I really like the bank for it's 0 interest home imporvement loans, but I wish they would send year-end or quarterly statements indicating the outstanding balance. Even if only available electronically.
They only send out payment coupon books (antiquated) and nothing else.
Financed the purchase of a new furnace, air conditioner and water heater through Enerbank (rough year) through our installer. Filled out the loan information (we have 800+ credit) and was quickly approved. Only learn after the fact that that 1) there is no online means of making payments; 2) there are no online means of getting your balance or confirmation of payments; 3) company doesn't issue statements monthly or yearly for that matter; 4) on their contact page, there is no means to e-mail them - just voice numbers. What company or banking institution in this day DOESN'T have some online presence or means of conducting business electronically? The only explanation is that their intent is to defraud their customers. Unbelievable. As such, we've tripled the payments we're making (hopefully their being received!) each month with the intent of getting rid of them. I will say that their customer service reps are always courteous, and state that some online method of tracking balances is forthcoming (6 months now of saying that).
Horrible company to work with. Have had numberous bad experiences with their customer service. Their website is useless and displays no account info- it just allows you to send payment and nothing else. Also, I had sent in a check for my payment but they said they never received it so I paid online and put a stop payment on the missing check. I just got a notice that I am past due (not true) and that they're chraging me $30 because they DID receive the original check and tried to cash that in addition to the onine payment I'd already sent. Wish they would check the account balance prior to sending out collection notices. Now I've been on hold for 30 minutes trying to reach them to correct their mistake. Miserable lenders. Avoid!!
|FDIC Certificate #||12368|
|Return on Assets - YTD||1.96%|
|Return on Equity - YTD||16.21%|
|Annual Interest Income||$2.02B|
|Assets and Liabilities|
|Assets||Q2 2021vs Q2 2020||$154.7B$143.4B|
|Loans||Q2 2021vs Q2 2020||$83.65B$89.42B|
|Deposits||Q2 2021vs Q2 2020||$132.8B$119.8B|
|Equity Capital||Q2 2021vs Q2 2020||$18.52B$17.78B|
|Loan Loss Allowance||Q2 2021vs Q2 2020||$1.60B$2.28B|
|Unbacked Noncurrent Loans||Q2 2021vs Q2 2020||$829.0MM$709.0MM|
|Real Estate Owned||Q2 2021vs Q2 2020||$20.0MM$54.0MM|
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