First Bank (MO)

Overview / Commentary
11901 Olive Boulevard
Creve Coeur, MO 63141

First Bank (MO) is headquartered in Creve Coeur and is the 5th largest bank in the state of Missouri. It is also the 200th largest bank in the nation. It was established in 1906 and as of March of 2020, it had grown to 1,013 employees at 94 locations. First Bank (MO) has an A health rating.

Reviews (1)

Expect Couple Of Mistakes And Typos On Your Account!!

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I went to this bank (San Francisco, Taraval St Location) to open the most basic account and it took them 2 hours to get it done. Prior going to the branch, I made sure to make an appointment with a banker to save time and he didn’t even show up on time!!!! It was a mess from the beginning... First, the bank personnel who was supposed to help me didn’t show up on time. It resulted me to go to cashier/teller who has no up front knowledge of what she was doing. Not to mention that she at least made 2-3 typos on my account paperwork. Shouldn’t this be simple requirement for anyone who works in the bank to have?! You cannot make a simple mistake like that with poor professionalism and expect people to come back and be your customer.

Second, the actual banker showed up after some time, and started printing my bank account agreements for me to sign. Again, TYPOS. Typos again on the agreement form. When I pointed out the typos, the banker didn’t even seem to care about it. Needless to say, he doesn’t review the docs.

Lastly, after 2-3 weeks of account opening, they made an informal call to me saying I can’t have an account with them because my mailing address was a PO Box. I completely understand their policy and procedure and have no problem with it whatsoever. But I’m not okay being informed in that way after 2 hours wait, multiple typos and mistakes, extremely poor customer service!!!

Today, I received my check that I initially deposited from them and my address was WRONG on the UPS envelope they sent via express service to me! I’m lucky that I got my check despite they can’t even do basic “copy and paste” a simple address!


Health Grade Components

FDIC Certificate #12229
Year Established1906
Primary RegulatorFED
Profit Margin
Return on Assets - YTD0.75%
Return on Equity - YTD7.18%
Annual Interest Income$54.6MM
Assets and Liabilities
AssetsQ1 2020vs Q1 2019$6.26B$6.24B
LoansQ1 2020vs Q1 2019$3.69B$3.53B
DepositsQ1 2020vs Q1 2019$5.54B$5.37B
Equity CapitalQ1 2020vs Q1 2019$657.7MM$803.7MM
Loan Loss AllowanceQ1 2020vs Q1 2019$38.0MM$41.3MM
Unbacked Noncurrent LoansQ1 2020vs Q1 2019$18.7MM$27.4MM
Real Estate OwnedQ1 2020vs Q1 2019$597.00K$950.00K

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