First Bank (MO) is headquartered in Creve Coeur and is the 5th largest bank in the state of Missouri. It is also the 200th largest bank in the nation. It was established in 1906 and as of March of 2020, it had grown to 1,013 employees at 94 locations. First Bank (MO) has an A health rating.
I went to this bank (San Francisco, Taraval St Location) to open the most basic account and it took them 2 hours to get it done. Prior going to the branch, I made sure to make an appointment with a banker to save time and he didn’t even show up on time!!!! It was a mess from the beginning... First, the bank personnel who was supposed to help me didn’t show up on time. It resulted me to go to cashier/teller who has no up front knowledge of what she was doing. Not to mention that she at least made 2-3 typos on my account paperwork. Shouldn’t this be simple requirement for anyone who works in the bank to have?! You cannot make a simple mistake like that with poor professionalism and expect people to come back and be your customer.
Second, the actual banker showed up after some time, and started printing my bank account agreements for me to sign. Again, TYPOS. Typos again on the agreement form. When I pointed out the typos, the banker didn’t even seem to care about it. Needless to say, he doesn’t review the docs.
Lastly, after 2-3 weeks of account opening, they made an informal call to me saying I can’t have an account with them because my mailing address was a PO Box. I completely understand their policy and procedure and have no problem with it whatsoever. But I’m not okay being informed in that way after 2 hours wait, multiple typos and mistakes, extremely poor customer service!!!
Today, I received my check that I initially deposited from them and my address was WRONG on the UPS envelope they sent via express service to me! I’m lucky that I got my check despite they can’t even do basic “copy and paste” a simple address!
|FDIC Certificate #||12229|
|Return on Assets - YTD||0.75%|
|Return on Equity - YTD||7.18%|
|Annual Interest Income||$54.6MM|
|Assets and Liabilities|
|Assets||Q1 2020vs Q1 2019||$6.26B$6.24B|
|Loans||Q1 2020vs Q1 2019||$3.69B$3.53B|
|Deposits||Q1 2020vs Q1 2019||$5.54B$5.37B|
|Equity Capital||Q1 2020vs Q1 2019||$657.7MM$803.7MM|
|Loan Loss Allowance||Q1 2020vs Q1 2019||$38.0MM$41.3MM|
|Unbacked Noncurrent Loans||Q1 2020vs Q1 2019||$18.7MM$27.4MM|
|Real Estate Owned||Q1 2020vs Q1 2019||$597.00K$950.00K|
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