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Digital Federal Credit Union (DCU)


Overview / Commentary
www.dcu.org
800-328-8797
220 Donald Lynch Blvd
Marlborough, MA 01752-9130

Digital Credit Union serves hundreds of companies and organizations, as well as hundreds of thousands of members and their families in every state of the country. Measured by assets, it is the largest credit union in Massachusetts and one of the largest nationwide. DCU offers its members products and services for personal and commercial banking, asset management, insurance, and realty.

On its personal banking side, Digital Credit Union provides savings accounts, checking accounts, money market accounts, and Certificate accounts. Checking accounts come with a Visa debit card, ATM access, non-DCU ATM reimbursement, free checks, and direct deposit. DCU’s savings and money market accounts offer interest when certain conditions are met, including a minimum account balance. Certificate accounts are offered in term lengths ranging from 3 to 60 months and usually offer higher than average interest rates.

Digital Credit Union online banking gives members easy access to all of their accounts and provides the ability to file important documents related to their accounts. The web platform also provides check imaging and is connected to Quicken to help members with their budgeting process. DCU also provides mobile banking through a free smartphone app from which members can access and manage their accounts and perform remote deposits.

Digital Equipment Corporation, a computer company trying to grow its list of employee benefits, originally organized digital Credit Union in 1979. The credit union has since expanded its membership base while keeping “Digital” in its name to honor its heritage from DEC. It is on the front edge of banking technology and seeks to offer its members highly sophisticated means to manage their accounts.

Field of Membership Restrictions

Membership in DCU is open to anyone through membership in Reach Out for Schools ($10 fee), Merrimack River Watershed Council, Inc. ($35 fee) and other select organizations. Membership is also open to those who live, work, attend school or worship in Lowell and Worcester, Massachusetts, in Cumming, Norcross, or Gainesville, Georgia and select areas of Chelmsford and Tewksbury, Massachusetts; to employees of CET Technology, Insulet Corporation, and over 500 Select Employer Groups.
See current membership details

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Reviews (66)

Been With DCU For 23 Years And They Are Just Fine

Posted by: |

I have done auto loans, home loans and credit cards. They are a credit union in nature and they provide competitive products in certain areas.
Some rates are great, like the first $1000 in your savings account. Some rates are not so great like loans. If you have a good credit score you will get their best rates which are some of the best in the nation. I saw recently they were listed in the top 10 credit unions in the US so they are not that bad.
The web app? Well it has issues here and there but I have been using their app since it was a desktop app back in 1998. Yes, they had an app back then. Way before most banks did so they are not bad at all.
My only complaint? The mobile app requires you to have an Andriod 5.0 are higher to use it. That's it.

5

Low Fees And Low Customer Support

Posted by: |

Online and mobile app is horrible; customer service is terrible. Fees are very low and you get what you pay for.

3

Member Since 1993

Posted by: |

We have always been more than happy with DCU. Many times, even debating with people who had the best banking only to find out we both had DCU. We have had extensive experience with DCU which was always superb.

Lately, you can't make a simple call to Customer Service without experiencing long waits and invitations to make a phone appointment for days ahead so you must sit by the phone and wait. When we took out loans or mortgages the process was very quick and efficient. Our last home equity loan took many weeks longer than they promised with difficulties reaching appropriate people who didn't return calls or emails, or no longer worked there. I ended up having to charge scheduled home improvements to credit cards.

We believed the past DCU banking page was simply superb, fast and convenient. Since the DCU page has been "upgraded" we've had nothing but trouble. Bills aren't being paid on the date you would like. You have to predict 7-8 days ahead of time to know when your biller will receive the check, so you have to always be looking at least a week ahead.

The new Bill Payer format is horrible. When pages used to load in a second or two from a click, now it takes extra time to load every page. Highly disappointed.

2

Gone To Dogs And Management Does Not Care

Posted by: |

The word "Digital" is in the name of this CU - it had built a reputation of being one of the first successful primarily online bank.. Irony - the so called "New digital platform" is so buggy and horrible!
Combine this with terrible customer service and you have todays DCU.
4 hours wait time on phone calls. Unsupportive frontend workers. No issue gets addressed.
The management does not seem to care! There is no response from the ivory towers.
I am done with them .. moving on!

5
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Health
B+

Data as of Q4 2021

Learn why bank health matters

Health Grade Components

Overall
NCUA #23521
Year Chartered1979
Employees1554
Primary Regulator
Profit Margin
Return on Assets - YTD0.37%
Return on Equity - YTD3.79%
Annual Interest Income$311.7MM
Assets and Liabilities
AssetsQ4 2021vs Q4 2020$9.89B$10.09B
LoansQ4 2021vs Q4 2020$7.73B$6.84B
DepositsQ4 2021vs Q4 2020$8.81B$9.05B
Equity CapitalQ4 2021vs Q4 2020$971.9MM$937.4MM
Loan Loss AllowanceQ4 2021vs Q4 2020$148.3MM$175.1MM
Unbacked Noncurrent LoansQ4 2021vs Q4 2020$39.5MM$57.8MM
Real Estate OwnedQ4 2021vs Q4 2020$0$310.00K
Rates
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Always verify rates and promotions with the bank or credit union. We are not Digital Federal Credit Union (DCU); we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Digital Federal Credit Union (DCU) Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
6.17%*$5$1kPrimary Savings
OTHER TIERS: 0.15% → $1k+
0.30%--Advantage Savings Account
0.20%--Savings IRA
0.15%--Holiday Club
0.15%$100-Member Described Savings Account
0.10%--HSA Checking Account

Digital Federal Credit Union (DCU) Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.30%*$100k*-Money Market Savings Account
OTHER TIERS: 0.20% → $1k - $25k | 0.25% → $25k - $100k
0.30%*$100k*-Money Market IRA Account
OTHER TIERS: 0.20% → $1k - $25k | 0.25% → $25k - $100k

Digital Federal Credit Union (DCU) Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%*-$100kFree Checking with Earn More
OTHER TIERS: 0.01% → $100k - $1m
0.10%--Free Business Checking

Digital Federal Credit Union (DCU) CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%$25k-60 Month Jumbo CD
0.20%$25k-48 - 59 Month Jumbo CD
0.20%$25k-36 - 47 Month Jumbo CD
0.20%$25k-24 - 35 Month Jumbo CD
0.20%$25k-12 - 23 Month Jumbo CD
0.20%$500-12 - 23 Month CD
0.20%$500-24 - 35 Month CD
0.20%$500-36 - 47 Month CD
0.20%$500-48 - 59 Month CD
0.20%$500-60 Month CD
0.20%$100-60 Month QuickStart CD
0.20%$100-48 - 59 Month QuickStart CD
0.20%$100-36 - 47 Month QuickStart CD
0.20%$100-24 - 35 Month QuickStart CD
0.20%$100-12 - 23 Month QuickStart CD
0.20%$500-27 Month Jump-Up CD
0.20%$500-15 Month Jump-Up CD
0.20%$25k-27 Month Jump-Up Jumbo CD
0.20%$25k-15 Month Jump-Up Jumbo CD
0.10%$25k-6 - 11 Month Jumbo CD
0.10%$25k-3 - 5 Month Jumbo CD
0.10%$500-3 - 5 Month CD
0.10%$500-6 - 11 Month CD
0.10%$100-6 - 11 Month QuickStart CD
0.10%$100-3 - 5 Month QuickStart CD

Digital Federal Credit Union (DCU) IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%$500-60 Month IRA
0.20%$500-48 - 59 Month IRA
0.20%$500-36 - 47 Month IRA
0.20%$500-24 - 35 Month IRA
0.20%$500-12 - 23 Month IRA
0.20%$500-27 Month Jump-Up IRA
0.20%$500-15 Month Jump-Up IRA
0.10%$500-6 - 11 Month IRA
0.10%$500-3 - 5 Month IRA
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