest Income | $81.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $1.00B$803.9MM |
| Loans | Q2 2022vs Q2 2021 | $546.1MM$404.8MM |
| Deposits | Q2 2022vs Q2 2021 | $377.8MM$316.2MM |
| Equity Capital | Q2 2022vs Q2 2021 | $396.8MM$322.2MM |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $92.0MM$60.2MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $14.1MM$7.5MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $0$0 |