First International Bank & Trust is headquartered in WATFORD CITY and is the 3rd largest bank in the state of North Dakota. It is also the 265th largest bank in the nation. It was established in 1910 and as of March of 2025, it had grown to 601 employees at 28 locations. First International Bank & Trust's money market rates are 5X the national average, and it has a B health rating.
IF YOU ARE LOOKING FOR CUSTOMER SERVICE – STAY FAR AWAY FROM FIRST INTERNATIONAL BANK AND TRUST
I had an account with First International Bank & Trust in Scottsdale, Az, and closed it in the middle of March 2023. After the current bank-closing issues in the US recently, I decided that I would not trust my money in a small regional bank that could close its doors with no notice. My balance was $250,000.00 in a money market account with an interest rate of 3.5%. This is about $729.00 per month of interest. I opened an account with Chase paying me 3.8% interest. The people at Chase are knowledgeable and customer service oriented.
The day after I wired the money to Chase from my First International account, I received an email from Riley at First International in a doc-u sign format to sign and process a document to close the account. I processed the signing and did not read it because I looked at it as a formality to close the account and there was zero balance in the account. The next day I thought about the interest which was not posted for the 15 days I had the account in March. I contacted Riley by email asking about the interest. I did not hear from Riley and the next day I called and left him a message. I received an email from Riley saying he “dug into” the matter and told me the agreement says interest would not be paid if the account was closed before the end of the month. The amount of interest is $360.00!
It might be good customer service if Riley would have called me telling me if the account was closed the interest would not be paid. He told me he was aware of the no-interest provision prior to my closing the account. I spoke to the manager, and the manager told me the interest would not be paid. I acknowledge I should have read the agreement to close the account, but a banker should have your best interest in mind. I look at this as very poor customer service and a $360.00 screwing!
DO NOT OPEN AN ACCOUNT WITH THIS BANK AND IF YOU ARE A CURRENT CUSTOMER BE CAREFUL AND CONCERNED.
Horrible Bank
I had to make an account to warn you. This bank does not play honest or treat its customers with respect unless you own an oil well. I would recommend staying away and take your money with you.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 10248 |
| Year Established | 1910 |
| Employees | 601 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.27% |
| Return on Equity - YTD | 26.94% |
| Annual Interest Income | $76.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $5.47B$5.19B |
| Loans | Q1 2025vs Q1 2024 | $4.32B$4.26B |
| Deposits | Q1 2025vs Q1 2024 | $4.86B$4.63B |
| Equity Capital | Q1 2025vs Q1 2024 | $473.4MM$393MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $46.3MM$48MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $60.3MM$33.1MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $9.7MM$2.2MM |
