First Bank (MO) is headquartered in Creve Coeur and is the 6th largest bank in the state of Missouri. It is also the 218th largest bank in the nation. It was established in 1906 and as of June of 2022, it had grown to 864 employees at 78 locations. First Bank (MO) has a B+ health rating.
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First Bank Is Great!
I only saw one other review on here and they had a negative experience with First Bank. I was surprised because I've had a great experience with them so it prompted me to create an account to write a review.
I opened my account at a branch in Southern California, the staff were extremely helpful and the process went as smooth as can be expected (every bank has to go through a list of 'know your customer' checks). The high-yield on the Performance Checking account is unbeatable, and it's much nicer being with a smaller bank with personable staff then the giant monster mega banks. I like that they have a branch near me as well, and not just an online bank - that said, there website isn't the best, it is perfectly functional for all my banking needs, but not as slick as some others, but that's fine with me, it's a bank. They do have a phone app, but I don't have any interest in apps.
To Be Avoided
Another bank to waste your time trying to open a legitimate account. I applied and then got an email that my request to withdraw my application has been received and the application is closed. When I tried to call there were eighteen (18) callers ahead of me so I did not even bother to wait. Totally ridiculous and definitely a waste of time. No transparency whatsoever while presenting false information.
Expect Couple Of Mistakes And Typos On Your Account!!
I went to this bank (San Francisco, Taraval St Location) to open the most basic account and it took them 2 hours to get it done. Prior going to the branch, I made sure to make an appointment with a banker to save time and he didn’t even show up on time!!!! It was a mess from the beginning... First, the bank personnel who was supposed to help me didn’t show up on time. It resulted me to go to cashier/teller who has no up front knowledge of what she was doing. Not to mention that she at least made 2-3 typos on my account paperwork. Shouldn’t this be simple requirement for anyone who works in the bank to have?! You cannot make a simple mistake like that with poor professionalism and expect people to come back and be your customer.
Second, the actual banker showed up after some time, and started printing my bank account agreements for me to sign. Again, TYPOS. Typos again on the agreement form. When I pointed out the typos, the banker didn’t even seem to care about it. Needless to say, he doesn’t review the docs.
Lastly, after 2-3 weeks of account opening, they made an informal call to me saying I can’t have an account with them because my mailing address was a PO Box. I completely understand their policy and procedure and have no problem with it whatsoever. But I’m not okay being informed in that way after 2 hours wait, multiple typos and mistakes, extremely poor customer service!!!
Today, I received my check that I initially deposited from them and my address was WRONG on the UPS envelope they sent via express service to me! I’m lucky that I got my check despite they can’t even do basic “copy and paste” a simple address!
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 12229 |
| Year Established | 1906 |
| Employees | 864 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.62% |
| Return on Equity - YTD | 7.8% |
| Annual Interest Income | $85.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $6.69B$6.73B |
| Loans | Q2 2022vs Q2 2021 | $3.10B$3.52B |
| Deposits | Q2 2022vs Q2 2021 | $6.15B$6.03B |
| Equity Capital | Q2 2022vs Q2 2021 | $497.4MM$651.1MM |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $35.6MM$46.9MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $14.6MM$30.6MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $29.00K$516.00K |
