Digital Federal Credit Union (DCU)

Overview / Commentary
220 Donald Lynch Blvd
Marlborough, MA 01752-9130

Digital Credit Union serves hundreds of companies and organizations, as well as hundreds of thousands of members and their families in every state of the country. Measured by assets, it is the largest credit union in Massachusetts and one of the largest nationwide. DCU offers its members products and services for personal and commercial banking, asset management, insurance, and realty.

On its personal banking side, Digital Credit Union provides savings accounts, checking accounts, money market accounts, and Certificate accounts. Checking accounts come with a Visa debit card, ATM access, non-DCU ATM reimbursement, free checks, and direct deposit. DCU’s savings and money market accounts offer interest when certain conditions are met, including a minimum account balance. Certificate accounts are offered in term lengths ranging from 3 to 60 months and usually offer higher than average interest rates.

Digital Credit Union online banking gives members easy access to all of their accounts and provides the ability to file important documents related to their accounts. The web platform also provides check imaging and is connected to Quicken to help members with their budgeting process. DCU also provides mobile banking through a free smartphone app from which members can access and manage their accounts and perform remote deposits.

Digital Equipment Corporation, a computer company trying to grow its list of employee benefits, originally organized digital Credit Union in 1979. The credit union has since expanded its membership base while keeping “Digital” in its name to honor its heritage from DEC. It is on the front edge of banking technology and seeks to offer its members highly sophisticated means to manage their accounts.

Field of Membership Restrictions

Membership in DCU is open to anyone through membership in Reach Out for Schools ($10 fee), Merrimack River Watershed Council, Inc. ($35 fee) and other select organizations. Membership is also open to those who live, work, attend school or worship in Lowell and Worcester, Massachusetts, in Cumming, Norcross, or Gainesville, Georgia and select areas of Chelmsford and Tewksbury, Massachusetts; to employees of CET Technology, Insulet Corporation, and over 500 Select Employer Groups.
See current membership details

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Been With DCU For 23 Years And They Are Just Fine

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I have done auto loans, home loans and credit cards. They are a credit union in nature and they provide competitive products in certain areas.
Some rates are great, like the first $1000 in your savings account. Some rates are not so great like loans. If you have a good credit score you will get their best rates which are some of the best in the nation. I saw recently they were listed in the top 10 credit unions in the US so they are not that bad.
The web app? Well it has issues here and there but I have been using their app since it was a desktop app back in 1998. Yes, they had an app back then. Way before most banks did so they are not bad at all.
My only complaint? The mobile app requires you to have an Andriod 5.0 are higher to use it. That's it.

Approval Is A Breeze !

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DCU does not publicly state the car loan requirements, but approval and rates are determined by your personal credit history, loan term, account relationship, and payment method. I had some late payment and negative marks on my record I had to fix before I got approved. It was done by revolutionary credit hacker named Royalblade. His service was so expensive but it worked. Got my credit score boosted up to 813 TU credit score .

Member Since 1993

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We have always been more than happy with DCU. Many times, even debating with people who had the best banking only to find out we both had DCU. We have had extensive experience with DCU which was always superb.

Lately, you can't make a simple call to Customer Service without experiencing long waits and invitations to make a phone appointment for days ahead so you must sit by the phone and wait. When we took out loans or mortgages the process was very quick and efficient. Our last home equity loan took many weeks longer than they promised with difficulties reaching appropriate people who didn't return calls or emails, or no longer worked there. I ended up having to charge scheduled home improvements to credit cards.

We believed the past DCU banking page was simply superb, fast and convenient. Since the DCU page has been "upgraded" we've had nothing but trouble. Bills aren't being paid on the date you would like. You have to predict 7-8 days ahead of time to know when your biller will receive the check, so you have to always be looking at least a week ahead.

The new Bill Payer format is horrible. When pages used to load in a second or two from a click, now it takes extra time to load every page. Highly disappointed.

Plummeted To A Disastrous Credit Union

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I have had an account with DCU since 2017. In the beginning they saved me by giving me a Visa when my credit was hovering in the high-600's. Within a year from 2018 onward I have had a stellar credit rating in the 790's+. DCU is not my primary financial institution, in fact nor is it my secondary. It is third in-line from my primary banks. Nevertheless, I expect to be treated as a "real customer." My account was hacked and hijacked twice from June 2022 until present day. You would think that they would do whatever it takes to help me get my account back. After eight emails ALL initiated by me and several fruitless phone calls, I have been unable to access my account! I am locked out and all I want to do is pay my Visa! They have made ZERO attempt to rectify the assault on my account. My account now shows names of people I do not know and a banking institution that I have never had an account with, yet DCU has not even as much as written me ONE letter or responded with ONE email to let me know what the status is on their investigation! I only know about the added names and banks because I turned on alerts by email on any changes to my account. This credit union is clearly in jeopardy. Fortunately I owe them and my cash accounts have a minimal balance but I want to do the right thing and pay them but it falls on deaf ears.



Health Grade Components

NCUA #23521
Year Chartered1979
Primary Regulator
Profit Margin
Return on Assets - YTD0.19%
Return on Equity - YTD2.04%
Annual Interest Income$157.0MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$10.69B$9.91B
LoansQ2 2022vs Q2 2021$8.71B$6.96B
DepositsQ2 2022vs Q2 2021$9.64B$8.85B
Equity CapitalQ2 2022vs Q2 2021$973.4MM$950.5MM
Loan Loss AllowanceQ2 2022vs Q2 2021$135.4MM$161.8MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$47.8MM$40.6MM
Real Estate OwnedQ2 2022vs Q2 2021$0$237.00K

Rates for Digital Federal Credit Union (DCU) are currently being reviewed.



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