Digital Federal Credit Union (DCU)


Overview / Commentary
800-328-8797
220 Donald Lynch Blvd
Marlborough, MA 01752-9130

Digital Credit Union serves hundreds of companies and organizations, as well as hundreds of thousands of members and their families in every state of the country. Measured by assets, it is the largest credit union in Massachusetts and one of the largest nationwide. DCU offers its members products and services for personal and commercial banking, asset management, insurance, and realty.

On its personal banking side, Digital Credit Union provides savings accounts, checking accounts, money market accounts, and Certificate accounts. Checking accounts come with a Visa debit card, ATM access, non-DCU ATM reimbursement, free checks, and direct deposit. DCU’s savings and money market accounts offer interest when certain conditions are met, including a minimum account balance. Certificate accounts are offered in term lengths ranging from 3 to 60 months and usually offer higher than average interest rates.

Digital Credit Union online banking gives members easy access to all of their accounts and provides the ability to file important documents related to their accounts. The web platform also provides check imaging and is connected to Quicken to help members with their budgeting process. DCU also provides mobile banking through a free smartphone app from which members can access and manage their accounts and perform remote deposits.

Digital Equipment Corporation, a computer company trying to grow its list of employee benefits, originally organized digital Credit Union in 1979. The credit union has since expanded its membership base while keeping “Digital” in its name to honor its heritage from DEC. It is on the front edge of banking technology and seeks to offer its members highly sophisticated means to manage their accounts.

Field of Membership Restrictions

Membership in DCU is open to anyone through membership in Reach Out for Schools ($10 fee), Merrimack River Watershed Council, Inc. ($35 fee) and other select organizations. Membership is also open to those who live, work, attend school or worship in Lowell and Worcester, Massachusetts, in Cumming, Norcross, or Gainesville, Georgia and select areas of Chelmsford and Tewksbury, Massachusetts; to employees of CET Technology, Insulet Corporation, and over 500 Select Employer Groups.
See current membership details

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Been With DCU For 23 Years And They Are Just Fine

Posted by: |

I have done auto loans, home loans and credit cards. They are a credit union in nature and they provide competitive products in certain areas.
Some rates are great, like the first $1000 in your savings account. Some rates are not so great like loans. If you have a good credit score you will get their best rates which are some of the best in the nation. I saw recently they were listed in the top 10 credit unions in the US so they are not that bad.
The web app? Well it has issues here and there but I have been using their app since it was a desktop app back in 1998. Yes, they had an app back then. Way before most banks did so they are not bad at all.
My only complaint? The mobile app requires you to have an Andriod 5.0 are higher to use it. That's it.

DCU ‘S App Is The Worst

Posted by: |

The app for DCU is awful , not user friendly at all . I like my banking simple , deposit here , pay a bill there, but for some reason I think they cheeped out on the app design and have made it hard to navigate . Also the wait times when you call customer service are always long, but the staff is very friendly and efficient . Loan dept is quick and seamless from an auto loan to a home equity . Decent bank but could use a couple of branches in Boston and south of town too.
Like I said the app is lousy and the waiting time is long . But overall I give it a 3.5 right now .

UNACCEPTABLE SERVICE

Posted by: |

This month marks my 40th anniversary with the Digital Federal Credit Union. There was a time when they were a sharp bunch of people and the technology was first class...even back to the introduction of the touch-tone dialing system for inquiring into your DCU accounts.

That level of service declined steadily over the first 20 years of my membership then the decline accelerated to the point where it is now. This morning I called to order new checks (for all my effort online, I couldn't find a way to do it there). I got the "standard" recording telling me that they were experiencing "heavier that usual call volume" and I could have the next available agent call me between TWO HOURS AND TWELVE MINUTES AND THREE HOURS AND 19 MINUTES!!!!

I've had it with the DCU!

WORST BANK IVE EVER BEEN WITH

Posted by: |

This bank doesn’t even deserve half of a star. I had an issue back in January that involved my savings funds being stolen. It was money I worked very hard for and tried everything I could to get it back; DCU did not! Their fraud department is a fraud itself; I had to get in touch with them numerous times to try and get my funds back, and I was often given (false) hope that I would see my money back in my account within “7-10 business days”; that day never came and it had been 3 weeks at that point. They would NEVER follow up with me about my case, it was me who had to do that, and the wait times were absolutely horrendous! On the last and final day I called them to check on what was going on, they denied me my funds and basically said “too bad, deal with it”. The person that handled my case was incredibly rude and offered me no other options, no financial relief or assistance of any kind. This bank is only in it for themselves and their “customers” are beneath them. Since then, I’ve had nothing but issues with this credit union and I am fed up. As of tomorrow, I will be switching banks and never looking back. Worst bank to date, and if you value your hard earned money, steer clear.

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Health
B+

Health Grade Components

Overall
NCUA #23521
Year Chartered1979
Employees1554
Primary Regulator
Profit Margin
Return on Assets - YTD0.27%
Return on Equity - YTD2.79%
Annual Interest Income$154.4MM
Assets and Liabilities
AssetsQ2 2021vs Q2 2020$9.91B$10.39B
LoansQ2 2021vs Q2 2020$6.96B$7.08B
DepositsQ2 2021vs Q2 2020$8.85B$9.14B
Equity CapitalQ2 2021vs Q2 2020$950.5MM$932.5MM
Loan Loss AllowanceQ2 2021vs Q2 2020$161.8MM$148.1MM
Unbacked Noncurrent LoansQ2 2021vs Q2 2020$40.6MM$74.8MM
Real Estate OwnedQ2 2021vs Q2 2020$237.00K$310.00K
Rates
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Always verify rates and promotions with the bank or credit union. We are not Digital Federal Credit Union (DCU); we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Digital Federal Credit Union (DCU) Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
6.17%*$5$1kPrimary Savings
OTHER TIERS: 0.25% $1k+
0.50%--Advantage Savings Account
0.25%--Holiday Club
0.25%$100-Member Described Savings Account
0.20%--HSA Checking Account
0.20%--Savings IRA

Digital Federal Credit Union (DCU) Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.30%*$100k*-Money Market Savings Account
OTHER TIERS: 0.20% $1k - $25k | 0.25% $25k - $100k
0.30%*$100k*-Money Market IRA Account
OTHER TIERS: 0.20% $1k - $25k | 0.25% $25k - $100k

Digital Federal Credit Union (DCU) Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.25%*-$100kFree Checking with Earn More
OTHER TIERS: 0.03% $100k - $1m
0.20%--Free Business Checking

Digital Federal Credit Union (DCU) CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%$25k-60 Month Jumbo CD
0.20%$25k-48 - 59 Month Jumbo CD
0.20%$25k-36 - 47 Month Jumbo CD
0.20%$25k-24 - 35 Month Jumbo CD
0.20%$25k-12 - 23 Month Jumbo CD
0.20%$500-12 - 23 Month CD
0.20%$500-24 - 35 Month CD
0.20%$500-36 - 47 Month CD
0.20%$500-48 - 59 Month CD
0.20%$500-60 Month CD
0.20%$100-60 Month QuickStart CD
0.20%$100-48 - 59 Month QuickStart CD
0.20%$100-36 - 47 Month QuickStart CD
0.20%$100-24 - 35 Month QuickStart CD
0.20%$100-12 - 23 Month QuickStart CD
0.20%$500-27 Month Jump-Up CD
0.20%$500-15 Month Jump-Up CD
0.20%$25k-27 Month Jump-Up Jumbo CD
0.20%$25k-15 Month Jump-Up Jumbo CD
0.10%$25k-6 - 11 Month Jumbo CD
0.10%$25k-3 - 5 Month Jumbo CD
0.10%$500-3 - 5 Month CD
0.10%$500-6 - 11 Month CD
0.10%$100-6 - 11 Month QuickStart CD
0.10%$100-3 - 5 Month QuickStart CD

Digital Federal Credit Union (DCU) IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%$500-60 Month IRA
0.20%$500-48 - 59 Month IRA
0.20%$500-36 - 47 Month IRA
0.20%$500-24 - 35 Month IRA
0.20%$500-12 - 23 Month IRA
0.20%$500-27 Month Jump-Up IRA
0.20%$500-15 Month Jump-Up IRA
0.10%$500-6 - 11 Month IRA
0.10%$500-3 - 5 Month IRA
Locations

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