Extraco Banks, N. A. is headquartered in TEMPLE and is the 47th largest bank in the state of Texas. It is also the 503rd largest bank in the nation. It was established in 1933 and as of September of 2024, it had grown to 290 employees at 16 locations. Extraco Banks, N. A. has an A health rating.
Extraco Bank Does Not Care
The Gatesville and Copperas Cove branches are the worst for car loans and general services. Over the course of a few years, they have shunned us on all requests for unjustifiable reasons. The latest is a single torn 20 dollar bill I had that tore in the wind on my farm and I could not find the other half. The teller told me it had to be 75 percent intact, according to "their policy". Nevermind trying to help me with my problem by referring me to the FED, who will replace torn bills on a case by case basis. I finally got a good service provider to usurp the Gatesville branch teller on this ridiculous encounter. Then two years ago, when interest rates were low, I went to the teller at Copperas Cove Extraco, and they refused to deposit an 8000 dollar credit card convenience check with 0 percent interest. They told us it was their "policy" not to accept these kinds of checks anymore. Hold and behold, I did not accept this bogus garbage, so I went to their auto teller machine on the lot and it accepted it. They refused to explain this flaw in their "policy" either. And online banking on the phone application will also accept because I have continued to do that. And then, after financing a car for three years and paying in full, they refused to finance another. Just more of the same garbage we've come to expect from Extraco. I got the new vehicle financed immediately elsewhere. So now they've cancelled our account because of my abrasive attitude with Them in Gatesville for never even trying to apologize to me for the 20 dollar bill fiasco. It is good we are now with another bank who really cares about all their customers.
Thieves! So Disappointed!
I have been with ExtraCo for over 15 years. They changed their policies without any notification and started withdrawing money from my savings account without my permission. When I notified them and pointed out their statements did not show any debits although the amount in the account was dropping, they refused to refund the money. They lost me as a customer and lost my account. I am never going back.
Horrible Bank
The banker/manager at the Killeen branch is the worst. My 89 year old father has banked there for years. He’s suffering from beginning dementia but every time we try to assist him at this bank we have issues. They even commented that they can tell he’s changed but want zero input from us even when he struggles to explain what he needs. I am closing my Extraco acct tomorrow. His accounts will be closed as soon as possible. I would give this bank at least the Killeen branch zero recommendation.
Data as of Q3 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 5551 |
| Year Established | 1933 |
| Employees | 290 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.73% |
| Return on Equity - YTD | 8.94% |
| Annual Interest Income | $82.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2024vs Q3 2023 | $2.42B$2.28B |
| Loans | Q3 2024vs Q3 2023 | $1.27B$1.18B |
| Deposits | Q3 2024vs Q3 2023 | $1.95B$1.8B |
| Equity Capital | Q3 2024vs Q3 2023 | $195.8MM$186.8MM |
| Loan Loss Allowance | Q3 2024vs Q3 2023 | $30.1MM$30.2MM |
| Unbacked Noncurrent Loans | Q3 2024vs Q3 2023 | $1.2MM$1.5MM |
| Real Estate Owned | Q3 2024vs Q3 2023 | $0$0 |
