Digital Credit Union serves hundreds of companies and organizations, as well as hundreds of thousands of members and their families in every state of the country. Measured by assets, it is the largest credit union in Massachusetts and one of the largest nationwide. DCU offers its members products and services for personal and commercial banking, asset management, insurance, and realty.
On its personal banking side, Digital Credit Union provides savings accounts, checking accounts, money market accounts, and Certificate accounts. Checking accounts come with a Visa debit card, ATM access, non-DCU ATM reimbursement, free checks, and direct deposit. DCU’s savings and money market accounts offer interest when certain conditions are met, including a minimum account balance. Certificate accounts are offered in term lengths ranging from 3 to 60 months and usually offer higher than average interest rates.
Digital Credit Union online banking gives members easy access to all of their accounts and provides the ability to file important documents related to their accounts. The web platform also provides check imaging and is connected to Quicken to help members with their budgeting process. DCU also provides mobile banking through a free smartphone app from which members can access and manage their accounts and perform remote deposits.
Digital Equipment Corporation, a computer company trying to grow its list of employee benefits, originally organized digital Credit Union in 1979. The credit union has since expanded its membership base while keeping “Digital” in its name to honor its heritage from DEC. It is on the front edge of banking technology and seeks to offer its members highly sophisticated means to manage their accounts.
Field of Membership Restrictions
Membership in DCU is open to anyone through membership in Reach Out for Schools ($10 fee), Merrimack River Watershed Council, Inc. ($35 fee) and other select organizations. Membership is also open to those who live, work, attend school or worship in Lowell and Worcester, Massachusetts, in Cumming, Norcross, or Gainesville, Georgia and select areas of Chelmsford and Tewksbury, Massachusetts; to employees of CET Technology, Insulet Corporation, and over 500 Select Employer Groups.
See current membership details
Critical Partner When Most Needed
My wife and I have enjoyed a very gratifying experience with DCU in our 15 years of membership. We've financed 3 mortgages, a HELOC, and an auto loan, all at competitive rates.
Most recently, we sought to refinance a mortgage to take advantage of rates when they bottomed at < 3%, and reduce the term from 30 years to 15 to benefit from added savings.
Because we were straddling two mortgages (2 properties) in advance of a planned move down the road, the higher payment associated with the shorter term caused our debt ratios to exceed what was permitted undùer DCU's underwriting guidelines.
Our lending rep worked with us to roll both loans into one debt that reduced our payment load to within those guidelines. Our fixed rate mortgage is over 4% below current market rates. We couldn't be happier at this outcome.
The only issue we have with DCU is general account servicing through their phone lines. Waits are interminable. Fortunately options such as chat and email are effective. And you can avoid that all together once you have a representative assigned to assist with a specific transaction.
As a final note, last year my account security was breached as a consequence of a phasing call. I received a confirmation of a funds transfer by email shortly thereafter and I realized my account had been compromised.
I contacted DCU's security team immediately. and proactively followed up during the next couple of days. The outcome was that security was restored for my accounts immediately and with a modest delay, the transferred funds were restored to my account. For a breach that originated with my own response to the phasing call, I have nothing but praise for the manner in which DCU responded and resolved things to my satisfaction.
Bottom line: Our DCU membership has solidly worked very much to our advantage through the years. I trust them implicitly and consider them a treasured financial partner.
Long Time Customer With Honest Review
I have been with DCU for 30 years now. Yes, I was a DEC employee. They had some issues during the past few years with their web interface and customer service. But I stuck it out and they have been holding fast. They have fixed a lot of the issues with the website. I am able to reach customer service reps with in a reasonable time frame now. I was giving them feedback on their website issues last year and they were obviously listening. I am staying with DCU because my other banks are just not as responsive as DCU. They are not perfect but they are not as bad with fees with my other credit unions.
Member Since 1993
We have always been more than happy with DCU. Many times, even debating with people who had the best banking only to find out we both had DCU. We have had extensive experience with DCU which was always superb.
Lately, you can't make a simple call to Customer Service without experiencing long waits and invitations to make a phone appointment for days ahead so you must sit by the phone and wait. When we took out loans or mortgages the process was very quick and efficient. Our last home equity loan took many weeks longer than they promised with difficulties reaching appropriate people who didn't return calls or emails, or no longer worked there. I ended up having to charge scheduled home improvements to credit cards.
We believed the past DCU banking page was simply superb, fast and convenient. Since the DCU page has been "upgraded" we've had nothing but trouble. Bills aren't being paid on the date you would like. You have to predict 7-8 days ahead of time to know when your biller will receive the check, so you have to always be looking at least a week ahead.
The new Bill Payer format is horrible. When pages used to load in a second or two from a click, now it takes extra time to load every page. Highly disappointed.
WORST CREDIT UNION IN US HISTORY
All they do is jerk ya around witha buncha bs. Merry fuckin Xmas from a guy who cant even get a "pre-approved" quick loan. Can YOU say false advertising?
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 23521 |
| Year Chartered | 1979 |
| Employees | 1667 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.59% |
| Return on Equity - YTD | 6.14% |
| Annual Interest Income | $655.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $12.64B$12.08B |
| Loans | Q4 2024vs Q4 2023 | $10.88B$10.98B |
| Deposits | Q4 2024vs Q4 2023 | $10.99B$10.36B |
| Equity Capital | Q4 2024vs Q4 2023 | $1.18B$1.11B |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $177MM$177.9MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $116MM$97.2MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $0$0 |
