Flagstar Bank

Flagstar Bank

Overview / Commentary
5151 Corporate Drive
Troy, MI 48098

New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The commercial bank offers deposit accounts, consumer loans and credit cards to individuals, as well as cash management services to businesses.

As far as deposit accounts, the bank offers checking, savings, and Money Market accounts, as well as Certificates of Deposit (CDs) and IRA CDs. Checking account options are numerous and include a simple checking account that comes with a Visa debit card, a free annual investment review, and unlimited check writing. The simple checking account also comes with preferred CD rates when higher balances are maintained. The bank has University of Michigan-themed checking accounts as well as other interest bearing checking accounts that come with the cost of monthly service fees, which can be avoided by meeting certain requirements. All of the savings accounts offerings come with free ATM transactions at qualifying machines, online and telephone banking, and a free spending review service. A simple savings account is available and comes with a monthly service fee that can be waived by opening a checking account. Money Market accounts at the bank offer higher interest rates for higher balances and come with a Visa debit card. Certificates of Deposit (CDs) have a low minimum balance to open and are available in term lengths ranging from 30 days to 120 months.

Flagstar is also part of the CDARS network, giving large deposit investors a convenient way to find the best CDs for their funds while maintaining FDIC insurance coverage. The bank also offers government banking solutions that help government entities manage public sector funds.

Flagstar Bank online banking provides a web-based platform for account management tasks like Bill Pay, budget tracking, reward account management, and fund transfers. The system also provides Intuit financial management tools to help track expenses and plan out personal finances. Mobile banking is also available for customers to use through smartphone and tablet apps.

Flagstar Bank was originally established in 1987 as the First Security Savings Bank. In 1996 it transitioned to its current name, and four years later moved to its current headquarters in Troy, Michigan. Over a hundred branches are operated across the state of Michigan, where Flagstar focuses its business.

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Flagstar Bank

Posted by: |

Have banked with Flagstar for 25-30 years. Started when the CD rates were high. Then I took some of the townships money there for CD's. I still have one CD there and a checking and savings account. Rates are extremely low now but the service is great. They were wonderful helping with accounts after my mother passed with her IRA and when husband passed and helped me set up an account for the boys to inherit before his death. Though I thought I had another year to do this was so thankful I did it when I did.  One of the most helpful, and friendly banks I have every belonged to. Was shocked to hear all the negative remarks. Maybe it is the city I live in that makes the difference. Not sure why all of the negative remarks but people at Flagstar are always helpful. I rarely go it except to use the ATM for deposits but they still address me by name. AMAZING 

Mortgage Through Flagstar

Posted by: |

I refinanced in December, and discovered that my new mortgage was going to be through Flagstar Bank.  When I read the reviews I almost had a heart attack.  I am very involved with my mortgage, have spreadsheets showing my payments, make multiple extra payments throughout the month, etc.  I was in a panic when I read the reviews, and contacted my bank and almost had them cancel the refinance, because there is no way I could do business with a bank that had horrible reviews.  My bank reassured me that a lot of their employees had their mortgage through Flagstar, and they were very happy with them.  They were able to talk me into going through with my refinance.  It has been 3 months now, and I am extremely happy with Flagstar Bank.  The online options that I have to look at my mortgage are the best that I have seen.  It is very easy to make extra payments as often as I want online.  I had a question about my mortgage, and was hesistant to call Flagstar Bank (because of the horrible reviews).  I was at work, and knew that I didn't have 45 minutes to an hour to sit on the phone and wait.  Once again, I was surprised!  I was on hold for less than 2 minutes, and the customer service rep was very nice, knew exactly what he was talking about, and was able to explain things to me.  I immediately chatted my husband and said, "I had a WONDERFUL experience with Flagstar!"  As for right now, I would have to give Flagstar 5 stars, and that is saying something, because 90% of the time I am NEVER satisfied with companies and their customer service.  Way to go Flagstar!

Great Bank!

Posted by: |

Flagstar is a bank that is available if you live in the state of Michigan. There are no fees for making a checking account, and the minimum deposit is only 100 dollars if I remember correctly. The branch I went to a few years back had very friendly staff and they helped me get my account set up in just a few minutes. I was able to use my account easily because it was located near my home, and there's online banking and bill payment so I usually wouldn't even have to go to the branch itself most of the time. The bank doesn't surprise you with hidden fees or anything, and they are very willing to help you if there's an issue with your account. I think the only thing lacking is maybe the online banking is lacking in some newer features compared to national banks, but it's still very good.

Flagstar SUCKS!

Yeah customer service is decent at my specific branch but I really question the security of our funds with that bank. Someone from Instanbul, Turkey (I live in the USA) tried to take money from my account and I reported it as fraud. So they send me a brand new card and all is well until not even two months later and the EXACT SAME transaction tried to go through but luckily I had my card turned off in the app. Why is it I got two different cards and the exact same person has my information both times?!? Someone in that branch is giving out very sensitive information and I will not be having it. I am closing my account permanently tomorrow!!! DO NOT GO THROUGH FLAGSTAR UNLESS YOU WANT CONSTANT FRAUDULENT CHARGES!!


Additional Factors: Institutions with a small asset base, a short operating history, or negative return on equity can represent an instability risk beyond what their financial ratios indicate. Flagstar Bank has a negative return on equity.

Health Grade Components

FDIC Certificate #32541
Year Established1987
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD-1.08%
Return on Equity - YTD-13.3%
Annual Interest Income$1.51B
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$112.8B$123.6B
LoansQ1 2024vs Q1 2023$82.09B$83.3B
DepositsQ1 2024vs Q1 2023$75.53B$84.95B
Equity CapitalQ1 2024vs Q1 2023$9.27B$11.59B
Loan Loss AllowanceQ1 2024vs Q1 2023$1.22B$549.6MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$811MM$162.6MM
Real Estate OwnedQ1 2024vs Q1 2023$4.1MM$9.1MM
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Flagstar Bank Savings Account Rates

5.55%$25k-Promo Flagstar Savings Plus - New Money
0.10%$0$25kFlagstar Savings Plus

Flagstar Bank CD Rates

5.50%$500$10m7 Month CD Special - New Money
5.15%$500$10m13 Month CD Special - New Money


Detroit Area

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