Digital Credit Union serves hundreds of companies and organizations, as well as hundreds of thousands of members and their families in every state of the country. Measured by assets, it is the largest credit union in Massachusetts and one of the largest nationwide. DCU offers its members products and services for personal and commercial banking, asset management, insurance, and realty.
On its personal banking side, Digital Credit Union provides savings accounts, checking accounts, money market accounts, and Certificate accounts. Checking accounts come with a Visa debit card, ATM access, non-DCU ATM reimbursement, free checks, and direct deposit. DCU’s savings and money market accounts offer interest when certain conditions are met, including a minimum account balance. Certificate accounts are offered in term lengths ranging from 3 to 60 months and usually offer higher than average interest rates.
Digital Credit Union online banking gives members easy access to all of their accounts and provides the ability to file important documents related to their accounts. The web platform also provides check imaging and is connected to Quicken to help members with their budgeting process. DCU also provides mobile banking through a free smartphone app from which members can access and manage their accounts and perform remote deposits.
Digital Equipment Corporation, a computer company trying to grow its list of employee benefits, originally organized digital Credit Union in 1979. The credit union has since expanded its membership base while keeping “Digital” in its name to honor its heritage from DEC. It is on the front edge of banking technology and seeks to offer its members highly sophisticated means to manage their accounts.
Field of Membership Restrictions
Membership in DCU is open to anyone through membership in Reach Out for Schools ($10 fee), Merrimack River Watershed Council, Inc. ($35 fee) and other select organizations. Membership is also open to those who live, work, attend school or worship in Lowell and Worcester, Massachusetts, in Cumming, Norcross, or Gainesville, Georgia and select areas of Chelmsford and Tewksbury, Massachusetts; to employees of CET Technology, Insulet Corporation, and over 500 Select Employer Groups.
See current membership details
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10/8/09 - 2.00% 9-Month CD at Digital Credit Union - Easy Membership
1/5/09 - 3.75% 11-Month CD & 3.25% 4-Month CD at Digital Credit Union - Easy Membership
12/24/08 - 4.50% 16-Month / 4.00% 8-Month CD at Digital Credit Union - Easy Membership
8/5/08 - 4.50% 20-Month CD at Digital Credit Union - Easy Membership
6/23/08 - 4.00% 15-Month CD at Digital Credit Union - Easy Membership
11/27/07 - 5.20% 5-Month CD at Digital Credit Union - Easy Membership
12/2/06 - DCU's 6% 16-Month CD Ends, Offers New CD Specials and Rates
11/3/06 - 6.00% 16-Month CD at DCU Still Available To All
7/26/06 - 6.00% 16-Month CD at Digital CU (Open to All)
6/26/06 - 5.50% 11-Month CD at Digital Credit Union (open to all)
12/12/05 - DCU's 5% 16-Month CD Special is Back
8/18/05 - 5% APY 16-Month CD at Credit Union
DCU Is Great But The New Site Needs Allot Of Work
I see allot of people leaving harsh reviews of DCU and the criticism is really petty and simple minded. There problems will surely multiply when they shift to a main St bank, or if there needs become a little more sophisticated. I have accounts with several banks and DCU is by far the best. The complainers dont know how good they have it.
The only issue I have is the new site requires work.
Member Since 1993
We have always been more than happy with DCU. Many times, even debating with people who had the best banking only to find out we both had DCU. We have had extensive experience with DCU which was always superb.
Lately, you can't make a simple call to Customer Service without experiencing long waits and invitations to make a phone appointment for days ahead so you must sit by the phone and wait. When we took out loans or mortgages the process was very quick and efficient. Our last home equity loan took many weeks longer than they promised with difficulties reaching appropriate people who didn't return calls or emails, or no longer worked there. I ended up having to charge scheduled home improvements to credit cards.
We believed the past DCU banking page was simply superb, fast and convenient. Since the DCU page has been "upgraded" we've had nothing but trouble. Bills aren't being paid on the date you would like. You have to predict 7-8 days ahead of time to know when your biller will receive the check, so you have to always be looking at least a week ahead.
The new Bill Payer format is horrible. When pages used to load in a second or two from a click, now it takes extra time to load every page. Highly disappointed.
Been With DCU For 23 Years And They Are Just Fine
I have done auto loans, home loans and credit cards. They are a credit union in nature and they provide competitive products in certain areas.
Some rates are great, like the first $1000 in your savings account. Some rates are not so great like loans. If you have a good credit score you will get their best rates which are some of the best in the nation. I saw recently they were listed in the top 10 credit unions in the US so they are not that bad.
The web app? Well it has issues here and there but I have been using their app since it was a desktop app back in 1998. Yes, they had an app back then. Way before most banks did so they are not bad at all.
My only complaint? The mobile app requires you to have an Andriod 5.0 are higher to use it. That's it.
Great local credit union.
This is a great local credit union. I have been a member for over 10 years and have not experienced any issues. Their online banking is great and their website interface is really user friendly. I have savings accounts, checking accounts, money market accounts and a CD with them and have never run into any problems. I have set up both a checking account and money market account with them all online and they are in your online account access immediately so you can access them right away. Their rates for the money market account are better than you would find with a bank. They have several branches where I am located as well as ATMs that are free to use. I would highly recommend them to anyone looking to switch.
Data as of Q3 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 23521 |
| Year Chartered | 1979 |
| Employees | 1667 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.3% |
| Return on Equity - YTD | 3.17% |
| Annual Interest Income | $254.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2022vs Q3 2021 | $9.85B$9.76B |
| Loans | Q3 2022vs Q3 2021 | $9.24B$7.33B |
| Deposits | Q3 2022vs Q3 2021 | $8.72B$8.69B |
| Equity Capital | Q3 2022vs Q3 2021 | $984.4MM$960.9MM |
| Loan Loss Allowance | Q3 2022vs Q3 2021 | $131.5MM$155.0MM |
| Unbacked Noncurrent Loans | Q3 2022vs Q3 2021 | $49.1MM$38.5MM |
| Real Estate Owned | Q3 2022vs Q3 2021 | $0$0 |
