First Bank (MO)

Expect Couple Of Mistakes And Typos On Your Account!!

I went to this bank (San Francisco, Taraval St Location) to open the most basic account and it took them 2 hours to get it done. Prior going to the branch, I made sure to make an appointment with a banker to save time and he didn’t even show up on time!!!! It was a mess from the beginning... First, the bank personnel who was supposed to help me didn’t show up on time. It resulted me to go to cashier/teller who has no up front knowledge of what she was doing. Not to mention that she at least made 2-3 typos on my account paperwork. Shouldn’t this be simple requirement for anyone who works in the bank to have?! You cannot make a simple mistake like that with poor professionalism and expect people to come back and be your customer.

Second, the actual banker showed up after some time, and started printing my bank account agreements for me to sign. Again, TYPOS. Typos again on the agreement form. When I pointed out the typos, the banker didn’t even seem to care about it. Needless to say, he doesn’t review the docs.

Lastly, after 2-3 weeks of account opening, they made an informal call to me saying I can’t have an account with them because my mailing address was a PO Box. I completely understand their policy and procedure and have no problem with it whatsoever. But I’m not okay being informed in that way after 2 hours wait, multiple typos and mistakes, extremely poor customer service!!!

Today, I received my check that I initially deposited from them and my address was WRONG on the UPS envelope they sent via express service to me! I’m lucky that I got my check despite they can’t even do basic “copy and paste” a simple address!