EnerBank USA
EnerBank USA is no longer doing business under that name because it has been merged or acquired. See the successor institution Regions Bank.
Extra Money
Your service is outstanding. When we ran into a problem and needed more money, it was there for us. Now we have a new HVAC system. Thank you!
I Like The Bank
I really like the bank for it's 0 interest home imporvement loans, but I wish they would send year-end or quarterly statements indicating the outstanding balance. Even if only available electronically.
They only send out payment coupon books (antiquated) and nothing else.
Avoid, Avoid, Avoid
Financed the purchase of a new furnace, air conditioner and water heater through Enerbank (rough year) through our installer. Filled out the loan information (we have 800+ credit) and was quickly approved. Only learn after the fact that that 1) there is no online means of making payments; 2) there are no online means of getting your balance or confirmation of payments; 3) company doesn't issue statements monthly or yearly for that matter; 4) on their contact page, there is no means to e-mail them - just voice numbers. What company or banking institution in this day DOESN'T have some online presence or means of conducting business electronically? The only explanation is that their intent is to defraud their customers. Unbelievable. As such, we've tripled the payments we're making (hopefully their being received!) each month with the intent of getting rid of them. I will say that their customer service reps are always courteous, and state that some online method of tracking balances is forthcoming (6 months now of saying that).
THE WORST/A SCAM
They are unethical. Be very careful with Enerbank as they do everything possible to hope you do not pay on time so they can charge you accrued interest. I was set up with a 12 month 0% interest loan program, so if my loan is paid off BEFORE twelve months. I do not owe any interest costs. If you try to set up autopay/autowithdrawal on their customer website with an amount you want to pay each month to pay the loan off in twelve months, there system prevents you from doing that. They already have it set up and locked into a minimum amount owed per month that they set and you cannot change, which is a very small interest principal/interest charge that will not even dent the amount you owe. You must call Enerbank customer service and have them set up autopay/autowithdrawal for you with the amount you want to pay each month AND then their autopay/autowithdrawal stops after the first six months of your loan and their system purposely does not allow you to set up autopay for the following six months. They do that on purpose hoping that you forget to pay the next six months when you think that autopay/autowithdrawal is on so they can charge you accrued interest. After the first six months, you must call their customer service to have them set up autopay/autowithdrawal for the next six months so the loan is paid off within twelve months. You must tell them that you want a confirmation for the final six months or else they will just do one month and hope you forget again. You will need to get a confirmation number for each individual month. Enerbank is very sneaky, so be extra careful with them or they will nail you with the interest, which is what they want so they can make money off of you. If you have other options besides Enerbank, compare before you commit to them or they will burn you.
We do not have health information for EnerBank USA, because it is no longer an operational bank.